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41 

 

SYMPTOM 

PROBABLE CAUSE 

CORRECTIVE ACTION 

Punch does not cycle 
 
 
 
 
 

Punch Clutch 
 
Main Control Board 
 
AC Punch Motor 

Adjust or replace 
 
Adjust or replace  
 
Adjust or replace 

Paper Jam and/or Punch shaft 
does not return to the “HOME” 
position 
 

Punch Brake is not performing 
properly 

Adjust or replace 

Paper Jam and/or Punch 
continues to cycle 

Flag Sensor is broken or misaligned 
 

Adjust or replace 

Paper will not enter the punch 
area, runs through bypass only 
 

Divert Solenoid malfunction 

Adjust or replace 

Paper is punched in the middle 
of the sheet 
 

Back stop (back gauge) solenoid is 
malfunctioning 

Adjust or replace 

Punch paper path is not 
operable, system will only 
bypass 
 

Transport Motor not functioning 
 
Main Control Board not functioning 
properly 
 
Stepper Motor #1 or #2 is not 
functioning correctly 
 
Stepper Motor #1 or #2 Driver Boards 
are not functioning correctly 
 

Adjust or replace 
 
Check connections, replace 
 
 
Adjust or replace 
 
 
Check connections, replace 
 
 
 

Punched holes are not centered 
 

Die Set positioning bracket is out of 
adjustment 

Inspect and adjust as required, see 
adjustment procedure 
 

Punched holes are not parallel to 
the edge of the paper 
 

Back Stop (Back Gauge) is not 
functioning properly 

Inspect and adjust as required, see 
adjustment procedure 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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Must be in the “ON” position at 
all times 

Easy-to-access chip tray for 
quick chip disposal 

Are completed without tools 
and only take seconds to 
perform 

Holds up to 3 square Die Sets 

Short straight-through paper 
path for unpunched documents 

Wide radius turn can support 
stocks up to 80 lb. cover 

Informs operator that power is 
on, punch is enabled, chip tray 
is full or out, die-set is 
improperly seated, door is 
open, or you have a paper jam. 

 

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The SmartPunch uses a variety of easily interchangeable die sets that allow you to punch documents 
in line for several different binding styles. By selecting the appropriate die set, you can use your 
SmartPunch to punch documents in any of the binding styles indicated.

 

3 hole  

VeloBind 11 hole 

WireBind (2 Types) 

- 21 hole WireBind 
- 32 hole WireBind 

ColorCoil 44 hole 

ProClick 32 Hole 

Plastic Comb 19 Hole 

ProClick  

Please note that each punching style listed above requires a separate die set for the SmartPunch. The 
SmartPunch can hold up to four Die Sets within its cabinet (one in the operating slot and three in the 
storage area. 

To purchase additional or separate Die Sets, contact your authorized reseller. 

  

Your  SmartPunch offers the convenience of interchangeable die sets, allowing you to economically 
punch documents for a wide variety of binding styles. Changing the machine's die sets is both quick and 
easy, as the following instructions illustrate: 

Removing Die Sets from the Machine: The inter-changeable die set slot of the SmartPunch is 
located on the right front side of the machine. If a die set is already installed in your SmartPunch, you 
can easily remove the die set by following these instructions: 

Stop the multi-function printer/copier. 

Open the SmartPunch access door panel on the front of the machine. 

Securely grasp the handle of the die set and pull firmly. This firm pull disengages the 
Automatic Latching Mechanism and allows the die set to slide out. 

Continue to pull the handle until the die set is fully removed, supporting it with both hands. 

Properly store the removed die set in the die set storage area at the top of the SmartPunch 
(keep away from dust, dirt, accidental falls from the edge of counters, etc.). 

Select the desired die set for your new job and slide it into the die set slot. Push die set in 
firmly until it latches. 

Close the Access Door Panel. 

Proceed with your printing and punching job.