Sony DSC-P9 (serv.man3) Service Manual ▷ View online
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Troubleshooting
If you have trouble with your camera, try
the following solutions.
the following solutions.
1
Check the items on pages 77 to 84.
If the
screen shows “C:
ss
:
ss
”, the
self-diagnostics function is
working. Please see page 86.
working. Please see page 86.
2
Press RESET (page 9) located inside the
battery/“Memory Stick” cover, then turn
on the power again. (This will erase the
date/time settings, etc.)
battery/“Memory Stick” cover, then turn
on the power again. (This will erase the
date/time settings, etc.)
3
Consult your Sony dealer or local
authorized Sony service facility.
authorized Sony service facility.
Battery and power
RESET
Symptom
Cause
Solution
The battery pack is not
charged.
charged.
• The camera is turned on.
p Turn the power off (page 14).
The battery pack cannot
be installed.
be installed.
• The battery pack is not properly installed.
p Install the battery pack while pushing the battery eject lever
down using the front edge of the battery pack (page 10).
/CHG lamp flashes.
• The battery pack is not properly installed.
• The battery pack malfunctions.
• The battery pack malfunctions.
p Properly install the battery pack (page 10).
p Consult your Sony dealer or local authorized Sony service
facility.
While charging the battery
pack, the /CHG lamp
does not light.
pack, the /CHG lamp
does not light.
• The AC power adaptor is not connected.
• The battery pack is not properly installed.
• The charging is complete.
• The battery pack is not properly installed.
• The charging is complete.
p Properly connect the AC power adaptor (page 10).
p Properly install the battery pack (page 10).
—
The battery remaining
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The battery pack is dead (page 96).
• The battery pack is discharged.
• A mismatch has occurred in the remaining
• The battery pack is discharged.
• A mismatch has occurred in the remaining
battery time information.
—
p Replace the battery pack with a new one.
p Replace it with a charged battery pack (page 10).
p Fully charge the battery pack (page 10).
Troubleshooting
78
Battery and power (continued)
Shooting still images / movies
Symptom
Cause
Solution
The battery pack runs
down too quickly.
down too quickly.
• You are recording/playing back images in an
extremely cold location.
• The battery pack is not charged enough.
• The battery pack is dead (page 96).
• The battery pack is dead (page 96).
—
p Fully charge the battery pack (page 10).
p Replace the battery pack with a new one.
The power cannot be
turned on.
turned on.
• The battery pack is not installed properly.
• The AC power adaptor is disconnected.
• The AC power adaptor is disconnected.
p Install the battery pack properly (page 10).
p Connect it securely to your camera (page 13).
The power turns off
suddenly.
suddenly.
• If you do not operate the camera for about 90
seconds while the power is on, the camera turns
off automatically to prevent wearing down the
battery (when [POWER SAVE] is [OFF], after 3
minutes.) (page 14).
off automatically to prevent wearing down the
battery (when [POWER SAVE] is [OFF], after 3
minutes.) (page 14).
• The battery pack is discharged.
p Turn on the power again (page 14).
p Replace it with a charged battery pack (page 10).
Symptom
Cause
Solution
The LCD screen does not
turned on when the power
is turned on.
turned on when the power
is turned on.
• The power was turned off with the LCD screen
set to OFF the last time you used the camera.
p Turn the LCD screen ON (page 26).
The subject is not visible
on the LCD screen.
on the LCD screen.
• The mode dial is not set to
, SCN, or
.
p Set it to
, SCN, or,
(pages 20, 28, 69).
The image is out of focus.
• The subject is too close.
• Scene selection is set to the Landscape mode.
• Focus preset is selected.
• Focus preset is selected.
p Set the macro recording mode when you shoot a subject that is
within 50 cm (19
11
/
16
inches) (W)/60 cm (23
5
/
8
inches) (T)
from the lens. Make sure to place the lens farther away from the
subject than the shortest shooting distance when shooting
(page 22).
subject than the shortest shooting distance when shooting
(page 22).
p Cancel the setting (page 28).
p Set to the auto focus mode (page 53).
Unable to zoom.
• You cannot zoom while shooting a movie
(MPEG movie).
—
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Digital zoom does not
function.
function.
• You cannot zoom while shooting a movie
(MPEG movie).
• [DIGITAL ZOOM] is set to [OFF] in the SET
UP setting.
• The LCD screen is OFF.
—
p Set it to [ON] (pages 50, 92).
p Turn it ON (page 26).
The image is too dark.
• You are shooting a subject with a light source
behind the subject.
• The brightness of the LCD screen is too low.
• [POWER SAVE] is set to [ON].
• [POWER SAVE] is set to [ON].
p Adjust the exposure (page 53).
p Adjust the brightness of the LCD screen (pages 50, 93).
p Set [POWER SAVE] to [OFF] (pages 50, 93).
The image is too bright.
• You are shooting under a spotlight in a dark
location, like stage lighting.
• The LCD screen is too bright.
p Adjust the exposure (page 53).
p Adjust the brightness of the LCD screen (pages 50, 93).
The image is
monochrome (black and
white).
monochrome (black and
white).
• [PFX] (P. EFFECT) is set to [B&W].
p Cancel the B&W mode (page 60).
Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
• The smear phenomenon is occurring.
p This is not a malfunction.
You cannot shoot images.
• No “Memory Stick” is inserted.
• The capacity of the “Memory Stick” is
• The capacity of the “Memory Stick” is
insufficient.
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• You cannot shoot while the flash is charging.
• The mode dial is not set to
• The mode dial is not set to
or SCN while
shooting a still image.
• The mode dial is not set to
when shooting a
movie.
p Insert a “Memory Stick” (page 17).
p Delete the images saved in the “Memory Stick,” or format it.
p Change the “Memory Stick.”
p Set it to the recording position (page 95).
—
p Set it to
p Set it to
or SCN (pages 20, 28).
p Set it to
(page 69).
Symptom
Cause
Solution
80
Shooting still images/ movies (continued)
Viewing images
Symptom
Cause
Solution
Cannot shoot images with
the flash.
the flash.
• The mode dial is set to
, SET UP, or
.
• The flash is set to
(No flash).
• When shooting still images, Scene selection is
set to the Twilight mode.
p Set it to a setting other than
, SET UP, or
(page 24).
p Set the flash to “Auto” (no indicator) or (forced flash)
(page 24).
p Cancel the Twilight mode (page 28).
The eyes of the subject
come out red.
come out red.
—
p Set the red eye reduction mode (page 25).
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
p Set the correct date and time (page 15).
Symptom
Cause
Solution
The image cannot be
played back.
played back.
• The mode dial is not set to
.
p Set the mode dial to
(page 30).
Images are coarse right
after being played back.
after being played back.
—
p This is not a malfunction.
The images cannot be
played back on a TV.
played back on a TV.
• The [VIDEO OUT] setting for your camera in
SET UP is incorrect.
• The connection is not correct.
p Set it to [NTSC] or [PAL] (pages 50, 93).
p Check the connection (page 32).
The images cannot be
played back on a
computer.
played back on a
computer.
—
p See page 81.
Unknown beeps are heard
from the camera while
viewing a movie.
from the camera while
viewing a movie.
• These beeps are heard when the auto focus is
working.
p This is not a malfunction. Set to the focus preset mode
(page 53).
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