Sharp AR-M150 (serv.man6) User Manual / Operation Manual ▷ View online
75
8
PROBLEMS DURING SETUP OF THE SOFTWARE
If the software does not install correctly, check the following items on your computer.
To remove the software, see "Removing the software" (p.78).
To remove the software, see "Removing the software" (p.78).
MFP driver cannot be installed (Windows 2000/XP)
If the MFP driver cannot be installed in Windows 2000/XP, follow these steps to
check your computer's settings.
check your computer's settings.
1
Click the "start" button and then click "Control Panel".
In Windows 2000, click the "Start" button, select "Settings", and then click
"Control Panel".
"Control Panel".
2
Click "Performance and Maintenance", and then click
"System".
"System".
In Windows 2000, double-click the "System" icon.
3
Click the "Hardware" tab and then click the "Driver Signing"
button.
button.
4
Check "What action do you
want Windows to take?" ("File
signature verification" in
Windows 2000).
want Windows to take?" ("File
signature verification" in
Windows 2000).
If "Block" has been selected, it will
not be possible to install the MFP
driver. Select "Warn" and then
install the MFP driver as explained
in "INSTALLING THE SOFTWARE"
(p.38).
not be possible to install the MFP
driver. Select "Warn" and then
install the MFP driver as explained
in "INSTALLING THE SOFTWARE"
(p.38).
TROUBLESHOOTING AND MAINTENANCE
76
Plug and play screen does not appear (USB only)
If the Plug and Play screen does not appear after you connect the machine to your
computer with a USB cable and turn on the machine, follow the steps below to verify
that the USB port is available.
computer with a USB cable and turn on the machine, follow the steps below to verify
that the USB port is available.
1
Click the "start" button, click "Control Panel", and then click
"Performance and Maintenance".
"Performance and Maintenance".
In Windows 98/Me/2000, click the "Start" button, select "Settings", and then
click "Control Panel".
click "Control Panel".
2
Click "System", click the "Hardware" tab, and click the "Device
Manager" button.
Manager" button.
"Universal Serial Bus controllers" will appear in the list of devices.
3
Click the
icon beside "Universal Serial Bus controllers".
Two items should appear: your controller chipset type and Root Hub. If
these items appear, you can use the USB port. If the "Universal Serial Bus
controllers" shows a yellow exclamation point or does not appear, you must
check your computer manual for USB troubleshooting or contact your
computer manufacturer.
these items appear, you can use the USB port. If the "Universal Serial Bus
controllers" shows a yellow exclamation point or does not appear, you must
check your computer manual for USB troubleshooting or contact your
computer manufacturer.
4
Once you have verified that the USB port is enabled, install the
software as explained in "INSTALLING THE SOFTWARE"
(p.38).
software as explained in "INSTALLING THE SOFTWARE"
(p.38).
• In Windows 98/Me, double-click the "System" icon and click the
"Device Manager" tab.
• In Windows 2000, double-click the "System" icon, click the
"Hardware" tab, and click the "Device Manager" button.
• If the "System" icon does not appear in Windows Me, click "view all
Control Panel options".
Note
TROUBLESHOOTING AND MAINTENANCE
77
8
The MFP driver cannot be correctly installed by Plug and
Play (Windows 2000/XP) (USB only)
Play (Windows 2000/XP) (USB only)
In Windows 2000/XP, if the MFP driver cannot be correctly installed by Plug and
Play (for example, Plug and Play takes place without copying the required files for
the MFP driver installation), follow these steps to remove unneeded devices and
then install the MFP driver as explained in "SET UP THE SOFTWARE" (p.36).
Play (for example, Plug and Play takes place without copying the required files for
the MFP driver installation), follow these steps to remove unneeded devices and
then install the MFP driver as explained in "SET UP THE SOFTWARE" (p.36).
1
Click the "start" button, click "Control Panel", and then click
"Performance and Maintenance".
"Performance and Maintenance".
In Windows 2000, click the "Start" button, select "Settings", and then click
"Control Panel".
"Control Panel".
2
Click "System", click the "Hardware" tab, and click the "Device
Manager" button.
Manager" button.
3
Click the
icon beside "Other
devices".
If "AR-M155" and "SHARP AR-M155"
appear, select and delete both of
these items.
appear, select and delete both of
these items.
4
Install the software as explained in "INSTALLING THE
SOFTWARE" (p.38).
SOFTWARE" (p.38).
Another printer is using the parallel port (when using a
parallel cable)
parallel cable)
If another printer is using the parallel port and printing is not possible using the
machine, follow the steps below to change the port setting of the other printer driver,
and make sure that the port of the printer driver for the machine is set to LPT1.
machine, follow the steps below to change the port setting of the other printer driver,
and make sure that the port of the printer driver for the machine is set to LPT1.
1
Click the "start" button, click "Control Panel", click "Printers
and Other Hardware", and then click "Printers and Faxes".
and Other Hardware", and then click "Printers and Faxes".
In Windows 95/98/Me/NT 4.0/2000, click the "Start" button, select
"Settings", and then click "Control Panel".
"Settings", and then click "Control Panel".
2
Click the icon of the printer driver for which you wish to change
the port setting, and select "Properties" from the "File" menu.
the port setting, and select "Properties" from the "File" menu.
3
Click the "Ports" tab.
In Windows 95/98/Me, click the "Details" tab.
In Windows 2000, double-click the "System" icon, click the "Hardware"
tab, and click the "Device Manager" button.
tab, and click the "Device Manager" button.
If "Other devices" does not appear, close the "Device Manager"
window.
window.
Note
Note
TROUBLESHOOTING AND MAINTENANCE
78
4
Select "FILE:" in the "Print to the following port" list box, and
click the "OK" button.
click the "OK" button.
5
Click the "SHARP AR-M155" printer driver icon and select
"Properties" from the "File" menu.
"Properties" from the "File" menu.
6
Click the "Ports" tab.
In Windows 95/98/Me, click the "Details" tab.
7
Select "LPT1" in the "Print to the following port" list box, and
click the "OK" button.
click the "OK" button.
Removing the software
If you need to remove the software, follow these steps.
1
Click the "start" button and then click "Control Panel".
In Windows 95/98/Me/NT 4.0/2000, click the "Start" button, select
"Settings", and then click "Control Panel".
"Settings", and then click "Control Panel".
2
Click "Add or Remove Programs".
In Windows 95/98/Me/NT 4.0/2000, double-click the "Add/Remove
Programs" icon.
Programs" icon.
3
Select "SHARP AR-M150/168 Series MFP Driver" and Button
Manager from the list, and remove the software.
Manager from the list, and remove the software.
For more information, refer to your operating manual or to the help files for
your operating system.
your operating system.
In the event that you need to use the other printer, repeat the above
steps to set the port of the machine to "FILE:", and change the port
setting of the other printer back to "LPT1".
steps to set the port of the machine to "FILE:", and change the port
setting of the other printer back to "LPT1".
Note
Click on the first or last page to see other AR-M150 (serv.man6) service manuals if exist.