DOWNLOAD Sharp BD-HP35S (serv.man9) Service Manual ↓ Size: 10.1 MB | Pages: 74 in PDF or view online for FREE

Video stops.

•  Has the Player been subjected to shock or impact? Are you using it in an unstable location? The Player will stop if it 

senses shock or vibration.

The Player makes a snapping sound when starting 

playback or loading a disc.

•  The player may sometimes make a snapping sound when starting playback if it has not been operated in a while. These 

sounds are not malfunctions of the player but are normal operating conditions.

No picture.

•  Make sure that the cable is connected correctly. (Page 16)
•  Make sure that the connected TV or the AV receiver is set to the correct input. (Pages 16–17)
•  Take out the disc and clean it. (Page 13)
•  Make sure that region code on the disc matches that of this Player. (Page 9)
•  There is no picture from the HDMI output.

 

−

Are the settings performed correctly? Please check the settings. (Page 42)

Screen freezes and operation buttons do not work.

•  Turn off the power and turn on the power again.
•  If the power is not turned off, perform a reset. (Page 61)
•  Is the disc damaged or dirty? Check the condition of the disc. (Page 13)

Square noise (mosaic) appears on the screen.

•  Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression 

technology.

Audio is not output, or images are not played back 

properly.

•  The audio may not be output or the images may not be played back properly for some discs in which copyright-

protected contents are recorded. (Pages 10–11)

3D images cannot be output to a TV.

•  Is an HDMI cable used?
•  Are a 3D compatible TV and 3D glasses used?
•  Is a proper connection made between the HDMI OUT terminal of the player and the HDMI input terminal of the 3D 

compatible TV? (Page 16)

•  Are all devices (amplifier, AV receiver, etc.) between the TV and the player connected by HDMI and 3D compatible? 

(Pages 16-17)

•  Is the 3D setting on this player correct? (Pages 23, 45)
•  Is the 3D setting on the TV correct?
•  Is a 3D compatible BD disc being played back?

Noise appears on the screen.

•  When you watch TV broadcasts with the power of this player turned on, noise may appear on the TV screen.  In such 

cases, turn off the power to this player or keep this player away from the TV.

(Continued on the next page)

No sound, or sound is distorted.

•  If the volume of the TV or amplifier is set to minimum, turn the volume up.
•  There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 

35)

•  Check that the audio cable is connected correctly. (Page 

17)

•  Check that the cable plugs are clean.
•  Take out the disc and clean it. (Page 

13)

•  Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or 

non-standard audio is recorded for the audio content of the disc. (Page 

10)

Audio is not output, or images are not played back 

properly.

•  The audio may not be output or the images may not be played back properly for some discs in which copyright-

protected contents are recorded.

Cannot connect to the Internet.

•  Is the LAN cable connected properly? (Page 

18)

•  Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 

18)

•  Is the power for the connected equipment, such as a broadband router or modem turned on?
•  Is the broadband router and/or modem properly connected?
•  Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages 

46–49)

•  Is the wireless LAN adapter connected properly? (Page 

19)

•  Is the power for the connected equipment, such as a wireless router or access point turned on?
•  Is the wireless router or access point properly connected?
•  Are there any obstacles, such as physical structures (brick and concrete walls, etc.) and electronics (microwave, etc.) 

between the wireless router/access point and the player? As this may cause interference with the wireless signal, make 

sure to keep obstacles away.

•  Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages 

46–49)

Cannot download BD-LIVE contents.

•  Is the LAN cable or the wireless LAN adapter connected properly? (Page 

18–19)

•  Is the USB memory device properly connected? Check that the USB memory device is connected to the USB1 or USB2 

terminal of this Player. (Page 

27)

•  Check if the BD disc supports BD-LIVE.
•  Check the setting for “BD Internet Access”. (Page 

44)

The TV operates incorrectly.

•  Some TVs with wireless remote control capability may operate incorrectly when using the remote control of this Player. 

Use such TVs away from this Player.

The Player heats up during use.

•  When using this Player, the console cabinet may heat up depending on the usage environment. This is not a malfunction.

B

 (On/Standby) indicator will remain lit.

•  When the AC cord is removed from the outlet, the B (On/Standby) indicator will remain lit for a short period. This is 

normal and is not a malfunction.

•  If this Player receives strong interference from a source such as excessive static electricity, strong external noise, malfunction of power supply, or 

voltage caused by lightning during use or a wrong operation is sent to the Player, errors like the Player not accepting an operation may occur. 

Press and hold B on the Player until “

” appears on the front panel display when the Player does not operate properly even after the 

power has been turned off. Then, after the B (On/Standby) indicator is lit, turn on the power.

B

 (Power)

•  When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take a few moments for the system processing to finish before 

the Player is ready for use. During the system processing, the BD/DVD/CD mode indicator on the front panel display of the player will blink. Once the system processing has finished, 

the indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.

•  Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must be set again.

•  When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the problem, contact the nearest service centre approved by 

SHARP.

The following messages appear on the TV screen in case of an error during operation.

Cannot play.

•  The disc cannot be played back with this Player.

•  Check the disc, and load it correctly.

Incompatible disc.

•  If you load a disc which cannot be played with this 

Player (i.e. a scratched disc), or if you load a disc upside 

down, this message will appear, and the disc tray will 

automatically pop out.

•  Occurs if the loaded disc cannot be played because it is 

a non-standard disc or scratched, etc.

•  Remove the disc.

Cannot operate.

•  Occurs if an operation is incorrect.

—

This USB memory is not formatted properly. Please format 

the memory in USB memory management.

•  Occurs if there is a formatting error.

•  Occurs if the USB memory is not formatted with FAT 

32/16.

•  Format the USB memory again.

•  Format the USB memory with your PC.

The Connected USB Memory cannot be used. It should be 

compliant with USB 2.0

•  Occurs if USB memory not compliant with USB 2.0 High 

Speed (480Mbit/s) is used (i.e. USB 1.0/USB 1.1).

•  Connect USB 2.0 High Speed (480Mbit/s) compliant 

USB memory.