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89

This section describes each operation (or status indication), according to the function item list shown in Sec.9.2.

This function indicates the scanner status, and updates it every few seconds. The status messages and their contents are
as follows.

—

Scanner has no error.

No error

U11, U12,
U14, U16

A paper jam has occurred.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

U11: Paper Feed Jam 

(Paper did not reach the Waiting Sensor.)

U12: Conveyor Jam 1 

(Paper did not reach the Starting Sensor.)

U14: Conveyor Jam 3 

(Paper did not reach the Ending Sensor.)

U16: Exit Jam 1

(Paper did not pass through the Ending Sensor.)

U18

Paper remains in the Scanner.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

Document remains in the scanner, or dust is
attached around a sensor.

U23

A paper double feed has occurred.
Open the scanner’s door, remove the documents,
and close the door.
Place the documents back in the document feed
tray.

Double feed error

U30

Scanner Door is open.
Please close the door. 

ADF Door is open.
Imprinter Door is open.

Fxx

System error occurred!
Please consult with a service representative.

Service level error occurred.

—

*** Caution***
The rollers need to be cleaned.
Please clean the rollers.
Please select “Clear Counter” button after cleaning
the rollers.

Caution for cleaning rollers.

—

***Caution***
The replaceable rollers (consumable) are reaching
the end of their usable life.
To insure reliable operation, please replace these
rollers with Roller Exchange Kit for your specific
scanner.
After replacing the roller, select the “Clear Counter”
button.

Caution for replacing rollers.

—

*** Caution***
The scanner's image sensor cover is dirty and 
requires routine cleaning.

The Scanning Glass (F) / (B) , the reference plate 
(F) / (B)  or the CIS (F) / (B) is dirty. 

90

Classification and Error codes are as follows. Troubleshooting for this error message and codes is shown in Sec.10.2.

*1: U18 Sensor Information:ST2
     When a document is on the sensor, the corresponding bit becomes "1".
     The following sample (ST2=40h) indicates the document is on the Waiting Sensor.

-

00

00

00

00

No error

-

0A

00

00

00

Stop by clicking “STOP”

-

0B

00

00

00

Stop by ADF stop-command

U11

11

00

00

00

Paper feed jam (Paper didn’t reach the Waiting Sensor.) 

U12

12

00

00

00

Conveyor jam 1 (Paper didn’t reach the Starting Sensor.)

U12

12

01

00

00

Conveyor jam 1 (Narrow paper interval.)

U14

14

00

00

00

Conveyor jam 3 (Paper didn’t reach the Ending(Front) Sensor.)

U16

16

00

00

00

Exit jam (Paper did not pass through the Ending(Front) Sensor.)

U18

18

xx

00

00

Document remains in scanner (

ST2: Sensor Information) 

U23

1C

00

03

00

Double feed error ( Ultrasonic )   

U30

20

00

00

00

ADF Door is open.
Imprinter Door is open

F17

87

01

00

00

SD-RAM error for the front default image   Memory check error

87

02

00

00

SD-RAM error for the back default image   Memory check error

F30

94

00

00

00

Fan error

F31

95

00

00

00

Analog IC (for front side) (AFE(F)) error

95

01

00

00

Analog IC (for back side) (AFE(B)) error

F33

97

00

00

00

USB IC error

F34

98

00

00

00

EEPROM error

F35

99

00

00

00

Image processing FPGA configuration error

99

01

00

00

Image processing Front DDR2 configuration error

F36

9A

00

00

00

Front Gate Array error (Access error)

9A

01

00

00

Front Gate Array error (Shading RAM access error)

F38

9C

00

00

00

Back Gate Array error (Access error)

9C

01

00

00

Back Gate Array error (Shading RAM access error)

F40

30

00

00

00

Hopper error

F41

31

00

00

00

Carriage error

F60

50

00

00

00

Front-side gain adjustment error

F61

51

00

00

00

Front-side black level adjustment error

F62

52

00

00

00

Back-side gain adjustment error

F63

53

00

00

00

Back-side black level adjustment error

F71

9F

00

00

00

Scanner ID error

F80

60

00

00

00

Double Feed Semsor error

F90

9E

00

00

01

Feature detection processor  Communication error  (Front error)

9E

00

01

01

Feature detection processor  Communication error   (Back error)

9E

01

00

01

Feature detection processor  Memory error  (Front error)

9E

01

01

01

Feature detection processor  Memory error  (Back error)

91

Error Log information can be output as text file by clicking Error Log on the main menu (Service Utility).
The sample is as follows.

Thursday, October 01, 2016 12:21:34
path = C:\Panasonic\Document Scanner\UserUtility\ScannerErr.log

1. Date
2. Time
3. Model
4. USB ID
5. Error Contents + Error detail
6. Error Code
7. System counter
8. Flatbed counter
9. Counter after roller cleaning

10. Counter after rollers replacement

11. Not assign

12. Error message or Counter clear history

ON or OFF appears in two cases below.

a. Clean Roller Counter or Replace Roller Counter is reset.
b.  Double Feed is detected.

1st ON/OFF : Setting of Roller Cleaning Notification
2nd ON/OFF : Setting of Roller Replacement Notification

*1 :Rename the file from "Scanner.log" to "Scanner.csv" to make the log history more visible.

This function provides various types of scanner information to the user or service-person. Main contents are as follows.

1. Model
2. Firmware Version
3. Board and Gate Array (LSI) versions
4. Interface
5. Imprinter condition
6. Flatbed Option Enable/Disable

Update
Counters

1. Click “Update Counters” to update the counters’ value. 
2. Confirm the value of the “System”.

—

1

2

3

4

5

6

7

8

9

10

11

12

92

Sleep Mode

1. Click “Sleep Mode” on the main menu.
2. Set “Waiting Time” (Unit: minutes) to specify the amount of
    time until the scanner enters the sleep mode.

Then, Set “Waiting Time” to specify the amount of time until 
the scanner is turned off. (Or set “Disable”)

3. Click “OK” to renew the setting.

Sleep

15 minutes

Power Off:

24 hour.

1. Setting range of sleep time

1 minutes to 4 hours

2. Setting range of power off

1 minutes to 72 hours

Clean Imprinter

1. Click “Clean Imprinter” on the main menu to clean the 

imprinter’s print head.

—

This item is available only if
the optional Imprinter is
installed to the scanner.

Buzzer Setting

1. Click “Buzzer Setting” on the main menu.
2. Set “Buzzer Setting (ON or OFF)”  on the "Buzzer Setting" 

dialog box.

3. Click “OK” renew the setting.

—

User Shading

1. Click “User Shading” on the main menu.
2. Click “Start Shading” or “Restore Default” on the “User 

Shading” dialog box.

3. Clean the conveyor, rollers, and ADF Glasses according to 

the message on the display.
And click “OK”.

4. Switch Reference Plates to white according to the message 

on the display.
And click “OK”.

5. Set the included Shading Paper or Shading Paper

(Part No.: See 14.7.) on the Hopper Tray in landscape 
orientation.

6. And click “OK” to scan the Shading Paper.
7. Switch the Reference Plates to black according to the 

message on the display. And click “OK”

8. Click “OK” to finish the shading correction.
9. Click “Close” to return to the main menu.

—

1. Before executing the 

shading function, be sure 
to clean the ADF Glasses, 
rollers, and conveyors 
related to conveying 
documents.

2. Until this process is 

completed, don't stop the 
process by opening any 
doors or turning off the 
scanner.