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1-2

HDR-CX500/CX500E/CX500V/CX500VE/CX505VE/
CX520/CX520E/CX520V/CX520VE_L2

When problems occur while the unit is operating, the self-diagnosis
function starts working, and displays on the LCD screen what to
do. This function consists of two display; self-diagnosis display and
service mode display.
Details of the self-diagnosis functions are provided in the Instruction
manual.

When problems occur while the unit is operating, the counter of the
LCD screen shows a 4-digit display consisting of an alphabet and
numbers, which blinks at 3.2 Hz. This 5-character display indicates
the “repaired by:”, “block” in which the problem occurred, and
“detailed code” of the problem.

1 1

3 1

C

Repaired by:

Refer to “1-3-3. Self-diagnosis Code Table”.

Indicates the appropriate
step to be taken.
E.g.
31 ....Reload the tape.
32 ....Turn on power again.

Block

Detailed Code

Blinks at 3.2Hz

C : Corrected by customer
H : Corrected by dealer
E : Corrected by service

engineer

LCD screen

C : 3 1 : 1 1

C

C

C

C

C

E

E

E

Block

Function

0

4

0

6

1

3

1

3

3

2

2

0

6

1

6

1

Detailed

Code

0

0

0

0

0

1

0

2

6

0

0

0

1

0

1

1

Symptom/State

Non-standard battery is used.

The battery pack temperature is high.

“Memory Stick Duo” is unformatted.
“Memory Stick Duo” is broken.

Access error

Difficult to adjust focus
(Cannot initialize focus)

Flash memory data are rewritten.

Zoom operations fault
(Cannot initialize zoom lens.)

The abnormalities in initialization of
the focus lens and the abnormalities in
initialization of the zoom lens occurred
simultaneously.

Self-diagnosis Code

Repaired b

y:

Correction

Use the InfoLITHIUM battery.

Change the battery pack or place it in a cool place.

Format the “Memory Stick Duo”.
Insert a new “Memory Stick Duo”.

Remove the power source. Reconnect it again and operate your
camcorder again

Retry turn the power on by the power switch. If it does not
recover, check the focus MR sensor of lens block (pin e;, ea of
CN1010 on the VC-575 board). If it is OK, check the focus
motor drive IC (IC5201 on the VC-575 board).

Make flash memory data correct value. (Note 1)

Inspect the lens block zoom MR sensor (pin ef, eg of CN1010
on the VC-575 board) when zooming is performed when the
zoom lever is operated, or the zoom motor drive circuit (IC5201
on the VC-575 board) when zooming is not performed.

Check both C: 32: 60 and E: 61: 10 of the self-diagnosis code.

Note 1 : Start the Adjust Manual in the Adjust Station and refer to the “Destination data write”.

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HDR-CX500/CX500E/CX500V/CX500VE/CX505VE/
CX520/CX520E/CX520V/CX520VE_L2

E

E

E

E

E

E

E

E

E

E

E

E

E

E

E

E

Block

Function

6

2

6

2

6

 

 

 

 2

6

 

 

 

 2

6

 

 

 

 2

6

 

 

 

 2

6

 

 

 

 2

6

 

 

 

 2

6

 

 

 

 2

9

1

9

2

9

4

9

4

9

4

9

5

9

6

Detailed

Code

0

0

0

1

0

2

0

3

0

4

1

0

1

1

1

2

2

0

0

1

0

1

0

0

0

1

0

2

0

0

0

0

Symptom/State

Handshake correction function does not
work well. (With PITCH angular
velocity sensor output stopped.)

Handshake correction function does not
work well. (With YAW angular velocity
sensor output stopped.)

Abnormality of IC for steadyshot.

IC for steadyshot and micro controller
communication abnormality among.

Image vibration correction during
handshake function does not work.

Shift lens initializing failure.

Shift lens overheating (Pitch)

Shift lens overheating (Yaw)

Abnormality of thermistor.

Abnormality when flash is being charged.

 Battery current value goes over the
max discharge current

Fault of writing or erasing the
flash memory

Internal flash memory fault

BGM data error

GPS hardware error

Map area mount error

Self-diagnosis Code

Repaired b

y:

Correction

Inspect PITCH angular velocity sensors (SE6601 on the MM-083
board) peripheral circuits.

Inspect YAW angular velocity sensors (SE6601 on the MM-083
board) peripheral circuits.

Refer to [1-4-1. E : 62 : 02 (Abnormality of IC for Steadyshot)
Occurred].

Inspect the steadyshot circuit (IC5501 on the VC-575 board).

Inspect the image vibraton angular velocity sensors
(SE9001 on the ST-217 board) peripheral circuits.

Replacement of lens block. If an error occurs again, replace the
VC-575 board. (Note 2)

Refer to [1-4-2. E : 62 : 11 (Shift Lens Overheating (Pitch))
Occurred].

Refer to [1-4-3. E : 62 : 12 (Shift Lens Overheating (Yaw))
Occurred].

Refer to [1-4-4. E : 62 : 20 (Abnormality of Thermistor)
Occurred].

Checking of flash unit or replacement of flash unit.

Check the remaining battery power because this symptom maybe
depended on the remaining battery level, and confirm whether or
not the symptom is occured after replacing the battery.
If the symptom is still occured, overhaul inspection is needed.
Check each output of DC/DC converter (IC4701) on VC-575
board connected to CK-217 board with FP-1127 board, and
connect DC/Batt harness (the minimum connection to periphery)
to VC-575 board.

Inspect the flash memory (IC8101 on the VC-575 board).

Inspect the flash memory  (IC8101 on the VC-575 board).

Inspect the flash memory  (IC8101 on the VC-575 board). If it is
OK, check the CPU (IC7501 on the VC-557 board).

CX500V/CX500VE/CX505VE/CX520V/CX520VE

Check whether the flexible board of the GPS module is broken,
and check whether it is inserted imperfectly. If there is no
problem the flexible board, inspect or replacement of the GPS
module.

CX500V/CX500VE/CX505VE/CX520V/CX520VE

Inspect or replacement of the MM-083 board.

Note 2 : When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment

items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the
handheld operation.

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HDR-CX500/CX500E/CX500V/CX500VE/CX505VE/
CX520/CX520E/CX520V/CX520VE_L2

*R5653

*R5653:
  No mount (Short land)

IC5501

R5524

R5527

IC7501

about 330 msec

Note: The length of low section will vary a little depending on the

conditions.

Order

Procedure

1

Turn the power OFF.

2

While measuring with an oscilloscope the output voltage of R5653 land in the periphery of IC5501 on the VC-575 board, turn
the power ON to check that the output voltage immediately after the power on change as shown in Fig. 2.

3

If the output voltage change as shown in Fig. 2, replace the lens block (Note). If it does not change as shown in Fig. 2, inspect
the camera control circuit (IC7501 of VC-575 board) periphery.

Note: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment

items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the
handheld operation.

1-5

HDR-CX500/CX500E/CX500V/CX500VE/CX505VE/
CX520/CX520E/CX520V/CX520VE_L2

Connect by the SeusEX and perform the following process.

Order Block Page Address Data

Procedure

1

11

80

7430

01

Write the data. (After it starts, set it before caution is displayed.)

2

11

8E

F654

01

Write the data.

3

11

8E

F655

F0

Write the data.

4

11

8E

F658

01

Write the data. (Note 1)

5

11

8E

F658

00

Write the data.

6

11

8E

F654

00

Write the data.

7

11

8E

F655

10

Write the data.

8

11

8E

F658

01

Write the data. (Note 1)

9

11

8E

F658

00

Write the data.

10

11

80

7430

00

Write the data.

11

Check if the shift lens moves while setting the order 2 to 9. If the shift lens does not move,
replace the lens block (Note 2). When the shift lens moved, proceed to the order 12.

12

While setting the order 2 to 9, measure with an oscilloscope the output voltage of R5527 in the
periphery of IC5501 on the VC-575 board to check the output voltage varies.

13

If the output voltage does not vary, replace the lens block (Note 2). When the output voltage
varied, proceed to the order 14.

14

Turn the power OFF.

While measuring with an oscilloscope the output voltage of R5653 land in the periphery of

15

IC5501 on the VC-575 board, turn the power ON to check that the output voltage immediately
after the power on change as shown in Fig. 2.

If the output voltage change as shown in Fig. 2, replace the lens block (Note 2). If it does not

16

change as shown in Fig. 2, inspect the camera control circuit (IC7501 of VC-575 board)
periphery.

Note 1: Finish this operation within 10 seconds. If it is likely to take more than 10 seconds, set block: 11, page: 8E, address:

F658, data: 00, and then retry.

Note 2: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment

items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the
handheld operation.