Sony DSC-U20 (serv.man3) Service Manual ▷ View online
85
T
ro
ubles
hoot
ing
Computers
Symptom
Cause
Solution
You do not know if the OS of
your computer is compatible.
your computer is compatible.
—
p Check “Recommended computer
environment” (page 57).
You cannot install the USB
driver.
driver.
—
• You are attempting to install the USB
driver on a machine that is not running a
supported OS.
supported OS.
p In Windows 2000, log on as Administrators
(authorized Administrators) (page 60).
—
Your computer does not
recognize your camera.
recognize your camera.
• You are not using the supplied USB
cable.
• The USB cable is not connected firmly.
• [USB] is set to [PTP] in the [
].
• The USB connectors on your computer
are connected to other equipment besides
the keyboard, the mouse, and your
camera.
the keyboard, the mouse, and your
camera.
• The USB driver is not installed.
• The camera was connected to a computer
• The camera was connected to a computer
with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.
USB driver, so the device was not
recognized by the computer.
• No “Memory Stick” is inserted.
p Use the supplied USB cable (page 69).
p Disconnect the USB cable, and connect it
again firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 69 and
92).
displayed on the LCD screen (pages 69 and
92).
p Set it to [NORMAL] (page 92).
p Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and
your camera.
your camera.
p Install the USB driver (pages 59 and 79).
p Delete the device which is not recognized, then
p Delete the device which is not recognized, then
install the USB driver (pages 59 and 73).
p Insert a “Memory Stick.”
You cannot copy images.
• The camera is not correctly connected to
your computer.
• You are not using the correct copy
procedure for your OS.
—
p Connect the camera and your computer correctly
using the USB cable (page 69).
p Follow the designated copy procedure for your
OS (pages 57, 71, 74 and 80).
p If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.
86
“Memory Stick”
You cannot turn on the
camera during USB
connection.
camera during USB
connection.
• The camera and your computer are
connected through a hub.
p Connect the camera directly to your computer.
The image cannot be played
back on a computer.
back on a computer.
—
—
p If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.
p Consult the computer or software
manufacturer.
The image is interrupted by
noise when you view a movie
on a computer.
noise when you view a movie
on a computer.
• You are playing back the file directly
from the “Memory Stick.”
p Copy the file to the hard disk of your computer
and then play back the file from the hard disk.
You cannot print an image.
—
p Check the printer settings.
p Click on the HELP files for the “PIXELA
p Click on the HELP files for the “PIXELA
ImageMixer for Sony” application software.
An error message appears
when you set the supplied
CD-ROM in your computer.
when you set the supplied
CD-ROM in your computer.
• The computer display is not set correctly.
p Set the computer display as follows:
Windows: 800 × 600 dots or higher
High Color (16-bit color,
65 000 colors) or higher
65 000 colors) or higher
Macintosh: 800 × 600 dots or higher
32 000-color or higher
Symptom
Cause
Solution
Symptom
Cause
Solution
You cannot insert a “Memory
Stick.”
Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 22).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
• The “Memory Stick” is full.
p Set it to the recording position (page 95).
p Delete unnecessary images (page 53).
You cannot format a “Memory
Stick.”
Stick.”
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
p Set it to the recording position (page 95).
87
T
ro
ubles
hoot
ing
Other
You have formatted a
“Memory Stick” by mistake.
“Memory Stick” by mistake.
• All the images on the “Memory Stick” are
deleted by formatting and cannot be
restored.
restored.
—
Symptom
Cause
Solution
Symptom
Cause
Solution
Your camera does not work.
• The battery level is low. (The E
indicator appears.)
• The USB cable is connected.
• The built-in microcomputer is not
working properly.
p Charge the batteries (page 12).
p Disconnect the USB cable, or operate on your
computer.
p Turn the power off and then on after one
minute, and check that the camera works
properly.
properly.
The power is on, but the
camera does not work.
camera does not work.
• The built-in microcomputer is not
working properly.
p Remove the batteries, then install them again
after about one minute and turn on the camera.
If the functions still do not work, press the
RESET button located on the bottom of the
camera using a fine-tipped object, then turn the
power on again (page 81). (If you press the
RESET button, all settings including the date
and time are cleared.)
If the functions still do not work, press the
RESET button located on the bottom of the
camera using a fine-tipped object, then turn the
power on again (page 81). (If you press the
RESET button, all settings including the date
and time are cleared.)
You cannot identify an
indicator on the LCD screen.
indicator on the LCD screen.
—
p Check the indicator (pages 99 to 101).
The lens gets fogged.
• Moisture condensation has occurred.
p Turn off the camera and leave for about an
hour at the room temperature for the moisture
to evaporate before use (page 94).
to evaporate before use (page 94).
88
Warnings and messages
The following messages appear on the LCD screen.
Message
Meaning/Corrective Action
NO MEMORY STICK
• Insert a “Memory Stick” (page 22).
SYSTEM ERROR
• Turn the power off and on again (page 19).
MEMORY STICK ERROR
• The inserted “Memory Stick” cannot be used in your camera (page 95).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 22).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 22).
FORMAT ERROR
• The “Memory Stick” format failed. Format the “Memory Stick” again (page 55).
MEMORY STICK LOCKED
• The write-protect switch on the “Memory Stick” is set to the LOCK position. Set it to
the recording position (page 95).
NO MEMORY SPACE
• The capacity of the “Memory Stick” is insufficient. You cannot record images. Delete
unnecessary images (page 53).
NO FILE
• No images have been recorded on the “Memory Stick.”
FILE ERROR
• An error occurred while playing back the image.
FOLDER ERROR
• A folder with the same name already exists on the “Memory Stick.”
INVALID OPERATION
• You are playing back a file that was created on equipment other than this camera.
• You are attempting to assign the print (DPOF) mark to a file that contains a movie or
• You are attempting to assign the print (DPOF) mark to a file that contains a movie or
that was created by another device.
• The battery level is low or zero. Charge the batteries (page 12). Depending on the
conditions of use or the type of batteries, the indicator may flash even though there are
still 5 to 10 minutes of remaining battery time left.
still 5 to 10 minutes of remaining battery time left.
LENS COVER CLOSED
• The lens cover is closed when the mode switch is set to STILL or MOVIE.
SHOOTING ERROR
• Change the image size and try the shooting again.
Click on the first or last page to see other DSC-U20 (serv.man3) service manuals if exist.