DOWNLOAD Sony KDL-32EX720 / KDL-32EX721 / KDL-40EX720 / KDL-40EX721 / KDL-40EX723 / KDL-40EX724 Service Manual ↓ Size: 12.94 MB | Pages: 96 in PDF or view online for FREE

KDL-32/40EX720,721,723,724(AEP/UK)

9

Leakage Test
The AC leakage from any exposed metal part to earth ground and from all exposed metal parts to any exposed 
metal part having a return to chassis, must not exceed 0.5 mA (500 microamperes).
Leakage current can be measured by any one of three methods.

1. A commercial leakage tester, such as the Simpson 229 or RCA WT-540A. Follow the manufacturers’

instructions to use these instructions.

2. A battery-operated AC milliampmeter. The Data Precision 245 digital multimeter is suitable for this job.

3. Measuring the voltage drop across a resistor by means of a VOM or battery-operated AC voltmeter. The 

“limit” indication is 0.75 V, so analog meters must have an accurate low voltage scale.
The Simpson’s 250 and Sanwa SH-63TRD are examples of passive VOMs that are suitable. Nearly all
battery-operated digital multimeters that have a 2 VAC range are suitable (see Figure A).

How to Find a Good Earth Ground
A cold-water pipe is a guaranteed earth ground; the cover-plate retaining screw on most AC outlet boxes is also 
at earth ground.
If the retaining screw is to be used as your earth ground, verify that it is at ground by measuring the resistance 
between it and a cold-water pipe with an ohmmeter. The reading should be zero ohms.
If a cold-water pipe is not accessible, connect a 60- to 100-watt trouble- light (not a neon lamp) between the hot 
side of the receptacle and the retaining screw. Try both slots, if necessary, to locate the hot side on the line; the 
lamp should light at normal brilliance if the screw is at ground potential (see Figure B).

KDL-32/40EX720,721,723,724(AEP/UK)

10

When an error occurs, the STANDBY LED will flash a set number of times to 
indicate the possible cause of the problem.

If there is more than one error, the LED will identify the first of the problem areas.

Result for all of the following diagnostic items are displayed on screen.

If the screen displays a “0”, no error has occurred .

The units in this manual contain a self-diagnostic function. If an error occurs, the STANDBY LED will automatically begin to flash.
The number of times the LED flashes translates to a probable source of the problem.
A definition of the STANDBY LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
If an error symptom cannot be reproduced, the remote commander can be used to review the failure occurrence data stored in memory to reveal past problems and how often these 
problems occur.

0.5

0.5

3

SELF-DIAGNOSTIC SCREEN DISPLAY
For errors with symptoms such as “power sometimes shuts off” or “screen sometimes goes out” that cannot be confirmed, it is possible to bring up past occurrences of failure for 
confirmation on the screen:

[To Bring Up Screen Test]
In standby mode, press buttons on the remote commander sequentially in rapid succession as shown below:

5

*

 : Note that this differs from entering the service mode (volume +)

*

DISPLAY

TV POWER

Channel

Volume

2

MAIN_POWE

Main Power Over Voltage Protection

DC_ALERT

DC_ALERT

AUD_PROT

Audio Abnormal Detection

4

BALANCER

Panel Balancer Error

TCON_ERR

Not used

HFR_ERR

HFR Error

P_ID_ERR

Panel ID NVM Error

6

BACKLITE

Back Light Error (Panel Inverter)

7

TMP_ERR

Thermal Error

8

-

Software Error

9

-

Not used

10

EMIT_ERR

Emitter Error

11

-

Reserved for BTV

12

-

Not used

3

5

Note: codes 101~104 can be seen on OSD (See Page 11) which are not error 

codes for service.

KDL-32/40EX720,721,723,724(AEP/UK)

11

SELF CHECK        <1> NEXT PAGE‐>
000 RGB_SEN    ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
000 RESERVED   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
000 RESERVED   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
002 MAIN_POWE  ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
003 DC_ALERT   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
003 AUD_PROT   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
004 VLED       ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
004 BALANCER   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
005 HFR_ERR    ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
005 TCON_ERR   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
005 P‐ID‐ERR   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
006 BACKLITE   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
007 TEMP_ERR   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
007 FAN_ERR    ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
010 EMITTER    ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
011 IA         ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
101 VPC_WDT    ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
102 MEPS_WDT   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
103 HOST_WDT   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00
104 STBY_WDT   ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐ 00

12345‐67891‐23456

Error count (00-99)

STBY LED flash time

Total operation time by hour (MAX:65535)

Boot count (MAX:65535)

Panel operation time by hour (MAX:65535)

Since the diagnostic results displayed on the screen are not automatically cleared, always check the self-diagnostic screen.
After you have completed the repairs, clear the result display to “0”.

Clearing the Self Check Diagnostic List

1. Error history and Error count :

Press the Channel 8 => Channel 0 .

2. Panel operation time :

Press the Channel 7 => Channel 0 .

Exiting the Self-diagnostic screen
To exit the Self Diagnostic screen, turn off the power to the TV by pressing the POWER button on the remote or the POWER button on the TV.

Software developer codes 
(not error code for service)

KDL-32/40EX720,721,723,724(AEP/UK)

12

• There is a clutch in the yellow frame[           ]. Therefore please be careful during the disassembly or assembly of parts.

Note: When removing the rear cover, to prevent damaging the rear cover and power supply cord, please refer to “APPENDIX-1”.

Note: The Bezel and LCD panel have installation points with double sided tape.

For the procedure of those disassembly and assembly methods, please refer to “APPENDIX-2”.