Sony KDL-60EX640 / KDL-60EX645 Service Manual ▷ View online
KDL-60EX640/60EX645 21
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
WIRE DRESSING
WIRELESS
LAN CARD
KDL-60EX645 ONLY
OVERALL WIRE DRESSING
KDL-60EX640/60EX645 22
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board or LCD Panel is
replaced.
There are 2 reasons for updating the software on the TVs:
There are 2 reasons for updating the software on the TVs:
●
Software updates for customers
These updates are for enhancements or improvements that
have been made to the software after the TV was released.
These updates are accessed by the customer from the Sony
Support Site at
http://esupport.sony.com
.
●
Software update for servicers
These updates are specifically for servicers to use during a
service call and are only available on the Sony Authorized
Servicer Portal at
http://www.sony.com/asp.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
Software updates can be performed by:
●
Customer Manual Downloads
Software updates can be accessed by the customer from the
Sony Support Site at
http://esupport.sony.com
where they can
be downloaded and placed on a USB thumb drive to be loaded
onto the TV. The instructions for downloading the software
file vary from chassis to chassis and sometimes from model
to model. The customer is provided with the instructions to
properly format the USB thumb drive, unzip the file and the
procedures for loading the software into the television.
●
Network Downloads
Internet software updates are becoming more prevalent as
more and more models incorporate home network capabilities.
This method is the most practical since the television will check
for the latest version of software. The models with this type
of chassis provide the customer with a choice of turning the
automatic software update feature on or off. If set to on, the
television will lookup software information while the unit is in
standby. If a newer version is available, it will be downloaded
and installed without any input from the customer.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs
to be installed using a USB thumb drive containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD Panel is
stored on the TCON circuits. This information is automatically loaded onto the
Main Board when the TV is powered up. With the correct software version the
Main Board and/or the TCON can be replaced more efficiently. The software
update and procedures for the software installation are located on the Sony
Authorized Servicer Portal at
http://www.sony.com/asp.
KDL-60EX640/60EX645 23
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Website Support:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Canada Phone Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-60EX645
v0.006
5000001
Device ID:
b0:00:00:b3:72:fc
Netflix ESN:
SONYKDLEX63775-2C776-C841C580B16
Please contact Sony directly if you have questions on the use of your television
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Always check the Sony Authorized Servicer Portal at
www.sony.com/asp
site for any known and/or listed issues that are software related. Most
symptoms that are correctable by software updates involve communications
issues with other devices or minor glitches in the operation of a specific
function. Below is a list of some of the symptoms that may be corrected with
a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity (internet models only)
●
Certain features not working correctly
(photo or video file viewing)
KDL-60EX640/60EX645 24
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
As mentioned on
page 22
, the models in this manual utilize a “generic”
type Main Board, therefore certain service adjustments settings must
be changed or confirmed when either the Main Board or LCD Panel are
replaced.
UPDATING THE SOFTWARE
After replacing the Main Board or LCD Panel you MUST UPDATE the
SOFTWARE to the latest version. Instructions for updating the software are
included with the software package on the
Sony Authorized Service Portal
website.
ACCESSING SERVICE ADJUSTMENT MODE
1. TV must be in Standby mode.
2. Press the following buttons on the
2. Press the following buttons on the
Remote Commander
within a second of each other:
DISPLAY
Channel 5
Volume +
POWER
DISPLAY
RM-YD075
5
VOLUME+
POWER
SELECT BUTTON
NAVIGATION
BUTTONS
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