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45

According to the following, wipe off the dirt from the surface of each part and replace Limited Life Parts to maintain the performance
of the scanner.

C: Clean each of the following parts every 8,000 sheets scanned.
R: Replace rollers (Paper Feed, DFP) every 250,000 sheets scanned. 

• PC will notify users of cleaning and replacement timing when running the utility software after Clean or Replace Roller Counter

reaches the Clean or Replace Roller Timing (Default setting: Cleaning cycle 8,000, Exchange cycle 250,000).

• The maintenance schedule was determined according to paper standards (A4: 80 g/m² / Letter: 20 lb.), which can vary greatly

between users. Therefore, the schedule may vary depending on usage conditions. As a countermeasure, scanner counter of
setting value (maintenance cycle) can be changed. How to set the scanner counter, please refer to Chapter 10.

• Please refer to the 16 Appendix (Operating manual P.9) for the Roller Cleaning Paper.

Refer to the concerned pages of Operating Manual (See 16. Appendix (Operating Manual P.65).)

Refer to the concerned pages of Operating Manual (See 16. Appendix (Operating Manual P.68).)

KV-SS061 

Clean each part 
every 8(x 1000) 
Sheets 
scanned.

After cleaning the Paper Feed and DFP 
Rollers, execute "Clear Counter" for 
cleaning roller with Service Utility. 
After replacing the rollers, execute "Clear 
Counter" for replacing roller. 
(See Scanner Condition (

Paper Feed Roller

C

C

C

C

R

DFP Roller

C

C

C

C

R

Conveyor Roller

C

C

C

C

-

Exit Roller

C

C

C

C

-

Free Rollers

C

C

C

C

-

Scanning glass (F)

C

C

C

C

- Clean each scanning 

Scanning glass (B)

C

C

C

C

-

Double Feed Detector 
(Generator)

C

C

C

C

- Sweep the dirt off the 

Double Feed Detector 
(Receive) 

C

C

C

C

-

46

This section describes the functions of the service utility software, such as adjustments, diagnosis, configuration and maintenance.
This utility software also includes the functions contained in the User Utility software included with the scanner. 
Executing "ServiceUtility.exe" will allow you to operate all the functions found in this service utility software.
 

* Fig 10.1. Main Menu

• *This is a sample of the main menu (Fig. 10.1.) for the Service Utility software (Version 7.3 or higher).
• This was the latest version of the software at the time when this service manual was issued, but it is subject to change

Main Menu

Test Menu

Adjust  Menu

47

Service Utility item list is as follows.
Note: When two or more scanners are connected to a PC, execute "Select Scanner" to specify the scanner before using 

Scanner Status 

*1

Used to indicate scanner status. (Ready, Error, or Caution)

Error Code 

*1

Used to indicate scanner error code.

Scanner Information 

*1

Used to indicate MAC address, Network communication code, status code 
and so on.

Scanner Information (network)

Used to indicate IP address, MAC address and Network status.

Scanner Counter Update Counters 

*1

Used to update the values of System Counter.

Scanner Condition Sleep Mode 

*1

Used to set "Waiting Time" before entering the Sleep Mode and 
Automatic power off.

Vertical Line Reduction 

*1

 

Used to reduce vertical lines on the scanned image caused by a scratch or 
dust in the scanning area.

Maintenance Setting 

*1 

1. Used to set the number of the document scanning that enables the 

Service Utility to inform the caution information.
 (roller replacement timing and roller cleaning timing)

2. Used to set enable or disable Scanning Glass Cleaning Notification.

Cleaning Mode 

*1

Used to help cleaning the drive rollers and the exit rollers.

Set Default 

Used to set "Sleep Mode", "Maintenance Setting" to the default values.

Test

LED

Used to periodically light the indicators on the panel.

Key / Sensor

Used to do keys' or sensors' ON/OFF test.

Conveyor Motor

Used to check the Conveyor motor.

Gate Drive

Used to check the open / close operation of the gate by rotating the 
Conveyor Motor in the paper feed direction or its reverse direction.

Feed

Used to check paper feed condition.

LCD Test 

Used to check the LCD.

Sleep Mode

Used to check whether the Sleep Mode function works properly.

CIS LED

Used to check the CIS LED.

Focus

Used to check whether CIS operates normally by outputting the CIS's 
output level or whether a dust is attached on the Scanning Glass.

Double feed

Used to check the level of the Double Feed Detector (R) (Response level)
after setting the ultrasonic emission level of the Double Feed Detector (G).

Memory

Used to execute Memory R/W test.

Int.Clock

Used to check the Internal Clock.

Platen motor

Used to check Platen Motor rotation.

Adjust

Shading

Used to execute Shading correction.

Shading data

Used to save Shading data into csv file.

All Position

Used to automatically adjust scanning length, paper end position, vertical 
and horizontal position adjustment for front and back sides in ADF mode. 

Individual Position

1. Used to adjust each setting automatically.
2. Used to adjust each setting manually.

Double Feed

Used to correct the Double Feed Detector's ultrasonic emission level 
automatically.

USB ID

Used to set a USB ID of the scanner when replacing CONTROL Board. 

Sensor Sensitive Level Used to check the LED current of the Starting sensor and adjust the 

sensitive level.

Other

Factory Reset

Clear all the settings on the scanner, and initialize to the factory settings.

Shading Sheet
Information

Show scanner models and Shading Sheet part no. table.

Download the latest
version 

*1

Click "Download the latest version" to open the site for Panasonic 
scanner products that provides the scanner software to be downloaded. 

Error Log 

*1

Used to save an error log. 

Select Scanner 

*1

Used to select a scanner connected to the PC. 

System Log 

*1

Used to save the scanner and PC information. 

48

This section describes each operation (or status indication), according to the function item list shown in Sec.10.2.

This function indicates the scanner status, and updates it every few seconds. The status messages and their contents are
as follows.

—

Scanner has no error.

No error

U11, U12, U16

A paper jam has occurred.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

Paper Jam Error

U18

Paper remains in the Scanner.
Open the scanner’s door, remove the documents, 
and close the door.
Place the documents back in the document feed tray.

Document remains in the scanner, or dust is 
attached Starting Sensor or the lenses.

U23

A paper double feed has occurred.
Open the scanner's door, remove the documents, 
and close the door.
Place the documents back in the document feed tray.

Double feed error.

U30

Scanner Door is open.
Please close the door. 

Door is open, or is not closed tightly. Or the door 
detection mechanism does not work properly.

Fxx

System error occurred!
Please consult with a service representative.

This type of error code requires a service 
representative’s attention.

—

*** Caution***
The rollers need to be cleaned.
Please clean the rollers.
Please select "Clear Counter" button after cleaning 
the rollers.

Caution for cleaning rollers.

—

***Caution***
The replaceable rollers (consumable) are reaching 
the end of their usable life.
To insure reliable operation, please replace these 
rollers with Roller Exchange Kit for your specific 
scanner.
After replacing the roller, select the "Clear Counter" 
button.

Caution for replacing rollers.

—

***Caution***
The inside of the scanner is dirty, and requires 
routine cleaning. To insure reliable scanning quality, 
open the scanner's door, and carefully clean the 
scanner's conveyor and scanning glass section.

The scanning area is dirty.

—

Scanner is not connected!

Scanner is not connected to the PC properly.