Sharp BD-HP22H (serv.man9) User Manual / Operation Manual ▷ View online
(Continued on the next page)
Troubleshooting
Picture
Problem
Possible causes and solutions
No picture.
Make sure that the cables are connected correctly. (Pages 15–17)
Make sure that the connected TV or the AV receiver is set to the correct input.
(Pages 15–17)
Take out the disc and clean it. (Page 10)
Make sure that region code on the disc matches that of this Player. (Page 7)
There is no picture from the HDMI output.
Make sure that the connected TV or the AV receiver is set to the correct input.
(Pages 15–17)
Take out the disc and clean it. (Page 10)
Make sure that region code on the disc matches that of this Player. (Page 7)
There is no picture from the HDMI output.
Are the settings performed correctly? Please check the settings. (Page 38)
There is no picture from the component video output.
Are the settings performed correctly? Please check the settings. (Page 38)
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Screen freezes and operation
buttons do not work.
buttons do not work.
Press
H STOP, then restart playback.
Turn off the power and turn on the power again.
If the power is not turned off, perform a reset. (Page 48)
Is the disc damaged or dirty? Check the condition of the disc. (Page 10)
If the power is not turned off, perform a reset. (Page 48)
Is the disc damaged or dirty? Check the condition of the disc. (Page 10)
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There is just audio with no video.
Is the connection cable for video output connected properly? (Pages 15–17)
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Widescreen video appears vertically
stretched, or black bands appear at
the top and bottom of the screen.
stretched, or black bands appear at
the top and bottom of the screen.
Is “TV Aspect Ratio” set to match the connected TV? (Page 38)
If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”? (Page 38)
If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”? (Page 38)
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Square noise (mosaic) appears on
the screen.
the screen.
Blocks in images may be visible in scenes with rapid movement due to the
characteristics of digital image compression technology.
characteristics of digital image compression technology.
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The playback screen will be
disturbed if DVD video is recorded
to a VCR, or played back through a
VCR.
disturbed if DVD video is recorded
to a VCR, or played back through a
VCR.
This Player complies with analogue copy protection. Some discs contain a copy
prohibiting signal. If you try to play back such discs through a VCR, or record to a
VCR and play back the signal, the copy protection will prevent normal playback.
(Pages 16–17)
prohibiting signal. If you try to play back such discs through a VCR, or record to a
VCR and play back the signal, the copy protection will prevent normal playback.
(Pages 16–17)
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Audio is not output, or images are
not played back properly.
not played back properly.
The audio may not be output or the images may not be played back properly for
some discs in which copyright-protected contents are recorded.
some discs in which copyright-protected contents are recorded.
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Sound
Problem
Possible causes and solutions
No sound, or sound is distorted.
If the volume of the TV or amplifier is set to minimum, turn the volume up.
There is no sound during still mode, slow motion playback, fast forward and fast
reverse. (Page 31)
DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal.
Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT
OPTICAL terminal on this Player. (Page 18)
Check that the audio cable is connected correctly. (Pages 18–19)
Check that the cable plugs are clean.
Take out the disc and clean it. (Page 10)
Audio may not be output depending on the audio recording status, such as when
audio other than an audio signal or non-standard audio is recorded for the audio
content of the disc. (Page 7)
There is no sound during still mode, slow motion playback, fast forward and fast
reverse. (Page 31)
DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal.
Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT
OPTICAL terminal on this Player. (Page 18)
Check that the audio cable is connected correctly. (Pages 18–19)
Check that the cable plugs are clean.
Take out the disc and clean it. (Page 10)
Audio may not be output depending on the audio recording status, such as when
audio other than an audio signal or non-standard audio is recorded for the audio
content of the disc. (Page 7)
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Left and right channels of audio are
reversed, or sound comes out of
only one side.
reversed, or sound comes out of
only one side.
Are left and right audio cables connected to the opposite terminal, or is one side
disconnected? (Page 19)
disconnected? (Page 19)
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Audio is not output, or images are
not played back properly.
not played back properly.
The audio may not be output or the images may not be played back properly for
some discs in which copyright-protected contents are recorded.
some discs in which copyright-protected contents are recorded.
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Network
Problem
Possible causes and solutions
Cannot connect to the Internet.
Is the LAN cable connected properly?
Is the wrong cable such as a modular cable used? Connect a LAN cable to the
ETHERNET terminal. (Page 20)
Is the power for the connected equipment, such as broadband router or modem
turned on?
Is the broadband router and/or modem properly connected?
Is the proper value(s) set in the network setting? Check “Communication Setup”.
(Pages 41–43)
Is the wrong cable such as a modular cable used? Connect a LAN cable to the
ETHERNET terminal. (Page 20)
Is the power for the connected equipment, such as broadband router or modem
turned on?
Is the broadband router and/or modem properly connected?
Is the proper value(s) set in the network setting? Check “Communication Setup”.
(Pages 41–43)
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Appendix
Troubleshooting
Problem
Possible causes and solutions
Cannot download BD-LIVE contents.
Is the LAN cable connected properly?
Is the USB memory device properly connected? Check that the USB memory
device is connected to the BD STORAGE/SERVICE terminal of this Player.
Check if the BD disc supports BD-LIVE.
Check the setting for “BD Internet Access”. (Page 40)
Is the USB memory device properly connected? Check that the USB memory
device is connected to the BD STORAGE/SERVICE terminal of this Player.
Check if the BD disc supports BD-LIVE.
Check the setting for “BD Internet Access”. (Page 40)
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Other
Problem
Possible causes and solutions
The TV operates incorrectly.
Some TVs with wireless remote control capability may operate incorrectly when
using the remote control of this Player. Use such TVs away from this Player.
using the remote control of this Player. Use such TVs away from this Player.
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The Player heats up during use.
When using this Player, the console cabinet may heat up depending on the usage
environment. This is not a malfunction.
environment. This is not a malfunction.
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B (Standby/On) indicator will
remain lit.
remain lit.
When the AC cord is removed from the outlet, the
B (Standby/On) indicator will
remain lit for a short period. This is normal and is not a malfunction.
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To Reset this Player
If this Player receives strong interference from a source such as excessive static electricity, strong external noise, malfunction
of power supply, or voltage caused by lightning during use or a wrong operation is sent to the Player, errors like the Player not
accepting an operation may occur. Press and hold
of power supply, or voltage caused by lightning during use or a wrong operation is sent to the Player, errors like the Player not
accepting an operation may occur. Press and hold
B on the Player until “
” appears on the front panel display when
the Player does not operate properly even after the power has been turned off. Then, after the
B (Standby/On) indicator is lit,
turn on the power.
When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take
a few moments for the system processing to finish before the Player is ready for use. During the system processing, the
BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the
indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.
Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must
be set again.
When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the
problem, contact the nearest service centre approved by SHARP.
When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take
a few moments for the system processing to finish before the Player is ready for use. During the system processing, the
BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the
indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.
Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must
be set again.
When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the
problem, contact the nearest service centre approved by SHARP.
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Network (Continued)
The following conditions do not always denote trouble. Therefore, perform the checks described below before calling for
service. If the problem cannot be corrected by the use of this guide, remove the main plugs from the wall socket, and
contact the dealer or supplier from whom the unit was purchased in order to obtain service. Where this is not possible
please visit our web-site www.sharp.co.uk/customersupport.
Customers without Internet access may telephone 0845 880 0421 during office hours (or (01) 6760648 if telephoning from
Ireland),
service. If the problem cannot be corrected by the use of this guide, remove the main plugs from the wall socket, and
contact the dealer or supplier from whom the unit was purchased in order to obtain service. Where this is not possible
please visit our web-site www.sharp.co.uk/customersupport.
Customers without Internet access may telephone 0845 880 0421 during office hours (or (01) 6760648 if telephoning from
Ireland),
Certain replacement parts and accessories may be obtained from our main parts distributor, who can be contacted on the
following numbers:
following numbers:
WILLOW VALE ELECTRONICS LTD.:
0121 766 5414
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of the date
of purchase to the repairing company. Please keep your invoice or receipt, which is supplied at the time of purchase.
of purchase to the repairing company. Please keep your invoice or receipt, which is supplied at the time of purchase.
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Messages Relating to BD disc and DVD disc
The following messages appear on the TV screen in case the disc you tried to playback is not appropriate or the
operation is not correct.
operation is not correct.
Error message
Possible Error
Suggested Solution
Cannot play.
The disc cannot be played back with
this Player.
this Player.
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Check the disc, and load it correctly.
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Incompatible disc.
If you load a disc which cannot be
played with this Player (i.e. a scratched
disc), or if you load a disc upside down,
this message will appear, and the disc
tray will automatically pop out.
played with this Player (i.e. a scratched
disc), or if you load a disc upside down,
this message will appear, and the disc
tray will automatically pop out.
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Occurs if the loaded disc cannot be
played because it is a non-standard disc
or scratched, etc.
played because it is a non-standard disc
or scratched, etc.
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Remove the disc.
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Cannot operate.
Occurs if an operation is incorrect.
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This USB memory is not formatted
properly. Please format the memory in
USB memory management.
properly. Please format the memory in
USB memory management.
Occurs if there is a formatting error.
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Format the USB memory again.
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The Connected USB Memory cannot
be used. It should be compliant with
USB 2.0
be used. It should be compliant with
USB 2.0
Occurs if USB memory not compliant
with USB 2.0 High Speed (480Mbit/s) is
used (i.e. USB 1.0/USB 1.1).
with USB 2.0 High Speed (480Mbit/s) is
used (i.e. USB 1.0/USB 1.1).
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Connect USB 2.0 High Speed
(480Mbit/s) compliant USB memory.
(480Mbit/s) compliant USB memory.
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On-screen Error Messages
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Appendix
Glossary
BDAV (Page 7)
BDAV (Blu-ray Disc Audio/Visual, BD-AV) refers to one of the
application formats used for writable Blu-ray discs such as
BD-R, BD-RE, etc. BDAV is a recording format equivalent to
DVD-VR (VR mode) of the DVD specifications.
application formats used for writable Blu-ray discs such as
BD-R, BD-RE, etc. BDAV is a recording format equivalent to
DVD-VR (VR mode) of the DVD specifications.
BD-J application
The BD-ROM format supports Java for interactive functions.
“BD-J” offers content providers almost unlimited functionality
when creating interactive BD-ROM titles.
“BD-J” offers content providers almost unlimited functionality
when creating interactive BD-ROM titles.
BD-LIVE (page 27)
A variety of interactive content is available from BD-LIVE
compatible Blu-ray discs via the internet.
compatible Blu-ray discs via the internet.
BDMV (page 7)
BDMV (Blu-ray Disc Movie, BD-MV) refers to one of the
application formats used for BD-ROM which is one of the
Blu-ray Disc specifications. BDMV is a recording format
equivalent to DVD-video of the DVD specification.
application formats used for BD-ROM which is one of the
Blu-ray Disc specifications. BDMV is a recording format
equivalent to DVD-video of the DVD specification.
BD-R (pages 7, 25)
A BD-R (Blu-ray Disc Recordable) is a recordable, write-once
Blu-ray Disc. Since contents can be recorded and cannot be
overwritten, a BD-R can be used to archive data or for storing
and distributing video material.
Blu-ray Disc. Since contents can be recorded and cannot be
overwritten, a BD-R can be used to archive data or for storing
and distributing video material.
BD-RE (pages 7, 25)
A BD-RE (Blu-ray Disc Rewritable) is a recordable and
rewritable Blu-ray Disc.
rewritable Blu-ray Disc.
BD-ROM
BD-ROMs (Blu-ray Disc Read-Only Memory) are commercially
produced discs. Other than conventional movie and video
contents, these discs have enhanced features such as
interactive content, menu operations using pop-up menus,
selection of subtitle display, and slide shows. Although a
BD-ROM may contain any form of data, most BD-ROM discs
will contain movies in High Definition format for playback on
Blu-ray Disc players.
produced discs. Other than conventional movie and video
contents, these discs have enhanced features such as
interactive content, menu operations using pop-up menus,
selection of subtitle display, and slide shows. Although a
BD-ROM may contain any form of data, most BD-ROM discs
will contain movies in High Definition format for playback on
Blu-ray Disc players.
Blu-ray Disc (BD) (page 7)
A disc format developed for recording/playing high-definition
(HD) video (for HDTV, etc.), and for storing large amounts of
data. A single layer Blu-ray Disc holds up to 25 GB, and a
dual-layer Blu-ray Disc holds up to 50 GB of data.
(HD) video (for HDTV, etc.), and for storing large amounts of
data. A single layer Blu-ray Disc holds up to 25 GB, and a
dual-layer Blu-ray Disc holds up to 50 GB of data.
Chapter number (pages 35, 36)
Sections of a movie or a music feature that are smaller than
titles. A title is composed of several chapters. Some discs
may only be comprised of a single chapter.
titles. A title is composed of several chapters. Some discs
may only be comprised of a single chapter.
Copy guard
This function prevents copying. You cannot copy discs
marked by the copyright holder with a signal which prevents
copying.
marked by the copyright holder with a signal which prevents
copying.
Disc menu (page 26)
This lets you select things like the subtitle language or audio
format using a menu stored on the DVD video disc.
format using a menu stored on the DVD video disc.
Dolby Digital
A sound system developed by Dolby Laboratories Inc. that
gives movie theatre ambience to audio output when the
product is connected to a Dolby Digital processor or amplifier.
gives movie theatre ambience to audio output when the
product is connected to a Dolby Digital processor or amplifier.
Dolby Digital Plus
A sound system developed as an extension to Dolby Digital.
This audio coding technology supports 7.1 multi-channel
surround sound.
This audio coding technology supports 7.1 multi-channel
surround sound.
Dolby TrueHD
Dolby TrueHD is a lossless coding technology that supports
up to 8 channels of multi-channel surround sound for the next
generation optical discs. The reproduced sound is true to the
original source bit-for-bit.
up to 8 channels of multi-channel surround sound for the next
generation optical discs. The reproduced sound is true to the
original source bit-for-bit.
DTS
This is a digital sound system developed by DTS, Inc. for use
in cinemas.
in cinemas.
DTS-HD High Resolution Audio
DTS-HD High Resolution Audio is a new technology
developed for the next generation high definition optical disc
format.
developed for the next generation high definition optical disc
format.
DTS-HD Master Audio
DTS-HD Master Audio is a lossless audio compression
technology developed for the next generation high definition
optical disc format.
technology developed for the next generation high definition
optical disc format.
DTS-HD Master Audio | Essential
DTS-HD Master Audio | Essential is a lossless audio
compression technology developed for the next generation
high definition optical disc format.
compression technology developed for the next generation
high definition optical disc format.
DVD upscaling (page 25)
Upscaling (upconverting) refers to a function of various
players and devices that enlarge the image size to fit the size
of the screen of video equipments such as a TV.
players and devices that enlarge the image size to fit the size
of the screen of video equipments such as a TV.
DVD video (pages 7, 25)
A disc format that contains up to eight hours of moving
pictures on a disc the same diameter as a CD. A single-layer
single sided DVD holds up to 4.7 GB; a double layer single-
sided DVD, 8.5 GB; a single layer double-sided DVD, 9.4
GB; double-layer double-sided DVD, 17 GB. The MPEG 2
format was adopted for efficient video data compression. It is
a variable rate technology that encodes the data to according
to the status of the video for reproducing high-quality images.
Audio information is recorded in a multi-channel format such
as Dolby Digital, allowing for a realistic audio presence.
pictures on a disc the same diameter as a CD. A single-layer
single sided DVD holds up to 4.7 GB; a double layer single-
sided DVD, 8.5 GB; a single layer double-sided DVD, 9.4
GB; double-layer double-sided DVD, 17 GB. The MPEG 2
format was adopted for efficient video data compression. It is
a variable rate technology that encodes the data to according
to the status of the video for reproducing high-quality images.
Audio information is recorded in a multi-channel format such
as Dolby Digital, allowing for a realistic audio presence.
DVD+/-R (pages 7, 25)
A DVD+/-R is a recordable, write-once DVD. Since contents
can be recorded and cannot be overwritten, a DVD+/-R can
be used to archive data or for storing and distributing video
material. The DVD+/-R has two different formats: VR format
and Video format. DVDs created in Video format have the
same format as a DVD video, while discs created in VR (Video
Recording) format allow the contents to be programmed or
edited.
can be recorded and cannot be overwritten, a DVD+/-R can
be used to archive data or for storing and distributing video
material. The DVD+/-R has two different formats: VR format
and Video format. DVDs created in Video format have the
same format as a DVD video, while discs created in VR (Video
Recording) format allow the contents to be programmed or
edited.
DVD+/-RW (pages 7, 25)
A DVD+/-RW is a recordable and rewritable DVD. The re-
recordable feature makes editing possible. The DVD+/-RW
has two different formats: VR format and Video format. DVDs
created in Video format have the same format as a DVD
video, while discs created in VR (Video Recording) format
allow the contents to be programmed or edited.
recordable feature makes editing possible. The DVD+/-RW
has two different formats: VR format and Video format. DVDs
created in Video format have the same format as a DVD
video, while discs created in VR (Video Recording) format
allow the contents to be programmed or edited.
HDMI (page 15)
HDMI (High-Definition Multimedia Interface) is an interface
that supports both video and audio on a single digital
connection. The HDMI connection carries standard to high
definition video signals and multi-channel audio signals to
AV components such as HDMI equipped TVs, in digital form
without degradation.
that supports both video and audio on a single digital
connection. The HDMI connection carries standard to high
definition video signals and multi-channel audio signals to
AV components such as HDMI equipped TVs, in digital form
without degradation.
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