Sharp MX-C250 / MX-C250E / MX-C250F / MX-C250FE / MX-C250FR / MX-C300F / MX-C300W / MX-C300WE / MX-C300A / MX-C300WR (serv.man2) Handy Guide ▷ View online
Repair Hints
SPECIFICATION
Model
Symptom
Advice
ALL
Is it possible setup Inbound Routing
MX-C250/300 series only supports Network Folder
using Email destination addresses?
destinations when configuring Inbound Routing.
TROUBLE CODES
Check to see if the wire harness for the primary transfer
positioning sensors is routed correctly and is not
clamped/pinched between the high voltage TC holder and
the chassis.
NG Example
ALL
L4-06
SHARPDESK MOBILE
When using Office 365, you need to specify the following
Unable to connect to Office 365 email
information within Email Server Settings on Sharpdesk
Mobile:-
account when using Sharpdesk Mobile
Hostname: m.outlook.com
v2.0
ALL
Port Number: 993
SSL: ON
Which additional options are required
None.
for full functionality when using
For MX-C250F only, a wireless access point is required as
Sharpdesk Mobile?
only MX-C300W has inbuilt WiFi.
PRINT CONTROLLER
After upgrading from Windows 8 to 8.1
This is caused by the OS upgrade.
or 2012 to 2012R2, “Features”
If you change the Printer Name or change/reset the Port
information on the printer properties is
properties of the queue, the Features information will
not displayed.
return.
When using PC-Fax Preview function on
When using PC-Fax driver on Windows 8.1 or 2012R2, set
Windows 8.1 or 2012R2, the preview
the FAX resolution setting to 200x200dpi, 400x400dpi or
ALL
image and sending result is incorrect
600x600dpi.
For additional security, OSX 10.8 Mountain Lion
implemented “Gatekeeper”, which can be set to restrict
Unable to install OSX10.8 Drivers -
the installation of applications/drivers from a specific
Cannot be opened because it was not
source (eg Mac App Store).
downloaded from the Mac APP Store
From the Security & Privacy menu (System Preferences),
error message
change the "Allow Applications Downloaded From"
setting to Mac App Store and identified developers or
Anywhere.
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29
Repair Hints
IMAGE SEND MODE
SMB Digital Signature is not supported on the SMBC
Library of MXC250/300 series and cannot be used
therefore, if SMB Digital Signature is used on the
Domain/Application Server whereby the network share is
located, the following configuration changes to the
Domain Controller Group Policy may have to be made:-
CE-02 trouble, only when scanning to a
Under Local Security Policies – Security Settings – Local
Policies – Security Options:-
shared folder located on a Domain
Controller (eg. Server 2012).
Domain Member: Digitally encrypt or sign secure channel
data (always) – Disable this policy.
ALL
Microsoft Network Server: Digitally sign communication
(Always) – Disable this policy.
Note: When performing Scan to Network Folder function,
also ensure the MFP firmware is upgraded to 01.10.E1.b0
(or higher).
CE-04 trouble when performing a Scan
to Network Folder
Upgrade the MFP firmware to 01.10.E1.b0 (or higher)
CE-04 trouble, only when scanning to a
Network Folder using Domain
Authentication credentials.
Fax won’t receive automatically when
the ring pattern has ON/OFF interval:-
Upgrade the MFP firmware to 01.08.E1.00 (or higher)
Eg. 0.4sec ON, 0.2 OFF, 0.4 ON, 0.2 OFF
1.
Press Special Function key on the operation panel.
2.
Scroll to System Settings, press OK and enter the
FAX
password (Default: 00000)
3.
Scroll to fax, press OK.
How To Register Fax Header
4.
Scroll to initial setting, press OK.
5.
Scroll to own passcode set, press OK.
6.
Select store, press OK.
7.
Enter the customers fax number and press OK.
8.
Enter the customer name.
9.
Press the B/W start button to store the data.
30
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Document Solution Centre
Technical Bulletin Index
CCE-1260: COUNTERMEASURE FOR INCONSISTENCIES IN PITCH BY CHANGING TYPE OF GEAR OF MAIN DRIVE UN
CCE-1259: NOISE FROM MAIN DRIVE UNITIT
CCE-1258: OPERATING SOUND OF FUSING COOLING FAN IN PRE-HEAT MODE
CCE-1231: PRECAUTION FOR REMOVING OR REPLACING THE FFC
CCE1252:OPERATING SOUND REDUCTION DURING MANUAL PAPER FEEDING
CCE1249:IMPROVED DENSITY UNEVENNESS BY ADDING SPF/RSPF REAR MYLAR
CCE1248:SHAPE CHANGE OF INTERIOR EXHAUST INTAKE DUCT COVER FOR PRODUCTIVITY IMPROVEMENT
CCE1246:MODIFICATION OF NOISE WHILE REVERSE GATE IS MOVING
CCE1245:IMPROVEMENT FOR SILENCING OF RSPF MOTOR NOISE
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
How to change duplex binding default
Upgrade firmware to latest version and follow below procedure.
SIM55-3 Soft SW no.9 - bit6 (Change of default value of Duplex binding)
0：Binding OFF (Default)
1：Binding ON
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31
Document Reference
Operating System Support Reference:
GDI
Graphic Display Interface.
SPLC
Sharp Printer Language Control (GDI).
-
Sharp Advanced Printing Language (GDI)
PCL
Printer Command Language
PS
Postscript 3
PPD
Postscript Printer Description.
GPD
Generic Printer Description (PCL).
XPS
XML Paper Specification (Page Description Language)
SRDM
Sharp Remote Device Manager
Print Driver / Application / Operation are available and supported.
Windows Vista/2008 or Windows 7 Drivers / Application are supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
Print Driver / Application / Operation are not available or supported under Linux.
WSUS
Digitally Certified Print Driver is installed automatically using Plug & Play via Windows
Update server.
WHQL
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
Windows Operating System is supported.
01/13
Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.
Useful Links (Web Addresses):
Support Website:
Print Drivers
Utility Software -
www.sharp.co.uk/gb
Product Information:
(Document Solution): -
www.tradenet.sharp.co.uk/tech/
Product Key Registration:-
https://dse-pub.sharp.co.jp/key/
User Name:
keyuser
Password:
key000323
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.
All the latest fault finding information, firmware and printer
drivers can be found on the SHARP Support Website.
32
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Document Solution Centre
Click on the first or last page to see other MX-C250 / MX-C250E / MX-C250F / MX-C250FE / MX-C250FR / MX-C300F / MX-C300W / MX-C300WE / MX-C300A / MX-C300WR (serv.man2) service manuals if exist.