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THE NEWSLETTER FOR SHARP ECR/EPoS SOLUTIONS BUSINESS PARTNERS
Issue No.1 Summer 2000
Welcome to
Top gear for Paul
See page 2
Wish you were here?
See page 2
With enhanced product and technical
understanding, selected dealers will
receive a higher profile as flagship Sharp
EPoS business partners, generating and
converting more sales leads.
receive a higher profile as flagship Sharp
EPoS business partners, generating and
converting more sales leads.
Optimise
Commenting on the launch of this
imaginative scheme, Jeff Griffiths,
Sharp ECR/EPoS Business Unit’s
Divisional Manager, said:
Sharp ECR/EPoS Business Unit’s
Divisional Manager, said:
“Opportunity knocks for dealers to
optimise their relationship with Sharp
and focus on providing their customers
with the best EPoS solutions.”
and focus on providing their customers
with the best EPoS solutions.”
“With this exciting new initiative
all accredited dealers should,
collectively, view themselves as
market leaders in our industry.”
collectively, view themselves as
market leaders in our industry.”
“Our scheme benefits dealers and
end users. Increased product
awareness and skills will help win
business, maximise the impact of our
technology and dramatically save
expensive man-hours during install-
ations and after-sales support.”
awareness and skills will help win
business, maximise the impact of our
technology and dramatically save
expensive man-hours during install-
ations and after-sales support.”
The internet plays a key role in the
partnership and access is crucial for
the partnership programme.
the partnership programme.
Open to all
This program is open to all Sharp
dealers, although acceptance is based
upon satisfying commercial, organis-
ational support and technical support
requirements.
upon satisfying commercial, organis-
ational support and technical support
requirements.
Initially, dealers must have a
minimum of two working PC-based
EPoS installations and an active
support structure that includes
hotline telephone support, specialised
product knowledge and training and a
one day response time for on-site
support.
EPoS installations and an active
support structure that includes
hotline telephone support, specialised
product knowledge and training and a
one day response time for on-site
support.
In addition, all support and sales
staff must pass all the tests on the
Sharp EPoS training programme.
Sharp EPoS training programme.
Currently this involves one-day
product training and features &
benefits courses on the ERA770,
UP3300, UP5300 and UP5700 models
together with more general EPoS
manager and Sharp Utilities courses.
benefits courses on the ERA770,
UP3300, UP5300 and UP5700 models
together with more general EPoS
manager and Sharp Utilities courses.
There are also two and four day
technology training courses run by the
Sharp Academy.
Sharp Academy.
Premier
Dealers who satisfy all the criteria
will become a Premier Business
Partner and will be entitled to use the
logo on all their marketing and
promotional material.
Partner and will be entitled to use the
logo on all their marketing and
promotional material.
Sharp will also focus its regional
marketing efforts around its Premier
Business Partners to highlight the
Business Partners to highlight the
mutual commitment to profess-
ionalism.
ionalism.
“We have the products and the
technical support. Our dealers have
the ability and experience to make
this technology work on the front
line,”
the ability and experience to make
this technology work on the front
line,”
commented Jeff Griffiths.
“We have looked forward to
launching this plan and want all our
dealers to remember that they can
qualify for this special status. If you’re
not ready yet, you may be in six or 12
months time.”
dealers to remember that they can
qualify for this special status. If you’re
not ready yet, you may be in six or 12
months time.”
Sharp has launched an innovative Premier Business Partner
Programme to help dealers win more business and increase profitability.
This exciting development will boost Sharp’s position within the
EPoS industry and give accredited dealers unrivalled product and
technical knowledge.
technical knowledge.
HAVE WE GOT NEWS FOR YOU?
This is our version of the popular TV quiz show. However, unlike Angus, Ian and Paul, we’re
not looking for an odd one out as all four house-hold names have one thing in common.
not looking for an odd one out as all four house-hold names have one thing in common.
...What is it?
Turn to page 2
where all will be
revealed.
The Lowry Centre
The Tate Modern
The Millennium Dome
Coffee Republic
Grimsby’s CRS Business Systems
knows where to focus its priorities
when it moved to new prestigious
premises. Managing Director Roger
Balmford and his team have created
a spacious and comfortable
showroom (above) that showcases
when it moved to new prestigious
premises. Managing Director Roger
Balmford and his team have created
a spacious and comfortable
showroom (above) that showcases
all elements of the company’s
business. This includes a major display
area (top) on the first floor featuring
Sharp EPoS and ECR terminals linked
to a meeting room. Sharp’s presence is
also prominent at the front of the
building (bottom right) as CRS
celebrates the new millennium in
great shape. Sharp’s Account and
Support Executive, Christine Rhodes, said:
business. This includes a major display
area (top) on the first floor featuring
Sharp EPoS and ECR terminals linked
to a meeting room. Sharp’s presence is
also prominent at the front of the
building (bottom right) as CRS
celebrates the new millennium in
great shape. Sharp’s Account and
Support Executive, Christine Rhodes, said:
“CRS have used their offices to
maximise the impact of the tech-
nology at their disposal. Focusing on
key nationally known brands
enhances their credibility with their
customers.”
nology at their disposal. Focusing on
key nationally known brands
enhances their credibility with their
customers.”
A warm welcome to the first edition of
the new-look Sharp Focus, our colourful
newspaper produced exclusively for
our UK dealers.
Focus is designed to keep you fully in
the picture about all the latest
developments within Sharp and the
EPoS industry – and to help you make
the most of our special relationship.
In this issue we launch our innovative
Premier Business Partner Programme
(don’t worry if you don’t satisfy the
criteria yet. Remember, running a
business is a marathon, not a sprint!).
Enjoy reading the first issue of Focus.
The next issue is out in September
2000 - keep those tills ringing!
the new-look Sharp Focus, our colourful
newspaper produced exclusively for
our UK dealers.
Focus is designed to keep you fully in
the picture about all the latest
developments within Sharp and the
EPoS industry – and to help you make
the most of our special relationship.
In this issue we launch our innovative
Premier Business Partner Programme
(don’t worry if you don’t satisfy the
criteria yet. Remember, running a
business is a marathon, not a sprint!).
Enjoy reading the first issue of Focus.
The next issue is out in September
2000 - keep those tills ringing!
CHRIS MARTIN
Editor
If you have any comments about Focus do
not hesitate to drop me a line by e-mail
.
Chris
Martin
Premier Business Partner Programme Launched
OPPORTUNITY
KNOCKS
for Sharp EPoS Dealers
Do you meet
our criteria?
our criteria?
Our new Premier Business Partner Programme
is open to all Sharp EPoS dealers who can say
YES to the following questions.
is open to all Sharp EPoS dealers who can say
YES to the following questions.
Do you meet the commercial
requirements?
requirements?
Do you have at least two reference
sites with PC-based EPoS installations?
sites with PC-based EPoS installations?
Do you meet the support
organisation requirements?
organisation requirements?
Do you have staff responsible for
hotline support, product knowledge
and training?
hotline support, product knowledge
and training?
Do you have a minimum of three
support staff?
support staff?
Do you have internet access and
an e-mail address for
correspondence with Sharp’s
Support Department?
an e-mail address for
correspondence with Sharp’s
Support Department?
Do you offer customers a maximum
one-day response time for on-site
support?
one-day response time for on-site
support?
Do you meet the training requirements?
Are your sales and support staff
able to pass the tests on the Sharp
training programme?
able to pass the tests on the Sharp
training programme?
Remember, if you don’t meet the
criteria now, speak to your Sharp
representative to discuss how your
company can qualify!
criteria now, speak to your Sharp
representative to discuss how your
company can qualify!
Opportunity knocks
for dealers
ready to
optimise their
relationship
with Sharp!
ready to
optimise their
relationship
with Sharp!
JEFF GRIFFITHS
on
CRS
Business Systems
Thanks to the Grimsby Evening Telegraph
for CRS photographs, QA Photos Ltd for
the Dome photograph, Marcus Leith for
the Tate Modern and Joel Fildes for the
Lowry and Coffee Republic.
for CRS photographs, QA Photos Ltd for
the Dome photograph, Marcus Leith for
the Tate Modern and Joel Fildes for the
Lowry and Coffee Republic.
Top of the surprises (right polaroid)
was a special presentation to
Bert Cowie, who recently retired from
Inverness Cash Registers. He received
a superb state-of-the-art wide-screen
Sharp television.
Bert (left) is pictured here with Sharp’s
Jeff Griffiths, wife, Mary Cowie and
Christine Rhodes from Sharp.
was a special presentation to
Bert Cowie, who recently retired from
Inverness Cash Registers. He received
a superb state-of-the-art wide-screen
Sharp television.
Bert (left) is pictured here with Sharp’s
Jeff Griffiths, wife, Mary Cowie and
Christine Rhodes from Sharp.
An overwhelming thumbs up
from all concerned as one can tell
from the smiling faces and the peace pipe (left polaroid) as Linda Connaughton (EBM),
Mary Cowie and Pat Connaughton (EBM) enjoy a joke.
from all concerned as one can tell
from the smiling faces and the peace pipe (left polaroid) as Linda Connaughton (EBM),
Mary Cowie and Pat Connaughton (EBM) enjoy a joke.
Paul
Burton
HAVE WE GOT NEWS FOR YOU?
The Lowry Centre
The Tate Modern
The Millennium Dome
Coffee Republic
Equally at home in either
Behind the scenes, staff are
discovering that using the UP5700 is
as simple as painting by numbers.
as simple as painting by numbers.
All four high profile examples of
this work of art in action have focused
on the UP5700 as the integral
element of the total business solution.
on the UP5700 as the integral
element of the total business solution.
The final product, linked by third
party software, enables end users to
manage their businesses more
effectively and profitably – and paint a
realistic picture of the exact status of
their day’s business whenever they
need it.
manage their businesses more
effectively and profitably – and paint a
realistic picture of the exact status of
their day’s business whenever they
need it.
With rave reviews up and down the
country, the UP5700 is proving to be
one of the most popular attractions in
the Sharp portfolio.
one of the most popular attractions in
the Sharp portfolio.
Sharp in Action
●
TATE MODERN
18 UP5700 machines installed by IBS,
Brackley, Northants
Brackley, Northants
●
COFFEE REPUBLIC
100 UP5700 machines installed at 58
coffee shops across the UK by IBS,
Brackley, Northants.
coffee shops across the UK by IBS,
Brackley, Northants.
●
MILLENNIUM DOME
140 UP5700 machines installed on a
single network by GS Systems,
Stockport, Cheshire.
single network by GS Systems,
Stockport, Cheshire.
●
THE LOWRY CENTRE
18 networked UP5700 machines
covering seven floors installed by GS
Systems, Stockport, Cheshire.
covering seven floors installed by GS
Systems, Stockport, Cheshire.
For more information on the UP5700
contact your Sharp representative or
visit www.sharp.co.uk.
contact your Sharp representative or
visit www.sharp.co.uk.
...all is revealed!
Q1
What is your job title?
A1
Product Support &
Development Controller.
Development Controller.
Q2
What are your specific job responsibilities?
A2
To develop ECR and EPoS products suitable for the UK market place in
conjunction with dealers, end-users and the factories in Japan. I also
support, alongside Tony Moran, the UK dealer base on those products.
conjunction with dealers, end-users and the factories in Japan. I also
support, alongside Tony Moran, the UK dealer base on those products.
Q3
How long have you been employed at Sharp?
A3
17 years – which have flown by!
Q4
What is your previous relevant experience?
A4
Q5
How does your relationship with dealers work?
A5
My role is to ensure dealers are familiar and comfortable with Sharp
technology. Our whole ECR/EPoS product support department is
integral to a dealer’s proposition and our relationship, I hope, is built on
mutual trust.
technology. Our whole ECR/EPoS product support department is
integral to a dealer’s proposition and our relationship, I hope, is built on
mutual trust.
Q6
What is the most challenging project that you have worked on?
A6
For sheer size, it has to be the Millennium Dome installation of 140
UP5700’s. We had a mere three months to provide a total solution for
retail and hospitality needs that would be at the cutting edge of
technology. But every project is a challenge as it is just important to the
end user as the Dome was to the dealer.
UP5700’s. We had a mere three months to provide a total solution for
retail and hospitality needs that would be at the cutting edge of
technology. But every project is a challenge as it is just important to the
end user as the Dome was to the dealer.
Q7
Which project has given you the most professional satisfaction?
A7
I would say establishing the bulletin board, which is now on the Sharp
Technical website. This gave our dealers access to all technical
documentation. With the increasing popularity of the web, transferring
technical information is even faster and easier. I remember when the fax
was considered a luxury in offices. And it wasn’t that long ago!
Technical website. This gave our dealers access to all technical
documentation. With the increasing popularity of the web, transferring
technical information is even faster and easier. I remember when the fax
was considered a luxury in offices. And it wasn’t that long ago!
Q8
How can Sharp provide dealers with “added value”?
A8
From a technical and support point of view, the most useful development
has been the adoption of Net Support, which allows us and the dealer to
dial into sites from our laptops and desktop PC’s. Support of sites is much
easier so dealers can offer even better support in an even shorter time. It
is upto the dealers to take full advantage.
has been the adoption of Net Support, which allows us and the dealer to
dial into sites from our laptops and desktop PC’s. Support of sites is much
easier so dealers can offer even better support in an even shorter time. It
is upto the dealers to take full advantage.
Q9
Describe your perfect working day?
A9
When I set out to achieve something over the course of the day and succeed.
And when the dealer says thanks for your help, Paul. Fancy a pint!
And when the dealer says thanks for your help, Paul. Fancy a pint!
PROFILE
profile
Paul
Burton
Name
Paul Burton
Age
41
Status
Married
Family
Two sons
Hobbies
on
UK
20 NOT OUT!
RST said a big thank you to two key
members of staff who hit the magical 20
years service with a special presentation.
members of staff who hit the magical 20
years service with a special presentation.
Pictured here (from left) are Anne Bradley, Francis
Bradley, Neil Bradley and Gerry McLaughlin.
Bradley, Neil Bradley and Gerry McLaughlin.
RST recently hosted a “Way Forward”
meeting for all its staff and took time out
from the serious business of planning for
the future to pose for the camera.
Congratulations to the photographer.
Everyone’s eyes are open!
meeting for all its staff and took time out
from the serious business of planning for
the future to pose for the camera.
Congratulations to the photographer.
Everyone’s eyes are open!
High Impact
BIG HIT
(remote access software), Sharpsoft
(hospitality back office software) and
Telectronics (service and support).
Telectronics (service and support).
For more information about any of the
companies listed above, please contact
your Sharp representative or e-mail
companies listed above, please contact
your Sharp representative or e-mail
.
Sharp Electronics (UK) Limited, Sharp House, Thorp Road, Newton Heath, Manchester M40 5BE, UK. Freephone 0800 262958 Fax: 0161 204 2243.
www.sharp.co.uk
.
Wish You Were Here!
Sun, Sangria and Sharp surprises!
Wish You Were Here!
Sun, Sangria and Sharp surprises!
HELLO &
GOODBYE
Since the start of the year,
Sharp has introduced
several new products to its
comprehensive portfolio.
Sharp has introduced
several new products to its
comprehensive portfolio.
These are the ERA160, ERA220,
ERA570C, ERA770 and the
UP5300.
ERA570C, ERA770 and the
UP5300.
At the same time, a trio of
machines have been delisted.
They are the ER1970, ERA440
and ERA570.
machines have been delisted.
They are the ER1970, ERA440
and ERA570.
The ERA450 is a direct
replacement for the ERA440, as
the primary difference is the
addition of a thermal printer on
the new model.
replacement for the ERA440, as
the primary difference is the
addition of a thermal printer on
the new model.
The ERA570C is an upgraded
version of the ERA570, with the
IRC board and IRC ROM included
as standard.
version of the ERA570, with the
IRC board and IRC ROM included
as standard.
PRODUCT UPDATE
Next Issue out
September 2000
Pr
oduced by Cr
eativ
e Space Squar
ed Ltd (0
16
1 798 88
1 798 88
1
0
)
Sun, sangria and surprises galore were the order
of the day when Sharp flew out over a dozen
dealers
(middle polaroid)
to Portugal, as part of a
superb incentive scheme.
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