Sharp MX-M182 / MX-M182D (serv.man5) Service Manual ▷ View online
MX-M182 TROUBLE CODE LIST 8-1
[8] TROUBLE CODE LIST
1.Trouble code list
2.Details of trouble codes
Main code
Sub
code
Content
CE
00
General network errors
01
NIC error
02
Server not found
03
Server down
04
FTP account error
05
FTP directory error
06
Email address error
09
Email over size limit
11
Scanner memory shortage
18
RTC battery error
E7
01
Duplex model memory error/ Image data error
02
LSU trouble
06
Image data decode error
10
Shading trouble (Black correction)
11
Shading trouble (White correction)
16
Abnormal laser output
91
Decode error (FAX print)
93
Data communication error (FAX scan)
F2
40
ATC sensor abnormality
64
Toner supply abnormality
70
Improper cartridge (destination error, life cycle
error)
Identification error
error)
Identification error
Model error
Type error
Destination error
Destination error
Data abnormality
Misc error
74
CRUM chip communication error
F5
02
Copy lamp lighting abnormality
F6
00
FAX board communication trouble
10
FAX board trouble
80
FAX board communication trouble (Protocol)
81
FAX board communication trouble (Parity)
82
FAX board communication trouble (Overrun)
84
FAX board communication trouble (Framing)
88
FAX board communication trouble (Time out)
99
Machine - FAX language error
F9
00
NNB communication trouble
H2
00
Thermistor open (MAIN)
01
Thermistor open (SUB)
H3
00
Heat roller high temperature detection (MAIN)
01
Heat roller high temperature detection (SUB)
H4
00
Heat roller low temperature detection
H5
01
5 continuous POUT not-reached error
L1
00
Scanner feed trouble
L3
00
Scanner return trouble
L4
01
Main motor lock detection
11
Shifter motor trouble
32
PSFAN lock detection
L6
10
Polygon motor lock detection
L8
01
No full wave signal
U1
03
FAX board battery error
U2
04
EEPROM read/write error (serial communication
error)
error)
11
Counter check sum error (EEPROM)
U9
00
Panel board communication trouble
80
Panel board communication trouble (Protocol)
81
Panel board communication trouble (Parity)
82
Panel board communication trouble (Overrun)
84
Panel board communication trouble (Framing)
88
Panel board communication trouble (Time out)
99
Panel language error
CH ON
None Door open
CH Blink
None Developing cartridge not installed
Main
code
code
Sub
code
Details of trouble
CE
00
Content
General network errors
Detail
Other network errors
Check
and
remedy
and
remedy
Turn OFF and ON the power. Consult the
network administrator to check the network
server status. If the error still remains, turn
OFF the power of the machine, and
immediately contact the sales agent.
network administrator to check the network
server status. If the error still remains, turn
OFF the power of the machine, and
immediately contact the sales agent.
01
Content
NIC error
Detail
An error occurs in the network protocol stack
level.
level.
Check
and
remedy
and
remedy
Turn OFF and ON the power. Consult the
network administrator to check the network
server status. If the error still remains, turn
OFF the power of the machine, and
immediately contact the sales agent.
network administrator to check the network
server status. If the error still remains, turn
OFF the power of the machine, and
immediately contact the sales agent.
02
Content
Server not found
Detail
The specified sever is not found.
Check
and
remedy
and
remedy
Since connection to the server is not
established, the scan data cannot be sent.
Check to confirm that the SMTP server setting
and the destination registration of file server
send scan are properly made. For the setting
procedure of the SMTP server, refer to
"Various servers setting." For the changing
procedure of the destination of file server send
scan, refer to "How to change or delete the
registered destinations." For the input items of
each setting, refer to the help menu of the Web
screen.
established, the scan data cannot be sent.
Check to confirm that the SMTP server setting
and the destination registration of file server
send scan are properly made. For the setting
procedure of the SMTP server, refer to
"Various servers setting." For the changing
procedure of the destination of file server send
scan, refer to "How to change or delete the
registered destinations." For the input items of
each setting, refer to the help menu of the Web
screen.
03
Content
Server down
Detail
The specified server is not active.
Check
and
remedy
and
remedy
Since the server is busy or the line is busy,
scan data cannot be set. Wait for a while, and
try sending again.
scan data cannot be set. Wait for a while, and
try sending again.
04
Content
FTP account error
Detail
An account error occurs when logging in the
FTP server.
FTP server.
Check
and
remedy
and
remedy
Since connection to the server is not
established, the scan data cannot be sent.
Check to confirm that the destination
registration of file server send scan is properly
made. For the changing procedure of the
destination of file server send scan, refer to
"How to change or delete the registered
destinations." For the input items of each
setting, refer to the help menu of the Web
screen.
established, the scan data cannot be sent.
Check to confirm that the destination
registration of file server send scan is properly
made. For the changing procedure of the
destination of file server send scan, refer to
"How to change or delete the registered
destinations." For the input items of each
setting, refer to the help menu of the Web
screen.
Main code
Sub
code
Content
MX-M182 TROUBLE CODE LIST 8-2
CE
05
Content
FTP directory error
Detail
The designation of the directory in the FTP
server is improper.
server is improper.
Check
and
remedy
and
remedy
Since the directory of the FTP server
registered as the destination of file server send
scan is improper, the scan data cannot be sent.
Check to confirm that the registration of the
destination is correct.
registered as the destination of file server send
scan is improper, the scan data cannot be sent.
Check to confirm that the registration of the
destination is correct.
06
Content
Email address error
Detail
Improper email address
Check
and
remedy
and
remedy
Since the email address registered as the
destination of the email send scan is improper,
scan data cannot be sent. Check to confirm
that the registered destination information is
correct.
destination of the email send scan is improper,
scan data cannot be sent. Check to confirm
that the registered destination information is
correct.
09
Content
Email over size limit
Detail
The size of an email to be sent exceeds the
limit.
limit.
Check
and
remedy
and
remedy
The size of the scan data exceeds the upper
limit of the file size set on the Web screen.
Reduce the number of sheets of documents or
change the upper limit value in "Send data
upper limit" of the Web screen.
limit of the file size set on the Web screen.
Reduce the number of sheets of documents or
change the upper limit value in "Send data
upper limit" of the Web screen.
11
Content
Scanner memory shortage
Detail
Memory shortage in scanner process of MX-
NB12.
NB12.
Check
and
remedy
and
remedy
The memory becomes full during scanning
documents Reduce the number of sheets of
documents, or change the resolution and the
color mode in order to reduce the file size of
the scan data, then retry sending again.
documents Reduce the number of sheets of
documents, or change the resolution and the
color mode in order to reduce the file size of
the scan data, then retry sending again.
12
Content
LDAP number over
Detail
The number of LDAP exceeds the
specification.
specification.
Check
and
remedy
and
remedy
The number of destinations which are the
targets of the global address search exceeds
the max. number. Use a longer set of
characters for search to narrow the area of
search.
targets of the global address search exceeds
the max. number. Use a longer set of
characters for search to narrow the area of
search.
18
Content
RTC battery error
Detail
The battery for RTC is low.
Check
and
remedy
and
remedy
Replace the battery for RTC.
E7
01
Content
Duplex model memory error/ Image data error
Detail
1. The memory capacity for the duplex model
machine is wrong. Insufficient memory
capacity.
capacity.
2. Duplex setting is set for a single surface
model.
Cause
1. The memory capacity on the MCU PWB is
wrong.
2. Setting for a single surface model is wrong.
Check
and
remedy
and
remedy
1. Use SIM26-39 to check to confirm that the
memory capacity is 128MB. If it is not
128MB, replace the MCU PWB.
128MB, replace the MCU PWB.
2. If SIM26-04 is set to 1, change the setting to
0. If it is 0, replace the MCU PWB.
Main
code
code
Sub
code
Details of trouble
E7
02
Content
LSU trouble
Detail
The BD signal from the LSU cannot be
detected in a certain cycle. (Always OFF or
always ON)
detected in a certain cycle. (Always OFF or
always ON)
Cause
LSU connector or LSU harness defect or
disconnection
Polygon motor rotation abnormality
Laser beams are not generated.
MCU PWB abnormality.
disconnection
Polygon motor rotation abnormality
Laser beams are not generated.
MCU PWB abnormality.
Check
and
remedy
and
remedy
Check connection of the LSU connector.
Execute SIM 61-03 to check the LSU
operations.
Check that the polygon motor rotates normally.
Replace the LSU unit.
Replace the MCU PWB.
Execute SIM 61-03 to check the LSU
operations.
Check that the polygon motor rotates normally.
Replace the LSU unit.
Replace the MCU PWB.
06
Content
Image data decode error
Detail
Image expansion error
Cause
MCU PWB abnormality
USB cable trouble
USB cable trouble
Check
and
remedy
and
remedy
Replace the MCU PWB.
Replace the USB cable.
Replace the USB cable.
10
Content
Shading trouble (Black correction)
Detail
The CCD black scan level is abnormal when
the shading.
the shading.
Cause
Improper connection of the CCD unit flat cable
CCD unit abnormality
MCU PWB abnormality.
CCD unit abnormality
MCU PWB abnormality.
Check
and
remedy
and
remedy
Check connection of the CCD unit flat cable.
Check the CCD unit.
Check the CCD unit.
11
Content
Shading trouble (White correction)
Detail
The CCD white scan level is abnormal when
the shading.
the shading.
Cause
Improper connection of the CCD unit flat cable
Dirt on the mirror, the lens, and the reference
white plate
Copy lamp lighting abnormality
CCD unit abnormality
MCU PWB abnormality
(When occurred in the SPF scan position.)
Improper installation of the mirror unit
Dirt on the mirror, the lens, and the reference
white plate
Copy lamp lighting abnormality
CCD unit abnormality
MCU PWB abnormality
(When occurred in the SPF scan position.)
Improper installation of the mirror unit
Check
and
remedy
and
remedy
Clean the mirror, the lens, and the reference
white plate.
Check lighting and the light quantity of the copy
lamp (SIM05-03).
Check the CCD unit.
Check the MCU PWB.
white plate.
Check lighting and the light quantity of the copy
lamp (SIM05-03).
Check the CCD unit.
Check the MCU PWB.
16
Content
Abnormal laser output
Detail
When the laser output is stopped, HSYNC is
detected.
detected.
Cause
Laser abnormality
MCU PWB abnormality.
MCU PWB abnormality.
Check
and
remedy
and
remedy
Replace the LSU.
Replace the MCU PWB.
Replace the MCU PWB.
91
Content
Decode error (FAX print)
Detail
When image data sent from the FAX board to
the machine are judged as decode error:
the machine are judged as decode error:
Cause
Connector connection trouble
MCU PWB abnormality
MCU PWB abnormality
Check
and
remedy
and
remedy
Turn OFF/ON the power.
Connect the connector again.
Replace the MCU PWB.
Connect the connector again.
Replace the MCU PWB.
Main
code
code
Sub
code
Details of trouble
MX-M182 TROUBLE CODE LIST 8-3
E7
93
Content
Data communication error (FAX scan)
Detail
When data transmission from the machine to
the FAX board fails 5 times:
the FAX board fails 5 times:
Cause
Connector connection trouble
FAX PWB abnormality
FAX PWB abnormality
Check
and
remedy
and
remedy
Turn OFF/ON the power.
Connect the connector again.
Replace the FAX PWB.
Connect the connector again.
Replace the FAX PWB.
F2
40
Content
ATC sensor abnormality
Detail
ATC sensor value abnormality
Cause
Connector connection trouble
Toner cartridge installation trouble
Sensor breakdown
Toner cartridge installation trouble
Sensor breakdown
Check
and
remedy
and
remedy
Connect the connector again.
Install the developing unit again.
Replace the developing unit with a normal one.
Install the developing unit again.
Replace the developing unit with a normal one.
64
Content
Toner supply abnormality
Detail
When toner near end is detected with the toner
supply time of 50% or less.
When the toner supply time exceeds 300%.
supply time of 50% or less.
When the toner supply time exceeds 300%.
Cause
ATC sensor abnormality
Toner supply abnormality
Toner supply abnormality
Check
and
remedy
and
remedy
Replace the toner cartridge.
Replace the developing unit.
Replace the developing unit.
F2
70
Content
•Improper cartridge (Destination error, life cycle
error)
•Identific t ion error
•Model error
•Type error
•Destination error
•Destination error
•Data abnormality
•Misc error
Detail
•The destination of the machine differs from
that of the CRUM.
•The trade mark code of the CRUM differs.
•The company code of the CRUM differs.
•The boot program model code does not
coincide with the CRUM model code.
•When the CRUM type is other than genuine/
conversion/production rotation.
•The machine destination differs from the
CRUM destination.
Cause
CRUM chip defect
Improper toner cartridge.
Improper toner cartridge.
Check
and
remedy
and
remedy
Replace the toner cartridge.
74
Content
CRUM chip communication error
Detail
An error occurs during communication
between the MCU and the CRUM chip.
The CRUM identification error occurs.
between the MCU and the CRUM chip.
The CRUM identification error occurs.
Cause
CRUM chip abnormality
Developing unit disconnection
MCU PWB abnormality
Developing unit disconnection
MCU PWB abnormality
Check
and
remedy
and
remedy
Replace the toner cartridge.
Check installation of the developing unit.
Use SIM16 to cancel.
Replace the MCU PWB.
Check installation of the developing unit.
Use SIM16 to cancel.
Replace the MCU PWB.
Main
code
code
Sub
code
Details of trouble
F5
02
Content
Copy lamp lighting abnormality
Detail
The copy lamp does not turn on.
Cause
Copy lamp abnormality
Copy lamp harness abnormality
CCD PWB harness abnormality.
Copy lamp harness abnormality
CCD PWB harness abnormality.
Check
and
remedy
and
remedy
Use SIM 5-3 to check the copy lamp
operations.
When the copy lamp lights up.
operations.
When the copy lamp lights up.
Check the harness and the connector between
the CCD unit and the MCU PWB.
the CCD unit and the MCU PWB.
When the copy lamp does not light up.
Check the harness and the connector between
the copy lamp unit and the MCU PWB.
Replace the copy lamp unit.
Replace the MCU PWB.
the copy lamp unit and the MCU PWB.
Replace the copy lamp unit.
Replace the MCU PWB.
F6
00
Content
FAX board communication trouble.
Detail
FAX board communication error.
Cause
No command can be sent from the MCU to the
FAX.
FAX.
Check
and
remedy
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Replace the FAX board.
10
Content
FAX board trouble.
Detail
FAX board abnormality detection.
Cause
FAX controller and FAX board memory
abnormality.
abnormality.
Check
and
remedy
and
remedy
Replace the FAX board.
80
Content
FAX board communication trouble (Protocol).
Detail
A break error occurs in communication
between the MCU and the FAX board.
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data.
Garbled data.
Check
and
remedy
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Replace the FAX board.
Reset the machine (Power OFF/ON).
81
Content
FAX board communication trouble (Parity).
Detail
A parity error occurs in communication.
between the MCU and the FAX board.
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data.
Garbled data.
Check
and
remedy
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Replace the FAX board.
Reset the machine (Power OFF/ON).
82
Content
FAX board communication trouble (Overrun).
Detail
An overrun error occurs in communication
between the MCU and the FAX board.
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data
Garbled data
Check
and
remedy
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine. (Power OFF/ON).
Replace the FAX board.
Reset the machine. (Power OFF/ON).
84
Content
FAX board communication trouble (Framing).
Detail
A framing error occurs in communication
between the MCU and the FAX board.
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data.
Garbled data.
Check
and
remedy
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Replace the FAX board.
Reset the machine (Power OFF/ON).
Main
code
code
Sub
code
Details of trouble
MX-M182 TROUBLE CODE LIST 8-4
F6
88
Content
FAX board communication trouble (Time out).
Detail
FAX board communication error.
Cause
There is no respond command from the FAX
for 30sec or more.
for 30sec or more.
Check
and
remedy
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Replace the FAX board.
Reset the machine (Power OFF/ON).
99
Content
Machine - FAX language error.
Detail
Discrepancy of the destination of the machine
and the FAX board.
and the FAX board.
Cause
The destination of the machine differs from that
of the FAX board.
When installing to the machine that can install
only MX-FX13.
of the FAX board.
When installing to the machine that can install
only MX-FX13.
Check
and
remedy
and
remedy
Change the destination setting with SIM26-6.
Replace the FAX board with one which.
conforms to the destination of the machine.
Replace the FAX board with one which.
conforms to the destination of the machine.
F9
00
Content
MX-NB12 board communication trouble.
Detail
MX-NB12 print data reception error.
Cause
Print data cannot be received from the MX-
NB12 for 3 min or more.
NB12 for 3 min or more.
Check
and
remedy
and
remedy
Reset the machine (Power OFF/ON).
H2
00
Content
Thermistor open (MAIN)
Detail
The thermistor is open.
The fusing unit is not installed.
The fusing unit is not installed.
Cause
Thermistor abnormality
Control PWB abnormality
Fusing section connector disconnection
The fusing unit is not installed.
Control PWB abnormality
Fusing section connector disconnection
The fusing unit is not installed.
Check
and
remedy
and
remedy
Check the harness and the connector between
the thermistor and the PWB.
Cancel the trouble with SIM 14.
the thermistor and the PWB.
Cancel the trouble with SIM 14.
01
Content
Thermistor open (SUB)
Detail
The sub thermistor is open.
The fusing unit is not installed.
The fusing unit is not installed.
Cause
Sub thermistor abnormality
Heater lamp abnormality
Thermostat abnormality
Main PWB abnormality
Heater lamp abnormality
Thermostat abnormality
Main PWB abnormality
Check
and
remedy
and
remedy
Use SIM 5-02 to check the heater lamp blinking
operation.
When normally lighting.
Check the sub thermistor and its harness.
Check the sub thermistor input circuit on the
MAIN PWB.
When not normally lighting.
Check the lamp control circuit on the MCU
PWB.
Cancel the trouble with SIM 14.
operation.
When normally lighting.
Check the sub thermistor and its harness.
Check the sub thermistor input circuit on the
MAIN PWB.
When not normally lighting.
Check the lamp control circuit on the MCU
PWB.
Cancel the trouble with SIM 14.
Main
code
code
Sub
code
Details of trouble
H3
00
Content
Heat roller high temperature detection (MAIN)
Detail
The fusing temperature exceeds 245C°.
Cause
Thermistor abnormality
Control PWB abnormality
Fusing section connector disconnection.
Control PWB abnormality
Fusing section connector disconnection.
Check
and
remedy
and
remedy
Use SIM 5-02 to check the heater lamp blinking
operation.
When the lamp blinks normally.
operation.
When the lamp blinks normally.
Check the thermistor and its harness.
Check the thermistor input circuit on the control
PWB.
When the lamp keeps ON.
Check the thermistor input circuit on the control
PWB.
When the lamp keeps ON.
Check the power PWB and the lamp control
circuit on the MCU PWB.
Cancel the trouble with SIM 14.
circuit on the MCU PWB.
Cancel the trouble with SIM 14.
01
Content
Heat roller high temperature detection (SUB)
Detail
The fusing temperature exceeds 245°C.
Cause
Sub thermistor abnormality
Heater lamp abnormality
Thermostat abnormality
Main PWB abnormality
Heater lamp abnormality
Thermostat abnormality
Main PWB abnormality
Check
and
remedy
and
remedy
Use SIM 5-02 to check the heater lamp blinking
operation.
When normally lighting.
Check the sub thermistor and its harness.
Check the sub thermistor input circuit on the
MAIN PWB.
When not normally lighting.
Check the lamp control circuit on the MCU
PWB.
Cancel the trouble with SIM 14.
operation.
When normally lighting.
Check the sub thermistor and its harness.
Check the sub thermistor input circuit on the
MAIN PWB.
When not normally lighting.
Check the lamp control circuit on the MCU
PWB.
Cancel the trouble with SIM 14.
H4
00
Content
Heat roller low temperature detection
Detail
When the fusing temperature is 150C° or less
in 55 sec from starting warming-up.
When the warm-up complete temperature is
not reached in 30 sec from reaching 150C°.
When the fusing temperature is less than
100C° in 20 sec from the ready state.
When the fusing temperature is less than 80C°
for more than 300ms in the ready state or in
printing.
When the fusing temperature is less than 80C°
for more than 300ms in the standby mode at a
low temperature.
in 55 sec from starting warming-up.
When the warm-up complete temperature is
not reached in 30 sec from reaching 150C°.
When the fusing temperature is less than
100C° in 20 sec from the ready state.
When the fusing temperature is less than 80C°
for more than 300ms in the ready state or in
printing.
When the fusing temperature is less than 80C°
for more than 300ms in the standby mode at a
low temperature.
Cause
Thermistor abnormality
Heater lamp abnormality
Thermostat abnormality
Control PWB abnormality
Heater lamp abnormality
Thermostat abnormality
Control PWB abnormality
Check
and
remedy
and
remedy
Use SIM 5-02 to check the heater lamp blinking
operation.
operation.
When the lamp blinks normally.
Check the thermistor and its harness.
Check the thermistor input circuit on the control
PWB.
Check the thermistor and its harness.
Check the thermistor input circuit on the control
PWB.
When the lamp does not light up.
Check for disconnection of the heater lamp and
the thermostat. Check the interlock switch.
Check the power PWB and the lamp control
circuit on the MCU PWB.
Cancel the trouble with SIM 14.
Check for disconnection of the heater lamp and
the thermostat. Check the interlock switch.
Check the power PWB and the lamp control
circuit on the MCU PWB.
Cancel the trouble with SIM 14.
Main
code
code
Sub
code
Details of trouble
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