Sony DPP-FP60 / DPP-FP60BT Service Manual ▷ View online
3-3E
DPP-FP60/FP60BT
3. Printing trouble
Trouble:
Abnormal print appears on the printing side of paper at
regular pitch intervals in the paper feed direction.
regular pitch intervals in the paper feed direction.
Note:
• Pitch interval 22 mm: Abnormal pinch roller
• Pitch interval 31.4 mm/15.7 mm:Abnormal platen
• Pitch interval 31.4 mm/15.7 mm:Abnormal platen
roller
• Pitch interval 9.4 mm: Abnormal grid roller
• Other cases: Abnormal gear, etc.
• Other cases: Abnormal gear, etc.
Cause:
• Adhesion of foreign substances (such as dust and
grease)
• Defective molding of platen roller
• Flaw, damage
• Flaw, damage
Remedy:
• When the dust adheres to the pinch roller, perform
the cleaning using the cleaning cartridge supplied with
this unit.(If trouble persists after performing the
cleaning once, repeat the cleaning a few times.)
this unit.(If trouble persists after performing the
cleaning once, repeat the cleaning a few times.)
• Remove the thermal printer from the lower cabinet
and perform the cleaning of each roller. (Remove the
dust or other contamination using the tools such as a
cloth-wrapped stick in its end, sellotape or gum tape.)
dust or other contamination using the tools such as a
cloth-wrapped stick in its end, sellotape or gum tape.)
• Remove the thermal printer from the lower cabinet
and remove the foreign substances adhered to the gear.
• If the trouble is caused by the flaw or damage of parts,
replace the thermal printer.
Trouble:
Streaks appear on the printing side of paper in the paper
feed direction.
feed direction.
Cause:
• Adhesion of foreign substances to thermal head
• Thermal head breakage
• Flaw or adhesion of foreign substance on the ribbon
• Thermal head breakage
• Flaw or adhesion of foreign substance on the ribbon
cassette (contact area on the printing side)
• Flaw or burr on the paper of printing side
Remedy:
• Perform the cleaning using the cleaning cartridge
supplied with this unit.
• Remove the foreign substance from the ribbon
cassette, or replace it.
• If trouble persists after performing the cleaning,
replace the thermal printer.
Trouble:
Colored streaks appear on the printing side of paper.
(Paperwrinkle occurred.)
(Paperwrinkle occurred.)
Cause:
• Abnormal thermal printer
• Abnormal ribbon cassette
• Abnormal ribbon cassette
Remedy:
• Replace the thermal printer.
• Check the assembling and damage status of ribbon
• Check the assembling and damage status of ribbon
cassette.
Trouble:
Print output is apparently abnormal. (White paper
ejection, partial white streaks, wide black band, etc.)
ejection, partial white streaks, wide black band, etc.)
Cause:
• Connection failure of the flexible flat cable (FFC) of
thermal head (disconnected, not correctly inserted)
• Abnormal connector of FFC of thermal head (bridge)
• Abnormal thermal head
• Abnormal thermal head
Remedy:
• Check if FFC is correctly connected.
• Replace the MAIN board.
• Replace the thermal printer.
• Replace the MAIN board.
• Replace the thermal printer.
Trouble:
Faint area appears on the printing side.
Cause:
Abnormal thermal printer
Remedy:
Replace the thermal printer.
Before checking the recurrence of abnormal state
When checking the abnormal state, be careful of the following.
•
•
Only the specified print pack (ribbon and printing paper) can
be used in this unit. Check the customer’s ribbon and printing
paper. The ribbon and printing paper can be used only once. In
case that the customer rewinds the ribbon or reuses the paper
intentionally, the trouble such as entangling of ribbon may
occur.
be used in this unit. Check the customer’s ribbon and printing
paper. The ribbon and printing paper can be used only once. In
case that the customer rewinds the ribbon or reuses the paper
intentionally, the trouble such as entangling of ribbon may
occur.
•
In case that the print pack is exposed to high temperature or
high humidity environment for long time after it is opened, the
specified performance may not be obtained. Especially, the
printing paper may be warped badly. In such case, normal paper
feeding and printing may not be performed. If possible, check
the condition of customer’s print pack.
high humidity environment for long time after it is opened, the
specified performance may not be obtained. Especially, the
printing paper may be warped badly. In such case, normal paper
feeding and printing may not be performed. If possible, check
the condition of customer’s print pack.
•
The abnormal printing may be caused by the digital camera,
memory card or PC that the customer uses. Therefore, if
possible, check the trouble with the equipment that the customer
uses.
memory card or PC that the customer uses. Therefore, if
possible, check the trouble with the equipment that the customer
uses.
4-1
DPP-FP60/FP60BT
4. ADJUSTMENT AND CHECK
NOTES ON BGA BOARD REPLACEMENT
When replacing the BGA board, be sure to writing the newest
firmware.
For detail, refer to “4-2-3. FIRMWARE WRITING AND VERSION
UPGRADE”.
When writing of the newest firmware and version upgrade is
completed, be sure to delete the old driver and to install the driver
newly again.
firmware.
For detail, refer to “4-2-3. FIRMWARE WRITING AND VERSION
UPGRADE”.
When writing of the newest firmware and version upgrade is
completed, be sure to delete the old driver and to install the driver
newly again.
NOTES ON THERMAL PRINTER (MD) AND MAIN
BOARD REPLACEMENT
BOARD REPLACEMENT
When replacing the thermal printer (MD) and MAIN board, be sure
to adjust the density.
For detail, refer to Section 4-2-1.
to adjust the density.
For detail, refer to Section 4-2-1.
NOTES ON LCD ADJUSTMENT AFTER
REPLACEMENT
REPLACEMENT
When replacing the LCD, be sure to LCD contrast can be adjusted
and the color display can be check using the service mode as follows.
For detail, refer to Section 4-2-2.
and the color display can be check using the service mode as follows.
For detail, refer to Section 4-2-2.
* If destination is changed after version upgrade is
completed, execute both items of destination change
and LCD contrast adjustment (VCOM).
and LCD contrast adjustment (VCOM).
Main Parts Replacement
z z
z
z
*
z
z
*
z z
z
z z z
z
z
z z
z
z z
z
z z z
z
z
z z z z
z
LCD replacement
MD replacement
MAIN board replacement
KEY board replacement
BGA board replacement
Firmware version upgrade
Adjustment
Items
Check Items
Density adjustment
LCD contrast adjustment
(VCOM)
(VCOM)
Firmware writing
Destination setting
Fan operation check
Button operation check
LED operation check
Tray sensor
Ribbon sensor
Memory card reading check
USB communication check
Print check
CHECKSUM check
ADJUSTING ITEMS WHEN REPLACING MAIN
PARTS
PARTS
When replacing main parts, adjust the items indicated by z in the
following table.
following table.
4-2
DPP-FP60/FP60BT
4-1. SERVICE MODE
Note on the service mode screen:
The selected item on the screen displayed in the service mode is
framed by “yellow frame”. In this manual, the yellow frame is
referred to as “frame”.
framed by “yellow frame”. In this manual, the yellow frame is
referred to as “frame”.
4-1-1. STARTUP/QUITTING PROCEDURE
Note on starting the service mode:
• Do not use the mode that is not described in this manual.
• Perform the operation in each mode according to the operation
• Perform the operation in each mode according to the operation
procedure in this manual.
Connection procedure:
1.
Insert one power cord plug into the AC adapter (AC-S2425)
supplied with the DPP-FP60 (hereafter, referred to as this unit)
and insert the other power cord plug into the receptacle.
supplied with the DPP-FP60 (hereafter, referred to as this unit)
and insert the other power cord plug into the receptacle.
2.
Insert the DC plug of the supplied AC adapter into the DC-IN
terminal of this unit.
terminal of this unit.
Procedure:
1.
Press the [ON/STANDBY] button while pressing the [ENTER]
and [CANCEL] buttons simultaneously.
and [CANCEL] buttons simultaneously.
2.
Release all buttons when the initial screen of the service modeis
displayed.
displayed.
3.
Select each mode except the USB Test mode, by using the
[ARROW] button (f,F) (framed item) and press the [ENTER]
button.
[ARROW] button (f,F) (framed item) and press the [ENTER]
button.
4.
Press the [CANCEL] button to return to the startup screen of
the service mode while any test mode other than the Button
Test is running.
the service mode while any test mode other than the Button
Test is running.
5.
Press the [ON/STANDBY] button to quit the service mode
while any test mode other than the Button Test is running.
(POWER OFF)
while any test mode other than the Button Test is running.
(POWER OFF)
4-3
DPP-FP60/FP60BT
4-2-1. DENSITY ADJUSTMENT
The density adjustment is required after replacing the thermal printer
or the main board.
or the main board.
Preparation:
Before replacing the thermal printer or the main board, print a test
pattern (17 step) as the reference of density.
The test pattern (17 step) should be printed before replacing the
thermal printer or the main board, or when this unit is in the normal
state.
pattern (17 step) as the reference of density.
The test pattern (17 step) should be printed before replacing the
thermal printer or the main board, or when this unit is in the normal
state.
Note:
If there is any printing failure in the test pattern (17 step) printed
before replacing the thermal printer or the main board, do not use it.
Or in case that the test pattern (17 step) cannot be printed, use the
test pattern that is printed by using the normally-working printer
(DPP-FP60).
(DPP-FP60).
Procedure:
1.
Set the ribbon and paper to this unit.
Note:
Use the ribbon and paper below.
Color print pack SVM-F40P (postcard size)
Color print pack SVM-F40P (postcard size)
2.
Start the service mode. (Refer to Section 4-1-1.)
3.
Select “Print Calibrate” using the arrow buttons (f,F) and press
the [ENTER] button.
the [ENTER] button.
4.
When the following screen is displayed on the LCD of this
unit, press the [PRINT] button.
unit, press the [PRINT] button.
5.
Quit the service mode. (Refer to Section 4-1-1.)
Keep the printed output produced in step 4 as the reference.
Keep the printed output produced in step 4 as the reference.
8.
Compare the test pattern printed in step 7. with the test pattern
(17 step) printed (reference test pattern (17 step)) in step 4.
Compare the density in each step from the leftmost black pattern
to the rightmost black pattern. If the density in each step is the
same level, there is no problem.
• When the test pattern (17 step) in step 7. is darker than the
(17 step) printed (reference test pattern (17 step)) in step 4.
Compare the density in each step from the leftmost black pattern
to the rightmost black pattern. If the density in each step is the
same level, there is no problem.
• When the test pattern (17 step) in step 7. is darker than the
test pattern (17 step) (reference) in step 4.:
Slightly rotate the adjustment volume (RV201) on the main
board clockwise.
Slightly rotate the adjustment volume (RV201) on the main
board clockwise.
Print the test pattern (17 step) again and check the density.
• When the test pattern (17 step) in step 7. is lighter than the
• When the test pattern (17 step) in step 7. is lighter than the
test pattern (17 step) (reference) in step 4.:
Slightly rotate the adjustment volume (RV201) on the main
Slightly rotate the adjustment volume (RV201) on the main
MAIN BOARD (SIDE A)
S704
S401
RV201
S701
4-2. ADJUSTMENT
6.
Replace the thermal printer or the main board.
(Refer to Section 3.)
(Refer to Section 3.)
7.
Perform the steps 1. to 4. again to print the test pattern (17
step).
step).
board counterclockwise.
Print the test pattern (17 step) again and check the density.
Repeat the above until the same level density can be obtained.
Repeat the above until the same level density can be obtained.
9.
Quit the service mode. (Refer to Section 4-1-1.)
Printing of the test pattern (17 step) starts.
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