DOWNLOAD Sharp AR-M165-207 (serv.man24) Service Manual ↓ Size: 1.3 MB | Pages: 35 in PDF or view online for FREE

This chapter explains what to do if you encounter a problem while printing or scanning. For problems related to the 
machine such as running out of paper or paper misfeeds, see the "Operation manual (for general information and 
copier)".
Troubleshooting information can also be found in the README files for each of the software programs. To view a 
README file, see "1. INSTALLING THE SOFTWARE (THAT ACCOMPANIES THE MACHINE)" in the "Software 
setup guide".

Print jobs are not 
received.
(DATA indicator does 
not blink.)

→ Press the [PRINT] key to select printer mode and then select "ON 

LINE" with the [

] key.

→ In the dialog box that appears after you select [Print] from the [File] 

menu in the application, make sure you have selected the machine 
as the printer. 

→ Wait until copying, scanning, or fax printing is finished.

–

→ Follow these steps to check and see if the printer driver is installed.

Other Hardware], and then [Printers and Faxes].
If you are using Windows 95/98/Me/2000, click the [Start] 
button, point to [Settings], and select [Printers].

If the icon is shown but you still cannot print, the printer driver 
may not have been installed correctly. In this case, delete the 
software and then reinstall it.
In Windows 2000/XP, make sure that the machine's printer icon 
is selected. 

Software setup 

guide

→ Check both ends of the printer cable and make sure you have a solid 

connection. For information on cables, see 

.

→ Printing is not possible if the printer driver port setting is not correct. 

Set the port correctly.

Software setup 

guide

→ If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the key 

operator programs, printing will not be possible. Consult the key 
operator.

Key operator's 

guide

Printing does not 
take place
(DATA indicator is 
blinking.)

→ Load paper in the tray.

Operation manual 

(for general 

information and 

copier)

"FORCED OUTPUT OF PRINT" is disabled.

→ Add paper to the bypass tray, press the [PRINT] key on the machine 

to switch to printer mode, and then select "BYPASS-TRAY". Printing 
will resume.

→ Start printing after quitting all unused application software programs.

–

→ Some types of paper have a front and a back side. If the paper is 

loaded so that printing takes place on the back side, toner will not 
adhere well to the paper and a good image will not be obtained.

–

→ Use paper within the specified range.

Operation manual 

(for general 

information and 

copier)

→ Replace the paper. During periods when the machine is not used for 

a long time, remove the paper from the tray and store it in a dark 
place in a bag to prevent moisture absorption.

Operation manual 

(for general 

information and 

copier)

→ The top and bottom of the paper may be dirty if the margins are set 

outside of the specified print quality area.

→ Set the margins within the specified print quality area.

–

→ Make sure that the paper size setting matches the size of the paper 

loaded in the tray. If the [Fit to Page] setting is selected, make sure 
that the paper size selected in the "Fit To Paper Size" drop-down list 
is the same as the size of the paper loaded in the tray.

→ Click the [Paper] tab in the printer driver setup screen and make sure 

the "Image Orientation" setting is correct. 

→ Make sure the paper is properly loaded.

Operation manual 

(for general 

information and 

copier)

→ Check the paper size and margin settings in the application. Also 

make sure that the print settings are correct for the paper size.

–

If you find that a notice page has been printed at the end of a print job, the print data received from the computer has 
not been printed as specified. Fix the problem as explained below and then try printing again.

The above notice page is printed when a print job 
containing more data than can be held in the memory 
of the dual function board is sent. Deactivate the 
ROPM function by removing the checkmark from 
[ROPM] in the [Configuration] tab of the printer driver 
setup screen. If you need to use the ROPM function, 
set the "Print quality" in the printer driver to [Draft], or 
increase the amount of memory in the machine.

****************************************************

Notice Page

****************************************************

The IMC memory full error had occurred,

a normal output was not able to be executed.

Please refer to the operation manual for

the solution method.

• The Notice Page can be set to not print 

out in 

 of the 

key operator programs.

• The memory of the dual function board is used 

to temporarily hold print data when the ROPM 
function is used. This memory is also used to 
temporarily store the image of the original during 
copying. The proportion of memory allocated to 
the printer function can be changed in the key 
operator programs. See the "Key operator's 
guide". The memory can also be increased by 
adding the optional memory modules. For 
details, contact your SHARP dealer.

• A notice page such as "The incorrect driver 

is chosen, a normal output was not able to 
be executed....." will be printed if you 
attempt to print using the print driver for the 
dual function board. Install the standard print 
driver as explained in "1. INSTALLING THE 
SOFTWARE (THAT ACCOMPANIES THE 
MACHINE)" in the "Software setup guide" 
and select the standard driver when printing.

→ Clean regularly.

Operation manual (for 

general information 

and copier)

→ Use a clean original.

–

→ Make sure that the resolution setting in the scanner driver is 

appropriate for the original.

→ If you attempt to scan a large area at high resolution and there is insufficient 

memory in the machine to hold the scanned data, scanning will take place at 
a lower resolution and the scanner driver will enhance the data to make up 
for the lower resolution. However, the quality of the enhanced image will not 
be as high as if scanning took place at the higher resolution. To scan a 
ledger or A3 original in full color at 600 dpi without using enhancement, the 
dual function board and 256 MB memory option are required. 

→ If you are using a TWAIN-compliant application and are using 

[White], [Red], [Green], or [Blue] for "Light Source" in the TWAIN 
driver, make sure that the "B/W Threshold" setting is appropriate. A 
larger threshold value makes your output darker, while a small 
threshold value makes it lighter. To adjust the threshold 
automatically, click the [Auto Threshold] button on the [Image] tab of 
the "Custom Settings (or Professional)" screen. 

–

→ If you are scanning with a TWAIN-compliant application and the 

resulting image has unsuitable brightness or contrast (for example it 
is too bright), click the [Auto Brightness/Contrast Adjustment] button 
on the [Color] tab of the "Custom Settings (or Professional)" screen. 
You can also click the [Brightness/Contrast] button to adjust the 
brightness and the contrast while viewing the scanned output image 
on the screen. If you are scanning with a WIA-compliant application 
or the "Scanner and Camera Wizard", click [Adjust the quality of the 
scanned picture] or the [Custom settings] button and adjust the 
brightness and contrast. 

–

→ If scanning is performed when [Quick Scan] has been selected in the 

[Preference] tab of the "Custom Settings (or Professional)" of the 
TWAIN driver, image quality may be degraded. This is because the 
scanned data is transferred using JPEG compression. If image 
quality is poor, then perform scanning again without selecting the 
[Quick Scan] option. (By default [Quick Scan] is not selected.)

→ Place the original face up in the SPF or face down on the document 

glass.

Operation manual 

(for general 

information and 

copier)

→ Place the original correctly.

Operation manual 

(for general 

information and 

copier)

–

→ If your application is not TWAIN/WIA compliant, scanning will not be 

possible. Make sure your application is TWAIN/WIA compliant. 

–

→ Make sure that the machine's scanner driver is selected in your 

TWAIN/WIA-compliant application. 

→ Scanning a large area at high resolution results in a large quantity of 

data and a prolonged scanning time. When selecting the scan 
preferences, lower the resolution or specify a suitable scanning area. 

"DISABLE USB SCAN" has been enabled in the key 
operator programs.

→ Consult the key operator.

→ Make sure that your computer meets the system requirements 

described in "System requirements for USB 2.0 (Hi-Speed mode)" in 
the "Key operator's guide", and then set "USB2.0 MODE" to 
"HI-SPEED" in the key operator programs.

Key operator's 

guide