Sharp MX-2600N / MX-3100N / MX-2600G / MX-3100G (serv.man3) Handy Guide ▷ View online
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Hard Drive Recovery Procedure
Caution:
For MX2301/2600/3100 series, the main program is now stored on the HDD therefore, if a “Main
Program Error”, E7‐03 or U2‐05 & U2‐50 trouble occurs, perform the following action:‐
Program Error”, E7‐03 or U2‐05 & U2‐50 trouble occurs, perform the following action:‐
Main Program Error.
This error indicates that the main program is corrupted on the HDD. To recover the MFP, perform a firmware
update/recovery as described below (HDD Replacement Procedure).
update/recovery as described below (HDD Replacement Procedure).
E7‐03 or IcM:HDD Trouble
E7‐03 indicates HDD trouble therefore, it is recommended to replace the HDD. Once the
replacement HDD is installed, perform the HDD replacement procedure as described below, to
reinstall the main program firmware on the replacement HDD unit.
replacement HDD is installed, perform the HDD replacement procedure as described below, to
reinstall the main program firmware on the replacement HDD unit.
U2‐05 and/or U2‐50
When U2‐05 or U2‐50 trouble occurs, there is no need to perform an emergency firmware
recovery/update. Do not execute SIM 16 to clear U2 trouble, refer to Service Manual 11‐1.
recovery/update. Do not execute SIM 16 to clear U2 trouble, refer to Service Manual 11‐1.
HDD Replacement Procedure:
The following procedure requires Boot Mode, which utilises 5 menu keys ‐ refer to the following
table for Menu Key guidance:‐
table for Menu Key guidance:‐
Menu Key
Operation Panel Key
[OK] Key
B/W Start Key
[MENU] Key
Home Key
[BACK] Key
Clear Key
[UP] Key
Job Status Key
[DOWN] Key
System Key
If possible, backup the Data stored on the original HDD unit, prior to replacing:‐
• Using a USB Memory Device (SIM 56‐02), backup SRAM, Address Book**, Image Send
Registration** and User Authentication data**. (* *Can also be backed up to PC via MFP Web
interface, using Device Cloning/Storage Backup).
• Backup Document Filing and Job Log data to a USB memory device (SIM 56‐03 and SIM56‐04) or
PC, via the MFP Web interface.
Note: Job Log Data can be only backed up, and not re‐installed.
Registration** and User Authentication data**. (* *Can also be backed up to PC via MFP Web
interface, using Device Cloning/Storage Backup).
• Backup Document Filing and Job Log data to a USB memory device (SIM 56‐03 and SIM56‐04) or
PC, via the MFP Web interface.
Note: Job Log Data can be only backed up, and not re‐installed.
1. Replace the HDD unit and power on the MFP. After the Boot animation finishes, the MFP should display
MAIN PROGRAM ERROR.
2. After approximately 10 seconds, EMERGENCY PROG INIT PLEASE WAIT indication should be displayed.
3. When VERSION CHECK: ICM UNUSUAL message appears (indicating main program error), press the [Menu]
key to enter Firm Update (Boot Mode)
4. Insert a USB memory device containing the MX2301N/2600N/3100N firmware file (SFU) into the USB slot,
and press the [OK] key.
5. Using the [UP] and [DOWN] keys, navigate and select the required firmware SFU file. Use the [OK] key
when a directory name is selected to browse through to the sub folder(s) or [BACK] key, to return to the
parent folder(s).
parent folder(s).
6. Press [OK]. – It will take approx. 1 minute to read the SFU file.
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Hard Drive Recovery Procedure
7. After reading is completed, the firmware update (writing) will commence.
Note: The abbreviated name/location of the firmware that is being updated will appear in the upper right
corner.
corner.
8. If the firmware upgrade completes successfully, RESULT OK will be displayed.
Result NG: Update Failed.
Not Update: Update process was not performed. The firmware may not have been selected or the optional
device (for the firmware) may not be connected or installed.
Not Update: Update process was not performed. The firmware may not have been selected or the optional
device (for the firmware) may not be connected or installed.
9. To exit this mode, press the [BACK] key and turn off the main power.
10. Power on the MFP and import the data from the original HDD unit:‐
• Import the Address Book, Image Send Registration and User Authentication data from the USB
Device (SIM 56‐02) or PC (Device Cloning/Storage Backup).
• Import all Document Filing Data from the USB memory device (SIM 56‐03) or PC, via the MFP
Web interface.
• Install E‐Manual Firmware (Operation Manual) using SIM 49‐03.
Caution: If the original SRAM data could not be backed up (and re‐installed using SIM 56‐02),
execute SIM 67‐70 [
Device (SIM 56‐02) or PC (Device Cloning/Storage Backup).
• Import all Document Filing Data from the USB memory device (SIM 56‐03) or PC, via the MFP
Web interface.
• Install E‐Manual Firmware (Operation Manual) using SIM 49‐03.
Caution: If the original SRAM data could not be backed up (and re‐installed using SIM 56‐02),
execute SIM 67‐70 [
Caution MFP RAM Clear
].
HDD replacement is complete.
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E‐Manual Update
1. Using a PC, copy the E‐Manual Update directory onto the root of a USB memory device (as shown).
Caution: When copying the E‐Manual firmware/directories onto the USB drive, do
Not change the folder hierarchy or files.
2. Insert the USB memory device into the main USB Port on the machine and execute
Test Simulation 49‐03.
Note: “If no USB device is detected, an error message will be displayed.
Note: “If no USB device is detected, an error message will be displayed.
3. Select the Manual Directory containing the update files. (E.g. shown “Pastel II Manual”).
4. The current and update version should then be displayed:‐
5. Press Execute to commence upgrade. Update File Checking and a progress of the update will be
displayed.
6. Once the update is complete, press OK and exit simulation mode.
<DIR> Pastel II Manual
E-MANUAL, [UPDATE/usbbd 00]
E-MANUAL: CURRENT 0100D0 UPDATED TO 0111P2
Execute
E-MANUAL, [UPDATE/usbbd 00/Pastel II Manual]
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Firmware & Print Driver Revision
Firmware:
Firmware
Version
MX2600N – MX3100N
MX2301N
ICU Main
04.03.P2
02.03.L2
PCU
01.05.P2
01.01.P2
SCU
01.02.P2
01.02.P2
LCC
01.03.02
N/A
Inner Finisher
01.02.02
01.02.02
Saddle Finisher
01.04.02
N/A
Fax Main
01.03.P2
01.03.P2
Data Security Kit (MX‐FR10U)
04.04.PC
N/A
Print Driver:
Driver
Windows 32bit OS
2000, XP, 2003, Vista
Windows 64bit OS
XP, 2003, Vista, 2008
PCL5e
05.00.17.205 [Not WHQL]
N/A
PCL6
05.00.21.209 [Not WHQL]
05.00.24.209
PS
05.00.18.205 [Not WHQL]
05.00.24.209
PPD
0807a
0807a
For the latest Firmware and Print Driver version(s), please refer to Sharp Technical Website
2
www.tradenet.sharp.co.uk/tech
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