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11-1.Check the problem against the list bellows 
 

Symptom Error 

Message 

Check up 

Check up

Water supply failure 

 

● Is the water tap shut off? 

● Is the water supply cut off？ 

● Is the water tap, water hose or inlet valve 

clogged?  

● Is the connector connected? 

 

Drainage Failure 

 

●Is the drain hose positioned correctly? 

● Is the drain hose bent or placed too high? 

● Is the internal part of the hose clogged? 

 

Spin failure 

 

● Is the laundry evenly balanced? 

● Is the washing machine placed on a flat 

surface? 

● Is too much detergent used? 

 

Door(Lid ) open 

 

● Is the lid closed? 

 

failure 

 

 

Overflow failure 

 

 

Electric failure 

 

 

● see detailed information later 

Power failure 

 

 

 

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Problems   

Reasons 

Possible causes 

Solution measures 

Water 

supply  

● Sensor null water level is under 

26.0khz when watering for 12 

minutes. 

● Sensor the water level remains 

unchanged every 5 minutes with 

water supply above null water level. 

   

 

● water tap is shut off 

● water supply is cut off 

●Inlet valve is clogged 

● Connector is installed 

improperly. 

●Connection error of inlet 

valve six-leg connector 

and sub PC board.   

● Turn on water tap 

●Wait for water supply 

● Clean or replace filter 

● Connect connectors 

properly 

● As above 

drainage 

● Water does not drain within 12 

minutes. 

● Sensor water level is under 25.7khz for 

6 times during SPIN with water. 

● Is the drain hose 

positioned correctly? 

● Is the drain hose 

clogged with impurities. 

● Is the internal part of 

the hose clogged 

● Height of drain hose 

should be less than 6 cm 

from the floor. 

● Remove any foreign 

objects inside pump. 

● Replace the drain motor 

or connect connectors 

properly.  

 

Unbalance 

● 

Three open circuits occur during 

SPIN due to clothing placed 

unevenly. 

 

● laundry in the tub is 

placed unevenly. 

● The washer is placed on 

an un-flat surface. 

● Place the laundry 

evenly 

● Adjust Adjustable Legs 

Door(Lid) 

Open 

● Lid is open during SPIN and WASH 

● Continuous Alarm 

     

 

● Lid is open during SPIN 

Process. 

● Lid is open during 

WASH PROCESS 

● Connection error of PC 

board connectors. 

● Close lid 

● Close lid 

●Connect connectors 

properly. 

● Check over 

 

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Problems 

Reasons 

Possible causes 

Solution measures 

sensing 

failure 

● Water level switch is 

close 

● Connection error of water level 

switch or eight-leg PC board 

connector 

● Air chamber or hose is clogged.

● Water level switch is damaged。

●Connect connectors properly 

● Fix air chamber and remove 

foreign objects. 

●Replace water level switch 

 

Overflow 

failure 

 

● Check if the leakage or drain 

hose height extends 6cm 

from the ground. 

● Check if outer tub pore or air 

tube is clogged. 

● Check if there is leakage in 

pores， air tubes or connectors 

● Place drain hose 6cm 

underneath. 

●Replace water level switch 

Motor 

failure 

 

● Connection error of Hall 

element or eight-leg PC board 

connector 

● Connection error of Motor 

stator or Yellow 3-leg PC board 

connector 

● Hall element is damaged 

● Stuck by clutch 

● Connect connectors properly 

● replace stator 

● replace clutch 

● replace PC board 

Clutch 

failure  

● Drain motor connector looses 

●Connect connectors properly 

 

● Connector output voltage is 

abnormal. 

● Replace PC board 

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Many washing problems involve poor soil&stain removal, residues of lint and scum, and fabric 
damage. For satisfactory washing results, follow these instructions.

 
WASH PROBLEM 

Problems Possible 

causes 

Solution& Preventive Measures 

Poor soil removal 

● Not enough detergent 
● Wash water temperature 
too low 
● Overloading the washer 
● Incorrect wash cycle 
● Incorrect sorting 
● Do not pretreat stain 

● Use correct amount of Detergent for load size, amount 

of soil and water Hardness. 

● Use WARM or HOT water for normal soil. Different 

Water Temperature may be required according to Soil 
type. 

● Reduce load size 
● Wash with POWER cycle for heavy soiled laundry 
● Separate heavily soiled items from lightly soiled ones. 

Blue, Gray or Brown 
stains 

●Undiluted fabric softener 

dispensed directly onto 
fabric  

● Rub the stain with bar soap. Wash. 
● Do not overfill fabric softener dispenser and do not pour 

liquid fabric directly onto fabric.

 

Black or gray marks 
on clothes 

● A buildup caused by the 

interaction of fabric 
softener and Detergent 
can flake off and mark 
clothes. 

● Not enough detergent 

● Use correct amount of detergent for load size, amount of 

soil and water hardness. 

Yellow or brown rust 
stains 

● Iron or manganese in 
water supply, water pipes 
● Not enough detergent 

●To restore discolored load of whites, use rust remover 

safe for fabric 

● Install nonprecipitating water softener or an iron filter in 

your water supply system for an ongoing problem 

● Before washing, run water for a few minutes to clear 
lines. 

Lint  

● Incorrect sorting 
● Tissues left in pocket   
● overloading the washer 

● Wash lint givers eg towels, flannelette sheets, separately 

from lint collectors eg synthetic fabrics。 

● Remove tissues in pockets before wash. See attentions 

for sorting and caring before loading. 

● Do not overload the washer 

Residue or detergent 

● Overloading the washer 
●Undissolved detergent   
● Use too much Detergent 

● Do not overload the washer。 
● Some Detergents need to be pre-dissolved, check the 

Detergent instructions. Try pre-dissolving the 
Detergent in warm water.   

● Increase Water Temperature using HOT water safe for 
fabric. 
● Use proper amount of Detergent. 

Holes, tears, or snags 

● Incorrect use of chlorine 
bleach 
● Unfastened zippers, 

hooks, buckles 

● Ribs, tears and broken 
threads 

● Never pour chlorine bleach directly on fabric。 
● Fasten zippers, hooks, and buckles。 

● Overloading the washer 
● Degradation of fabric 

● Remove objects in pockets。 
● Do not overload the washer. 

 

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