Sharp MX-4100N / MX-4101N / MX-5000N / MX-5001N (serv.man3) Handy Guide ▷ View online
41
Document Solutions After Sales Service
Trouble Codes
L1
00
Mirror feed trouble
L3
01
Mirror return trouble
L4
02
Paper feed motor lock trouble
03
Fuser motor lock trouble
04
Developer motor trouble (K)
05
Developer motor trouble (CMY)
06
Transfer unit lift trouble
11
Shift motor trouble
16
Fusing pressure release trouble
30
MFP fan motor trouble
31
Paper exit cooling fan trouble
32
Power cooling fan trouble
34
LSU fan trouble
35
Fusing fan trouble
45
Toner cooling fan trouble
50
Process fan trouble
56
Rear cooling fan trouble.
57
Toner cartridge cooling fan trouble
58
Ozone exhaust fan trouble.
L6
10
Polygon motor trouble (LSU)
L8
01
No Full wave signal is detected
02
Full wave signal error
20
MFP ‐ Motherboard communication error
PC
‐‐
Personal counter not installed
U1
01
Battery trouble
U2
00
05
10
05
10
11
22
23
22
23
24
50
60
30
80
60
30
80
MFP EEPROM read/write error
HDD/MFP PWB SRAM data discrepancy
MFP PWB SRAM user authentication index
check sum error
MFP EEPROM counter check sum error
MFP PWB SRAM memory check sum error
MFP PWB SRAM memory data check sum
error
MFP PWB SRAM user authentication counter
check sum error
HDD data check sum error
Water mark check error
Serial number discrepancy (MFP – PCU)
SCU PWB EEPROM read/write error
HDD/MFP PWB SRAM data discrepancy
MFP PWB SRAM user authentication index
check sum error
MFP EEPROM counter check sum error
MFP PWB SRAM memory check sum error
MFP PWB SRAM memory data check sum
error
MFP PWB SRAM user authentication counter
check sum error
HDD data check sum error
Water mark check error
Serial number discrepancy (MFP – PCU)
SCU PWB EEPROM read/write error
81
SCU PWB EEPROM check sum error
90
PCU PWB EEPROM read/write error
91
PCU PWB EEPROM check sum error
U5
00
Document feed unit communication error
16
Document feed unit fan trouble
30
Document feed unit tray lift up trouble
31
Document feed unit tray lift down trouble
40
Document feed unit installation trouble
U6
00
Desk control PWB trouble (PCU)
01
Tray 1 lift motor trouble (Desk)
02
Tray 2 lift motor trouble (Desk)
09
LCC lift motor trouble
10
Desk paper feed motor trouble
20
LCC communication trouble
21
LCC transport motor trouble
22
LCC 24v power abnormality
50
Desk incompatibility
51
LCC incompatibility
U7
50
MFP PWB Vendor machine communication
51
Vendor machine error
UC
02
CPT‐ASIC abnormality
20
DOCC – ASIC abnormality
42
Document Solutions After Sales Service
Jam Cause Codes
Sensor Location:
RSPF:
DSPF:
43
Document Solutions After Sales Service
Jam Cause Codes
PCU Jam Cause
Code
Content
Code
Content
APPD1_N
APPD1 not‐reached JAM
FSDMJ
Saddle motor JAM
APPD1_S
APPD1 remaining JAM
FSPTMJ
Saddle paper transport motor JAM
APPD2_N
APPD2 not‐reached JAM
FSTPLJ
Staple JAM
APPD2_S
APPD2 remaining JAM
LCC
LCC paper feed JAM (LPFD1 not reached)
CPFD1_N2
CPFD1 not‐reached JAM (Cassette 2 feed
paper)
paper)
LPFD_SL
LPFD remaining JAM (Side LCC paper feed)
CPFD1_N3
CPFD1 not‐reached JAM (Desk 1 paper
feed)
feed)
MFT
Manual feed tray paper feed JAM (MPFD
not‐reached)
not‐reached)
CPFD1_N4
CPFD1 not‐reached JAM (Desk 2 paper
feed)
feed)
MPFD_S
MPFD remaining JAM (Manual feed tray
paper feed)
paper feed)
CPFD1_S1
CPFD1 remaining JAM (Cassette 1 paper
feed)
feed)
MTR_ILG
Motor driver trouble JAM
CPFD1_S2
CPFD1 remaining JAM (Desk 2 paper
feed)
feed)
NO_JAM_
CAUSE
CAUSE
No JAM. Also used for JAM cancelling.
CPFD1_S3
CPFD1 remaining JAM (Desk 1 paper
feed)
feed)
NO_MATCH Parameter no matching
CPFD1_S4
CPFD1 remaining JAM (Desk 2 paper
feed)
feed)
PDPPD1_N Paper pass inlet port not reached JAM.
CPFD2_DESK
CPFD2 JAM (Desk communication
trouble)
trouble)
PDPPD1_S
Paper pass inlet port remaining JAM.
CPFD2_N3
CPFD2 not‐reached JAM (Desk 1 paper
feed)
feed)
PDPPD2_N Paper pass outlet port not reached JAM.
CPFD2_N4
CPFD2 Not‐reached JAM (Desk 2 paper
feed)
feed)
PDPPD2_S
Paper pass outlet port remaining JAM.
CPFD2_S2
CPFD2 remaining JAM (Cassette 2 paper
feed)
feed)
POD1_FUS POD1 JAM (Detection of twining to fuser)
CPFD2_S3
CPFD2 remaining JAM (Desk 1 feed
paper)
paper)
POD1_N
POD1 not‐reached JAM
CPFD2_S4
CPFD2 remaining JAM (Desk 2 feed
paper)
paper)
POD1_S
POD1 remaining JAM
DPFD1_N4
DPFD1 not‐reached JAM (Desk 2 paper
feed)
feed)
POD2_N
POD2 not‐reached JAM
DPFD1_S3
DPFD1 remaining JAM (Desk 1 paper
feed)
feed)
POD2_S
POD2 remaining JAM
DPFD1_S4
DPFD1 remaining JAM (Desk 2 paper
feed)
feed)
POD3_N
POD3 not‐reached JAM
DPFD2_S4
DPFD2 remaining JAM (Desk 2 paper
feed)
feed)
POD3_S
POD3 remaining JAM
FDOP
Finisher door open
PPD1_N1
PPD1 not‐reached JAM (Cassette 1 paper
feed)
FGMJ
Gripper motor JAM
PPD1_LCC
PPD1 JAM (LCC communication error
detection)
detection)
FIN_PAOF
Paper spec data reception overflow
PPD1_N2
PPD1 not‐reached JAM (Cassette 2 paper
feed)
44
Document Solutions After Sales Service
Jam Cause Codes
Code
Content
Code
Content
FIN_TIME
Finisher paper clearance abnormality
JAM
JAM
PPD1_N3
PPD1 not‐reached JAM (Desk 1 paper feed)
FPATPD_S
Saddle transport remaining JAM
PPD1_N4
PPD1 not‐reached JAM (Desk 2 paper feed)
FPDD_S
Bundle exit remaining JAM
PPD1_NM
PPD1 not‐reached JAM (Manual feed tray
paper feed)
paper feed)
FPDMJ
Paper exit motor JAM
PPD1_NL
PPD1 not‐reached JAM (Side LCC paper
feed)
feed)
FPNCHJ
Punch JAM
PPD1_NA
PPD1 not‐reached JAM (ADU paper feed)
FPPD1_N
Finisher inlet port not reached JAM
PPD1_S1
PPD1 remaining JAM (Cassette 1 paper
feed)
feed)
FPPD1_S
Finisher inlet port remaining JAM
PPD1_S2
PPD1 remaining JAM (Cassette 2 paper
feed)
feed)
FPPD2_N
Saddle section not reached JAM
PPD1_S3
PPD1 remaining JAM (Desk 1 paper feed)
FPPD2_S
Saddle section remaining JAM
PPD2_S1
PPD2 remaining JAM (Cassette 1 paper
feed)
feed)
FPPD3_N
Saddle paper exit not reached JAM
PPD2_S2
PPD2 remaining JAM (Cassette 2 paper
feed)
feed)
FPPD3_S
Saddle paper exit remaining JAM
PPD2_S3
PPD2 remaining JAM (Desk 1 paper feed)
PPD1_S4
PPD1 remaining JAM (Desk 2 paper
feed)
feed)
PPD2_S4
PPD2 remaining JAM (Desk 2 paper feed)
PPD1_SM
PPD1 remaining JAM (Manual 2 paper
feed)
feed)
PPD2_SM
PPD2 remaining JAM (Manual feed tray
paper feed)
paper feed)
PPD1_SL
PPD1 remaining JAM (Side LCC paper
feed)
feed)
PPD2_SL
PPD2 remaining JAM (LCC paper feed)
PPD1_SA
PPD1 remaining JAM (ADU paper feed)
PPD2_SA
PPD2 remaining JAM (ADU paper feed)
PD2_DRUM
PPD2 JAM (Drum lock detection)
PPD2_PRI
PPD2 JAM (Image preparation wait
timeout)
PPD2_FIN
PPD2 JAM (Finisher communication
error detection)
error detection)
SIZE_ILG
Size illegal JAM
PPD2_N1
PPD2 not‐reached JAM (Cassette 1
paper feed)
paper feed)
STOP_JAM
Emergency stop request JAM (Controller
request)
request)
PPD2_N2
PPD2 not‐reached JAM (Cassette 2
paper feed)
paper feed)
TRAY1
Cassette 1 paper feed JAM (CPFD1 not
reached JAM)
reached JAM)
PPD2_N3
PPD2 not‐reached JAM (Desk 1 paper
feed)
feed)
TRAY2
Cassette 2 paper feed JAM (CPFD2 not
reached JAM)
reached JAM)
PPD2_N4
PPD2 not‐reached JAM (Desk 2 paper
feed)
feed)
TRAY3
Cassette 3 (Desk 1) paper feed JAM
PPD2_NM
PPD2 not‐reached JAM (Manual feed
tray paper feed)
tray paper feed)
TRAY4
Cassette 4 (Desk 2) paper feed JAM
PPD2_NL
PPD2 not‐reached JAM (LCC paper feed)
PPD2_NA
PPD2 not‐reached JAM (ADU paper
feed)
feed)
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