Sharp AR-M550 (serv.man28) User Manual / Operation Manual ▷ View online
2-25
2
REMOVING AN ORIGINAL MISFEED
Removing a misfed original from the automatic document feeder
If an original misfeed occurs in the automatic document feeder, follow the steps below to remove the misfed original.
Check locations A and B in the diagram at left to
remove the original.
remove the original.
1
Removing misfeeds from each location.
●
●
●
● Check location A
Open the document feeder
cover and gently remove
the misfed original without
tearing it. Close the
document feeder cover.
cover and gently remove
the misfed original without
tearing it. Close the
document feeder cover.
●
●
●
● Check location B
●
●
●
●
● Misfeed in the transfer unit
Open the document
transfer cover, hold the
paper guide open, and
remove the misfed
original.
transfer cover, hold the
paper guide open, and
remove the misfed
original.
●
●
●
● Misfeed in the document exit unit
Open the document
transfer cover. Rotate the
transfer roller in the
direction of the arrow and
gently remove the original
without tearing it.
transfer cover. Rotate the
transfer roller in the
direction of the arrow and
gently remove the original
without tearing it.
2
Open and close the document feeder
cover.
cover.
Opening and closing the
cover clears the misfeed
display. Copying cannot
be resumed until this
step is performed.
However, this step is not
necessary after a
cover clears the misfeed
display. Copying cannot
be resumed until this
step is performed.
However, this step is not
necessary after a
misfeed is removed from location B.
A message may appear indicating the number of
originals which must be returned to the document
feeder tray. Return the originals to the document
feeder tray and press the [START] key.
originals which must be returned to the document
feeder tray. Return the originals to the document
feeder tray and press the [START] key.
NOTES
● For misfeed removal in the main unit and other peripheral devices, see page 2-18
● When a misfeed occurs, touch the [INFORMATION] key to display detailed information for misfeed removal.
● For misfeed removal in the main unit and other peripheral devices, see page 2-18
● When a misfeed occurs, touch the [INFORMATION] key to display detailed information for misfeed removal.
2-26
TROUBLESHOOTING
Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you
are unable to solve the problem by checking the list, turn off the main power switch and the power switch, unplug the
power cord.
Problems related to general use of the machine are described below. For problems related to the copy function, see
page 6-3. For problems related to document filing, see page 7-28. For fax, printer, and network scanner problems,
see the manuals for those functions. For peripheral device problems, see the explanation of the device.
are unable to solve the problem by checking the list, turn off the main power switch and the power switch, unplug the
power cord.
Problems related to general use of the machine are described below. For problems related to the copy function, see
page 6-3. For problems related to document filing, see page 7-28. For fax, printer, and network scanner problems,
see the manuals for those functions. For peripheral device problems, see the explanation of the device.
If the message "CALL FOR SERVICE. CODE:**-**"
(Note)
appears in the touch panel, turn off the main power switch
and the power switch, wait about 10 seconds, and then turn the main power switch and the power switch back on.
If the message still appears after turning the main power switch and the power switch off and on several times, it
is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power
cord, and contact your Sharp dealer.
If the message still appears after turning the main power switch and the power switch off and on several times, it
is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power
cord, and contact your Sharp dealer.
Note: Letters and numbers appear in "**-**". When you contact your Sharp dealer, please tell your dealer what
letters and numbers appear.
Problem
Check
Solution or cause
The machine does
not operate.
not operate.
Machine plugged in?
Plug the machine into a grounded outlet.
The main power switch and power
switch are not turned on?
switch are not turned on?
Turn on the main power switch and the power
switch. (Page 1-16)
switch. (Page 1-16)
READY indicator off?
The printer is warming up. (Warm-up time is
approximately 120 seconds.) Wait until the
READY indicator lights up.
approximately 120 seconds.) Wait until the
READY indicator lights up.
Message indicating need to load paper
displayed?
displayed?
Load paper. (Page 2-2)
Message indicating need to replace the
toner cartridge displayed?
toner cartridge displayed?
Replace the toner cartridge. (Page 2-16)
Message indicating a paper misfeed
displayed?
displayed?
Remove misfed paper. (Page 2-18)
Copying/printing is
not possible
not possible
A message appears saying that this type
of paper cannot be used for two-sided
copying.
of paper cannot be used for two-sided
copying.
Two-sided printing is not possible on special
paper. Use paper that can be used for automatic
two-sided printing. (Page 2-9)
paper. Use paper that can be used for automatic
two-sided printing. (Page 2-9)
Incorrect bypass
tray paper size
tray paper size
Incorrect display of paper sizes A3, B4,
A4R, 11" x 17", 8-1/2" x 14", 8-1/2" x 13"
or 8-1/2" x 11"R only.
A4R, 11" x 17", 8-1/2" x 14", 8-1/2" x 13"
or 8-1/2" x 11"R only.
When loading sizes A3, B4, A4R, 11" x 17", 8-1/
2" x 14", 8-1/2" x 13" or 8-1/2" x 11"R, be sure to
open the tray extension.
2" x 14", 8-1/2" x 13" or 8-1/2" x 11"R, be sure to
open the tray extension.
Copying/printing on
paper from the
bypass tray is
skewed
paper from the
bypass tray is
skewed
The number of sheets placed on the bypass
tray exceeds the maximum number.
tray exceeds the maximum number.
Do not place more than the maximum number of
sheets.
sheets.
The bypass guide is not adjusted to the
size of the loaded paper.
size of the loaded paper.
Adjust the bypass guide to the size of the loaded
paper.
paper.
TROUBLESHOOTING
2-27
2
Paper from the
bypass tray
misfeeds
bypass tray
misfeeds
The paper size and paper type have not
been set.
been set.
Be sure to set the paper size and paper type
when using special size or special type papers.
(Page 2-10)
when using special size or special type papers.
(Page 2-10)
The number of sheets placed on the bypass
tray exceeds the maximum number.
tray exceeds the maximum number.
Do not place more than the maximum number of
sheets.
sheets.
The bypass guide is not adjusted to the
size of the loaded paper.
size of the loaded paper.
Adjust the bypass guide to the size of the loaded
paper.
paper.
Printing stops
before the job is
finished
before the job is
finished
If too many pages collect on the output
tray, the tray full sensor activates and
stops printing.
tray, the tray full sensor activates and
stops printing.
Remove the paper from the output tray.
You have run out of paper.
Load paper. (Page 2-2)
Smudges on printed
sheets
sheets
Does a message appear indicating the
need for maintenance?
need for maintenance?
Please contact the your dealer as soon as
possible.
possible.
The displayed
paper size or paper
type does not match
the loaded paper
size or paper type.
paper size or paper
type does not match
the loaded paper
size or paper type.
The correct paper size or paper type is
not set in the paper tray settings of the
custom settings.
not set in the paper tray settings of the
custom settings.
When loading paper, if you change the paper
size from an AB size to an inch size, or from an
inch size to an AB size, or change the paper
type, be sure to set the new paper type as
explained in "Setting the paper type and paper
size" (see page 2-10).
size from an AB size to an inch size, or from an
inch size to an AB size, or change the paper
type, be sure to set the new paper type as
explained in "Setting the paper type and paper
size" (see page 2-10).
When printing on a
special size of
paper, part of the
printed image is
missing.
special size of
paper, part of the
printed image is
missing.
The paper size setting is not set
correctly in the paper tray settings of the
custom settings.
correctly in the paper tray settings of the
custom settings.
When using a special size of paper, set the
correct paper size as explained in "Setting the
paper type and paper size" on page 2-10. If the
paper size setting is not correct, part of the image
may be cut off or the image may not print.
correct paper size as explained in "Setting the
paper type and paper size" on page 2-10. If the
paper size setting is not correct, part of the image
may be cut off or the image may not print.
When printing on a
special size of paper
using the bypass
tray, part of the
printed image is
missing.
special size of paper
using the bypass
tray, part of the
printed image is
missing.
The paper size is not set correctly in the
special size settings for the bypass tray.
special size settings for the bypass tray.
When using a special size of paper, set the
correct paper size as explained in "Setting the
paper type and paper size" on page 2-10. If the
paper size setting is not correct, part of the image
may be cut off or the image may not print.
correct paper size as explained in "Setting the
paper type and paper size" on page 2-10. If the
paper size setting is not correct, part of the image
may be cut off or the image may not print.
Paper misfeeds
frequently.
frequently.
Is paper other than SHARP-
recommended paper being used?
recommended paper being used?
Use SHARP-recommended paper. (Page 2-17)
Paper curled or damp?
Do not use curled or crimped paper. If you will
not use the paper for a long time, remove the
paper from the tray and store it in the wrapper in
a cool and dark location so that it will not absorb
moisture.
not use the paper for a long time, remove the
paper from the tray and store it in the wrapper in
a cool and dark location so that it will not absorb
moisture.
Is the paper curled and does it
frequently misfeed in the finisher or
saddle stitch finisher?
frequently misfeed in the finisher or
saddle stitch finisher?
Paper may be curled when output depending on
the paper type and quality.
In some cases turning the paper over in the tray
will reduce misfeeding due to curling.
the paper type and quality.
In some cases turning the paper over in the tray
will reduce misfeeding due to curling.
Multiple sheets of paper fed
simultaneously?
simultaneously?
Remove the paper
from the paper
tray or the bypass
tray, fan the paper
as shown in the
illustration, and
then load it again.
from the paper
tray or the bypass
tray, fan the paper
as shown in the
illustration, and
then load it again.
The paper in the tray is not stacked
evenly.
evenly.
Make sure that the paper in the paper tray is
stacked evenly. If the stack is not even, paper
misfeeds will occur.
stacked evenly. If the stack is not even, paper
misfeeds will occur.
Problem
Check
Solution or cause
TROUBLESHOOTING
2-28
Printed paper is
wrinkled or the
image rubs off
easily.
wrinkled or the
image rubs off
easily.
Is paper other than SHARP-
recommended paper being used?
recommended paper being used?
Use SHARP-recommended paper. (Page 2-17)
Is paper size or weight out of the
allowable range?
allowable range?
Use paper in the allowable range.
Paper damp?
Be sure to store paper in the wrapper in a dry
location and do not store paper in a location that is
location and do not store paper in a location that is
●humid
●at a high temperature or an extremely low
●at a high temperature or an extremely low
temperature
●exposed to direct sunlight
●dusty.
●dusty.
The contrast on the
touch panel is too
high or too low.
touch panel is too
high or too low.
Is LCD contrast properly adjusted?
Adjust the screen contrast using "DISPLAY
CONTRAST" in "DEFAULT SETTINGS" of the
custom settings. (Page 2-15)
CONTRAST" in "DEFAULT SETTINGS" of the
custom settings. (Page 2-15)
Printing takes place
on the wrong side of
the paper.
on the wrong side of
the paper.
The paper is loaded in the tray with the
print side face down*.
print side face down*.
* Face up if the paper type is "PRE-
PRINTED" or "LETTER HEAD".
Load paper in the tray with the print side face up.
However, if the paper type is "PRE-PRINTED" or
"LETTER HEAD", load the paper with the print
side face down*.
However, if the paper type is "PRE-PRINTED" or
"LETTER HEAD", load the paper with the print
side face down*.
* If the two-sided function has been prohibited
using "DISABLING OF DUPLEX" in the key
operator programs (page 11 of the Key
operator's guide), load the paper face up.
operator programs (page 11 of the Key
operator's guide), load the paper face up.
Marks appear at
regular intervals on
printed pages.
regular intervals on
printed pages.
Paper with punch holes is being used.
If the original image overlaps the punch holes,
marks will appear at the position of the holes on
the back of the paper after one-sided printing, or
on the front and back of the paper after two-
sided printing. Make sure that the original image
does not overlap the punch holes.
marks will appear at the position of the holes on
the back of the paper after one-sided printing, or
on the front and back of the paper after two-
sided printing. Make sure that the original image
does not overlap the punch holes.
Problem
Check
Solution or cause
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