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6.

Sharp will not normally accept back correctly supplied parts. In unusual circumstances, return
may be accepted, 

, but will incur a re-stocking charge.  If agreement is

reached, you will be issued with a  returns reference number, this must be quoted on the
outside of the parcel you are returning.  All details regarding the return have been logged
against this reference number.

                      ANY PARCELS RECEIVED WITHOUT A RETURNS REFERENCE NUMBER

7.

            When making enquiries concerning a spare parts order please try to have the following
            information available: 

NUMBER,DESCRIPTION OF PART, MODEL NUMBER and if possible the  S.U.K Reference
Number from our delivery note.

8.

            Sharp guarantees the availability of service parts for the following periods from the date
            of final production of the product. These are  minimums and we would always do our best  to

supply outside these periods.

            Cosmetic Parts

1 Year

            Mechanical/Electrical Components

5 Years

            Electronic Components

7 Years

Dependent on type of product  manufactured as of 1999 the parts availability is:

Cosmetic Parts/Printed Literature

1-3 Years

Framework Parts

3-5 Years

Performance Mechanical/Electrical

   7 Years

9.         Printed Circuit Boards

            Replacement Printed Circuit Boards are not normally available for Consumer Products.
            P.W.B.s are repairable to component level.

10.

            All parts are chargeable.

            Spare parts prices are reviewed each April, although prices may change without prior notice,

every effort will be made to give customers reasonable notice of any such change.

      All Orders with a value of less than £20.00 are subject to  a £2.50 minimum order charge.

11.

            Payment must be made within 30 days of invoice (see full terms and conditions of sale on

back of Despatch Note and Invoice).

12.

            Consumer products service literature is available from our publications distributor:

D & G

Tel:  01282 419805

Martin Street,

Fax: 01282 419807

Burnley, Lancs.

It is a condition of any warranty or technical support that the Dealer has informed Sharp
Technical Department of the model and serial numbers on a Company letterhead no later
than seven days from the date of purchase.

If this information is not returned to Sharp any Warranty Claim could be void in respect
to the machine in question.

The above information can be faxed to the Technical Department on 0161-204 2243.

9.1

Should a Cash Register be faulty on arrival within 14 days of purchase from Sharp, the
Dealer should immediately inform the ECR / EPOS Technical Department. An RA Note
(Return Authorisation) will then be raised by the Technical Department.

Sharp will then arrange for the collection of the faulty unit from the Dealer. The product
must be returned complete with all consumables and accessories and in its original
Packaging.

All units returned on a faulty on arrival basis will be repaired and returned to the Dealer.

9.2

Should the Cash Register be found to be defective within 12 months of purchase, the
faulty unit can be returned to Sharp Electronics (UK) Ltd approved contractor, directly
by the Dealer?

The Dealer will then be invoiced for the labour content of the repair; all parts used being
covered under the warranty.

9.3

Should the Dealer decide to undertake the repair of the faulty unit himself, the cost of the
faulty components used may be claimed back from Sharp under the Warranty Parts
Claim system (see attached supplement outlining claim system).

Under no circumstances will Sharp be liable for any claim that is made for the labour
content for either workshop or field repair.

a)

If a  unit is received physically damaged either accidentally or by misuse or
attempted repair, the Sharp contractor will not attempt the repair.

b)

No advance replacement for printers or PWB's is available so it is recommended
that the Dealer hold spare units.

c)

Consumable items (i.e. rolls, ribbons) exterior panels or covers are  not covered
under warranty.

If on receipt of a Cash Register or Cash Register Option the unit is found to be
physically damaged the Dealer should choose one of the following options: -

P

Refuse Delivery.

P

Make a note of the suspected damage on the drivers documents.

P

Report the incident to Sharp Distribution Tel: 0161-204-2556 or 0161-204-2334
as soon as possible, but no later than 3 days after receipt

NB  

No action can be taken by Sharp if the damage is not reported as specified

Repair of out of warranty machines i.e. over 12 months from the date of purchase from
Sharp Electronics (UK) Ltd: -

Units can be returned to the Sharp approved service contractor directly if the Dealer
wishes not to carry out the repair himself.

The dealer will be invoiced for the labour and parts content of the repair.

NO warranty claim will be accepted by Sharp for any content of this invoice. The Dealer
must settle his account with the contractor directly.

Do not send faulty units to Sharp for repair unless specifically told to do so by a member
of the ECR / EPOS Technical Department.

Sharpserv

County Estate

Nunn Brook Road

Huthwaite

Nottinghamshire

NG18 1RP

Tel: - 0870 7380099

Fax: - 0870 7380909