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Cougar 2k 

& AR505 

Machine slows down in duplex mode 
when fitted with an external coin vend. 

This is specification. The machine will 
complete each duplex copy before 
starting the next to ensure there is 
enough credit available. To overcome 
this, use the coin vend output signals 
from the operation PWB instead of the 
PCU. 

Cougar 2k 

In either copy or print mode, the 
machine will print the first page and 
wait for a period of time before the 
next page is printed. 

Faulty HDD. Use Sim 61 and execute 
a full read/write test (will take approx 
10 mins). If NG appears, replace the 
HDD. 

AR405 

Main motor continues to operate when 
using cover page insertion at 129% 
and 2 position stapling (FN1). 

Upgrade engine firmware to the latest 
version. Must be v2.02 or higher (All). 

AR280/285/

335 

No pamphlet mode. 

Sim 26-01 not set for duplex. 

AR280/285/

335 

Unable to activate SCSI port for flash 
upgrading or printer expansion board 
installation 

Check engine firmware versions. 
ICU/PCU & OPE versions MUST be 
v3.00 or higher to support PB2. 

 

All 

Touch screen maintenance. 

Do not use Foam Cleaner on LCD 
displays. Excessive cleaner can cause 
erratic operation of the touch screen. 

All 

Machine dead after closing any 
exterior doors. 

Trapped wire. Remove upper dark box 
and check position of the ICU harness 
and ferrite core around the ICU PWB. 

All 

Keeps cutting out. 

DC PSU connectors. Remove and 
reseat all connectors and check fuses. 
Also reseat IC22 on ICU Pwb. 

All 

No display after changing the ICU 
Pwb. (Fans running) 

Remove IC22 and retest. If display 
works ok, replace IC22. Also check 
CN1 on ICU Pwb for poor connection. 
 
On AR280/285/335 models, a mixture 
of v2 & v3 flash cards will cause the 
same symptom. 

All 

Dead display, HDD powers up but no 
power to the rest of the machine. 

Defective ICU Pwb or IC22. Check 
and/or replace. 

Cougar 2k 

Intermittent loss of power (Dead) 

Check DC PSU for dry joints 
(especially around IC753). 

 

 

 

 

Cougar 2k 

CE-02 

Server not found. Check IP address of E-Mail or FTP server. 
 (AR-NS1) 

All 

C1-00 

Main Charge “Arching” – check MC grid is installed and fitted 
correctly. Also check HVU output. 

All 

E7-XX 

Various E7 codes can occur if the ICU “Cooling” fan has not been 
reconnected following the removal of the ICU upper cover. 

All 

E7-00 

Poor contact on PCU flashcard. Clean and re-install. 
Also check the MC corona unit has been inserted correctly (MC 
“arching” can cause E7 following a warming up message). 
 
Also check for waste toner contamination of the MC & TC end 
blocks and connections. 

AR280/285/

335 

E7-00 

Intermittent E7-00 is corrected by the following firmware revision:- 
ICU – 3.37, PCU – 3.35, OPE 3.35 or higher. 

All 

E7-01 

Image data memory trouble :- 

1.  The ICU Simm card is not installed. 
2.  Faulty ICU Simm card. 
3.  ICU PWB abnormality. 
4.  The Simm capacity is insufficient for the model. 

AR280/285/

335 

E7-03 

Fit HDD protective sheet 

(PSHEZ4685FCZZ) 

to eliminate HDD 

vibration. Can also cause E7-11. 
Also, ensure engine firmware is v2.02 or higher (All). 

All 

E7-11 

Check FFC1/FFC2 CCD harnesses for poor connection. Ensure 
the optical mirror base is not skewed. 
 
Also check copy lamp operation during power on for CCD 
shading correction – replace lamp if necessary (not 
AR280/285/335). 

Not 

AR505/507 

F1-05 

Incorrect timing operation of AS & PLS sensors. Check both 
sensors initialise when the off-set tray reaches home position by 
using Sim 3. Check the cam detection lever is fitted correctly or 
not broken. (AR-FN2) 

All 

F1-08 

STUHP sensor not working. Check sensor and connection CN-J 
on the finisher control pwb. 

Not 

AR505/507 

F1-11 

Incorrect fitting of the offset tray jamming the bundle discharge 
rollers as they rotate 360 degrees after the off set tray reaches 
home. (AR-FN2). 

Not 

AR505/507 

F1-14 
F1-15 

Check the finisher is level – on loose or flexible flooring, the 
finisher can move away from the machine for small periods. 
When this happens, and error will occur due to the movement of 
the off-set tray. (AR-FN2) 

AR505/507 

F1-18 

The lower output tray paddle roller becomes tight. Strip, remove 
and lubricate the brass bearings and the shaft. 

 

 

 

 

 

AR405 

F1-50 

Incorrect AR-FN1 finisher firmware. Upgrade to v3.12 or higher 
(AR-FN1N). 

All 

F2-00 

Reroute the wiring harness (PG 15/26) going to the toner 
concentration sensor so the wires are not hanging in the way of 
the DV guide (PG 30/7). If the harness is slack, it may scrape on 
the DV guide and cause a break in the wire. 
 
Also check the MX shafts within the DV unit are not seized and 
the correct toner has been installed 
(eg  SF230LT1 can be installed due to similar key). 

All 

F2-39 

Process thermistor “open circuit”. 
This error will occur when the process unit is removed with the 
machine still powered on. 

All 

F9-00 

Check Sim 26-44 for correct setting if printer board is installed.  
Always ensure the latest engine, printer board and network card 
firmware is installed for maximum reliability when printing. 

All 

H3-00 

Occurs when the machine enters “Pre Heat” mode. 
Check and clean all thermistors and ensure all cooling fans are 
working correctly.Increase the pre heat temperature setting (Sim 
43) to 145-160 (firmware dependent). 

Cougar 2k 

H3-00 

Intermittent H3-00 may occur following an E7-00 trouble code 
(heater lamps can stay on until the maximum fuser temperature is 
reached due to the loss of the fuser control). Upgrade the engine 
firmware to the latest version for improved ICU/PCU 
communication/control 

All 

L3-00 

Fuse F702 blown – replace. 

Cougar 2k 

L3-00 

Check scanner motor control setup in Sim 26-59. Set to 2 (2 
phase motor) if engine firmware has been upgraded from v2.10 
or earlier). 

All 

L6-10 

Polygon motor lock – replace motor or LSU. 
 
Polygon Motors:- 
AR286/336   CMOTP0848FC32 
AR405       

CMOTP0847FC32 

AR505 CMOTP0850FC32 
Also check 24v supply to LSU (DC PSU Fuse F704). 

All 

PC 

Check CN1 on ICU PWB. 

All 

U2 

When replacing the ICU PWB, ensure to swap over IC22 to keep 
all machine data (eg Meter Readings). 
Reset with Sim 16. 

All 

U4-02 

Poor interface connection between the duplex tray and machine 
exit door. Refit connectors. 
Also check the duplex alignment drive operation for possible 
faulty PCU PWB. 

 

 

 

 

AR-FN1 

Paper jams at FPID 

Paper catches when using the short 
path. Adjust the position of the short 
patch gate solenoid. Make sure the 
springs have been removed from the 
exit door when installing a finisher (not 
AR505.507). 

AR-FN1/3 

FPFD3 & FPFD4 jams when using 
staple mode. 

Incorrect pressure of transport rollers 
on transport door. Relocate rollers 
and check if roller shaft is binding with 
the location guides. 

AR-FN1/3 

FT30D_N paper jams. 

Damaged delivery gate 3 – replace 
(0EUGID0426L// - PG10-20). 

AR-FN1/3 

FSTIDS paper jams 

Actuator not fully engaging with the 
detector. Remove actuator and add 1 
turn to the return spring. 

AR-FN1/3 

FPFD2 jam – unable to reset. 

The top cover of the FN1/3 has been 
bent causing the PFD2 sensor to foul 
the ribs on the cover – replace. 

AR-FN1/3 

FPFRD3/4 misfeeds. 

Check and/or replace the finisher curl 
correction rollers. (Life 250k). 

AR-FN1/3 

“Remove Paper from Tray2” error at 
power on. 

T2PF sensor actuator jammed/broken 
or missing – replace. 

AR-FN1 

A3 jamming when face down printing. 

Incorrect firmware – upgrade to v2.13 
or higher. 

AR-FN1/3 

When using staple mode, the capacity 
of the off-set tray is reduced. 

Due to the increased thickness of the 
stack when stapling, the software 
automatically reduces the stack height 
depending on the number of sets. 

AR-FN1/3 

F1-08 

See error code section. 

AR-FN2 

F1-05, F1-11, F1-14 & F1-15 

See error code section. 

AR-FN2 

BES_S jams. 

Check the position of the BES sensor. 
If the operator pulls the compiled 
bundle before the job is complete, this 
will cause a BES jam. 

AR-FN2 

Jamming at FJTES. 

Incorrect operation of the PRSL 
reverse solenoid. 
Check for a damaged flapper arm or  
the incorrect fitting of the cushion 
(adhesive showing). 

AR-FN2 

Jamming when printing A3 “Face 
Down”. 

Incorrect firmware – upgrade to v1.03 
or higher. 

AR-FN2 

Jamming at entry. 

Check and/or replace curl correction 
roller. Also check for installed 
pressure springs on exit door.