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18. Troubleshooting
Guide
18.1 Refrigeration Cycle System
In order to diagnose malfunctions, make sure that there are no
electrical problems before inspecting the refrigeration cycle.
Such problems include insufficient insulation, problem with the
power source, malfunction of a compressor and a fan.
The normal outlet air temperature and pressure of the refrigeration
cycle depends on various conditions, the standard values for them
are shown in the table on the right.
electrical problems before inspecting the refrigeration cycle.
Such problems include insufficient insulation, problem with the
power source, malfunction of a compressor and a fan.
The normal outlet air temperature and pressure of the refrigeration
cycle depends on various conditions, the standard values for them
are shown in the table on the right.
Normal Pressure and Outlet Air Temperature (Standard)
Gas Pressure
MPa
(kg/cm
2
G)
Outlet air
Temperature
(°C)
Cooling Mode
0.9 ~ 1.2 (9 ~ 12)
13 ~ 17
Heating Mode 2.0 ~ 2.7 (20 ~ 27)
32 ~ 42
*Condition: • Indoor fan speed = High
• Outdoor temperature 35°C at the cooling
mode and 7°C at the heating mode
• Compressor operates at rated frequency
• Compressor operates at rated frequency
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18.1.1 Relationship Between the Condition of the Air Conditioner and Pressure and
Electric Current
Condition of the
air conditioner
Cooling Mode
Heating Mode
Low Pressure
High Pressure
Electric current
during operation
Low Pressure
High Pressure
Electric current
during operation
Insufficient refrigerant
(gas leakage)
Clogged capillary tube or
Strainer
Short circuit in the indoor unit
Heat radiation deficiency
of the outdoor unit
Inefficient compression
• Carry out the measurement of pressure, electric current, and temperature fifteen minutes after an operation is started.
95
18.2 Breakdown Self Diagnosis Function
18.2.1 Self Diagnosis Function (Three Digits Alphanumeric Code)
Once abnormality has occurred during operation,
the unit will stop its operation, and Timer LED
blinks.
blinks.
Although Timer LED goes off when power supply
is turned off, if the unit is operated under a
breakdown condition, the LED will light up again.
breakdown condition, the LED will light up again.
In operation after breakdown repair, the Timer
LED will no more blink. The last error code
(abnormality) will be stored in IC memory.
(abnormality) will be stored in IC memory.
18.2.2 To Make a Diagnosis
1 Timer LED start to blink and the unit
automatically stops the operation.
2 Press the CHECK button on the remote
controller continuously for 5 seconds.
3 “- -” will be displayed on the remote controller
display.
Note: Display only for “- -”. (No transmitting
signal, no receiving sound and no Power LED
blinking.)
Note: Display only for “- -”. (No transmitting
signal, no receiving sound and no Power LED
blinking.)
4 Press the “TIMER” ▲ or ▼ button on the
remote controller. The code “H00” (no
abnormality) will be displayed and signal will
be transmitted to the main unit.
abnormality) will be displayed and signal will
be transmitted to the main unit.
5 Every press of the button (up or down) will
increase abnormality numbers and transmit
abnormality code signal to the main unit.
abnormality code signal to the main unit.
6 When the latest abnormality code on the main
unit and code transmitted from the remote
controller are matched, power LED will light
up for 30 seconds and a beep sound
(continuously for 4 seconds) will be heard. If
no codes are matched, power LED will light up
for 0.5 seconds and no sound will be heard.
controller are matched, power LED will light
up for 30 seconds and a beep sound
(continuously for 4 seconds) will be heard. If
no codes are matched, power LED will light up
for 0.5 seconds and no sound will be heard.
7 The breakdown diagnosis mode will be
canceled unless pressing the CHECK button
continuously for 5 seconds or operating the
unit for 30 seconds.
continuously for 5 seconds or operating the
unit for 30 seconds.
8 The LED will be off if the unit is turned off or
the RESET button on the main unit is pressed.
18.2.3 To Display Memorized Error
Code (Protective Operation)
1 Turn power on.
2 Press the CHECK button on the remote
2 Press the CHECK button on the remote
controller continuously for 5 seconds.
3 “- -” will be displayed on the remote controller
display.
Note: Display only for “- -”. (No transmitting
signal, no receiving sound and no Power LED
blinking.)
Note: Display only for “- -”. (No transmitting
signal, no receiving sound and no Power LED
blinking.)
4 Press the “TIMER” ▲ or ▼ button on the
remote controller. The code “H00” (no
abnormality) will be displayed and signal will
be transmitted to the main unit. The power
LED lights up. If no abnormality is stored in
the memory, three beeps sound will be heard.
abnormality) will be displayed and signal will
be transmitted to the main unit. The power
LED lights up. If no abnormality is stored in
the memory, three beeps sound will be heard.
5 Every press of the button (up or down) will
increase abnormality numbers and transmit
abnormality code signal to the main unit.
abnormality code signal to the main unit.
6 When the latest abnormality code on the main
unit and code transmitted from the remote
controller are matched, power LED will light
up for 30 seconds and a beep sound
(continuously for 4 seconds) will be heard. If
no codes are matched, power LED will light up
for 0.5 seconds and no sound will be heard.
controller are matched, power LED will light
up for 30 seconds and a beep sound
(continuously for 4 seconds) will be heard. If
no codes are matched, power LED will light up
for 0.5 seconds and no sound will be heard.
7 The breakdown diagnosis mode will be
canceled unless pressing the CHECK button
continuously for 5 seconds or operating the
unit for 30 seconds.
continuously for 5 seconds or operating the
unit for 30 seconds.
8 The same diagnosis can be repeated by
turning power on again.
“Check” button
18.2.4 To Clear Memorized Error Code
after Repair (Protective
Operation)
Operation)
1 Turn power on (in standby condition).
2 Press the AUTO button for 5 seconds (A beep
2 Press the AUTO button for 5 seconds (A beep
receiving sound) on the main unit to operate
the unit at Forced Cooling Operation modes.
the unit at Forced Cooling Operation modes.
3 Press the CHECK button on the remote
controller for about 1 second with a pointed
object to transmit signal to main unit. A beep
sound is heard from main unit and the data is
cleared.
object to transmit signal to main unit. A beep
sound is heard from main unit and the data is
cleared.
18.2.5 Temporary Operation (Depending
On Breakdown Status)
1 Press the AUTO button (A beep receiving
sound) on the main unit to operate the unit.
(Remote control will become possible.)
(Remote control will become possible.)
2 The unit can temporarily be used until
repaired.
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18.3 Error Codes Table
Diagnosis
display
Abnormality /
Protection control
Abnormality
Judgment
Protection
Operation
Problem Check
location
H00
No memory of failure
—
Normal operation
—
—
H11
Indoor/outdoor
abnormal
communication
abnormal
communication
After operation for
1 minute
1 minute
Indoor fan only
operation can
start by entering
into force cooling
operation
operation can
start by entering
into force cooling
operation
Indoor/outdoor
communication not
establish
communication not
establish
Indoor/outdoor wire terminal
Indoor/outdoor PCB
Indoor/outdoor connection wire
Indoor/outdoor connection wire
H12
Indoor unit capacity
unmatched
unmatched
90s after power
supply
supply
—
Total indoor capability
more than maximum limit
or less than minimum limit,
or number of indoor unit
less than two
more than maximum limit
or less than minimum limit,
or number of indoor unit
less than two
Indoor/outdoor connection wire
Indoor/outdoor PCB
Indoor/outdoor PCB
Specification and combination
table in catalogue
H14
Indoor intake air
temperature sensor
abnormality
temperature sensor
abnormality
Continuous for 5s
—
Indoor intake air
temperature sensor open
or short circuit
temperature sensor open
or short circuit
Indoor intake air temperature
sensor lead wire and connector
H15
Compressor
temperature sensor
abnormality
temperature sensor
abnormality
Continuous for 5s
—
Compressor temperature
sensor open or short circuit
sensor open or short circuit
Compressor temperature
sensor lead wire and connector
H16
Outdoor current
transformer (CT)
abnormality
transformer (CT)
abnormality
— —
Current transformer faulty
or compressor faulty
or compressor faulty
Outdoor PCB faulty or
compressor faulty
H19
Indoor fan motor
merchanism lock
merchanism lock
Continuous
happen for 7 times
happen for 7 times
—
Indoor fan motor lock or
feedback abnormal
feedback abnormal
Fan motor lead wire and
connector
Fan motor lock or block
H23
Indoor heat
exchanger
temperature sensor
abnormality
exchanger
temperature sensor
abnormality
Continuous for 5s
—
Indoor heat exchanger
temperature sensor open
or short circuit
temperature sensor open
or short circuit
Indoor heat exchanger
temperature sensor lead wire
and connector
and connector
H24
Indoor heat
exchanger
temperature sensor
2 abnormality
exchanger
temperature sensor
2 abnormality
Continuous for 5s
—
Indoor heat exchanger
temperature sensor 2 open
or short circuit
temperature sensor 2 open
or short circuit
Indoor heat exchanger
temperature sensor 2 lead wire
and connector
and connector
H25
Indoor ion device
abnormality
abnormality
Port is ON for 10s
during ion device off
during ion device off
— —
ion device PCB
H27
Outdoor air
temperature sensor
abnormality
temperature sensor
abnormality
Continuous for 5s
—
Outdoor air temperature
sensor open or short circuit
sensor open or short circuit
Outdoor air temperature sensor
lead wire and connector
H28
Outdoor heat
exchanger
temperature sensor
1 abnormality
exchanger
temperature sensor
1 abnormality
Continuous for 5s
—
Outdoor heat exchanger
temperature sensor 1 open
or short circuit
temperature sensor 1 open
or short circuit
Outdoor heat exchanger
temperature sensor 1 lead wire
and connector
and connector
H30
Outdoor discharge
pipe temperature
sensor abnormality
pipe temperature
sensor abnormality
Continuous for 5s
—
Outdoor discharge pipe
temperature sensor open
or short circuit
temperature sensor open
or short circuit
Outdoor discharge pipe
temperature sensor lead wire
and connector
and connector
H32
Outdoor heat
exchanger
temperature sensor
2 abnormality
exchanger
temperature sensor
2 abnormality
Continuous for 5s
—
Outdoor heat exchanger
temperature sensor 2 open
or short circuit
temperature sensor 2 open
or short circuit
Outdoor heat exchanger
temperature sensor 2 lead wire
and connector
and connector
H33
Indoor / outdoor
misconnection
abnormality
misconnection
abnormality
— —
Indoor and outdoor rated
voltage different
voltage different
Indoor and outdoor units check
H34
Outdoor heat sink
temperature sensor
abnormality
temperature sensor
abnormality
Continuous for 2s
—
Outdoor heat sink
temperature sensor open
or short circuit
temperature sensor open
or short circuit
Outdoor heat sink sensor
H36
Outdoor gas pipe
temperature sensor
abnormality
temperature sensor
abnormality
Continuous for 5s
Heating
protection
operation only
protection
operation only
Outdoor gas pipe
temperature sensor open
or short circuit
temperature sensor open
or short circuit
Outdoor gas pipe temperature
sensor lead wire and connector
H37
Outdoor liquid pipe
temperature sensor
abnormality
temperature sensor
abnormality
Continuous for 5s
Cooling
protection
operation only
protection
operation only
Outdoor liquid pipe
temperature sensor open
or short circuit
temperature sensor open
or short circuit
Outdoor liquid pipe temperature
sensor lead wire and connector
H38
Indoor/Outdoor
mismatch (brand
code)
mismatch (brand
code)
—
—
Brand code not match
Check indoor unit and outdoor
unit
H39
Abnormal indoor
operating unit or
standby units
operating unit or
standby units
3 times happen
within 40 minutes
within 40 minutes
—
Wrong wiring and
connecting pipe, expansion
valve abnormality, indoor
heat exchanger sensor
open circuit
connecting pipe, expansion
valve abnormality, indoor
heat exchanger sensor
open circuit
Check indoor/outdoor
connection wire and connection
pipe
pipe
Indoor heat exchanger sensor
lead wire and connector
Expansion valve and lead wire
and connector
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