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MX-6500N MX-7500N (serv.man21)
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66
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Service Manual
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Device
Copying Equipment / Section 7 Troubleshooting
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mx-6500n-mx-7500n-sm21.pdf
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Sharp MX-6500N / MX-7500N (serv.man21) Service Manual ▷ View online

MX-7500N  TROUBLESHOOTING  7 – 45
 
U6-09
LCC lift motor trouble
 
U6-20
LCC control PWB - PCU PWB 
communication error
 
U6-21
LCC transport motor trouble
 
U6-22
LCC 24V power abnormality
 
U6-23
A3 LCC tray descending trouble 
(Reverse winding detection) (A3 LCC)
 
U6-24
A3 LCC tray lock detection trouble
 
U6-28
LCT1 paper feed position abnormality
Trouble content
No variation in the motor rotation sensor signal 
(encoder sign) is detected within the specified time 
after booting or stopping the LCC lift motor.
Detail
PCU
Cause
LCC lift motor rotation sensor trouble
LCC control PWB trouble
LCC lift mechanism trouble
LCC lift motor trouble
Check & Remedy
Use SIM4-2 and 4-3 to check the operation of the LCC 
sensor and the lift motor.
Check the LCC lift motor rotation sensor, and replace 
if necessary. 
Check the LCC control PWB, and replace if 
necessary. 
Check the LCC lift mechanism, and repair if 
necessary. 
Check the LCC lift motor, and replace if necessary. 
Use SIM15 to cancel the trouble.
Trouble content
Detail
PCU
Cause
Communication error between the LCC control PWB 
and the PCU PWB.
Connection trouble of the harness and the connector 
between the machine and the LCC and those of the 
LCC control PWB.
LCC control PWB trouble
PCU PWB trouble
Malfunction due to noises.
Check & Remedy
Check to confirm the LCC model.
Check the connection of the harness and the 
connector between the machine and the LCC and 
those of the LCC control PWB, and replace if 
necessary.
Check the LCC control PWB, and replace if 
necessary.
Check the PCU PWB, and replace if necessary.
Trouble content
Transport motor abnormality
Detail
PCU
Cause
Motor lock
Motor RPM abnormality
Overcurrent to the motor
LCC control PWB trouble / A3 2-stage LCT control 
PWB trouble
Check & Remedy
Use SIM04-03 to check the operation of the transport 
motor.
Replace the motor
Replace the LCC / A3 2-stage LCT control PWB.
Trouble content
The DV 24V power is not supplied to the LCC / A3 2-
stage LCT.
Detail
PCU
Cause
Connection trouble or disconnection of the connector 
and the harness.
LCC control PWB trouble / A3 2-stage LCT control 
PWB trouble. Power unit trouble
Check & Remedy
Check the connector and the harness of the power 
line.
Check the 24V voltage with the power unit, the LCC 
control PWB, and the A3 2-stage LCT control PWB.
Trouble content
It is detected that the wire of the LCC tray is reversely 
wound. (A3 LCC / A3 2-stage LCT)
The lower limit position (full state) is not detected 
within the specified time (A4: 10sec, A3: 8sec) from 
the start of descending the LCT1 tray.
(A3 3-stage LCT / A4 3-stage LCT)
Detail
PCU
Cause
Reverse winding detection SW ON
The wire is reversely wound.
Reverse winding detection SW trouble
Connection trouble of the connector and the harness
LCC control PWB trouble. (A3 LCC)
A3 2-stage LCT control PWB trouble (A3 2-stage LCT)
Remaining quantity sensor abnormality, LCT1 tray lift 
motor lock, connector and harness connection 
trouble, PWB trouble
(A3 3-stage LCT / A4 3-stage LCT)
Check & Remedy
Check the wire.
Replace the reverse winding SW and the LCC control 
PWB. / Replace the A3 2-stage LCT control PWB.
Check connection of the connector and the harness. 
(A3 LCC / A3 2-stage LCT)
Use SIM04-02 and SIM04-03 to check the operations 
of the remaining quantity sensor and the LCT1 lift 
motor. Check the wiring.
(A3 3-stage LCT / A4 3-stage LCT)
Trouble content
The LCC / A3 2-stage LCT tray lock mechanism 
malfunctions.
Detail
PCU
Cause
Tray lock mechanism breakdown
Connection trouble of the connector and the harness
Tray lock sensor trouble
LCC control PWB trouble / A3 2-stage LCT control 
PWB trouble
Check & Remedy
Check the tray lock mechanism.
Check connection of the connector and the harness.
Replace the tray lock sensor.
Replace the LCC control PWB. / Replace the A3 2-
stage LCT control PWB.
Trouble content
The upper limit sensor turns OFF before turning ON 
the pickup SOL. (Normally the upper limit sensor turns 
OFF after turning OFF the pickup SOL when starting 
lifting up.)
Detail
PCU
Cause
Sensor trouble. The pickup roller remains in the lower 
position. (Mechanism trouble)
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operations 
of the upper limit sensor and lift operations.
Wiring check.
MX-7500N  TROUBLESHOOTING  7 – 46
 
U6-29
LCT1 lift trouble
 
U6-33
LCT2 reverse winding detection 
trouble
 
U6-34
LCT2 lock detection trouble
 
U6-39
LCT2 lift trouble
 
U6-43
LCT3 reverse winding detection trou-
ble
 
U6-44
LCT3 lock detection trouble
Trouble content
The upper limit is not detected within the specified 
time (A4 LCC: 10sec, A3 LCC: 8sec) when lifting up. 
(A3 3-stage LCT / A4 3-stage LCT)
The upper limit is not detected within the specified 
time when lifting. The limit SW ON is detected when 
lifting. The encoder signal does not vary when lifting. 
(A3 2-stage LCT)
Detail
PCU
Cause
Upper limit sensor abnormality, tray lift motor lock, 
connector and harness connection trouble, PWB 
trouble (A3 3-stage LCT / A4 3-stage LCT)
Sensor trouble, upper limit SW trouble, A3 2-stage 
LCT control PWB trouble, broken gear, lift motor 
trouble (A3 2-stage LCT)
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor and the lift operation. Check 
the wiring.
Fix the trouble, and use SIM15 to cancel the trouble. 
(A3 3-stage LCT / A4 3-stage LCT)
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor, the upper limit SW, the 
encoder sensor, and the lift motor.
Fix the trouble, and use SIM15 to cancel the trouble. 
(A3 2-stage LCT)
Trouble content
It is detected that the wire of the tray is reversely 
wound.
Detail
Cause
Reverse winding detection SW ON
The wire is reversely wound.
Reverse winding detection SW trouble
Connection trouble of the connector and the harness
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the wire.
Replace the reverse winding SW.
Check connection of the connector and the harness.
Replace the A3 2-stage LCT control PWB.
Trouble content
It is detected that the tray lock mechanism 
malfunctions.
Detail
Cause
Tray lock mechanism breakdown
Connection trouble of the connector and the harness
Tray lock sensor trouble
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the tray lock mechanism.
Check connection of the connector and the harness.
Replace the tray lock sensor.
Replace the A3 2-stage LCT control PWB.
Trouble content
The upper limit is not detected within the specified 
time (A4 LCC: 10sec, A3 LCC: 8sec) when lifting. 
(A3 3-stage LCT / A4 3-stage LCT)
The upper limit is not detected within the specified 
time when lifting. The limit SW ON is detected when 
lifting. The encoder signal does not vary when lifting. 
(A3 2-stage LCT)
Detail
PCU
Cause
Upper limit sensor abnormality, tray lift motor lock, 
connector and harness connection trouble, PWB 
trouble (A3 3-stage LCT / A4 3-stage LCT)
Sensor trouble, upper limit SW trouble, LCT control 
PWB trouble, broken gear, lift motor trouble (A3 2-
stage LCT)
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor and the lift operation. Check 
the wiring.
Fix the trouble, and use SIM15 to cancel the trouble. 
(A3 3-stage LCT / A4 3-stage LCT)
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor, the upper limit SW, the 
encoder sensor, and the lift motor.
Fix the trouble, and use SIM15 to cancel the trouble. 
(A3 2-stage LCT)
Trouble content
It is detected that the wire of the tray is reversely 
wound.
Detail
PCU
Cause
Reverse winding detection SW ON
The wire is reversely wound.
Reverse winding detection SW trouble
Connection trouble of the connector and the harness
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the wire.
Replace the reverse winding SW.
Check connection of the connector and the harness.
Replace the A3 2-stage LCT control PWB.
Trouble content
It is detected that the tray lock mechanism malfunc-
tions.
Detail
PCU
Cause
Tray lock mechanism breakdown
Connection trouble of the connector and the harness
Tray lock sensor trouble
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the tray lock mechanism.
Check connection of the connector and the harness.
Replace the tray lock sensor.
Replace the A3 2-stage LCT control PWB.
MX-7500N  TROUBLESHOOTING  7 – 47
 
U6-49
LCC - Main unit combination trouble
 
U6-51
LCC - Main unit combination trouble
 
U6-53
Communication trouble between
LCT’s
 
U6-54
Option installation combination trou-
ble
 
U6-63
Manual feed tray descending trouble
 
U6-68
Manual feed tray paper feed position
abnormality
 
U6-69
Manual feed tray lift trouble
 
U6-73
LCT4 reverse winding detection trou-
ble
Trouble content
The upper limit is not detected within the specified 
time (A4 LCC: 10sec, A3 LCC: 8sec) when lifting.
(A3 3-stage LCT / A4 3-stage LCT)
The upper limit is not detected within the specified 
time when lifting. The limit SW ON is detected when 
lifting. The encoder signal does not vary when 
lifting.(A3 2-stage LCT)
Detail
PCU
Cause
Upper limit sensor abnormality, tray lift motor lock, 
connector and harness connection trouble, PWB trou-
ble (A3 3-stage LCT / A4 3-stage LCT)
Sensor trouble, upper limit SW trouble, A3 2-stage 
LCT control PWB trouble, broken gear, lift motor trou-
ble (A3 2-stage LCT)
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor and the lift operation. Check 
the wiring.
Fix the trouble, and use SIM15 to cancel the trouble. 
(A3 3-stage LCT / A4 3-stage LCT)
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor, the upper limit SW, the 
encoder sensor, and the lift motor.
Fix the trouble, and use SIM15 to cancel the trouble. 
(A3 2-stage LCT)
Trouble content
An LCC of a different model which is not supported by 
the machine is installed. (Improper combination of the 
machine and the LCC model code.)
Detail
PCU
Cause
LCC control PWB trouble
PCU PWB trouble
Check & Remedy
Check to confirm the LCC model.
Check the LCC control PWB, and replace if 
necessary.
Check the PCU PWB, and replace if necessary.
Trouble content
Communication error between the A3 2-stage LCT (1 
series) and the A3 2-stage LCT (2 series) 
Communication test error when turning ON the power 
or after canceling the exclusive simulation.
Detail
PCU
Cause
Connection trouble or disconnection of the connector 
and the harness
A3 2-stage LCT (1 series) control PWB trouble, A3 2- 
stage LCT (2 series) control PWB trouble 
Malfunction caused by noises
Check & Remedy
Cancel the trouble by turning OFF/ON the power.
Check the connector and the harness of the communi-
cation line.
Replace the A3 2-stage LCT control PWB
Trouble content
Relay unit installation detection signal abnormality, 
front LCT installation detection signal abnormality, 2- 
series installation detection signal abnormality
Detail
PCU
Cause
Combination error
Connection trouble of the connector and the harness
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the combination of options.
Check connection of the harness and the connector 
from control PWB to each option unit.
Replace the A3 2-stage LCT control PWB.
Trouble content
The lower limit position is not detected within the 
specified time (10sec) from the start of descending the 
manual feed tray.
Detail
PCU
Cause
Lower limit sensor trouble.
Manual feed tray lift motor lock.
Connection trouble of the connector and the harness.
PWB trouble.
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operations 
of the lower limit position sensor and the manual fed 
tray lift motor.
Wiring check.
Fix the trouble, and use SIM15 to cancel the trouble.
Trouble content
The upper limit sensor turns OFF before turning ON 
the pickup SOL. (Normally the upper limit sensor turns 
OFF after turning OFF the pickup SOL when starting 
lifting up.)
Detail
PCU
Cause
Sensor trouble.
Connection trouble of the connector and the harness.
PWB trouble.
The pickup roller remains in the lower position. 
(Mechanism trouble)
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operations 
of the upper limit sensor and lift operations.
Wiring check.
Trouble content
The upper limit is not detected within the specified 
time (10sec) when lifting up.
Detail
PCU
Cause
Upper limit sensor trouble.
Tray lift motor lock.
Connection trouble of the connector and the harness.
PWB trouble.
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operations 
of the upper limit sensor and lift operations.
Wiring check.
Fix the trouble, and use SIM15 to cancel the trouble.
Trouble content
It is detected that the wire of the tray is reversely 
wound.
Detail
PCU
Cause
Reverse winding detection SW ON
The wire is reversely wound.
Reverse winding detection SW trouble
Connection trouble of the connector and the harness
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the wire.
Replace the reverse winding SW.
Check connection of the connector and the harness.
Replace the A3 2-stage LCT control PWB.
MX-7500N  TROUBLESHOOTING  7 – 48
 
U6-74
LCT4 lock detection trouble
 
U6-79
LCT4 lift motor trouble
 
U6-80
Relay unit transport motor trouble
 
U6-81
Power unit cooling fan motor trouble 
 
U6-82
EEPROM trouble 
 
U6-83
Room temperature thermistor 
breakdown 
 
U6-84
Room humidity thermistor breakdown 
 
U6-85
Transport motor 1 trouble (2 series) 
 
U6-86
24V power trouble (2 series) 
 
U6-87
Power unit cooling fan motor trouble
(2 series)
Trouble content
It is detected that the tray lock mechanism 
malfunctions.
Detail
PCU
Cause
Tray lock mechanism breakdown
Connection trouble of the connector and the harness
Tray lock sensor trouble
A3 2-stage LCT control PWB trouble
Check & Remedy
Check the tray lock mechanism.
Check connection of the connector and the harness.
Replace the tray lock sensor.
Replace the A3 2-stage LCT control PWB.
Trouble content
The upper limit is not detected within the specified 
time when lifting.
The upper limit SW ON is detected when lifting.
The encoder signal does not vary when lifting.
Detail
PCU
Cause
Sensor trouble, upper limit SW trouble, A3 2-stage 
LCT control PWB trouble, broken gear, lift motor trou-
ble
Check & Remedy
Use SIM04-02 and SIM04-03 to check the operation 
of the upper limit sensor, the upper limit SW, the 
encoder sensor, and the lift motor.
Fix the trouble, and use SIM15 to cancel the trouble.
Trouble content
Relay unit transport motor abnormality
Detail
PCU
Cause
Motor lock
Motor RPM abnormality
Over current to the motor
A3 2-stage LCT control PWB trouble
Check & Remedy
Use SIM04-03 to check the operation of the relay unit 
transport motor.
Replace the motor. Replace the A3 2-stage LCT 
control PWB.
Trouble content
A3 2-stage LCT power unit section cooling fan motor 
abnormality
Detail
PCU
Cause
Motor lock, motor harness short/open, A3 2-stage 
LCT control PWB trouble, harness and connector 
connection trouble
Check & Remedy
Check connection from the A3 2-stage LCT control 
PWB to the motor.
Replace the A3 2-stage LCT control PWB. Replace 
the motor.
Trouble content
The EEPROM contents are garbled.
Detail
PCU
Cause
A3 2-stage LCT control PWB trouble
Malfunction caused by noises
Check & Remedy
Replace the A3 2-stage LCT controller PWB.
Trouble content
Room temperature thermistor open or short
Detail
PCU
Cause
Room temperature thermistor harness connection 
trouble
Room temperature thermistor trouble
A3 2-stage LCT control PWB trouble
Check & Remedy
Check connection of the harness and the connector of 
the room temperature thermistor.
Replace the temperature and humidity sensor.
Check the A3 2-stage LCT control PWB.
Trouble content
Humidity thermistor open or short
Detail
PCU
Cause
Humidity thermistor harness connection trouble
Humidity thermistor trouble
A3 2-stage LCT control PWB trouble
Check & Remedy
Check connection of the harness and the connector of 
the humidity thermistor.
Replace the temperature and humidity sensor.
Check the A3 2-stage LCT control PWB.
Trouble content
Transport motor abnormality
Detail
PCU
Cause
Motor lock
Motor RPM abnormality
Over current to the motor
A3 2-stage LCT control PWB trouble
Check & Remedy
Use SIM04-03 to check the operation of the transport 
motor.
Replace the motor.
Replace the A3 2-stage LCT control PWB.
Trouble content
The DC24V power is not supplied to the A3 2-stage 
LCT.
Detail
PCU
Cause
Connection trouble or disconnection of the connector 
and the harness.
A3 2-stage LCT control PWB trouble
Power unit trouble
Check & Remedy
Check the connector and the harness of the power 
line.
Check the 24V voltage with the power unit and the A3
2-stage LCT control PWB.
Trouble content
A3 2-stage LCT power unit section cooling fan motor 
abnormality
Detail
PCU
Cause
Motor lock, motor harness short/open, A3 2-stage
LCT control PWB trouble, harness and connector con-
nection trouble
Check & Remedy
Check connection from the A3 2-stage LCT control
PWB to the motor.
Replace the A3 2-stage LCT control PWB. Replace 
the motor.
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