Sony KDL-46HX855 / KDL-55HX855 Service Manual ▷ View online
KDL-46HX855/55HX855 28
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Sitio Web de soporte técnico:
Teléfono de contacto en Brasil
Teléfono de contacto en Brasil
Número de serie:
Versión del software:
Versión del software:
Región capital y metropolitana:
Otras regiones:
Otras regiones:
www.sony.co,.br/contato
Sitio Web de soporte técnico:
www.sony.AR/CONTACTANOS
Teléfono de contacto en Argentina:
011-6770-7669
4003 SONY (7669.)
0800 880 SONY (7669).
0800 880 SONY (7669).
Tengo la siguiente información a mano:
Please refer to the rear of this TV.
SONY_Tarte_SA_1.06
SONY_Tarte_SA_1.06
Nombre del modelo:
KDL-46HX855
Póngase en contacto directament con Sony si tiene algún problems con el TV:
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
COMPLETING SERVICE REQUIREMENTS
WHEN REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
●
Updating the Software
●
Selecting the Segment Code
●
Selecting the Destination
●
Selecting the Model Name
●
Selecting the BU Trans
●
Adding the Serial Number
●
Confirming the Model ID and Product ID
●
Clearing the Self Diagnosis Self Check Information
UPDATING THE SOFTWARE
There are 2 situations that can occur after replacing the Main Board.
1. After replacing the Main Board, turn the TV ON.
Case 1 - If there is no picture displayed and lights flash on the front
panel, insert the USB device. The update will start automatically.
NOTE: This update may take up to 5 minutes to complete. Do not
remove the USB device, turn off the TV, or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD
Panel ID to force update the software. Proceed to
“Resetting the
LCD Panel to Update the Software”.
2. After the update is complete, proceed to
“Selecting the Segment
Code”.
KDL-46HX855/55HX855 29
SECTION 5 - UPDATES AND ADJUSTMENTS
RESETTING THE LCD PANEL TO UPDATE THE SOFTWARE
NOTE: These steps are only required if the software did not update.
1. Take the TV out of deep Standby mode by pressing
POWER
to
turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. The
DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC.
5. Press
JUMP
or
OPTIONS
on the Remote Commander until the
CHASSIS menu displays.
CHASSIS
SERVICE
000
000
000
WYVERN
S2_NOISE_TH 32
S2_NOISE_TH 32
6. Press
2
to move to the next category until the
007 DL category
displays.
CHASSIS
SERVICE
007
000
DL
PID_DATA_MISMAT 0
7. Press
3
to increase the data value to 1.
CHASSIS
SERVICE
007
000
DL
PID_DATA_MISMAT 1
8. Press
MUTING
then press
0
to WRITE (Save) the changes.
When complete, the screen briefly indicates WRITE.
CHASSIS
SERVICE
WRITE
007
000
DL
PID_DATA_MISMAT 1
9. Exit service mode by turning the TV power off.
10. Return to
10. Return to
“Updating the Software”.
SELECTING THE SEGMENT CODE
Before proceeding, update the software to the latest version. After updating
the software, go into Service Mode to select the correct Segment Code
data value.
Verify before proceeding to the next step:
Verify before proceeding to the next step:
;
Updated the Software
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version before proceeding the service adjustments.
1. Take the TV out of deep Standby mode by pressing
POWER
to
turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
KDL-46HX855/55HX855 30
SECTION 5 - UPDATES AND ADJUSTMENTS
4. The
DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC. If the DIGITAL Service Menu is not displayed,
press
press
JUMP
or
OPTIONS
on the Remote Commander.
5. Press
2
to move to the next category until the
002 MODEL
category displays.
DIGITAL
SERVICE
002 MODEL
000 SEG
3a-G_BASE
6. Using the table, press
3
to increase the data value or
6
to decrease the data value, to select the correct segment code
data value.
Model Name
Code Name
Data Value
KDL-46HX855
3a-G
3a-G_BASE
KDL-55HX855
3a-G
3a-G_BASE
7. Press
MUTING
then press
0
to WRITE (Save) the changes.
DIGITAL
SERVICE
002 MODEL
000 SEG
3a-G_BASE
WRITE
When complete, the screen briefly indicates the process is Done.
DIGITAL
SERVICE
002 MODEL
000 SEG
3a-G_BASE
DONE
8. Exit service mode by turning the TV power off.
9. Cycle AC Power.
(Unplug and Plug AC Cord from the AC Outlet).
10. Wait a minute while lights flash, and initial setup screen shows.
11. Proceed to
11. Proceed to
“Selecting the Destination”.
SELECTING THE DESTINATION
The correct destination needs to be selected after replacing the Main Board.
CAUTION: Selecting the incorrect destination may require replacing the
Main Board.
Verify before proceeding to the next step:
;
Updated the Software
;
Selected the Segment Code
1. Take the TV out of deep Standby mode by pressing
POWER
to
turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. Press
2
to move to the next category until
002 MODEL category
displays.
5. Press
1
to move to the next item until
001 DEST item displays.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_BASE
KDL-46HX855/55HX855 31
SECTION 5 - UPDATES AND ADJUSTMENTS
6. Using the table, press
3
to increase the data value or
6
to decrease the data value, to select the correct destination of
the TV.
Model Name
Destination
Data Value
KDL-46HX855
BRZ
ISDB-LTN_BASE
KDL-55HX855
BRZ
ISDB-LTN_BASE
CAUTION: Verify the DESTINATION is set correctly before
proceeding. If the incorrect destination Data Value is selected, it
may corrupt the software requiring a Main Board replacement.
7. Press
MUTING
then
0
to WRITE (Save) the changes.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_BASE
WRITE
When complete, the screen briefly indicates the process is Done.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_BASE
DONE
8. Proceed to
“Selecting the Model Name”.
SELECTING THE MODEL NAME
The correct model name needs to be selected to ensure all of the TV
features are available.
Verify before proceeding to the next step:
Verify before proceeding to the next step:
;
Updated the Software
;
Selected the Segment Code
;
Selected the Destination
9. Press
1
to move to the
002 MODELNAME item.
DIGITAL
SERVICE
002 MODEL
002 MODELNAME
KDL-46HX855
10. If the correct model does not display, press
3
until the model
displayed matches the model of the TV.
11. Press
MUTING
then press
0
to WRITE (Save) the changes.
DIGITAL
SERVICE
002 MODEL
002 MODELNAME
KDL-46HX855
WRITE
When complete, the screen briefly indicates the process is Done.
DIGITAL
SERVICE
002 MODEL
002 MODELNAME
KDL-46HX855
DONE
12. Proceed to
“Selecting the BU Trans”.
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