Sharp AL-1644 (serv.man17) User Manual / Operation Manual ▷ View online
47
TROUBLESHOOTING
5
Paper misfeed.
Misfeed occurs.
→ To remove the misfeed, see "MISFEED REMOVAL".
54
The paper is outside of the specified size and weight
range.
range.
→ Use copy paper within the specified range.
16
Paper curled or damp.
→ Do not use curled or crimped paper. Replace with dry copy paper.
During periods when the machine is not used for a long time,
remove the paper from the tray and store it in a dark place in a
bag to prevent moisture absorption.
remove the paper from the tray and store it in a dark place in a
bag to prevent moisture absorption.
–
Paper is not loaded properly.
→ Make sure the paper is properly installed.
17
Pieces of paper inside machine.
→ Remove all pieces of misfed paper.
56
Too much paper is loaded in the tray.
→ If the stack of paper is higher than the indicator line on the tray,
remove some of the paper and reload so that the stack does not
exceed the line.
exceed the line.
17
Some sheets of paper stick together.
→ Fan the paper well before loading it.
17
The guides on the bypass tray do not match the width of
the paper.
the paper.
→ Adjust the guides to match the width of the paper.
18
The bypass tray extension is not pulled out.
→ When loading a large size of paper, pull out the extension.
18
The bypass paper feed roller is dirty.
→ Clean the roller.
67
A5 paper is loaded in lower paper tray.
→ A5 size paper must be loaded in upper paper tray or the bypass
tray.
16, 17
Original size not selected
automatically.
(only on the SPF model)
automatically.
(only on the SPF model)
Original(s) curled.
→ The original size cannot be correctly detected if the original is
curled or folded. Straighten the original.
–
The original includes any large black solid areas.
→ If the original includes any large black solid areas, the original
size may not be detected automatically. Use the [ORIGINAL SIZE
ENTER] key (
ENTER] key (
) to select the paper size.
–
The machine is directly exposed to sunlight.
→ Install in a location that is not exposed to sunlight.
–
Problem
Cause and solution
Page
ENTER
AL-1633_1644_EX.book 47 ページ ２００３年１０月２３日 木曜日 午後８時２１分
48
TROUBLESHOOTING
Copies are smudged or dirty.
The document glass or the underside of the document
cover/SPF is dirty.
cover/SPF is dirty.
→ Clean regularly.
66
Original smudged or blotchy.
→ Use a clean original.
–
White or black lines appear on
copies.
copies.
The scanner glass in the SPF is dirty.
→ Clean the long, narrow glass in the SPF.
66
The transfer charger is dirty.
→ Clean the transfer charger.
67
Paper size for a paper tray cannot
be set.
be set.
Copying or printing is performed.
→ Set the paper size after copying or printing is complete.
–
The machine has stopped temporarily due to running out
of paper or a misfeed.
of paper or a misfeed.
→ Load paper or remove the misfeed, and then set the paper size.
17, 54
An interrupt copy job is in progress.
→ Set the paper size after the interrupt copy job is finished.
31
A copy job stops before it is
finished.
finished.
The paper output tray is full.
→ Long copy runs are automatically paused every 250 copies.
Remove the copies in the paper output tray and press the
[START] key (
[START] key (
) to resume copying.
25
The tray is out of paper.
→ Load paper.
17
The POWER SAVE indicator (
) is
lit.
Any other indicators are lit.
→ If other indicators are lit, the machine is in "Preheat mode". Press
any key on the operation panel to resume normal operation.
15
The POWER SAVE indicator (
) is only lit.
→ If only the POWER SAVE indicator (
) is lit, the machine is in
auto power shut-off mode. Press the [START] key (
) to
resume normal operation.
15
Any one of the alarm indicators
(
(
,
,
,
) is lit or blinking.
See "INDICATORS AND DISPLAY MESSAGES" to check
the meaning of the alarm indicator and error message in
the display, and take appropriate action.
the meaning of the alarm indicator and error message in
the display, and take appropriate action.
53
Lighting fixture flickers.
The same power outlet is being used for the lighting
fixture and the machine.
fixture and the machine.
→ Connect the machine to a power outlet which is not used for other
electric appliances.
–
Problem
Cause and solution
Page
AL-1633_1644_EX.book 48 ページ ２００３年１０月２３日 木曜日 午後８時２１分
49
TROUBLESHOOTING
5
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the
software programs. To view a README file, see the "Software Setup Guide".
software programs. To view a README file, see the "Software Setup Guide".
Problem
Cause and solution
Page
The machine does not print.
(ON LINE indicator (
(ON LINE indicator (
) does not
blink.)
The machine is set to off-line mode.
→ Press the [ON LINE] key ( ) to turn on the ON LINE indicator
(
).
32
The machine is not correctly connected with your
computer.
computer.
→ Check both ends of the printer cable and make sure you have a
solid connection. Try a known good cable. For information on
cables, see "SPECIFICATIONS".
cables, see "SPECIFICATIONS".
71
Copy job is performed.
→ Wait until the copy job is complete.
–
The port setting is not correct.
→ Printing is not possible if the printer driver port setting is not
correct. Set the port correctly.
Software
Setup
Guide
Guide
Your machine is not selected correctly in the current
application for the print job.
application for the print job.
→ When choosing "Print" from the "File" menu located in
applications, be sure you have selected "SHARP AL-XXXX"
(where XXXX is the model name of your machine) printer
displayed in the "Print" dialog box.
(where XXXX is the model name of your machine) printer
displayed in the "Print" dialog box.
–
The printer driver has not been installed properly.
→ Follow these steps to check and see if the printer driver is
installed.
1
1
Click the "start" button, click "Control Panel", click "Printers
and Other Hardware", and then click "Printers and Faxes".
(On Windows 95/98/Me/NT 4.0/2000, click the "Start" button,
select "Settings" and then click "Printers".)
and Other Hardware", and then click "Printers and Faxes".
(On Windows 95/98/Me/NT 4.0/2000, click the "Start" button,
select "Settings" and then click "Printers".)
2
The "SHARP AL-XXXX" printer driver icon is not shown
(where XXXX is the model name of your machine).
(where XXXX is the model name of your machine).
3
If the icon is shown but you still cannot print, the printer driver
may not have been installed correctly. In this case, delete
AL-1633/1644 Software and then reinstall it.
may not have been installed correctly. In this case, delete
AL-1633/1644 Software and then reinstall it.
–
The machine does not print.
(ON LINE indicator (
(ON LINE indicator (
) was
blinking.)
The tray size settings are not the same on the machine
and in the printer driver.
and in the printer driver.
→ Make sure that the same tray paper size is set on the machine
and in the printer driver. To change the tray paper size setting in
the printer driver, see the Software Setup Guide.
the printer driver, see the Software Setup Guide.
19
Software
Setup
Guide
Guide
The specified size of paper has not been loaded.
→ Load the specified size of paper in the paper tray.
17
The PAPER SIZE indicator is blinking.
→ When "Use close paper size (user program)" is disabled, the
PAPER SIZE indicator on the operation panel will blink. You can
press the [TRAY SELECT] key (
press the [TRAY SELECT] key (
) to select a tray manually, or
load paper in the bypass tray and press the [ON LINE] key (
) to
begin printing.
→ When "Use close paper size" is enabled, printing will take place
using a size of paper that is close to the size of the print image.
17, 24
–
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50
TROUBLESHOOTING
Printing is slow.
Simultaneous use of two or more application software
programs.
programs.
→ Start printing after quitting all unused application software
programs.
–
The printed image is light and
uneven.
uneven.
The paper is loaded so that printing takes place on the
back side of the paper.
back side of the paper.
→ Some paper types have a front and back side. If the paper is
loaded so that printing takes place on the back side, toner will not
adhere well to the paper and a good image will not be obtained.
adhere well to the paper and a good image will not be obtained.
17
The printed image is dirty.
You are using paper that is outside the specified size and
weight range.
weight range.
→ Use copy paper within the specified range.
16
Paper curled or damp.
→ Do not use curled or crimped paper. Replace with dry copy paper.
During periods when the machine is not used for a long time,
remove the paper from the tray and store it in a dark place in a
bag to prevent moisture absorption.
remove the paper from the tray and store it in a dark place in a
bag to prevent moisture absorption.
–
You did not set sufficient margins in the paper settings of
your application.
your application.
→ The top and bottom of the paper may be dirty if the margins are
set outside of the specified print quality area.
→ Set the margins in the software application within the specified
print quality area.
–
The printed image is skewed or it
runs off the paper.
runs off the paper.
The paper loaded in the tray is not the same size as that
specified in the printer driver.
specified in the printer driver.
→ Check if the "Paper Size" options suit the size of the paper loaded
in the tray.
→ If the "Fit To Page" setting is activated, make sure that the paper
size selected from the drop-down list of the "Fit To Paper Size"
option is the same as the size of the loaded paper.
option is the same as the size of the loaded paper.
–
The orientation of document setting is not correct.
→ Click the "Paper" tab in the printer driver setup screen, and verify
if the "Image Orientation" option is set to your requirements.
–
Paper is not loaded properly.
→ Make sure the paper is properly loaded.
17
You did not correctly specify the margins for the
application in use.
application in use.
→ Check the layout of the document margins and the paper size
settings for the application you are using. Also check if the print
settings are specified correctly to suit the paper size.
settings are specified correctly to suit the paper size.
–
Any one of the alarm indicators
(
(
,
,
,
) is lit or blinking.
See "INDICATORS AND DISPLAY MESSAGES" to check
the meaning of the alarm indicator and error message in
the display, and take appropriate action.
the meaning of the alarm indicator and error message in
the display, and take appropriate action.
53
Problem
Cause and solution
Page
AL-1633_1644_EX.book 50 ページ ２００３年１０月２３日 木曜日 午後８時２１分
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