Sharp VENTA PRO V3 (serv.man13) FAQ ▷ View online
Q. I want to set the price level to one-shot in Price band 2 from within the
trading screen without having to enter my server name and password. I just
want to press 1 key.
trading screen without having to enter my server name and password. I just
want to press 1 key.
A. Create a macro “2F92” and assign this key to the trading function list
screen
screen
2.11 Price Bands
Q. I want to set the price level to stay down in Price band 2 from within the
trading screen without having to enter my server name and password. I just
want to press 1 key.
Q. I want to set the price level to stay down in Price band 2 from within the
trading screen without having to enter my server name and password. I just
want to press 1 key.
A. Create a macro “2F91” and assign this key to the trading function list
screen.
screen.
2.12 Zero prices
Q. All the prices have gone to zero, this is not a time plan issue or VIP.
Q. All the prices have gone to zero, this is not a time plan issue or VIP.
A. The problem on this occasion was the Application Version.
If a product is set as a condiment all products entered after this are at zero
Price, this is normal with the list.
But all products stay at zero until a reboot is done….
This is now fixed.
If a product is set as a condiment all products entered after this are at zero
Price, this is normal with the list.
But all products stay at zero until a reboot is done….
This is now fixed.
2.13 Deposits
Q. How can I make a minus plu?
Q. How can I make a minus plu?
A. Assign a PLU to a Negative department.
2.14 Zero priced item print
Q. When I sell a Zero priced item ie (a qualifier ‘How Cooked’) the product is
printed on the BILL. How can I stop this?
Q. When I sell a Zero priced item ie (a qualifier ‘How Cooked’) the product is
printed on the BILL. How can I stop this?
A. You will have a price in one of the other price levels , this will cause the
product to be printed. To stop this happening ensure that all the price levels
for this product are set to zero.
product to be printed. To stop this happening ensure that all the price levels
for this product are set to zero.
2.15 Surplus
Q. When taking a report within Venta Pro there is a figure against SURPLUS,
what is this referring to.
Q. When taking a report within Venta Pro there is a figure against SURPLUS,
what is this referring to.
A. If in the PAYMENT setting screen a payment type is set for Over
Tender as well as No Change and No Gratuity the over tendered
amount will appear as SURPLUS.
Tender as well as No Change and No Gratuity the over tendered
amount will appear as SURPLUS.
2.16 Delete Spool files
Q. I would like to create a macro that deletes the spool files from within the
trading screen.
Q. I would like to create a macro that deletes the spool files from within the
trading screen.
A. The following macro can be used to delete the spool files.
C10,C10,1,XE,1,1,1,XE,XM10,XM1,XM0,XM3
2.17 Macro entries
Q. What is the macro setting for selecting items within the Venta Main Menu?
Q. What is the macro setting for selecting items within the Venta Main Menu?
A. To select a button from the Venta Main menu use XM followed by the
button number. Ie
button number. Ie
End Of Day = XM1
Close/Open Session = XM2
Trading = XM3
Paid In = XM4
Paid Out = XM5
Reports = XM6
Update Local Database = XM7
Set date & time = XM8
Assign Preset server = XM9
Utilities = XM10
System Shutdown = XM11
Secure = XM12
Also to get back from the utilities menu the back button is XM0
2.18 Discounts
Q. When I try and discount my food items the discount is not applied and the
machine beeps.
Q. When I try and discount my food items the discount is not applied and the
machine beeps.
A. This is because the items where not bet for discountable within VPM –
Configure - Products
Configure - Products
2.19 Realtime Loyalty
Q. When I try and perform a “Full Pay” using a loyalty payment method, If I
enter an amount I get the message “You must not enter a value for full
payment” Part payments are working ok.
Q. When I try and perform a “Full Pay” using a loyalty payment method, If I
enter an amount I get the message “You must not enter a value for full
payment” Part payments are working ok.
A. Within VPM – PAYMENTS -, 14 – LOYALTY remove the TENDER option tick
box
box
2.20 Zero priced item export
Q. Is it possible to export zero priced items through the CASHRSP file.
Q. Is it possible to export zero priced items through the CASHRSP file.
A. Yes - To allow this enter a price for one of the other price bands that is not
being used.
being used.
2.21 room entry and loyalty swipe
Q. Is it possible to use track 2 of the magnetic card for room entry and also
loyalty.
Q. Is it possible to use track 2 of the magnetic card for room entry and also
loyalty.
A. Yes – you need to write both sets of data to track 2 (maximum 40 digits)
ensure the room data appears 1
ensure the room data appears 1
st
on track 2. Then within VPM-Configure –
Loyalty- Format you need to use ??????????????? for the loyalty card to
ignore the 1
ignore the 1
st
15 digits which is the room data.
Example. The following example is for a card that will open Room1 and also
be used for loyalty card number 1
be used for loyalty card number 1
(Written to track2) 123456712300010000000000000000000001
Room data in pos 1 through 14
Pos 15 through 17 not used
Loyalty digits in positions 18 through 36
Pos 15 through 17 not used
Loyalty digits in positions 18 through 36
Format field within VPM-Loyalty
?????????????????ddddddddddddddddddd
?????????????????ddddddddddddddddddd
2.22 Customer name to table assignment
Q. Is it possible to set a customer name against a table and for this to print
on the customer Bill.
Q. Is it possible to set a customer name against a table and for this to print
on the customer Bill.
A. Yes - To configure perform the following
Enable the following line within the S2001.ini file within the
c:\vapp\data\Tillxxx\s2001.ini on each till.
c:\vapp\data\Tillxxx\s2001.ini on each till.
CUSTNAMES=1
With this setting enabled when a table is opened the Qwerty keyboard will
automatically be displayed allowing the customer name entry.
automatically be displayed allowing the customer name entry.
The following macros can be created to view / change and add names to
tables.
tables.
10F84
Pick Table from a list
11F84
Add Change Table name
12F84
Show Table name
2.23 Table name print on Bill and Receipt.
Q. Within VPM – Tables I have named tables 1 to 10 to be restaurant 1
through to restaurant 10 but this name only displays on the KP, on the Bills
and receipts it shows as Table 1.
Is it possible to display the name of a table on the Bill and Receipt.
Q. Within VPM – Tables I have named tables 1 to 10 to be restaurant 1
through to restaurant 10 but this name only displays on the KP, on the Bills
and receipts it shows as Table 1.
Is it possible to display the name of a table on the Bill and Receipt.
A. No
2.24 Contactless clerk key assignment.
Q. How do I assign Contactless Clerk keys within Venta Pro
Q. How do I assign Contactless Clerk keys within Venta Pro
A. Select Venta Main Menu – Utilities – Key Administration – then select
Assign keys at this point touch the contactless clerk key to the key lock, then
enter the clerk number.
Assign keys at this point touch the contactless clerk key to the key lock, then
enter the clerk number.
2.25 Deleting of Mix and Match Buckets.
Q. How do you remove an offer group from within mix and match buckets
Q. How do you remove an offer group from within mix and match buckets
A. There is an option for empty Bucket drag this into the bucket that you
want to remove.
want to remove.
2.26 Deleting of Mix and Match Buckets.
Q. How do you remove an offer group from within mix and match buckets
Q. How do you remove an offer group from within mix and match buckets
A. There is an option for empty Bucket drag this into the bucket that you
want to remove.
want to remove.
2.27
VAT Setting
Q. Where do I set the VAT rates in Venta Pro?
A. System Configuration > VAT (TAB)
2.28
Slow operation
Q. The master machine is going very slow at the beginning and at the end of
a transaction.
a transaction.
A. This was because in VPM - System Configuration there is a ‘Master Backup
till’ set and the till was switched off. This setting does not work set the
‘Master Backup till’ to 0
till’ set and the till was switched off. This setting does not work set the
‘Master Backup till’ to 0
3. Servers
3.1 Server Preset
Q. I have added a new slave machine to my VentaPro system and
updated used the database using the ‘Update Local Database’ option.
When I try and sign on using the Preset Server keys on the logged
off screen nothing happens.
Q. I have added a new slave machine to my VentaPro system and
updated used the database using the ‘Update Local Database’ option.
When I try and sign on using the Preset Server keys on the logged
off screen nothing happens.
A. You need to Re-assign the preset servers on the Slave machine
From the Manager screen (Venta Main Menu) -
Assign Preset Server option.
From the Manager screen (Venta Main Menu) -
Assign Preset Server option.
4 Backup and Restore
4.1 Converting S98/S2001 data.
Q. I have converted my existing S98/S2001 program
to the new VentaPro software, using the ‘S98/S2001 System’
option within Data Transfer wizard in VPM.
Q. I have converted my existing S98/S2001 program
to the new VentaPro software, using the ‘S98/S2001 System’
option within Data Transfer wizard in VPM.
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