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This section provides solutions to possible installation problems. See the following table of contents to locate the 
appropriate page for your question or problem.

• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

• The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

• The plug and play screen does not appear (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . 40

• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 40

• The printer driver cannot be installed (Windows 2000/XP/Server 2003)  . . . . . . . . . . . . . . . . . . . . . . . 41

Is there sufficient free space on your 
hard drive?

Delete any unneeded files and applications to increase 
free space on your hard drive.

Are you using an operating system that 
is not supported?

Make sure that the software can run on your operating 
system.

Is the IP address of the machine 
configured?

If the IP address of the machine is not configured, the 
machine will not be detected. Make sure that the IP 
address is configured correctly in "Network Settings" in 
the machine's system settings (administrator).

➞ System Settings (Administrator) > "Network Settings"

Is your computer connected to the same 
network as the machine?

Windows:

If the machine and your computer are not connected 
to the same local area network, the machine will not 
be detected. If the two are connected to different 
sub-networks, click the [Specify condition] button and 
enter the machine's name (host name) or IP address 
to search for the machine.

Macintosh:

If multiple AppleTalk zones exist, select the zone to 
which the machine is connected from the menu.

WHEN INSTALLATION WAS NOT SUCCESSFUL

Is the machine power on?

If the machine is powered off, it will not be detected. 
Switch on the main power switch and the [POWER] key 
(

) in that order. (In Windows, search again after 

powering on the machine.)

Is your computer connected correctly to 
the machine?

Make sure that the cable is connected securely to the 
LAN connectors on your computer and the machine.
Check the connections at the hub as well.

☞

CONNECTING TO A NETWORK  (page 6)

Is the machine power on?

When a USB cable is connected, make sure the power 
of the machine is "ON" and then connect a USB cable to 
the machine. When the machine is not powered on, 
switch on the main power switch and the [POWER] key 
(

) in that order.

Can your computer use a USB 
connection?

Check your computer whether or not a USB interface 
can be used on the Device Manager in your computer. 
(For information on "Device Manager", see Help in 
Windows.)
If USB can be used, your controller chipset type and 
root hub will appear in "Universal Serial Bus controllers" 
in "Device Manager". (The items that appear will vary 
depending on your computer.)

If these two items appear, USB should be useable. If a 
yellow exclamation point appears next to "Universal 
Serial Bus controllers" or the two items do not appear, 
refer to your computer manual or check with the 
manufacturer of your computer to enable USB and then 
reinstall the printer driver.

Did you connect the machine to your 
computer before installing the printer 
driver?

In Windows 2000/XP/Server 2003/Vista/Server 2008/7, 
if the machine was connected to your computer with a 
USB cable before the printer driver was installed from 
the installer, check if information on the unsuccessful 
installation remains in "Device Manager". (For 
information on "Device Manager", see Help in 
Windows.)
If the model name of the machine appears in "Other 
devices" in "Device Manager", delete it, restart your 
computer, and install the printer driver again.

WHEN INSTALLATION WAS NOT SUCCESSFUL

X The printer driver cannot be installed (Windows 2000/XP/Server 2003)

If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your 
computer settings.

In Windows 2000, click the [Start] button, point to 
[Settings], and click [Control Panel].

In Windows 2000, double-click the [System] icon.

If [Block] is selected, the printer driver cannot be installed. 
Select [Warn] and install the printer driver again.

To remove the printer driver or software installed using the installer, follow the steps below.

In Windows 2000, click the [Start] button, point to 
[Settings], and click [Control Panel].

• In Windows XP/Server 2003, click [Add or Remove 

Programs].

• In Windows 2000, double-click the [Add/Remove 

Programs] icon.

For more information, see the manual for the operating 
system or Help.

To show the printer list, see step 11 and 12 of "MAC OS 
X" (page 32).

The PPD file has been copied to the following folder on 
the startup disk.
[Library] - [Printers] - [PPDs] - [Contents] - [Resources] - 
[en.lproj]
Delete the PPD file of the machine from this folder.

The installation information file has been copied to the 
following folder on the startup disk.
[Library] - [Receipts]
Delete the [MX-C26.pkg] file from this folder.

After deleting the icon of the printer that uses the 
machine's PPD file from the desktop, follow the steps 
below.