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3.1

The physical structure, operations, functions and appearance of Sharp Electronics Cash
Register products are established by the company standards and specifications. Changes
in the product line can only be made with the written approval of Sharp Electronics (UK)
Ltd.

4.1

Service Manuals can be downloaded from the Sharp technical 

website

www.Tradenet.Sharp.co.uk/Tech.

5.1

Sharp Electronics (UK) Ltd Cash Register products will be supplied to dealers who

have an engineer who has successfully completed the Sharp training course. The

course is provided free of charge at Sharp offices in Manchester and Watford.

Other venues may be selected at the discretion of Sharp for which the dealer may be

liable for training expenses.

Sharp reserves the right to refuse the training of unsuitable applicants. Any engineer

who fails to reach the appropriate standard will not be awarded the Training

Certificate.

It is the dealer’s responsibility to maintain the correct ratio of properly trained

engineers to machine placements, to correctly and promptly carry out all after-sales

service for Cash Register products.

It is compulsory that any dealer taking open  POS systems i.e.: - UP-5000 has

successfully completed a training course, if this is not the case NO technical assistance

will be given to that engineer. If no engineers at a dealer have been successfully

trained, NO technical assistance will be given to that dealer.

Please note the following conditions for engineers attending Sharp Technical course: -

a.

Each engineer submitted must  have prior knowledge of Electronic Cash

Register technology, and must have a basic knowledge of electronics as applied

to the industry.

b.

The engineer must bring with them a complete service tool kit containing the

appropriate meters, service tools etc.

c.

The Dealer is responsible for certifying that the engineer is in his employment,

and operates from the address shown on the training application form.

d.

Failure to attend a confirmed training course without a reasonable amount of

notice (not less than 1 week) may result in a charge of £150 being levied at the

discretion of Sharp.

Failure to comply with any of the above will eliminate the engineer from the course.

Course information and booking details will be sent to the Dealer on a regular basis.

6.1

Service field support is available from the ECR / EPOS Technical Department at Sharp,
for difficult technical problems only. This will be at the discretion of Sharp Electronics
(UK) Ltd Technical Staff.

During the warranty period this support if required will be free of charge, but Sharp
retain the right to raise a charge for calls made under the following conditions: -

a.

The machine has not been maintained to the specified standards laid down by
Sharp.

b.

If any engineer has worked on the machine, which has not successfully
completed a service course for the model in question that is approved by the
Sharp Technical Department.

c.

If the machine has not been maintained to current Sharp specification.

d.

The machine has not been properly installed and key operator training has not
been given.

e.

The machine, faulty components or consumables are out of the warranty period.

f.

The machine has had modifications carried out and spare parts or consumables
used that are not approved by Sharp Electronics (UK) Ltd.

All requests for field service support visits to problem machines  must be made by the
Dealer Principal or Service Manager, to the Sharp ECR / EPOS Support Department.

Sharp Technical  staff are not authorised to carry out routine
maintenance. Technical telephone assistance is not subject to the
above conditions and will be provided free of charge.

NB

This number is reserved exclusively for Technical queries from ECR / EPOS Dealers.
This number should not be passed under any circumstances to any other parties or used
for non-technical calls, because of the complexity's of the Open  POS only successfully
trained engineers will be able to gain Hot-Line technical support.

7.1

To open a Spare Part Account you must complete and return the ‘Service Parts Account
Application’ form  Appendix 3

When completing a Spare Parts Order Form or placing a telephone order, the complete
thirteen digit part code must be supplied; otherwise the order will not be processed. This
code can be found in the relevant Service Manual. In case of any enquiry relating to a
spare parts Delivery Advice Note, it is vital to quote the Reference Number which
appears in the top right hand corner. Once a ‘Spare Parts Account’ has been set up you
can also order online by completing the online registration form. Or fax  Appendix 4
‘Spare Parts Order Form’ to 0161 203-4818

1.

To provide our customers with a fast, reliable and comprehensive spare parts service.

To resolve difficulties promptly and courteously.

To endeavour to ensure that end users are not inconvenienced by lack of, or delays
in supplying parts.

2.

Service parts are sold to Account holders only.
Orders can be placed by any of the following methods:-

            - for further details contact Service Administration   

-available 24 Hours per day 7 days per week

  

-To Sharp Electronics , Manchester

-available Monday to Friday 9:00 to 17:00

         

     0161 205 7531

 

 

               

                  

      -PARTS.CENTRE@sharp-uk.co.uk

                                  
                            

3.

Valid orders received before 16:15 hours (Intranet 16:30 hours) are despatched the same day
carriage paid, either by first class post or a next working day delivery service. If you have not
received your order or our acknowledgement, within 3 working days, please let us know.

4.

                         

Shortages and Damage in Transit must be notified within 3 days of the despatch date.

                         Despatch Note  Numbers must be quoted, if available.

Consignments delivered in a damaged condition,  may become the subject of an insurance
claim, and should be retained in their original packing until Sharp or its Agent has had an
opportunity to inspect them.

5.

i

Back Order items may be cancelled at any time unless we have already despatched
them to you or they were specially ordered for you.

ii

Sharp will not normally agree to cancel accepted orders if they have been processed.
In unusual circumstances, cancellation may be accepted, but will incur a re-stocking
charge

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