Sharp MX-4140N / MX-4141N / MX-5140N / MX-5141N (serv.man4) Handy Guide ▷ View online
Trouble Codes
SHARP
Document Solution Centre
45
A0
01 PCU ROM abnormality
02 SCU ROM abnormality
04 ACU/ACRE expansion ROM error
10 Colour profile error
15 Incompatible DSK Boot and program
02 SCU ROM abnormality
04 ACU/ACRE expansion ROM error
10 Colour profile error
15 Incompatible DSK Boot and program
firmware version
17 UI data & CPU firmware inconsistency.
20 Firmware & EEPROM conflict (MFP)
21 Firmware & EEPROM conflict (PCU)
22 Firmware & EEPROM conflict (SCU)
20 Firmware & EEPROM conflict (MFP)
21 Firmware & EEPROM conflict (PCU)
22 Firmware & EEPROM conflict (SCU)
C1
10 Main charger trouble (Monochrome)
14 Main charger trouble (Colour)
14 Main charger trouble (Colour)
C4
00 PTC trouble (TC high voltage)
02 PTC heater open trouble
03 PTC heater short trouble
10 PTC no control
20 Primary transfer output trouble
02 PTC heater open trouble
03 PTC heater short trouble
10 PTC no control
20 Primary transfer output trouble
CE
00 Network communication error
01 Network card is not installed or defective
02 FTP or Mail server is not found
03 Specified server does not correspond
01 Network card is not installed or defective
02 FTP or Mail server is not found
03 Specified server does not correspond
during transmission
04 Invalid account/password (FTP server)
05 Invalid directory entered (FTP server)
06 Specified mail server (POP3) is not found
07 Invalid server account or password
08 The specified mail server (POP3) suspends
05 Invalid directory entered (FTP server)
06 Specified mail server (POP3) is not found
07 Invalid server account or password
08 The specified mail server (POP3) suspends
response
E6
10 Shading error (Black correction)
11 Shading error (White correction)
14 CCD-ASIC error
11 Shading error (White correction)
14 CCD-ASIC error
E7
01 MFP image data trouble.
02 HDD trouble when the mirroring kit is
02 HDD trouble when the mirroring kit is
installed.
03 HDD trouble.
04 HDD-ASIC error.
04 HDD-ASIC error.
E7
07 SD Card error
10 Shading trouble (Black correction).
11 Shading trouble (White correction).
14 CCD-ASIC communication error.
20 LSU laser detection error (K).
21 LSU laser detection error (C).
22 LSU laser detection error (M).
23 LSU laser detection error (Y).
24 LSU LD driver error (K)
25 LSU LD driver error (C)
26 LSU LD driver error (M)
27 LSU LD driver error (Y)
28 LSU-PCU connection trouble
29 LSU-ASIC frequency abnormality.
42 Image data trouble (ACRE - ASIC)
46 Image data decode error ( ACRE)
47 MFP & ACRE firmware inconsistency
48 Scanner expansion PWB (ACRE) memory
10 Shading trouble (Black correction).
11 Shading trouble (White correction).
14 CCD-ASIC communication error.
20 LSU laser detection error (K).
21 LSU laser detection error (C).
22 LSU laser detection error (M).
23 LSU laser detection error (Y).
24 LSU LD driver error (K)
25 LSU LD driver error (C)
26 LSU LD driver error (M)
27 LSU LD driver error (Y)
28 LSU-PCU connection trouble
29 LSU-ASIC frequency abnormality.
42 Image data trouble (ACRE - ASIC)
46 Image data decode error ( ACRE)
47 MFP & ACRE firmware inconsistency
48 Scanner expansion PWB (ACRE) memory
error
49 Watermark data error
50 Firmware & PWB combination error
60 MFP combination error (Firmware/PWB)
61 MFP-PCU combination error
70 Scanner connection error
80 MFP-SCU communication trouble.
90 MFP-PCU communication trouble.
91 Fax reception image data error
92 Copy image data error
93 Image data process error.
94 Image data process error (import data)
96 MFP PWB DIMM memory check error.
50 Firmware & PWB combination error
60 MFP combination error (Firmware/PWB)
61 MFP-PCU combination error
70 Scanner connection error
80 MFP-SCU communication trouble.
90 MFP-PCU communication trouble.
91 Fax reception image data error
92 Copy image data error
93 Image data process error.
94 Image data process error (import data)
96 MFP PWB DIMM memory check error.
A0 LSU LD PWB EEPROM R/W error (K)
A1 LSU LD PWB EEPROM R/W error (C)
A2 LSU LD PWB EEPROM R/W error (M)
A3 LSU LD PWB EEPROM R/W error (Y)
A5 Mirror kit HDD installation error
A6 Compact Flash memory trouble
A1 LSU LD PWB EEPROM R/W error (C)
A2 LSU LD PWB EEPROM R/W error (M)
A3 LSU LD PWB EEPROM R/W error (Y)
A5 Mirror kit HDD installation error
A6 Compact Flash memory trouble
EE
EC Auto DV adjustment trouble.
EL Auto DV adjustment trouble
(over toned).
EU Auto DV adjustment trouble
(under toned).
F1
00 Finisher-PCU PWB communication error.
03 Finisher exit roller lifting operation trouble
03 Finisher exit roller lifting operation trouble
Trouble Codes
46
SHARP
Document Solution Centre
F1
08 Finisher staple shift motor trouble.
10 Finisher staple operation trouble.
11 Finisher grip operation trouble.
15 Finisher exit tray lift operation trouble.
19 Finisher alignment operation trouble F.
20 Finisher alignment operation trouble R
21 Finisher interface fan motor trouble.
22 Finisher rear edge assist motor trouble
23 Finisher shutter trouble
30 Finisher-Saddle communication trouble
31 Saddle Finisher folding sensor trouble.
32 Finisher/Punch unit communication error.
33 Punch unit shift operation trouble.
34 Punch operation trouble.
36 Punch paper edge detection error
37 Finisher data backup RAM error.
38 Punch data backup RAM trouble.
39 Punch paper dust sensor trouble.
41 Saddle paper positioning trouble
42 Saddle guide motor trouble
43 Saddle alignment operation trouble.
44 Saddle staple motor R trouble
45 Saddle staple trouble.
46 Saddle pushing plate motor trouble
47 Saddle paper transport motor trouble.
50 Finisher incompatibility trouble.
51 Saddle sensor connection trouble
52 Finisher micro switch trouble
10 Finisher staple operation trouble.
11 Finisher grip operation trouble.
15 Finisher exit tray lift operation trouble.
19 Finisher alignment operation trouble F.
20 Finisher alignment operation trouble R
21 Finisher interface fan motor trouble.
22 Finisher rear edge assist motor trouble
23 Finisher shutter trouble
30 Finisher-Saddle communication trouble
31 Saddle Finisher folding sensor trouble.
32 Finisher/Punch unit communication error.
33 Punch unit shift operation trouble.
34 Punch operation trouble.
36 Punch paper edge detection error
37 Finisher data backup RAM error.
38 Punch data backup RAM trouble.
39 Punch paper dust sensor trouble.
41 Saddle paper positioning trouble
42 Saddle guide motor trouble
43 Saddle alignment operation trouble.
44 Saddle staple motor R trouble
45 Saddle staple trouble.
46 Saddle pushing plate motor trouble
47 Saddle paper transport motor trouble.
50 Finisher incompatibility trouble.
51 Saddle sensor connection trouble
52 Finisher micro switch trouble
F2
22 Discharge lamp trouble (K)
23 Discharge lamp trouble (C)
24 Discharge lamp trouble (M)
25 Discharge lamp trouble (Y)
39 Process temperature sensor trouble
40 Toner density sensor trouble (K)
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M)
43 Toner density sensor trouble (Y)
45 Colour image density sensor trouble
49 LSU thermistor trouble
50 K drum phase sensor trouble
51 Drum phase sensor trouble (Colour)
23 Discharge lamp trouble (C)
24 Discharge lamp trouble (M)
25 Discharge lamp trouble (Y)
39 Process temperature sensor trouble
40 Toner density sensor trouble (K)
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M)
43 Toner density sensor trouble (Y)
45 Colour image density sensor trouble
49 LSU thermistor trouble
50 K drum phase sensor trouble
51 Drum phase sensor trouble (Colour)
41cpm
51 Drum phase sensor trouble (Cyan) 51cpm
52 Drum phase sensor trouble (Mag) 51cpm
53 Drum phase sensor trouble (Yel) 51cpm
52 Drum phase sensor trouble (Mag) 51cpm
53 Drum phase sensor trouble (Yel) 51cpm
F2
58 Temperature/humidity sensor trouble
(HUD_M/TH_M)
64 Toner supply operation trouble (K)
65 Toner supply operation trouble (C)
66 Toner supply operation trouble (M)
67 Toner supply operation trouble (Y)
70 Improper toner cartridge detection (K)
71 Improper toner cartridge detection (C)
72 Improper toner cartridge detection (M)
73 Improper toner cartridge detection (Y)
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C)
76 Toner cartridge CRUM error (M)
77 Toner cartridge CRUM error (Y)
78 Image density registration sensor trouble
91 High density process control high voltage
65 Toner supply operation trouble (C)
66 Toner supply operation trouble (M)
67 Toner supply operation trouble (Y)
70 Improper toner cartridge detection (K)
71 Improper toner cartridge detection (C)
72 Improper toner cartridge detection (M)
73 Improper toner cartridge detection (Y)
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C)
76 Toner cartridge CRUM error (M)
77 Toner cartridge CRUM error (Y)
78 Image density registration sensor trouble
91 High density process control high voltage
error (K)
92 High density process control high voltage
error (C)
93 High density process control high voltage
error (M)
94 High density process control high voltage
error (Y)
F3
12 Paper feed tray 1 lift up trouble
22 Paper feed tray 2 lift up trouble
22 Paper feed tray 2 lift up trouble
F6
00 ICU-Fax communication trouble (ICU)
01 Fax EEPROM read/write error.
04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination)
30 Access error to 1-chip on Fax board.
97 Fax Pwb compatibility trouble.
98 Improper Fax & Destination information.
01 Fax EEPROM read/write error.
04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination)
30 Access error to 1-chip on Fax board.
97 Fax Pwb compatibility trouble.
98 Improper Fax & Destination information.
H2
00 Thermistor open trouble (TH_UM_AD2).
01 Lower thermistor open trouble (TH_LM).
02 Thermistor open trouble (TH_US).
03 Thermistor open trouble (TH_UM_AD1)
01 Lower thermistor open trouble (TH_LM).
02 Thermistor open trouble (TH_US).
03 Thermistor open trouble (TH_UM_AD1)
H3
00 Fuser high temperature trouble (TH_UM).
01 Fuser high temperature trouble (TH_LM).
01 Fuser high temperature trouble (TH_LM).
Trouble Codes
SHARP
Document Solution Centre
47
H3
02 Sub thermistor fusing section high
temperature (TH_US).
H4
00 Fuser low temperature (TH_UM_AD2)
01 Fuser low temperature (TH_LM)
02 Sub thermistor fusing section low
01 Fuser low temperature (TH_LM)
02 Sub thermistor fusing section low
temperature (TH_US)
30 Thermistor input circuit trouble (TH_UM)
H5
01 5 continuous (POD1 not reach) jams
H7
10 Fuser low temperature recovery error
(TH_UM_AD2)
11 Fuser low temperature recovery error
(TH_LM)
L1
00 Scanner feed trouble.
L3
00 Scanner return trouble.
L4
02 Paper feed motor trouble
03 Fusing motor trouble
04 DV motor trouble K
05 DV motor trouble CMY
06 Transfer unit lift trouble
03 Fusing motor trouble
04 DV motor trouble K
05 DV motor trouble CMY
06 Transfer unit lift trouble
07
Transfer belt motor trouble
11 Shift motor trouble
16 Fusing pressure release trouble
30 Controller fan motor
31 Paper exit cooling fan trouble
32 Power source cooling fan 1 trouble
34 LSU cooling fan trouble
35 Fusing cooling fan trouble
45 Toner cooling fan trouble (Toner cooling
16 Fusing pressure release trouble
30 Controller fan motor
31 Paper exit cooling fan trouble
32 Power source cooling fan 1 trouble
34 LSU cooling fan trouble
35 Fusing cooling fan trouble
45 Toner cooling fan trouble (Toner cooling
fan 1 or 2)
50 Process fan trouble
56 Rear cooling fan trouble
58 Ozone exhaust fan trouble
56 Rear cooling fan trouble
58 Ozone exhaust fan trouble
L6
10 Polygon motor trouble (LSU)
L8
01 No Full wave signal
02 Full wave signal error
20 MFP PWB/LSU mother board
02 Full wave signal error
20 MFP PWB/LSU mother board
communication trouble
PC
--
Personal counter not installed
U1
01 Battery trouble.
U2
00 MFP EEPROM read/write error
05 Erroneous detection of account
05 Erroneous detection of account
management data
11 MFP PWB EEPROM check sum error.
30 Serial number discrepancy (MFP – PCU)
40 SD card system storage data error
41 HDD system storage data area error
42 Machine adjustment data (system storage
30 Serial number discrepancy (MFP – PCU)
40 SD card system storage data error
41 HDD system storage data area error
42 Machine adjustment data (system storage
area) error
50 HDD user authentication data sum error
60 Watermark check error.
80 SCU PWB EEPROM read/write error.
81 SCU PWB EEPROM check sum error.
90 PCU PWB EEPROM read/write error.
91 PCU PWB EEPROM check sum error
60 Watermark check error.
80 SCU PWB EEPROM read/write error.
81 SCU PWB EEPROM check sum error.
90 PCU PWB EEPROM read/write error.
91 PCU PWB EEPROM check sum error
U5
00 Document feeder unit communication
trouble
16 Document feeder unit fan trouble
30 Document feeder tray lift up trouble
31 Document feeder tray lift down trouble
30 Document feeder tray lift up trouble
31 Document feeder tray lift down trouble
U6
00 PCU-Desk communication trouble
01 Desk Unit Tray 1 lift motor trouble
02 Desk Unit Tray 2 lift motor trouble
09 LCC lift motor trouble
10 Desk transport motor trouble
01 Desk Unit Tray 1 lift motor trouble
02 Desk Unit Tray 2 lift motor trouble
09 LCC lift motor trouble
10 Desk transport motor trouble
Trouble Codes
48
SHARP
Document Solution Centre
U6
20 LCC communication trouble
21 LCC transport motor trouble
22 LCC 24v power abnormality
50 Desk incompatibility trouble
51 LCC – Main unit combination trouble
21 LCC transport motor trouble
22 LCC 24v power abnormality
50 Desk incompatibility trouble
51 LCC – Main unit combination trouble
U7
50 Communication trouble between main
unit and vendor control
51 Vendor machine error
U9
01 Touch panel trouble
UC
02 CPT - ASIC error
20 DOCC ASIC error
20 DOCC ASIC error
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