Sony KDL-40HX750 / KDL-46HX750 / KDL-46HX751 / KDL-55HX750 / KDL-55HX751 Service Manual ▷ View online
KDL-40HX750/46HX750/46HX751/55HX750/55HX751 24
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
ACCESSORIES AND PACKAGING
PART NO.
DESCRIPTION
1-458-391-11
3D GLASSES
(KDL-46HX751/ 55HX751 ONLY)
4-408-779-01
BAG, SCREW A (M)
Contains the following screws:
4-421-427-01
SCREW, +PSW M5X16 LOCK
(SCREWS TO ATTACH HEAD BRACKET AND STAND BASE TO NECK)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall
Mount Brackets.
3-299-071-05
FLYER, SAFETY
4-416-693-31
MANUAL, INSTRUCTION (SPANISH VERSION)
(KDL-40HX750 ONLY)
4-411-895-11
MANUAL, INSTRUCTION (ENGLISH VERSION)
(ALL MODELS EXCEPT KDL-40HX750)
4-411-895-21
MANUAL, INSTRUCTION (FRENCH VERSION)
(ALL MODELS EXCEPT KDL-40HX750)
4-411-895-31
MANUAL, INSTRUCTION (SPANISH VERSION)
(ALL MODELS EXCEPT KDL-40HX750)
4-270-765-71
MANUAL (3D GLASSES)
(KDL-46HX751/55HX751 ONLY)
4-415-215-12
SUPPLEMENT (STAND INSTALLATION)
MISCELLANEOUS
PART NO.
DESCRIPTION
4-262-708-03
CLAMPER, CABLE
(KDL-40HX750 ONLY)
4-408-119-01
CUSHION (PWB G)
7-685-647-79
SCREW +BVTP 3X10 TYPE2 IT-3
7-685-133-11
SCREW +P 2.6X6 TYPE2
PART NO.
DESCRIPTION
4-424-815-11
LABEL, MX ENERGY (3A)
(KDL-40HX750 FOR LA/MX MODELS ONLY)
4-424-815-21
LABEL, MX ENERGY (3A)
(KDL-46HX750/46HX751 FOR LA/MX MODELS ONLY)
4-424-815-31
LABEL, MX ENERGY (3A)
(KDL-55HX750/55HX751 FOR LA/MX MODELS ONLY)
4-425-017-01
NOSE PAD (L)
(KDL-46HX750 ONLY)
4-425-016-01
NOSE PAD (M)
(KDL-46HX750 ONLY)
1-458-531-11
POLARIZER ADAPTER
(KDL-46HX750 ONLY)
4-300-810-01
SHEET, THERMAL (ATREYU)
4-298-004-01
SPACER (B)
7-600-031-96
TAPE (3M 1350FW-1) 15MMX66M WHT
OPTIONAL ACCESSORIES
THE 3D GLASSES LISTED BELOW ARE AVAILABLE THROUGH THE SONY
STORE WEBSITE. USE THE DESCRIPTION TO LOCATE THE PART AND
PRICING INFORMATION
PART NO.
DESCRIPTION
1-458-391-11
3D GLASSES
4-414-470-01
SUPPORT BELT KIT
REMOTE COMMANDER
PART NO.
DESCRIPTION
1-489-998-11
REMOTE COMMANDER (RM-YD073)
(FOR US/CND MODELS ONLY)
1-489-999-11
REMOTE COMMANDER (RM-YD076)
(FOR LA/MX MODELS ONLY)
KDL-40HX750/46HX750/46HX751/55HX750/55HX751 25
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
WIRE DRESSING
OVERALL WIRE DRESSING FOR KDL-40HX750 ONLY
OVERALL WIRE DRESSING FOR KDL-46HX750/46HX751 ONLY
OVERALL WIRE DRESSING FOR KDL-55HX750/55HX751 ONLY
KDL-40HX750/46HX750/46HX751/55HX750/55HX751 26
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board, LCD Panel, or
TCON Board is replaced.
There are 2 reasons for updating the software on the TVs:
There are 2 reasons for updating the software on the TVs:
●
Software updates for customers
These updates are for enhancements or improvements that have
been made to the software after the TV was released. These
updates are accessed by the customer from the Sony Support Site
at
http://esupport.sony.com
.
●
Software update for servicers
These updates are specifically for servicers to use during a service
call and are only available on the Sony Authorized Servicer Portal
at
http://www.sony.com/asp.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
●
Customer Manual Downloads
Software updates can be accessed by the customer from the
Sony Support Site at
http://esupport.sony.com
where they can be
downloaded and placed on a USB thumb drive to be loaded onto
the TV. The instructions for downloading the software file vary
from chassis to chassis and sometimes from model to model. The
customer is provided with the instructions to properly format the
USB thumb drive, unzip the file, and the procedures for loading the
software into the television.
●
Network Downloads
Internet software updates are becoming more prevalent as more
and more models incorporate home network capabilities. This
method is the most practical since the television will check for the
latest version of software. The models with this type of chassis
provide the customer with a choice of turning the automatic
software update feature on or off. If set to on, the television will
lookup software information while the unit is in standby. If a newer
version is available, it will be downloaded and installed without any
input from the customer.
●
Built-in Tuner
OTA or cable sources having the proper station that is transmitting
software update data packets. Although the ability to transmit
software update is possible in this way, it is the least common
and is reserved for particular situations where a critical update
is “forced”, thereby updating the TV without any input from the
customer.
KDL-40HX750/46HX750/46HX751/55HX750/55HX751 27
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs
to be installed using a USB thumb drive containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD
panel is stored on the TCON circuits. This information is automatically
loaded onto the Main Board when the TV is powered up. With the correct
software version the Main Board and/or the TCON can be replaced
more efficiently. The software update and procedures for the software
installation are located on the Sony Authorized Servicer Portal at
http://www.sony.com/asp.
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television
Website Support:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Device ID:
Software Version:
Device ID:
Canada Phone Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-46HX750
B0:00:00:B1:92:D8
PKG1.109AAA
50000092
Service Code:
Unable to retrieve service code
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
COMPLETING SERVICE REQUIREMENTS WHEN
REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
;
Update the Software
;
Select the Destination
;
Select the Model Name
;
Add the Serial Number
;
Confirm the Model ID and the Product ID
;
Clear the Self Diagnosis Self Check Information
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