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• Only use this feature when instructed to do so by the

call center. The transmission sounds similar to a fax
machine, and so has no meaning except to the call
center.

• SMARTDIAGNOSIS

TM

cannot be activated if the

washer does not power up. If this happens, then
troubleshooting must be done without
SMARTDIAGNOSIS

TM

.

If you experience problems with your washer, call to
Customer information center. Follow the call center
agent's instructions, and do the following steps when
requested:

. Press the Power button to turn on the washer.

Do not press any other buttons or turn the cycle
selector knob.

. When instructed to do so by the call center,

place the mouthpiece of your phone very close to the
Power button.

3. Press and hold the “Temp.” button for three

seconds, while holding the phone mouthpiece
to the icon or Power button.

4. Keep the phone in place until the tone transmission

has finished. This takes about 17 seconds, and the
display will count down the time.
• For best results, do not move the phone while the

tones are being transmitted.

• If the call center agent is not able to get an

accurate recording of the data, you may be asked
to try again.

• Pressing the Power button during the transmission

will shut off the SMARTDIAGNOSISTM.

5. Once the countdown is over and the tones have

stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis at 
the call to Customer information center.

7-6. Smart Diagnosis

TM

8-1.DIAGNOSIS AND ANSWER FOR ABNORMAL OPERATION

8. ERROR DIAGNOSIS AND CHECK LIST

NO POWER 

Water inlet trouble

YES

YES

YES

NO

NO

YES

NO

NO

No Inlet

Is the power plug connected firmly to 

AC 220-240V outlet?

Power failure? or Breaker opened?

Visit to check 

Is "       " displayed?

Is the tap opened?

Is the tap frozen?

Is the water supply shut-off?

Is filter in the inlet valve clogged with

foreign material?

Visit to check 

Clean the filter of
inlet valve

• Door does not open
• Error displayed on
   the program

• DRAIN TROUBLE

Started with door opened?

Is the debris filter clogged with foreign 

material such as pin, coin and etc.?

Is the drain hose frozen with water,  

kinked or crushed?

Visit to check 

Close the door

Visit to check

Check if the door switch is O K.

Is "       " displayed?

Clean up
the filter.

.

°Suds overflow from the

appliance.

(In this condition, wash and 

spin do not operate 

normally)

°No effect of softener

YES

YES

YES

YES

YES

Is low-sudsing detergent for the drum

washing machine used?

Is the proper amount of detergent used 

as recommended?

Recommend to reduce the using amount 

of detergent.

Is softener put in the correct compartment of

the  drawer?

Is the drawer closed during wash?

Is the softener cap clogged?

Explain how to use softener

Visit to check 

LOW-SUDSING

This appliance has the automatic suds sensing function which
operates under much suds condition for good rinse and
preventing overflow.

When much suds are sensed, suds removing function such as
drain, water input and pause will operate without rotating the
drum.