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4-3

DPP-EX7 V1

1 Error & ribbon code

Name

PES4

PES3

PES2

PES1

PES0

RM2

RM1

RM0

Contents

Print error status

Ribbon code

Print error status

0

0

0

0

0

0

No error

0

0

1

0

0

4

No ribbon

0

0

1

0

1

5

Ribbon completed

0

0

1

1

1

7

Ribbon code error

0

1

0

0

0

8

No paper

0

1

0

0

1

9

Paper completed

0

1

0

1

0

10

Paper length error (Long)

0

1

0

1

1

11

Paper length error (Short)

0

1

1

0

0

12

Remaining paper

1

0

0

0

0

16

PE error (Jamming)

1

0

0

0

1

17

JD error (Jamming)

1

0

0

1

0

18

Head error

1

0

0

1

1

19

Mode motor error (Mode change error)

1

0

1

0

0

20

Stepping motor error

1

0

1

0

1

21

Transition error

1

0

1

1

0

22

Ribbon error

1

1

1

1

1

31

Others

Ribbon code

0

0

0

0

Reserved

0

0

1

1

Reserved

0

1

0

2

Reserved

0

1

1

3

Reserved

1

0

0

4

Small size

1

0

1

5

Post card size

1

1

0

6

L size

1

1

1

7

Reserved

2 Total number of printed sheets
3 Total number of printing performed sheets
The status is displayed by hexadecimal digit. In DPP-EX7, the status obtained when the error occurs can
be displayed to ten items. The ten errors show for the last occurred errors include a latest one. More than

ten error statuses do not display whatever errors may occur up to ten items for the last.

4-4

DPP-EX7 V1

When tap “PAGEDOWN” on the screen, screen 1 

→

screen 2 

→ 

screen 3 is displayed in order.

Example) Screen 1

Error & ribbon code (1): 05

(No error occurs, post card)

Total number of

printed sheets (2 part):

016C (364 sheets)

Total number of printing

performed sheets (3 part): 0170 (368 sheets)

Error & ribbon code (4): 04

(No error occurs, small size)

Total number of

printed sheets (5 part):

016C (364 sheets)

Total number of printing

performed sheets (6 part): 0170 (368 sheets)

The data of error is displayed from Err1 to Err2. (FF means
when no error occurs.) That is, errors had been occurred at

three times in result because error data was displayed until
Err3.

Error & ribbon code (7): B5

(Ribbon error, post card)

Total number of
printed sheets (8 part):

001A (26 sheets)

Total number of printing
performed sheets (9 part): 001B (27 sheets)

Error & ribbon code (0): B4

(Ribbon error, small size)

Total number of
printed sheets (!- part):

006F (111 sheets)

Total number of printing
performed sheets (!= part): 0070 (112 sheets)

Error & ribbon code (![): A6

(Stepping motor error, L size)

Total number of
printed sheets (!] part):

00FF (255 sheets)

Total number of printing
performed sheets (!\ part): 0103 (259 sheets)

Best errors of all printed sheets contain to Err3 between

Err1 to Err3. That is, Err3 means a latest error.

Screen 1

Screen 2

Screen 3

Current STATUS

40,

60,

00,

00 :

05,

01,

00,

00

01,

70,

01,

6C :

00,

00,

07,

11

Last STATUS

40,

01,

00,

C0 :

04,

01,

00,

00

01,

70,

01,

6C :

00,

00,

07,

00

Err 1

40,

08,

02,

08 :

B5,

01,

01,

00

00,

1B,

00,

1A :

00,

00,

17,

02

Err 2

40,

70,

03,

00 :

B4,

01,

01,

00

00,

70,

00,

6F :

00,

00,

17,

00

PRINT STATUS

PAGEUP

PAGEDOWN

READRAW

EXIT

1

4

3

2

6

5

7

9

8

0

!=

!-

Err 3

40,

00,

00,

04 :

A6,

01,

01,

00

01,

03,

00,

FF :

00,

00,

17,

00

Err 4

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

Err 5

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

Err 6

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

PRINT STATUS

PAGEUP

PAGEDOWN

READRAW

EXIT

![

!\

!]

Err 7

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

Err 8

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

Err 9

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

FF,

FF,

FF,

FF :

FF,

FF,

FF,

FF

PRINT STATUS

PAGEUP

PAGEDOWN

READRAW

EXIT

4-5

DPP-EX7 V1

The troubles caused by a mechanical deck can be mainly classified into the following.

1.

Any paper cannot be fed normally. (Paper feed/eject trouble)

2.

Any ink ribbon cannot be fed normally. (Ribbon trouble)

3.

Printing cannot be performed normally. (Print trouble)

The cause and remedy of each trouble are described below.

Trouble:

. No paper is ejected from the paper feed tray.
. Paper is ejected from the paper feed tray, but it stops halfway.

Cause:

Perform the mode transition operation in MECHANIC TEST and confirm whether the UP

plate operation is normal. (Tap MODE RESET)
Normal:

The paper feed block (K (paper feed) frame assembly) is abnormal.

Abnormal: The chassis assembly is abnormal.

Remedy:

. Clean (wipe with dry cloth) if the paper feed roller and separation roller are dirty due to an

abnormal paper feed block.

. Replace the K (paper feed) frame assembly if the paper feed roller and separation roller are

not dirty.

. Replace the chassis assembly if it is abnormal (the mode gear is damaged).

Trouble:

. Paper is fed normally, but it is ejected as blank paper.
. Multiple sheets of paper are fed continuously. (Multiple paper feed)

Cause:

Incorrect paper detection

Remedy:

. Confirm the fixing state of the PE-45 and JD-45 boards.  Replace the PE-45 and JD-45

boards if the state is normal.

Trouble:

Paper is folded inside a printer and cannot be taken out. (Paper jamming)

Cause:

. Abnormal ribbon cassette
. Abnormal paper feed block (e.g., Separation plate deformation and damage)

Remedy:

. Remove the mechanical deck block from the lower cabinet and eliminate the paper.
. Replace the K (paper feed) frame assembly if the paper feed block is abnormal.
n
The ribbon cassette is judged to be abnormal when no abnormality is detected in a paper feed

block.  Confirm the ribbon cassette.

4-6

DPP-EX7 V1

Trouble:

The ribbon is wound round the capstan roller and cannot be taken out. (Ribbon jamming)

Cause:

. Abnormal ribbon cassette
. Abnormal installation position of ribbon guide
. Abnormal chassis assembly (Deterioration in take-up reel clutch torque or ribbon path

abnormality due to chassis deformation)

Remedy:

. Remove the mechanical deck block from the lower cabinet, turn the gear engaged with the

stepping motor gear, and eliminate the ribbon.

. Confirm that the ribbon guide is fixed in parallel with the heat sink and in the non-floating

state.

(If the ribbon guide is not fixed in the conditions above)
Loosen the fixing screw and fix the ribbon guide again.

. Replace the chassis assembly if it is abnormal.

Trouble:

. Paper is not fed from the paper feed tray.
. Abnormality is detected at equal pitch intervals in the paper feed direction of the printed

side.

n
An abnormal point can be confirmed according to the interval of a pitch.
. Pitch interval of 18.8 mm: Pinch roller abnormality
. Pitch interval of 20.4 mm: Capstan roller abnormality
. Pitch interval of 37.7 mm: Platen roller abnormality

Cause:

. Adhesion of dust or grease
. Adhesion defect (in case of a pinch roller and platen roller)
. Welding defect (in case of a capstan roller)

Remedy:

. Remove the mechanical deck block from the lower cabinet and clean each roller. (For the

dust adhering to the capstan roller, eliminate it using a gum tape.)

Trouble:

A stripe is detected in the paper feed direction of the printed side.

Cause:

. Adhension of foreign objects to the thermal head surface
. Broken thermal head
. Flaw and scar on ribbon guide
. Flaw and burr on the printed side of paper path of K (paper feed) frame assembly

Remedy:

As for the streak caused by the adhesion of foreign objects to the thermal head surface can be
improved by cleaning the surface.  Clean the surface using a cloth dampened with ethyl

alcohol back and forth several times.  When the trouble persists even after cleaning, replace
other faulty parts that may cause the trouble.