Sharp PN-E602 (serv.man3) Service Manual ▷ View online
CHAPTER 4. SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
PN-E702/E602 SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
4 – 28
The following window is displayed. Enter the IP address of the
information display and the data port number (10008 if not
changed).
If setting is already made, enter the account number and the pass-
If setting is already made, enter the account number and the pass-
word in addition.
The setting is not saved. When the tool is once terminated,
perform the setting again.
perform the setting again.
2 ) After completion of the setting of “1)” press [Get Logs] button.
3 ) Then, following window appears.
The bar progresses, if it communicates well.
If following window appears, it failed to communicate.
Then, check the connection cable and setting.
4 ) If the progress bar reaches right edge, the appearance changes as
below.
5 ) In the columns of Model, Serial Number, Firmware Version, and
Sub Version on the upper side of the window, the model name,
the serial number, the firmware version of the information display,
and the firmware version of the sub microprocessor (if provided)
and the firmware version of the sub microprocessor (if provided)
are displayed.
6 ) Logs are displayed with list format downside. Each item’s mean-
ings are below.
LOG’S MEANING
LOG KIND
Data port number
(Default: 10008)
(Default: 10008)
IP address of the
information display
information display
If the user name and
the password are set
in the information
display, enter these
items. If not, keep
them blank.
the password are set
in the information
display, enter these
items. If not, keep
them blank.
Header
Meaning and remark
Date
It displays date and time when operation
occurred. The icon
is displayed on left edge to
stand out, if “Kind” is “Abnormal State”.
Kind
It displays the kind of log. Detail information is
described in “Log Kind”.
described in “Log Kind”.
Input
If “Kind” is “Operation” or “Abnormal State”, it dis-
plays the input source of main screen. If “Kind” is
“Change Signal”, it displays the input source
which signal is changed and displays which
which signal is changed and displays which
screen (Main or Sub)’s signal is changed in
parenthesis. If “Kind” is “Power Off Reason”, it
displays none.
displays none.
Information
It displays information depending on “Kind”.
Detail information is described in “Log Kind”.
Detail information is described in “Log Kind”.
Parameter 1/2
It displays parameter. Detail information is not
open.
Kind
Meaning and remark
Abnormal State
It displays the log about abnormal state,
for example “Temperature error”.
Abnormal kind is displayed in “Information”.
Power Change
Reason
It displays the log of power off. The reason
of power change is displayed in “Informa-
tion”.
tion”.
Change Signal
It displays the log changing signal.
The timing of new signal is displayed in
The timing of new signal is displayed in
“Information” as “[Width] x [Height] @
[Refresh rate]” or “No Signal”.
Operation with IR
Remote/Key
Remote/Key
(Operation)
It displays the log of operations with IR
remote or button on body. Operation kind
remote or button on body. Operation kind
is displayed in “Information”.
Operation
by RS-232C
(Operation)
It displays the log of operation by RS-232C
command. The command is displayed in
“Information”.
Extended
Operation by RS-
Operation by RS-
232C (Operation)
Operation by LAN
(Operation)
It displays the log of operation from LAN.
The command is displayed in “Informa-
tion”
Extended
Operation by LAN
(Operation)
(Operation)
Operation by
Browser
Browser
(Operation)
It displays the log of operation by browser.
The command the occurred by operation
The command the occurred by operation
(RS-223C/LAN command) is displayed in
“Information”
Extended
Operation by
Browser
Browser
(Operation)
Other Operation
(Operation)
It displays the log of operation except
above, for example, power off by schedule
timer. Operation kind is displayed in “Infor-
mation”.
mation”.
CHAPTER 4. SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
PN-E702/E602 SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
4 – 29
MEMO
n
The log data are saved separately in each type (Abnormality
state, Power OFF cause, Signal change, and Operation). Since
state, Power OFF cause, Signal change, and Operation). Since
the latest history of a same type of log is displayed in a certain
number, all the logs from the beginning of the log display with this
tool are not displayed.
tool are not displayed.
16 - 4. SAVE AND OPEN LOGS
1 ) Push [Create Report] to save logs in file.
2 ) Following window appears, then specify the file name and push
[Save] button.
3 ) The stored log file can be read with selecting “File” - “Open Report
File” in menu bar.
16 - 5. DUMP NVRAM, REGISTERS, AND
TEMPERATURE LOG
This tool is provided with the dump acquiring function of the NVRAM,
the register, and the temperature log of the information display in order
to check the status when a trouble occurs as well as to acquire and dis-
play the logs.
play the logs.
MEMO
n
It takes about eight minutes totally.
1 ) Push [Get All Reports] button.
2 ) Following window appears. Then, specify the folder you want to
store dump files and push [OK] button.
3 ) Following window appears. The bar progresses if it communicates
well. The bar reaches right edge four times before it completes.
4 ) Following window appears after communication complete.
Push [OK] button.
If following window appears, it failed to communicate. Then, check
the connection cable and the setting.
5 ) Files are stored in the specified folder. “Infodisp.rep” is the file
stored logs. “NvramDump1.bin” and “NvramDump2.bin” are dump
file of NVRAM. “Register.bin” and temperature log file “Tempera-
file of NVRAM. “Register.bin” and temperature log file “Tempera-
ture.txt” are dump file of register.
6 ) To obtain only the dump file of the NVRAM, select “File” - “Dump
NVRAM” of the menu bar.
To obtain only the dump file of the register, select “File” - “Dump
To obtain only the dump file of the register, select “File” - “Dump
Register” of the menu bar. To obtain the temperature log, select
“File” - “Dump Temperature Log” of the menu bar.
Then, follow the instructions on the window.
Then, follow the instructions on the window.
CHAPTER 4. SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
PN-E702/E602 SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
4 – 30
16 - 6. OTHER FUNCTIONS
■ SORT LOGS
The logs are listed in order of “Date” at first. You can sort in order of
another to push header. For example, if you push [Kind] header, the list
is sorted in order of “Kind” as below.
is sorted in order of “Kind” as below.
■ FILTER LOGS
Select “View” - “Select Kind of Log” in menu bar, then following window
appears.
Then check the radio button of “Kind” that you want to display (All
“Kind” are checked as default) , and push [OK] button. It lists the logs
“Kind” are checked as default) , and push [OK] button. It lists the logs
checked “Kind” only. If you push [Select None], all radio buttons will be
unchecked. If you push [Select All], all radio buttons will be checked.
Since the filtering setting is not saved, setting must be made every time
Since the filtering setting is not saved, setting must be made every time
when the tool is booted.
■ COMPENSATE LOG TIME
This tool can compensate log time with PC’s time, because information
display is not set date and time.
CAUTION
n
It cannot display correct time in case that PC’s time is not correct
when it get logs or in case that user changed information dis-
play’s date or time within the range of logs.
Select “View” - “Compensate Log Time by PC Time” in menu bar. Then,
the item in menu is checked and “Date” is compensated by PC’s time.
the item in menu is checked and “Date” is compensated by PC’s time.
(It’s not checked and not compensated as default.)
■ OUTPUT CSV TEXT FILE
Select “File” - “Create Treated CSV File” in menu bar. Then, dialog which
asks file name appears. Specify file name and push [Save] button.
It output CSV file filtered, sorted and time compensated (if checked) .
(Log file (*.rep) is not affected filtering, sorting and time compensat-
(Log file (*.rep) is not affected filtering, sorting and time compensat-
ing.)
■ CLEAR LOGS
Select “File” - “Clear Logs” in menu bar. Then, confirming dialog as
below appears.
Logs stored in information display will be removed if you push [OK] but-
ton.
ton.
It erases logs in information display and list, so you should store logs to
file if you need to find out a problem.
For the logs of “Power OFF cause,” “Signal change,” and “Operation,”
when the number of items exceeds the maximum number, the oldest
one is deleted and the newest one is saved. When, however, even one
one is deleted and the newest one is saved. When, however, even one
log of “Abnormal state” is saved, the logs of “Power OFF cause,” “Sig-
nal change,” and “Operation” are not revised in order to maintain the
analysis information at occurrence of the abnormality. In such a case,
analysis information at occurrence of the abnormality. In such a case,
clear the logs with this function.
■ DISPLAY OF A SYSTEM LOG ATTACHED TO
AN ABNORMALITY NOTIFICATION MAIL
Some models are provided with the function to send abnormality notifi-
cation mails. If a log file of the display is attached to an abnormality noti-
cation mails. If a log file of the display is attached to an abnormality noti-
fication mail, it can be read by the use of this tool.
Save the log file attached to the abnormality notification mail. Then,
select “File” - “Open Log File (Binary)” of the menu bar, and select the
select “File” - “Open Log File (Binary)” of the menu bar, and select the
saved file, and the display log when detecting an abnormality is dis-
played.
CHAPTER 4. SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
PN-E702/E602 SERVICE MENU/VARIOUS SETTING TOOL OPERATING PROCEDURES
4 – 31
17. USER SETTING BACKUP TOOL OPERATING PROCEDURES
17 - 1. OPERATING CONDITIONS OF THE
USER SETTING BACKUP TOOL
The operating conditions of the user setting backup tool of the informa-
tion display are as shown below.
The required RS-232C cable is as shown below. Connect the COM port
of PC and the RS-232C input terminal of the Display with the cable.
For LAN connection, setting must be made both in the PC side and the
display side. For details of LAN, refer to the Operating Manual.
17
-
2. BOOTING THE USER SETTING
BACKUP TOOL
Press [User Setting Backup] button of the service tool launcher.
17 - 3. USER SETTING BACKUP PROCE-
DURES
1 ) Press [Connection Setting] button to make connection setting.
2 ) Turn ON the information display.
3 ) Select the range of set values to be backed up.
4 ) Press [Backup ...] button.
5 ) The dialog for saving the file is displayed. The initial file name is
“[Model name]_[Serial number]_[Date(YYYYMMDD)].bak”.
Check the file name and press [Save] button to save the user set-
Check the file name and press [Save] button to save the user set-
ting values.
17 - 4. USER SETTING RESTORING PRO-
CEDURES
1 ) Press [Connection Setting] button to make connection setting.
2 ) Turn ON the information display.
3 ) Press [Restore ...] button, and select the saved backup file.
4 ) After completion of restoring, the information display is reset.
CAUTION
n
When the massage of “This Monitor is not Support. Is restore
processing continued?”, “Backup data is not for this monitor. Is
restore processing continued?”, “Serial Number is different
restore processing continued?”, “Serial Number is different
between monitor and backup data. Is restore processing contin-
ued?”, or “Model Name is different between monitor and backup
data. Is restore processing continued?” is displayed, the backup
data. Is restore processing continued?” is displayed, the backup
of the target set may be failed. Check again, and perform restor-
ing.
MEMO
WHEN “TIME OUT. CANNOT CONNECT. PLEASE CON-
FIRM SETTING.” IS DISPLAYED:
FIRM SETTING.” IS DISPLAYED:
n
Check the power status of the information displayed which is con-
nected.
n
Check to confirm that the PC and the information display are
properly connected with an RS-232C cable.
properly connected with an RS-232C cable.
WHEN “CANNOT OPEN INTERFACE. CANNOT CON-
NECT. PLEASE CONFIRM SETTING” IS DISPLAYED:
NECT. PLEASE CONFIRM SETTING” IS DISPLAYED:
n
Check to confirm that the COM port which is set by another tool is
not used. If the COM port is used by another tool, turn OFF the
not used. If the COM port is used by another tool, turn OFF the
tool.
WHEN “THIS MONITOR IS NOT SUPPORT. IS XXXX
PROCESSING CONTINUED?” IS DISPLAYED:
PROCESSING CONTINUED?” IS DISPLAYED:
n
The display which is connected is not supported by this tool. Use
a tool which supports the displayed connected.
OS
(32bit Only)
n
Windows XP
n
Windows Vista
n
Windows 7
Communication
port
n
RS-232C port recognized as a COM port
(Which allows communication in 9600/19200/
(Which allows communication in 9600/19200/
38400bps.)
n
LAN
RS-232C cable
Straight cable (D-SUB 9 pin female-female)
RS-232C input
terminal
terminal
RS-232 straight cable
(commercially available)
(commercially available)
To COM port
PC
All
All user setting values
Picture Only
User setting values related to pictures only
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