Sony DSC-P9 (serv.man3) Service Manual ▷ View online
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Deleting/editing an image
Computers
Symptom
Cause
Solution
Your camera cannot
delete an image.
delete an image.
• The image is protected.
• The write-protect switch on the “Memory Stick”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Cancel the protection (page 64).
p Set it to the recording position (page 95).
You have deleted the
image by mistake.
image by mistake.
• Once you have deleted a file, you cannot restore
it.
p The write-protect switch on the “Memory Stick” will prevent
you from deleting images by mistake (page 95).
The resizing function
does not work.
does not work.
• Movie (MPEG movie)/Clip Motion/Multi Burst
files cannot be resized.
—
You cannot display a print
mark.
mark.
• Print marks cannot be attached to movie (MPEG
movie)/Clip Motion files.
—
Symptom
Cause
Solution
You do not know whether
or not your OS can be
used with the camera.
or not your OS can be
used with the camera.
—
p Check “Recommended computer environment” (page 39).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrator (authorized
Administrators) (page 40).
82
Computers (continued)
Symptom
Cause
Solution
Your computer does not
recognize your camera.
recognize your camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• [USB CONNECT] is set to [PTP] in the SET UP
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 14).
p Use the AC power adaptor (supplied) (page 13).
p Use the supplied USB cable (page 42).
p Disconnect the USB cable, and securely connect it again. Make
sure that “USB MODE” is displayed on the LCD screen
(page 42).
(page 42).
p Set it to [NORMAL] (pages 50, 93).
p Disconnect the USB cables except for those connected to the
keyboard, the mouse, and your camera.
p Install the USB driver (page 40).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 40, 44).
You cannot copy images.
• The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
—
p Connect the camera and your computer correctly using the USB
cable (See above).
p Follow the copy procedure that your OS suggests (pages 43, 44,
49).
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
The image cannot be
played back on a
computer.
played back on a
computer.
—
—
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
p Consult the computer or software manufacturer.
The image and sound are
affected by noise when
you play back an image on
a computer.
affected by noise when
you play back an image on
a computer.
• You are playing back the file directly from the
“Memory Stick.”
p Copy the file to the hard disk of the computer and then play the
file back from the hard disk (page 75).
You cannot print an
image.
image.
—
p Check the printer settings.
p See “Choosing images to print” (page 67), or if you are using
the “PIXELA ImageMixer for Sony” software, click on HELP.
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“Memory Stick”
Others
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 17).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• The “Memory Stick” is full.
p Set it to the recording position (page 95).
p Delete unnecessary images (page 34).
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Set it to the recording position (page 95).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the images on the “Memory Stick” are
deleted by formatting.
p We recommend that you set the “Memory Stick” write-protect
switch to the LOCK position to protect accidental erasure
(page 95).
(page 95).
Symptom
Cause
Solution
The camera does not
work, no operations can
be performed.
work, no operations can
be performed.
• An “InfoLITHIUM” battery is not used.
• The battery level is low or zero (The
• The battery level is low or zero (The
indicator appears.).
• The AC power adaptor is not connected
securely.
• The internal system is not working properly.
p Use an “InfoLITHIUM” battery only (page 95).
p Charge the battery (page 10).
p Connect it securely to the DC IN jack of your camera and to a
wall outlet (wall socket) (page 13).
p Disconnect, and then, after one minute, reconnect all power
sources. Then turn the power on and check that the camera
works properly.
works properly.
The power is on, but the
camera does not work.
camera does not work.
• The internal system is not working properly.
p Remove, and then, after one minute, reinstall the battery. If this
does not work, press the RESET button located inside the
battery/“Memory Stick” cover with a pointed object, then turn
the power on again. (This will clear the date/time settings, etc.)
battery/“Memory Stick” cover with a pointed object, then turn
the power on again. (This will clear the date/time settings, etc.)
You cannot identify the
indicator on the LCD
screen.
indicator on the LCD
screen.
—
p Check the indicator (pages 98 to 100).
The lens does not move
back when you turn off the
camera.
back when you turn off the
camera.
• The battery pack is discharged.
p Replace it with a fully charged battery or use the AC power
adaptor (pages 10, 13).
84
Others (continued)
Symptom
Cause
Solution
The lens gets fogged.
• Condensation is occurring.
p Leave the camera for about an hour and then try to use it again
(page 94).
The camera gets hot if you
use it for a long time.
use it for a long time.
—
p This is not a malfunction.
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