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• Only use this feature when instructed to do so by the

call center. The transmission sounds similar to a fax
machine, and so has no meaning except to the call
center.

• SMARTDIAGNOSIS

TM

cannot be activated if the

washer does not power up. If this happens, then
troubleshooting must be done without
SMARTDIAGNOSIS

TM

.

If you experience problems with your washer, call to
Customer information center. Follow the call center
agent's instructions, and do the following steps when
requested:

1. Press the Power button to turn on the washer.

Do not press any other buttons or turn the cycle
selector knob.

2. When instructed to do so by the call center,

place the mouthpiece of your phone very close to the
Power button.

3. Press and hold the “Temp.” button for three

seconds, while holding the phone mouthpiece
to the icon or Power button.

4. Keep the phone in place until the tone transmission

has finished. This takes about 17 seconds, and the
display will count down the time.
• For best results, do not move the phone while the

tones are being transmitted.

• If the call center agent is not able to get an

accurate recording of the data, you may be asked
to try again.

• Pressing the Power button during the transmission

will shut off the SMARTDIAGNOSISTM.

5. Once the countdown is over and the tones have

stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis at 
the call to Customer information center.

* Smart Diagnosis is a troubleshooting feature

designed to assist, not replace, the traditional
method of troubleshooting through service calls.
The effectiveness of this feature depends upon
various factors, including, but not limited to, the
reception of the cellular phone being used for
transmission, any external noise that may be
present during the transmission, and the acoustics
of the room where the machine is located.
Accordingly, LG does not guarantee that Smart
Diagnosis would accurately troubleshoot any given
issue.

7-6. Smart Diagnosis

TM

8. ERROR DIAGNOSIS AND CHECK LIST

8-1.DIAGNOSIS AND ANSWER FOR ABNORMAL OPERATION

NO POWER

Water inlet trouble

Is "          " displayed?

Is the power plug connected firmly to

AC 127V outlet?

Power failure? or Breaker opened?

Visit to check

Is the tap opened?

Is the tap frozen?

Is the water supply shut-off?

Is filter in the inlet valve clogged with

foreign material?

Visit to check

Clean the filter of

inlet valve

Door error

• Drain trouble

Is              displayed?

Visit to service.

Clean
up the
filter.

Close the door.

Started with door opened?

Was the load too large?

Avoid overloading.

Clicking sound is heard once or twice,

when the START/PAUSE button is

pressed to start the cycle?

Visit to service.

Check if the door switch is OK.

Is the drain pump filter clogged with foreign

material such as pins, coins, etc?

Is the drain hose frozen

kinked, or crushed?

Is a low-sudsing detergent used?

Is the proper amount of detergent used

as recommended?

Recommend to reduce the amount

of detergent.

This appliance has an automatic suds sensing function which

prevents overflow.

When excessive suds are sensed, the suds removing

implementations such as drain, water input, pause will operate,

without rotating the drum.

Suds overflow from the

appliance.

(In this condition, wash and

spin do not operate normally)

Liquid laundry products do not

flow in.

Is the cap clogged?

Explain proper use of liquid laundry products.

Is liquid laundry product put in the correct

compartment of the dispenser?

Visit to service.