Sharp UP-600 / UP-700 (serv.man28) FAQ ▷ View online
46. Real Keys
Q. The Real Clerk key is not being recognised even though the Clerk has been
Q. The Real Clerk key is not being recognised even though the Clerk has been
programmed it is recognised as a pre-set or code.
A. This is because if you have not programmed a key number against this clerk
go into PGM for clerk settings and allocate a key number.
go into PGM for clerk settings and allocate a key number.
47. Real Keys
Q. Is it possible to set up a Real Clerk key with extra authority (entry to PGM
etc) and also on the same machine have Clerk pre-set buttons on the keyboard
for standard operators.
A. Yes, because the Clerk system allows for any combination of type. So you
could set up some operators as pre-sets and one clerk as real key.
could set up some operators as pre-sets and one clerk as real key.
48. Clerk & Cashiers
Q. Is it possible to have a Clerk and Cashier system on the Till; I want an AM
and PM breakdown for reporting but would like to use the real keys for the
different shifts.
different shifts.
A. Yes, the Clerks would have to be the Real keys (Cashiers cannot be real keys)
create both files, and allocate push Cashiers on keyboard.
create both files, and allocate push Cashiers on keyboard.
When a combination of Clerk and Cashiers are used the CCD is valid for
Cashiers not Clerks.
Cashiers not Clerks.
49. Customer Accounts
Q. Can the Magnetic Card Reader be used to call up Customer Accounts?
Q. Can the Magnetic Card Reader be used to call up Customer Accounts?
A. Yes the Magnetic Card Reader can be used to program in your customer
accounts and then recalled by swiping the card through.
50. Customer Accounts
Q. If using magnetic stripe cards for customer accounts does the card details
such as name & address need to be pre programmed into the machine.
A. No.
As the card is swiped for the first time, the machine will ask for the name &
As the card is swiped for the first time, the machine will ask for the name &
address details; these will then be stored in the POS memory.
51. Customer Accounts
Q. Is it possible to start a transaction then transfer this to a Customer account
A. Yes.
There is no additional programming required, you simply start the transaction
then press the Customer Account key.
There is no additional programming required, you simply start the transaction
then press the Customer Account key.
52. Memory Allocation
Q. With standard memory how many EAN's can we have on the UP-600/700?
Q. With standard memory how many EAN's can we have on the UP-600/700?
A. With the MRS settings you can have approximately 2100 PLU/EAN‟s these are
1 price 16 characters (please remember that the default files are different on
both models).
1 price 16 characters (please remember that the default files are different on
both models).
53. Machine to Machine downloading
Q. How do I download a complete copy one UP600/700 to another?
Q. How do I download a complete copy one UP600/700 to another?
A. The machines use the RS232 Channel-2 for this job.
Make an RJ45 To RJ45 cable then select data send or receive in SRV or PGM
Mode.
Mode.
54. Machine to Machine downloading
Q. I have noticed there is an all download in Service mode and in Program mode,
what is the difference?
A. The difference is Service Pre-sets, Files and all PGM are sent down in SRV
mode and only PGM settings are sent in PGM mode.
Please note if you are downloading between different models the
mode and only PGM settings are sent in PGM mode.
Please note if you are downloading between different models the
Keyboard settings will not be sent.
55. Code not free
Q. The error message “Code not free” appears when the mode key is moved out
of reg. mode on an in line system (i.e. into X position it then lets you take the
report but will not allow you back).
of reg. mode on an in line system (i.e. into X position it then lets you take the
report but will not allow you back).
A. This is caused by a machine having an overlap clerk on the system. This was
the case with all other machines, however there is now a break through .
If you go to the Z1 position then try to do a reset report the machine will inform
you which clerk is in overlap mode (and if still signed on will display the machine
the case with all other machines, however there is now a break through .
If you go to the Z1 position then try to do a reset report the machine will inform
you which clerk is in overlap mode (and if still signed on will display the machine
number ) simply insert this key and complete its transaction.
56. Code not free
Q. The error message “Code not free” appears when the mode key is moved into
X1 or X2 mode position, and then any other mode switch position?
X1 or X2 mode position, and then any other mode switch position?
A. This is caused by a machine having an overlap clerk on the system. Go into
X1/Z1 position and press the Cancel key,
X1/Z1 position and press the Cancel key,
If you go to the X1/Z1 position then try to do any reset report the machine will
inform you which clerk is in overlap mode.
Press cancel key until you are back to the main X1/Z1 screen.
inform you which clerk is in overlap mode.
Press cancel key until you are back to the main X1/Z1 screen.
Remove the inserted key, the ! Symbols will appear go back to Reg position and
insert the offending Overlap key and finalise the transaction.
insert the offending Overlap key and finalise the transaction.
57. Reports
Q. Is it possible to take PLU/EAN Reports on individual machines within a
network ?
network ?
A. No. Because the PLU/EAN sales file is only located in the Master machine on a
network.
58. Reports
Q. When trying to sign on with a Clerk on a Satellite the error message “Z Entry
Error” appears?
Error” appears?
A. This is usually because one of the machines has had an INDIVIDUAL Reset
report taken and depending on your system set up the Master machine will now
report taken and depending on your system set up the Master machine will now
have to carry out a SYSTEM RESET Report.
59. Reports
Q. When taking a system PLU Report from the Master it does not appear to
contain the PLU totals from the satellite machine.
contain the PLU totals from the satellite machine.
A. This is usually caused by incorrect T Log files in the Master machine.
The Master should contain file 147 (T Log Receive Buffer).
Satellite should contain file 146 (T Log Buffer).
Satellite should contain file 146 (T Log Buffer).
The above is usually caused by a Satellite machine being converted to a
Master machine
Master machine
To create the correct file follow this procedure.
1. Delete the incorrect T Log file.
2. Re-create the IRC, this will then automatically create the relevant
1. Delete the incorrect T Log file.
2. Re-create the IRC, this will then automatically create the relevant
files.
60. Reports
Q. When taking a system PLU Report from the Master it does not appear to
contain the PLU totals from the satellite machine.
contain the PLU totals from the satellite machine.
A. Please refer to above issue.
This phenomenon was caused by incorrect set up for the Overlap Feature,
This phenomenon was caused by incorrect set up for the Overlap Feature,
System Pre-set line 910 was set for Overlap but the appropriate files were not
created.
created.
As a general rule please always check the service parameters and other
related program settings are compatible
61. Reports
Q. When taking a system PLU Report from the Master it does not appear to
Q. When taking a system PLU Report from the Master it does not appear to
contain the PLU totals from the satellite machine.
A. Please refer to above issue.
The problem at this site was T Log job was not set (923-C was set to 0.)
The problem at this site was T Log job was not set (923-C was set to 0.)
Changed 932-C to 1 and everything was OK.
62. Reports
Q. When taking a system PLU Report the machine does not contain the PLU
Q. When taking a system PLU Report the machine does not contain the PLU
totals?
A. Please refer to above issue.
This phenomenon was caused by incorrect file set up.
This phenomenon was caused by incorrect file set up.
File 30 was not present, this was caused by converting a Slave machine to a
Master.
TO create file 30 you will have to re-create the PLU EAN Sales file.
Master.
TO create file 30 you will have to re-create the PLU EAN Sales file.
63. Reports
Q. When taking a system PLU Report the machine does not contain the PLU
totals.
Q. When taking a system PLU Report the machine does not contain the PLU
totals.
A. After going through the previous issues. The problem still existed.
This phenomenon was caused by lack of memory.
Overlap files were deleted, 910-A set to 0.
This phenomenon was caused by lack of memory.
Overlap files were deleted, 910-A set to 0.
Then IRC was re-created.and the problem was resolved.
64. Reports
Q. When taking a system PLU Report the machine does not contain the PLU
totals.
totals.
A. Please refer to above issues.
This was caused by setting line 909-B to 4.
This was caused by setting line 909-B to 4.
“Skipping of data on PLU resetting report”.
65. Reports
Q. Is it possible to overwrite an amount entry at CCD if an incorrect amount is
entered?
entered?
A. Yes, there is an error in the user manual and the VOID key is missing.
If you highlight the incorrect amount and press enter. Enter the amount again
then press the VOID key this will then delete the entry.
then press the VOID key this will then delete the entry.
66. Reports
Q. The NS counter is not appearing on the Clerk report.
A. Please check job code 902-C the report format for the Clerk report should be
set to Cashier Type if NS is required.
set to Cashier Type if NS is required.
See print format in User Manual.
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