Sony DSC-U20 (serv.man3) Service Manual ▷ View online
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Troubleshooting
Troubleshooting
If you experience trouble with your camera, try the
following solutions.
following solutions.
1
First check the items on the tables below.
If code
displays “C:
ss
:
ss
” appear on the LCD
screen, the self-diagnosis display function
is working (page 89).
is working (page 89).
2
Should your camera still not work properly, press
the RESET button on the bottom of the camera using
a fine-tipped object, then turn on the power again.
(All the settings including date and time are
cleared.)
the RESET button on the bottom of the camera using
a fine-tipped object, then turn on the power again.
(All the settings including date and time are
cleared.)
3
Should your camera still not work properly, consult
your Sony dealer or local authorized Sony service
facility.
your Sony dealer or local authorized Sony service
facility.
Batteries and power
RESET button
Symptom
Cause
Solution
The battery remaining
indicator is incorrect, or
sufficient battery remaining
indicator is displayed but the
power runs out soon.
indicator is incorrect, or
sufficient battery remaining
indicator is displayed but the
power runs out soon.
• You have used the camera for a long time
in an extremely hot or an extremely cold
location.
location.
• The batteries are discharged.
• The battery contacts or the terminals on
• The battery contacts or the terminals on
the battery/“Memory Stick” cover are
dirty.
dirty.
• The Nickel Metal Hydride batteries are
exhibiting the “memory effect” (page 13).
• The batteries are dead (page 97).
—
p Install charged batteries (page 15).
p Wipe any dirt off from them with a dry cloth
(page 13).
p To restore the batteries to their original
condition, use them until they are fully drained
before recharging them.
before recharging them.
p Replace the batteries with a new one.
82
Shooting images
The battery life is short.
• You are shooting/viewing images in an
extremely cold location.
• The batteries are not charged enough.
• The batteries are dead (page 97).
• The batteries are dead (page 97).
—
p Charge the batteries (page 12).
p Replace the batteries with a new one.
You cannot turn on the
camera.
camera.
• The batteries are not installed correctly.
p Install the batteries correctly (page 15).
The power turns off suddenly.
• If you do not operate the camera for about
three minutes when using batteries, the
camera turns off automatically to prevent
wearing down the battery (page 19).
camera turns off automatically to prevent
wearing down the battery (page 19).
• The batteries are discharged.
p Turn on the camera again (page 19).
p Replace them with charged batteries (page 15).
Symptom
Cause
Solution
Symptom
Cause
Solution
The subject does not appear
on the LCD screen.
on the LCD screen.
• The mode switch is set to PLAY.
p Set the mode switch to STILL or MOVIE
(pages 26 and 49).
The image is out of focus.
• The subject is too close.
• The vivid nature mode is selected for the
Scene Selection function.
• The Focus preset function is selected.
p Make sure to position the lens farther away
from the subject than the shortest shooting
distance (10 cm) when shooting (page 37).
distance (10 cm) when shooting (page 37).
p Set it to other modes (page 35).
p Set it to [AUTO] (page 38).
The image is too dark.
• The LCD screen is too dark.
p Set [LCD LIGHT] to [ON] (page 28).
The image is too bright.
• The LCD screen is too bright.
p Set [LCD LIGHT] to [OFF] (page 28).
The image is monochrome
(black and white).
(black and white).
• [P. EFFECT] is set to [B&W] mode.
p Cancel [B&W] mode (page 41).
Vertical streaks appear when
you are shooting a very bright
subject.
you are shooting a very bright
subject.
• The smear phenomenon is occurring.
p This is not a malfunction.
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Your camera cannot record
images.
images.
• No “Memory Stick” is inserted.
• The capacity of the “Memory Stick” is
• The capacity of the “Memory Stick” is
insufficient.
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
• You cannot shoot while the flash is
charging.
• The mode switch is not set to STILL
while shooting a still image.
• The mode switch is not set to MOVIE
when shooting a movie.
p Insert a “Memory Stick” (page 22).
p Delete the images saved in the “Memory
Stick,” or format it.
p Change the “Memory Stick.”
p Set it to the recording position (page 95).
p Set it to the recording position (page 95).
p Wait until charging is complete before you
begin shooting with the camera.
p Set it to STILL (page 26).
p Set it to MOVIE (page 49).
The flash does not work.
• The mode switch is set to PLAY or
MOVIE.
• The flash is set to
(no flash).
• The vivid nature mode is selected for the
Scene Selection function, or Burst mode
in the image size.
in the image size.
p Set it to STILL.
p Set the flash to auto (no indicator),
(Red-
eye reduction) or (Forced flash) (page 32).
p Set it to other modes (page 36).
The eyes of the subject come
out red.
out red.
—
p Set the flash mode to
(Red-eye reduction)
(page 32).
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
p Set the correct date and time (page 20).
Symptom
Cause
Solution
84
Viewing images
Deleting images
Symptom
Cause
Solution
Your camera cannot play back
images.
images.
• The mode switch is not set to PLAY.
• Your camera may not play back image
• Your camera may not play back image
files copied from the hard disk of your
computer if the file name or file size has
been changed or the image has been
modified.
computer if the file name or file size has
been changed or the image has been
modified.
p Set it to PLAY (page 44).
—
—
The image cannot be played
back on a computer.
back on a computer.
—
p See page 86.
You cannot display a print
(DPOF) mark.
(DPOF) mark.
• You cannot display print (DPOF) marks
on moving images.
—
Symptom
Cause
Solution
Your camera cannot delete an
image.
image.
• The write-protect switch on the “Memory
Stick” is set to the LOCK position.
p Set it to the recording position (page 95).
Even though you attempted to
delete all of the files, the
“Memory Stick” is still not
empty.
delete all of the files, the
“Memory Stick” is still not
empty.
• The “Memory Stick” contains a file with
a file name or storage destination that was
changed through the computer.
changed through the computer.
• Even the “DELETE ALL” function will
not erase files that were write-protected
by another device.
by another device.
p Format the “Memory Stick” (page 55).
p Format the “Memory Stick” (page 55).
You have deleted an image by
mistake.
mistake.
• Once you have deleted a file, you cannot
restore it.
p The write-protect switch on the “Memory
Stick” will prevent you from deleting images
by mistake (page 95).
by mistake (page 95).
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