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■ Is there enough computer memory or hard disk 

To use the machine, your computer must have sufficient 
memory and hard disk space. If there is insufficient hard disk 
space, delete unnecessary files to increase the free space of 
the hard disk. If there is insufficient memory, close 
unnecessary applications to increase memory available for 
printing.

■ Power switch on?

Turn the power switch on. (See "POWER ON AND OFF" in 
the operation manual)

■ Is the machine online?

When the ON LINE indicator next to the [PRINT] key on the 
operation panel is lit, the machine is online and ready to 
print. If the ON LINE indicator is off, press the [PRINT] key 
and then touch the [ONLINE] key. (When [ONLINE] is 
highlighted, the machine is online.)

■ Has an error occurred such as a paper misfeed, 

When one of the above errors occurs, a message will appear 
in the touch panel to alert you.
Follow the instructions in the message to clear the error. 
Printing will automatically resume when the error is cleared.
For information on handling errors, see "TROUBLESHOOTING" 
in the operation manual.

■ Copy job being performed?

Wait until copying is finished. You can also select the key of 
the job that you wish to print in the job status screen and then 
touch the [PRIORITY] key. Copying will be interrupted and 
the selected job printed.

☞

■ Is the "I/O TIMEOUT" setting too short?

Set a longer time for "I/O TIMEOUT" in the system settings 
(administrator) (see "I/O TIMEOUT" in the "SYSTEM 
SETTINGS  (ADMINISTRATOR)" in the operation manual).

■ Has a Notice Page (NP-001)  been printed?

If a print job containing more data than can be held in the 
print memory is sent to the machine, the print data has not 
been printed completely.
Disable the ROPM function on the "Configuration" tab of the 
printer driver setup screen. If you need to use the ROPM 
function, divide the pages of the print data into two or more 
print jobs.
The memory allocated to the printer function can be changed 
in the system setting (administrator) "MEMORY FOR 
PRINTER".

ONLINE

OFFLINE

BYPASS TRAY

COPY

PRINT

SCAN

FAX

ON LINE
DATA

DATA

LINE
DATA

■ Has the printer driver been installed properly?

Check if the printer driver has been installed, following the 
steps listed below.

●

On Windows 2000, click the "Start" button, select 
"Settings" and then click "Printers".

●

On Windows XP, click the "Start" button and then click 
"Printers and Faxes".

If the printer icon of the machine does not appear, the printer 
driver is not installed correctly. Follow the instructions in the 
software setup guide to correctly install the printer driver.

■ Is your machine selected correctly in the current 

Select the printer driver of the machine in the "Print" dialog 
box of the application.

●

If the printer drivers appear as icons, click the icon of the 
machine.

●

If the printer drivers are selected from a pull-down menu, 
select the printer driver of the machine from the menu.

☞

■ Is the port configured correctly?

It is possible that there is a problem with the port 
configuration, for example another printer driver may be 
using the port. Open the printer driver properties and 
correctly configure the port that you are using.

☞

See "TROUBLESHOOTING" in the software setup guide.

■ Simultaneous use of two or more application 

Start printing after quitting all unused application software 
programs.

■ Is two-sided printing disabled in the system settings 

Enable two-sided printing as explained in "DISABLING OF 
DUPLEX" in the "SYSTEM SETTINGS  (ADMINISTRATOR)" 
in the operation manual.

■ Is stapling disabled in the system settings 

Enable stapling in the system settings (administrator) (see 
"DISABLING OF STAPLER" in the "SYSTEM SETTINGS  
(ADMINISTRATOR)" in the operation manual).

■ Did you attempt to print more pages than can be 

When a finisher is installed, up to 50 sheets can be stapled. 
(up to 30 sheets when the paper size is B4, Foolscap, or 
larger).

■ Are pages of different width mixed together in the 

Stapling is not possible when pages of different width are 
mixed together in a print job.