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97

U13

Paper Jamming
error

1. The copy paper is left in the Printer 

Unit.

2. During copy operation, the copy 

paper does not reach the Top Sen-
sor, or it passed through the Top 
Sensor but was not output to the 
Output Port.

3. During copy operation, no copy 

paper was fed.

1. Open the Printer Door and remove the jamming paper.
2. Check the paper feed mechanism from the Paper Sensor to the Top 

Sensor by Change Gear control.

3. Clean the Pick-up Roller.
4. Check the transportation mechanism from the Top Sensor to the Output

Port by Change Gear control.

5. Check the mechanism of the Printer Motor.
 (1) Is the rotation direction of the motor gear clockwise seen from the left on

paper feed mode?

 (2) Is the rotation direction of the motor gear counterclockwise seen from

the left on transportation mode?

6. Check the connection between the Printer Motor and CN1014 

(CONTROL Board).

7. Check Q1016’s soldering state and the following printer motor control 

signals (CONTROL Board).
CN1014-1st, 2nd, 5th and 6th pins (or Q1015-16th, 12th, 14th and 10th
pins)

→ 100 Hz (immediately after copy start) / 50 Hz (during copy operation)

8. Check the soldering state of Q1008, Q1009, Q1012, and Q1014. 

Then, check the signals on the following parts.

→ 3rd pins for Q1008, Q1009, Q1012, Q1014,  2nd pins of 

        Q1008, Q1009, Q1012, and Q1014: 100 Hz (immediately after starting
          copy) / 50 Hz (during copy operation)
9. Replace faulty cables or connectors.
10. Replace faulty gears or the Printer Motor.
11. Replace erroneous parts or boards.

1. The Top Sensor or the Actuator does

not work correctly.

1. Check the mechanism of the Actuator.

→ Does the Actuator cut off the optical sensor of IC500 (TOP SENSOR

Board) when the copy paper is on the Top Sensor?

2. Check the connection between CN500 (TOP SENSOR Board) and

CN1005 (CONTROL Board).

3. Check the soldering state of the TOP SENSOR Board, and if there is a

problem, provide resoldering.

4. Check the soldering state of R1324 and R1172 on the CONTROL Board,
    and if there is a problem, provide resoldering.
5. Check the following signals on the TOP SENSOR Board.
 (1) CN500-1st pin: +3.3 V
 (2) CN500-2nd pin: Approx. 0 V (no copy paper)
6. Check the following signals on the CONTROL Board.
 (1) CN1005-1st pin: +3.3 V
 (2) CN1005-2nd pin: Approx. 0 V (no copy paper)
7. Replace the faulty Actuator.
8. Replace faulty cables or connectors.
9. Replace faulty parts or the TOP SENSOR Board.
10. Replace the CONTROL Board.

98

U14

Door open error
    
    
    

1. The Printer Door is open.

1. Securely close the Printer Door until it clicks into place.
2. Turn on the power, check that the initial setting is completed and "1" is

displayed.

2. The Printer Door is not firmly closed. 1. Open the Printer Door.

2. Close the Printer Door again until it clicks into place.
3. Turn on the power and check that the initial setting is completed and "1"

is displayed.

4. Perform scanning operation and check that the print results have no

errors.

3. The position relation of the door claw

that detects the Door Sensor and

     the door open is inappropriate.

1. Is the claw of the Main Paper Path broken?

→ Replace Main Paper Path.

2. Check that claw of the Main Paper Path cuts off the optical sensor

(IC801) on the DOOR SENSOR Board when the Printer Door is closed.

→ Re-assemble or replace the DOOR SENSOR Board.

4. The Door Sensor is not operating

correctly.

1. Check the connection between CN800 (DOOR SENSOR Board) and

CN1009 (CONTROL Board).

2. Check the soldering state of the DOOR SENSOR Board, and if there is a

problem, provide resoldering.

3. Check the soldering state of Q1005, R1271, and R1170 on the 

CONTROL Board, and if there is a problem, provide resoldering.

4. Check the following signals on the DOOR SENSOR Board.
 (1) CN800-1st pin: +5 V
 (2) CN800-2nd pin: Approx. 5 V (when the door is open)
5. Check the following signals on the CONTROL Board.
 (1) CN1009-1st pin: +5 V
 (2) CN1009-2nd pin: Approx. 5 V (when the door is open)
 (3) Q1005-collector voltage: Approx. 0 V (when the door is open)
6. Replace faulty cables or connectors.
7. Replace faulty parts or the DOOR SENSOR Board.
8. Replace the CONTROL Board.

U21

USB Flash 
Memory error or
PC error
   
     

1. The USB cable from the computer is

not securely connected to the 
Panaboard.

1. Remove the USB cable from the Panaboard.
2. Check that "1" is displayed on the Display Window.
3. Insert the USB cable again, and check that "Pc" is displayed on the Dis-

play Window, and a window opens on the computer screen.

4. Press the "Copy Key" to store the data, again.
5. Refresh the window display, and check the scanned image.

2. The USB Flash Memory is not 
     correctly inserted.

1. Remove the USB Flash Memory from the Panaboard.
2. Check that "1" is displayed on the Display Window.
3. Insert the USB Flash Memory again, and check that "0 " is displayed on

the Display Window.

4. Press the "Copy Key" again to store the data in the USB Flash Memory.
5. Remove the USB Flash Memory, insert it to the computer, and check the

scanned image.

3. The data format of the USB Flash

Memory does not conform to the
Panaboard spec. 
(Note: Memory with encryption is

      inevitable.)

1. Remove the USB Flash Memory from the Panaboard.
2. Check that "1" is displayed on the Display Window.
3. Insert the USB Flash Memory to the computer, and store the backup data

you need.

4. Format the USB Flash Memory in the FAT32 format.
5. Insert the USB Flash Memory again, and check that "0 " is displayed on

the Display Window.

6. Press the "Copy Key" to store the data in the USB Flash Memory.
7. Remove the USB Flash Memory, insert it to the computer, and then check

the scanned image.

U22

USB memory write
protect error
 

1. Write-protected USB Flash Memory

is set.

1. Remove the USB Flash Memory from the Panaboard.
2. Check that "1" is displayed on the Display Window and the standby state

is entered correctly.

3. Cancel the write protection of the USB Flash Memory, insert it, and then

check that "0 " is displayed on the Display Window.

4. Press the "Copy Key" again to store data in the USB Flash Memory.

The following storage folder in the USB
Flash Memory is read-only.

UB-5335: "UB-5335"
UB-5835: "UB-5835"

1. Remove the USB Flash Memory from the Panaboard.
2. Check that "1" is displayed on the Display Window and the standby state

is entered correctly.

3. Insert the USB Flash Memory in the computer, and then set the storage-

folder to be in write enable.

4. Insert the USB Flash Memory to the Panaboard again, and check that

"0 " is displayed on the Display Window.

5. Press the "Copy Key" again to store the data in the USB Flash Memory.

99

U23

USB memory file
name (number of
digits) error

Serial number of the file name reached
the maximum (99).

1. Remove the USB Flash Memory from the Panaboard and insert it to the

USB connector of the computer.

2. Move the following image data files in the USB Flash Memory to other

location.

UB-5335: "UB-5335"
UB-5835: "UB-5835"

3. Clear the Panaboard error display by pressing the "Contrast Key".
4. Correctly insert the USB Flash Memory, and check that "0 " is displayed

on the Display Window.

5. Press the "Copy Key" again to store the data in the USB Flash Memory.

U24

USB memory
capacity is full.

Used capacity of the USB Flash 
Memory is full.

1. Remove the USB Flash Memory from the Panaboard and insert it to the

USB connector of the computer.

2. Move part of data in the USB Flash Memory to the computer to create an

empty space in the USB Flash Memory.

3. Clear the error display by pressing the "Contrast Key".

U25

USB memory write
error

The USB Flash Memory cannot be
used by the Panaboard such as those
with security and hub functions.
The USB Flash Memory is not
correctly operating.

1. Remove the USB Flash Memory from the Panaboard and insert it to the 

USB connector of the computer.

2. Check that the USB Flash Memory is correctly recognized by the

computer.

3. Check that the data is correctly written to the USB Flash Memory.
4. If data is not written to the computer correctly, replace the USB Flash

Memory.

5. Clear the error display by pressing the "Contrast Key".

U26

Module disconnec-
tion

1. The USB memory module was 

removed during system operation.

1. Clear the error display on the Panaboard by pressing the "Contrast

 Key".

2. Check that "1" is displayed on the Display Window and the standby state

is entered correctly.

3. Insert the USB Flash Memory correctly, and check that "0 " is displayed

on the Display Window.

4. Press the "Copy Key" again to store the data in the USB Flash Memory.

U31

Screen error

The screen is not rotating.

1. Check the screen rotation (transportation) mechanism.
2. Check the following connection.
 (1) Between relay connector and the Screen Motor
 (2) Between CN1016 (CONTROL Board) and the relay connector
3. Check the Screen Motor’s control signals (CONTROL Board)
 (1) CN1016-4th to 7th pins -> Approx. 125 Hz (during screen feed)
 (2) CN1016-3rd pin -> Approx. 3.3 V
4. Check the soldering state of IC1017 and IC1021. And check the following
    signals.
 (1) IC1017-4th, 6th, 7th, and 9th pins 

  -> Approx. 125 Hz (during screen feed)

 (2) IC1017-1st and 12th pins -> Approx. 125 Hz (during screen feed)
 (3) IC1017-13th, 14th, 23rd and 24th pins -> Approx. 0 V
 (4) IC1021-1st, 3rd, 5th, and 9th pins -> Approx. 3.3 V
5. Replace the Screen Motor.
6. Replace faulty cables or connectors.
7. Replace IC1017 and IC1021 or the CONTROL Board.

2. The Home marker which indicates

the default position of the screen is
not detected.

1. Are two Home markers attached at the bottom of the Screen (Film)?

2. Check the following connection.
 (1) CN900 (HOME SENSOR Board) and the relay connector
 (2) CN1016 (CONTROL Board) and the relay connector
3. Check the soldering state of the HOME SENSOR Board, and if there is a 

problem, provide resoldering.

4. Check the soldering state of chip resistor R1174 on the CONTROL 

Board, and if there is a problem, provide resoldering.

5. Check the following signals on the HOME SENSOR Board.
 (1) CN900-3rd pin: 3.3 V
 (2) CN900-2nd pin: Approx. 3.3 V (when the Home marker is detected)
6. Check the following signals on the CONTROL Board.
 (1) CN1016-3rd pin: 3.3 V
 (2) CN1016-2nd pin: Approx. 3.3 V (when the Home marker is detected)
7. Replace faulty cables or connectors
8. Replace faulty parts or the HOME SENSOR Board.
9. Replace the CONTROL Board.

100

U32

Scanner black
level floating error

The direct sunlight is shining on the
Screen Unit Image Sensor.

1. Shade the scanner section so that no sunlight (external light) enters. 

Otherwise, change Panaboard direction.

2. Turn on the power again.
3. Perform the Printing Test "HJ". (See Sec.9.).
   If the shading waveform is abnormal, check and replace the faulty Image

Sensor if necessary.

U33

Insufficient light
quantity error
 when scanning

1. The connection between the CIS

(Image Sensor), the RELAY Board,

     and the CONTROL Board are not
     proper.
2. Screen shading position is dirty.
3. Image Sensor failure
4. RELAY Board failure
5. CONTROL Board failure

1. Check whether the LEDs on the CIS (Image Sensor) is lit.

(If it is not lit, move to the next step, and if it is lit, move to step 7.)

2. Perform the Printing Test "HJ". (See Sec.9.).
   If the shading waveform is abnormal, check and replace the faulty Image

Sensor if necessary.

3. Check the following connection.
 (1) Between CIS0 (Image Sensor 0) and RELAY Board
 (2) Between CIS1 (Image Sensor 1) and RELAY Board
 (3) Between CIS2 (Image Sensor 2) and RELAY Board
 (4) Between CIS3 (Image Sensor 3) and RELAY Board
 (5) Between RELAY Board and CONTROL Board
4. Check that the "LEDON" signal is +1.0 V or more (Approx.) during shad-

ing operation (CN405-4th and 6th pins, CN1013-4th and 6th pins)

5. Is the signal level of the CN1013-12th and 14th pins on the CONTROL

Board (+1.5 V or more (Approx.) during shading operation) correct?

6. Clean the screen shading position
7. Check the scanned signal by the Image Sensor.
8. Replace faulty cables or connectors.
9. Clean or replace the Image Sensor.
10. Replace the RELAY Board.
11. Replace the CONTROL Board.