Sony KV-27FA210 Service Manual ▷ View online
41
Other Information
Troubleshooting
If you have a problem with your TV, try the suggestions below. If the problem persists, see
“Contacting Sony” at the end of this section.
“Contacting Sony” at the end of this section.
General
Problem
Possible Remedies
I want to reset the TV
to the factory
settings
to the factory
settings
❏
Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.
remote control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.
I cannot access other
menus when I am in
the Basic menu
menus when I am in
the Basic menu
❏
If you use the
to close the Basic menu, only the Basic
menu appears when you press
again. To access the other
menus, select the advanced menu option (page 39).
The TV is dirty
❏
Clean the TV with a soft dry cloth. Never use strong solvents
such as thinner or benzine, which might damage the finish of
the cabinet.
such as thinner or benzine, which might damage the finish of
the cabinet.
I lost the parental
control password
control password
❏
In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.
There is a black box
on the screen
on the screen
❏
You have selected a text option in the Setup menu (page 38) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
❏
Press the POWER button on your remote control or on the TV
front panel.
front panel.
(continued)
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42
Operating Instructions
Remote Control
Programming The Remote Control
Problem
Possible Remedies
I cannot operate the
remote control
remote control
❏
Press TV (FUNCTION) when operating your TV.
❏
Check the orientation of the batteries.
❏
Batteries could be weak. Replace them (page 2).
❏
Move the TV three to four feet away from fluorescent lights.
I cannot change
channels with the
remote control
channels with the
remote control
❏
Make sure you have not inadvertently switched your TV from
the channel 3 or 4 setting if you are using another device to
change channels.
the channel 3 or 4 setting if you are using another device to
change channels.
❏
If you are using another device to control channels, be sure that
you have pressed the FUNCTION button for that device. For
example, if you are using your VCR to control channels, be sure
to press the VCR/DVD FUNCTION button (page 3).
you have pressed the FUNCTION button for that device. For
example, if you are using your VCR to control channels, be sure
to press the VCR/DVD FUNCTION button (page 3).
I lost the remote
control
control
❏
You can use the front panel controls to access your menus,
change channels, adjust the volume, or change video inputs
(page 2). Contact your nearest Sony Dealer to order a
replacement, please call our Sony Direct Accessory and Part
Center at 1-800-488-7669 (U.S. residents only).
change channels, adjust the volume, or change video inputs
(page 2). Contact your nearest Sony Dealer to order a
replacement, please call our Sony Direct Accessory and Part
Center at 1-800-488-7669 (U.S. residents only).
Problem
Possible Remedies
More than one code
is listed
is listed
❏
Try entering them one by one until you come to the correct code
for your component.
for your component.
I entered the wrong
code number
code number
❏
If you enter a new code number, the code number you
previously entered at that setting is erased.
previously entered at that setting is erased.
I cannot operate a
component with the
remote control
component with the
remote control
❏
Use the component's own remote control.
When I changed the
batteries, the code
numbers changed
back to the factory
settings
batteries, the code
numbers changed
back to the factory
settings
❏
You must reprogram the remote control (page 5).
01US01COV-BR2.book Page 42 Monday, August 4, 2003 5:05 PM
Other Information
43
Video
Audio
Problem
Possible Remedies
No picture, no
sound
sound
❏
Make sure the power cord is plugged in.
❏
If a red light is flashing on the front of your TV for more than a
few minutes, disconnect and reconnect the power cord. If the
problem continues, call your local service center.
few minutes, disconnect and reconnect the power cord. If the
problem continues, call your local service center.
❏
Check the TV/VIDEO setting: when watching TV, set it to TV;
when watching video equipment, set it to VIDEO 1, 2, 3, 4 or 5
(page 3).
when watching video equipment, set it to VIDEO 1, 2, 3, 4 or 5
(page 3).
❏
Make sure you have inserted the batteries correctly into the
remote control (page 2).
remote control (page 2).
❏
Try another channel to rule out station trouble.
Poor or no picture,
good sound
good sound
❏
Adjust the
Picture
setting in the Video menu (page 26).
❏
Adjust the
Brightness
setting in the Video menu (page 26).
❏
Check the antenna and/or cable connections (page 11).
No color
❏
Adjust the
Color
setting in the Video menu (page 26).
Only snow appears
on the screen
on the screen
❏
Check the
Cable
setting in the Channel menu (page 29).
❏
Check the antenna and/or cable connections (page 11).
❏
Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
stripes
❏
Adjust the antenna.
❏
Move the TV away from other electronic equipment. Some
electronic equipment creates electrical noise, which can
interfere with TV reception.
electronic equipment creates electrical noise, which can
interfere with TV reception.
Double images or
ghosts
ghosts
❏
Check your outdoor antenna or call your cable service.
Problem
Possible Remedies
Good picture, no
sound
sound
❏
Press
so that Muting disappears from the screen (page 3).
❏
Check your Audio settings. Your TV may be set to Auto SAP in
the MTS feature (page 27).
the MTS feature (page 27).
❏
Make sure the speaker option is set to On in the Audio Menu.
❏
Press
to adjust your TV's volume.
(continued)
01US01COV-BR2.book Page 43 Monday, August 4, 2003 5:05 PM
44
Operating Instructions
Dynamic Bass Response System (Subwoofer)
Channels
Contacting Sony
Before calling our Customer Information Services Center, reset the TV to factory settings (see page 21). Please have
your TV serial number ready. The number is located on the rear of your TV and on the front cover of this manual.
your TV serial number ready. The number is located on the rear of your TV and on the front cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or (416) 499-
SONY (7669) (Canadian residents only).
SONY (7669) (Canadian residents only).
Problem
Possible Remedies
No sound
❏
Check the SUBWOOFER +/- inputs on the rear panel of the TV
to make sure the cables are connected correctly (see page 12).
to make sure the cables are connected correctly (see page 12).
Problem
Possible Remedies
I cannot receive
higher number
channels (UHF) when
using an antenna
higher number
channels (UHF) when
using an antenna
❏
Make sure
Cable
is set to Off in the Channel menu (page 29).
❏
Perform Auto Program to add channels that are not presently in
the memory (page 21).
the memory (page 21).
Cable stations don’t
seem to work
seem to work
❏
Make sure
Cable
is set to On in the Channel menu (page 29).
❏
Perform Auto Program to add channels that are not presently in
the memory (page 21).
the memory (page 21).
I cannot get anything
but TV
but TV
❏
Be sure that you did not set the video in the Setup menu
(page 38) to skip your video inputs. If a video input has been set
to
(page 38) to skip your video inputs. If a video input has been set
to
Skip
, it will be skipped when you press the TV/VIDEO
button.
01US01COV-BR2.book Page 44 Monday, August 4, 2003 5:05 PM
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