Sony KDL-32BX359 Service Manual ▷ View online
KDL-32BX359 21
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board, LCD Panel or
TCON Board is replaced.
There are 2 reasons for updating the software on the TVs:
There are 2 reasons for updating the software on the TVs:
●
Software updates for customers
These updates are for enhancements or improvements that have
been made to the software after the TV was released.
●
Software update for servicers
These updates are specifically for servicers to use during a
service call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
●
Customer Manual Downloads
Software updates can be performed by the customer by placing
it on a USB device to be loaded onto the TV. The instructions for
downloading the software file vary from chassis to chassis and
sometimes from model to model. The customer is provided with
the instructions to properly format the USB device, unzip the file
and the procedures for loading the software into the television.
●
Network Downloads
Internet software updates are becoming more prevalent as more
and more models incorporate home network capabilities. This
method is the most practical since the television will check for the
latest version of software. The models with this type of chassis
provide the customer with a choice of turning the automatic
software update feature on or off. If set to on, the television
will lookup software information while the unit is in standby. If a
newer version is available, it will be downloaded and installed
without any input from the customer.
●
Built-in Tuner
OTA or cable sources having the proper station that is
transmitting software update data packets. Although the ability
to transmit software update is possible in this way, it is the least
common and is reserved for particular situations where a critical
update is “forced”, thereby updating the TV without any input
from the customer.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs to
be installed using a USB device containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD Panel
is stored on the TCON circuits. This information is automatically loaded
onto the Main Board when the TV is powered up. With the correct software
version the Main Board and/or the TCON can be replaced more efficiently.
KDL-32BX359 22
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Póngase en contacto directamente con Sony si tiene algún problema con el TV:
Sitio Web de soporte técnico Latinoamérica:
Teléfono de contacto Ecuador:
Número de serie:
Versión del software:
Versión del software:
http://esupport.sony.com/ES/LA/
Por favor, tenga la siguiente información a la mano:
KDL-32BX359
SONY_2012_TOSCA_1.04
8000001
Nombre del modelo:
01-800-00 SONY (7669)
Sitio Web de soporte técnico Ecuador:
www.sony.com.ec
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Always check for any known and/or listed issues that are software
related. Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity (internet models only)
●
Certain features not working correctly
(photo or video file viewing)
KDL-32BX359 23
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
As mentioned on
page 21
, the models in this manual utilize a “generic”
type Main Board, therefore certain service adjustments settings must
be changed or confirmed when either the Main Board or LCD Panel are
replaced.
UPDATING THE SOFTWARE
After replacing the Main Board or LCD Panel you MUST UPDATE the
SOFTWARE to the latest version.
ACCESSING SERVICE ADJUSTMENT MODE
1. TV must be in Standby mode.
2. Press the following buttons on the
2. Press the following buttons on the
Remote Commander
within a second of each other:
DISPLAY
Channel 5
Volume +
POWER
SELECT BUTTON
VOLUME+
MUTING
RM-YD081
NAVIGATION
BUTTONS
POWER
KDL-32BX359 24
SECTION 5 - UPDATES AND ADJUSTMENTS
3. The
Service Mode initial screen, will be displayed.
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
50
]>
Panel Selection
<[
T315XW04_V3
]>
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Menu] Exit
Service Mode
4. Do one of the following:
a. Proceed to
Completing Service Requirements when
Replacing the Main Board.
b. Proceed to
Completing Service Requirements when
Replacing the LCD Panel.
COMPLETING SERVICE REQUIREMENTS WHEN
REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
;
View the Status Information
;
Select the Panel ID Code
;
Add the Serial Number
;
Add the Model Name
VIEWING THE STATUS INFORMATION
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
Whenever the Main Board is replaced, the software must be updated so that
Whenever the Main Board is replaced, the software must be updated so that
the new board syncs with the LCD Panel. If a message displays indicating
the latest software is already installed, proceed to Resetting the LCD Panel
to Update the Software.
5. Verify the latest software is installed before proceeding to the
service adjustments.
6. Press until
Status Information is selected.
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
50
]>
Panel Selection
<[
T315XW04_V3
]>
SERIAL NUMBER EDIT
<[
]>
MODEL NAME EDIT
<[
]>
[</>]Set [Menu] Exit
Service Mode
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