Sony KDL-32BX355 / KDL-40BX455 / KDL-46BX455 Service Manual ▷ View online
KDL-32BX355/40BX455/46BX455 29
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
ACCESSORIES AND PACKAGING
PART NO.
DESCRIPTION
X-2584-211-1
BAG ASSEMBLY, SCREW
(BAG INCLUDES SCREW, +PSW M5X16 LOCK TO ATTACH HEAD BRACKET
AND STAND BASE TO NECK)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall
Mount Brackets.
1-756-988-21
BATTERY, MANGANESE (R6)
4-415-639-42
GUIDE, QUICK SET UP
4-415-637-42
MANUAL, INSTRUCTION
4-416-690-42
SUPPLEMENT (STAND INSTALLATION)
OPTIONAL ACCESORIES
PART NO.
DESCRIPTION
4-414-470-01
SUPPORT BELT KIT
REMOTE COMMANDER
PART NO.
DESCRIPTION
1-489-991-11
REMOTE COMMANDER (RM-YD081)
KDL-32BX355/40BX455/46BX455 30
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
WIRE DRESSING
WIRE DRESSING FOR KDL-32BX355 ONLY
WIRE DRESSING FOR KDL-40BX455 ONLY
WIRE DRESSING FOR KDL-46BX455 ONLY
WIRE DRESSING FOR THE FOLLOWING SERIAL # RANGES:
KDL-32BX355: 8970001 - 9000000
WIRE DRESSING FOR THE FOLLOWING SERIAL # RANGES:
KDL-32BX355: 8500001 - 8970000
KDL-32BX355/40BX455/46BX455 31
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board or LCD Panel is
replaced.
There are 2 reasons for updating the software on the TVs:
There are 2 reasons for updating the software on the TVs:
●
Software updates for customers
These updates are for enhancements or improvements that
have been made to the software after the TV was released.
●
Software update for servicers
These updates are specifically for servicers to use during a
service call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
●
Customer Manual Downloads
Software updates can be downloaded and placed on a USB
thumb drive to be loaded onto the TV. The instructions for
downloading the software file vary from chassis to chassis and
sometimes from model to model. The customer is provided with
the instructions to properly format the USB thumb drive, unzip
the file and the procedures for loading the software into the
television.
●
Network Downloads
Internet software updates are becoming more prevalent as
more and more models incorporate home network capabilities.
This method is the most practical since the television will check
for the latest version of software. The models with this type
of chassis provide the customer with a choice of turning the
automatic software update feature on or off. If set to on, the
television will lookup software information while the unit is in
standby. If a newer version is available, it will be downloaded
and installed without any input from the customer.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs
to be installed using a USB thumb drive containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD Panel
is stored on the TCON circuits. This information is automatically loaded onto
the Main Board when the TV is powered up. With the correct software version
the Main Board and/or the TCON can be replaced more efficiently.
KDL-32BX355/40BX455/46BX455 32
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Póngase en contacto directamente con Sony si tiene algún problema con el TV:
Sitio Web de soporte técnico Latinoamérica:
Teléfono de contacto Brasil:
Número de serie:
Versión del software:
www.sony-latin.com/servicioysoporte
Por favor, tenga la siguiente información a la mano:
KDL-32BX355
SONY_Tarte_SA_1.06
8500001
Nombre del modelo:
Sitio Web de soporte técnico Brasil:
www.sony.com.br/suporte-e-servicos
Región capital y metropolitana:
Otras regiones:
Otras regiones:
4003 SONY (7669.)
0800 880 SONY (7669).
0800 880 SONY (7669).
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity (internet models only)
●
Certain features not working correctly
(photo or video file viewing)
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