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CS-TZ20TKEW CS-TZ25TKEW CS-TZ35TKEW CS-TZ42TKEW CS-MTZ16TKE CU-TZ20TKE CU-TZ25TKE CU-TZ35TKE CU-TZ42TKE
Pages
127
Size
23.23 MB
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Service Manual
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Device
Air Conditioner / AIR CONDITIONER
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Panasonic CS-TZ20TKEW / CS-TZ25TKEW / CS-TZ35TKEW / CS-TZ42TKEW / CS-MTZ16TKE / CU-TZ20TKE / CU-TZ25TKE / CU-TZ35TKE / CU-TZ42TKE Service Manual ▷ View online

93 
18. Troubleshooting 
Guide 
18.1  Refrigeration Cycle System 
In order to diagnose malfunctions, make sure that there are no 
electrical problems before inspecting the refrigeration cycle. 
Such problems include insufficient insulation, problem with the 
power source, malfunction of a compressor and a fan. 
The normal outlet air temperature and pressure of the refrigeration 
cycle depends on various conditions, the standard values for them 
are shown in the table on the right. 
 
 
 
 
 
 
 
 
 
 
Normal Pressure and Outlet Air Temperature (Standard)
 
Gas Pressure 
MPa 
(kg/cm
2
G) 
Outlet air 
Temperature 
(°C) 
Cooling Mode
0.9 ~ 1.2 (9 ~ 12) 
13 ~ 17 
Heating Mode 2.0 ~ 2.7 (20 ~ 27) 
32 ~ 42 
*Condition:  • Indoor fan speed = High 
• Outdoor temperature 35°C at the cooling 
                      mode and 7°C at the heating mode 
                    • Compressor operates at rated frequency       
94 
18.1.1  Relationship Between the Condition of the Air Conditioner and Pressure and 
Electric Current 
 
Condition of the  
air conditioner 
Cooling Mode 
Heating Mode 
Low Pressure 
High Pressure 
Electric current 
during operation
Low Pressure 
High Pressure 
Electric current 
during operation
Insufficient refrigerant 
(gas leakage) 
 
 
 
 
 
 
Clogged capillary tube or 
Strainer 
 
 
 
 
 
 
Short circuit in the indoor unit 
 
 
 
 
 
 
Heat radiation deficiency 
of the outdoor unit 
 
 
 
 
 
 
Inefficient compression 
 
 
 
 
 
 
•  Carry out the measurement of pressure, electric current, and temperature fifteen minutes after an operation is started. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
95 
18.2  Breakdown Self Diagnosis Function 
18.2.1  Self Diagnosis Function (Three Digits Alphanumeric Code) 
  Once abnormality has occurred during operation, 
the unit will stop its operation, and Timer LED 
blinks. 
  Although Timer LED goes off when power supply 
is turned off, if the unit is operated under a 
breakdown condition, the LED will light up again. 
  In operation after breakdown repair, the Timer 
LED will no more blink. The last error code 
(abnormality) will be stored in IC memory. 
18.2.2  To Make a Diagnosis 
1  Timer LED start to blink and the unit 
automatically stops the operation. 
2  Press the CHECK button on the remote 
controller continuously for 5 seconds. 
3  “- -” will be displayed on the remote controller 
display. 
Note: Display only for “- -”. (No transmitting 
signal, no receiving sound and no Power LED 
blinking.) 
4  Press the “TIMER” ▲ or ▼ button on the 
remote controller. The code “H00” (no 
abnormality) will be displayed and signal will 
be transmitted to the main unit. 
5  Every press of the button (up or down) will 
increase abnormality numbers and transmit 
abnormality code signal to the main unit. 
6  When the latest abnormality code on the main 
unit and code transmitted from the remote 
controller are matched, power LED will light 
up for 30 seconds and a beep sound 
(continuously for 4 seconds) will be heard. If 
no codes are matched, power LED will light up 
for 0.5 seconds and no sound will be heard. 
7  The breakdown diagnosis mode will be 
canceled unless pressing the CHECK button 
continuously for 5 seconds or operating the 
unit for 30 seconds. 
8  The LED will be off if the unit is turned off or 
the RESET button on the main unit is pressed. 
18.2.3  To Display Memorized Error 
Code (Protective Operation) 
1  Turn power on. 
2  Press the CHECK button on the remote 
controller continuously for 5 seconds. 
3  “- -” will be displayed on the remote controller 
display. 
Note: Display only for “- -”. (No transmitting 
signal, no receiving sound and no Power LED 
blinking.) 
4  Press the “TIMER” ▲ or ▼ button on the 
remote controller. The code “H00” (no 
abnormality) will be displayed and signal will 
be transmitted to the main unit. The power 
LED lights up. If no abnormality is stored in 
the memory, three beeps sound will be heard. 
5  Every press of the button (up or down) will 
increase abnormality numbers and transmit 
abnormality code signal to the main unit. 
6  When the latest abnormality code on the main 
unit and code transmitted from the remote 
controller are matched, power LED will light 
up for 30 seconds and a beep sound 
(continuously for 4 seconds) will be heard. If 
no codes are matched, power LED will light up 
for 0.5 seconds and no sound will be heard. 
7  The breakdown diagnosis mode will be 
canceled unless pressing the CHECK button 
continuously for 5 seconds or operating the 
unit for 30 seconds. 
8  The same diagnosis can be repeated by 
turning power on again. 
 
“Check” button
 
 
18.2.4  To Clear Memorized Error Code 
after Repair (Protective 
Operation) 
1  Turn power on (in standby condition). 
2  Press the AUTO button for 5 seconds (A beep 
receiving sound) on the main unit to operate 
the unit at Forced Cooling Operation modes. 
3  Press the CHECK button on the remote 
controller for about 1 second with a pointed 
object to transmit signal to main unit. A beep 
sound is heard from main unit and the data is 
cleared. 
18.2.5  Temporary Operation (Depending 
On Breakdown Status) 
1  Press the AUTO button (A beep receiving 
sound) on the main unit to operate the unit. 
(Remote control will become possible.) 
2  The unit can temporarily be used until 
repaired. 
 
 
 
 
 
 
 
96 
18.3  Error Codes Table 
Diagnosis 
display 
Abnormality / 
Protection control 
Abnormality 
Judgment 
Protection 
Operation 
Problem Check 
location 
H00 
No memory of failure 
— 
Normal operation
— 
— 
H11 
Indoor/outdoor 
abnormal 
communication 
After operation for 
1 minute 
Indoor fan only 
operation can 
start by entering 
into force cooling
operation 
Indoor/outdoor 
communication not 
establish 
 Indoor/outdoor wire terminal 
 Indoor/outdoor PCB 
 Indoor/outdoor connection wire 
H12 
Indoor unit capacity 
unmatched 
90s after power 
supply 
— 
Total indoor capability 
more than maximum limit 
or less than minimum limit, 
or number of indoor unit 
less than two 
 Indoor/outdoor connection wire 
 Indoor/outdoor PCB 
  Specification and combination 
table in catalogue 
H14 
Indoor intake air 
temperature sensor 
abnormality 
Continuous for 5s 
— 
Indoor intake air 
temperature sensor open 
or short circuit 
  Indoor intake air temperature 
sensor lead wire and connector 
H15 
Compressor 
temperature sensor 
abnormality 
Continuous for 5s 
— 
Compressor temperature 
sensor open or short circuit
 Compressor temperature 
sensor lead wire and connector 
H16 
Outdoor current 
transformer (CT) 
abnormality 
— — 
Current transformer faulty 
or compressor faulty 
  Outdoor PCB faulty or 
compressor faulty 
H19 
Indoor fan motor 
merchanism lock 
Continuous 
happen for 7 times 
— 
Indoor fan motor lock or 
feedback abnormal 
  Fan motor lead wire and 
connector 
  Fan motor lock or block 
H23 
Indoor heat 
exchanger 
temperature sensor 
abnormality 
Continuous for 5s 
— 
Indoor heat exchanger 
temperature sensor open 
or short circuit 
  Indoor heat exchanger 
temperature sensor lead wire 
and connector 
H24 
Indoor heat 
exchanger 
temperature sensor 
2 abnormality 
Continuous for 5s 
— 
Indoor heat exchanger 
temperature sensor 2 open
or short circuit 
  Indoor heat exchanger 
temperature sensor 2 lead wire 
and connector 
H25 
Indoor ion device 
abnormality 
Port is ON for 10s 
during ion device off 
— — 
  ion device PCB 
H27 
Outdoor air 
temperature sensor 
abnormality 
Continuous for 5s 
— 
Outdoor air temperature 
sensor open or short circuit
  Outdoor air temperature sensor 
lead wire and connector 
H28 
Outdoor heat 
exchanger 
temperature sensor 
1 abnormality 
Continuous for 5s 
— 
Outdoor heat exchanger 
temperature sensor 1 open
or short circuit 
  Outdoor heat exchanger 
temperature sensor 1 lead wire 
and connector 
H30 
Outdoor discharge 
pipe temperature 
sensor abnormality 
Continuous for 5s 
— 
Outdoor discharge pipe 
temperature sensor open 
or short circuit 
  Outdoor discharge pipe 
temperature sensor lead wire 
and connector 
H32 
Outdoor heat 
exchanger 
temperature sensor 
2 abnormality 
Continuous for 5s 
— 
Outdoor heat exchanger 
temperature sensor 2 open
or short circuit 
  Outdoor heat exchanger 
temperature sensor 2 lead wire 
and connector 
H33 
Indoor / outdoor 
misconnection 
abnormality 
— — 
Indoor and outdoor rated 
voltage different 
  Indoor and outdoor units check 
H34 
Outdoor heat sink 
temperature sensor 
abnormality 
Continuous for 2s 
— 
Outdoor heat sink 
temperature sensor open 
or short circuit 
  Outdoor heat sink sensor 
H36 
Outdoor gas pipe 
temperature sensor 
abnormality 
Continuous for 5s 
Heating 
protection 
operation only 
Outdoor gas pipe 
temperature sensor open 
or short circuit 
  Outdoor gas pipe temperature 
sensor lead wire and connector 
H37 
Outdoor liquid pipe 
temperature sensor 
abnormality 
Continuous for 5s 
Cooling 
protection 
operation only 
Outdoor liquid pipe 
temperature sensor open 
or short circuit 
  Outdoor liquid pipe temperature 
sensor lead wire and connector 
H38 
Indoor/Outdoor 
mismatch (brand 
code) 
— 
— 
Brand code not match 
  Check indoor unit and outdoor 
unit 
H39 
Abnormal indoor 
operating unit or 
standby units 
3 times happen 
within 40 minutes 
— 
Wrong wiring and 
connecting pipe, expansion 
valve abnormality, indoor 
heat exchanger sensor 
open circuit 
 Check indoor/outdoor 
connection wire and connection 
pipe 
  Indoor heat exchanger sensor 
lead wire and connector 
  Expansion valve and lead wire 
and connector 
 
 
 
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