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.5

troubleshooting

Symptom

Possible.Problem

Solution

Note

Sound.Quality

Sound.Quality

No.power.to.unit.

There.is.no.sound.coming.
from.the.Harman.Kardon..
Go.+.Play.unit.

Make.sure.wall.outlet.or..
power.strip.has.power...
Make.sure.all.switches.for.
outlet/power.strip.are.on..
and.that.all.switches.for..
the.unit.are.on.

Incorrect.source.selection.

Is.the.LED.on?.If.the.LED..
is.not.on,.power.is.not.getting.
to.your.Harman.Kardon..
Go.+.Play.unit..Try.the..
solutions.shown.

Make.sure.that.the.iPod.is.
properly.docked.or.that.the.
auxiliary.cable.is.properly.
connected.

Turn.up.the.volume.

Check.the.unit.with.a.known.
good.source.

Connect.the.Aux.In.cable.to.the.
headphone.jack.of.your.iPod.

Sound.comes.from.only..
one.side/channel.

iPod.or.auxiliary.cable.is.not.
seated.properly.

Make.sure.you.are.using.the.
correct.iPod.adapter.and.that.
the.iPod.is.seated.all.the.way.
into.the.docking.station.

Make.sure.the.auxiliary.cable.is.
seated.all.the.way.into.the.jack.

Try.resetting.the.iPod.

If.you.are.using.a.3.5mm.
auxiliary.extension.cable,.make.
sure.it.is.a.stereo.cable.

Distortion.(static,.crackling..
or.hissing.sounds).

Distortion.(static,.crackling..
or.hissing.sounds).

Noise.may.be.caused..
by.interference.from.a..
monitor,.cell.phone.or..
other.transmitting.device.

Move.the.Harman.Kardon..
Go.+.Play.unit.away.from.the.
devices.to.see.whether..the.
distortion.is.eliminated.

Audio.source.or.source..
material.may.be.the.problem.

Test.the.Harman.Kardon..
Go.+.Play.unit.with.another.
source.

Symptom

Possible.Problem

Solution

Note

Does.the.distortion.occur.with.
specific.songs?.If.so,.check.
the.recording.or.record.the.
source.again.

Volume.level.may.be.too.high.

Check.volume.of.source.

Some.devices.will.distort.the.
output.signal.if.the.volume.is.
set.to.maximum.

EQ.setting.may.be.too.high.

Check.the.EQ.setting.on.your.
iPod.or.source.device.

It.is.recommended.that.the.
source.device.EQ.be.set.to..
“Flat”.or.“Off.”

Cable.may.be.bad.

Replace.cable..

Ground.loop.

Check.input.cable.connection.

Input.cable.may.be.picking.up.
interference.

Speaker.system.experiences.
radio.frequency.interference.
or.picks.up.a.radio.station.
transmission.

Input.cable.is.not.plugged.in.
properly.

Turn.the.Harman.Kardon..
Go.+.Play.unit.off.and.connect..
it.to.another.wall.outlet.

Purchase.a.ferrite.core.and..
wrap.the.excess.cable.around..
it..A.ferrite.core.can.be..
purchased.at.your.local..
electronics.store.

Harman.Kardon.Go.+.Play..
unit.emits.a.loud.hum.or..
buzzing.noise.

English

Harman Kardon

Go+Play service manual

Page 7 of 17

6

Symptom

Possible.Problem

Solution

Note

No.power.to.unit.

Make.sure.wall.outlet.or.power.
strip.has.power..Make.sure.all.
switches.for.outlet/power.strip.
are.on.and.that.all.switches.for.
the.unit.are.on.

iPod.will.not.charge.

Wrong.adapter.is.used.

Make.sure.that.the.correct.
adapter.is.used.for.your..
specific.iPod.model.

The.iPod.is.not.making.full..
contact.with.the.docking.station.

Make.sure.that.the.iPod..
is.seated.securely.into.the..
docking.station.

Technical.Specifications

Manufacturer:..

Harman.Kardon,.Inc.

Model:.

Harman.Kardon.Go.+.Play

™

Available.in:.

Black

Requirements:.

iPod.with.docking.connector;.

.

3.5mm.output.jack.for.other.devices

Drivers:.

Two.Ridge.and.two.Atlas

™

.transducers

Power:.

Tweeters:[email protected]%.THD.

.

Woofers:[email protected]%.THD

Frequency.Response:. 40Hz.–.20kHz
Dimensions:.

Length:.20".(500mm).

.

Width:.9"

.

(230mm).

.

Height:.9-1/2".(240mm).

Weight:..

8.6.lb.(3.9kg)

Input.Impedance:.

>10K.ohms

Signal-to-Noise.Ratio:. >85dB
Voltage:.

Input:.100–240V.AC.50/60Hz.2.0A.

.

Output:.18V,.3.3A

Charging

Harman Kardon

Go+Play service manual

Page 8 of 17

.7

Harman Consumer Group, Inc.
8500.Balboa.Boulevard,.Northridge,.CA.91329.USA
516.255.4545.(USA.only)
.
www.harmankardon.com
.
Made.in.China..

.
©.2008.Harman.International.Industries,.Incorporated..All.rights.reserved.
.
Harman.Kardon.is.a.trademark.of.Harman.International.Industries,.Incorporated,.registered.in.the.United.States.and/or.other.countries..

Harman.Kardon.Go.+.Play.and.Atlas.are.trademarks.of.Harman.International.Industries,.Incorporated.
.
iPod.is.a.trademark.of.Apple.Inc.,.registered.in.the.U.S..and.other.countries..iPod.not.included..“Made.for.iPod”.means.that.an.electronic.accessory..

has.been.designed.to.connect.specifically.to.iPod.and.has.been.certified.by.the.developer.to.meet.Apple.performance.standards..Apple.is.not.responsible.for.

the.operation.of.this.device.or.its.compliance.with.safety.and.regulatory.standards.
.

Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. 
Contact.your.local.government.for.information.regarding.the.collection.systems.available..
If.electrical.appliances.are.disposed.of.in.landfills.or.dumps,.hazardous.substances.can.leak.into.the.groundwater.and.get.into.the.food.chain,.damaging.your.health.and.well-being..

Part.Number:.950-0257-001.Rev.B.

Pb

English

Harman Kardon

Go+Play service manual

Page 9 of 17

320-0025-001 TRANSDUCER ASSEMBLY,  HERCULES ULTRA

400-0156-001 PCBA, MAIN BOOM LITE

400-0157-001 PCBA, I/O 
400-0159-001 PCBA, IPOD CONNECT 
400-0175-001 PCBA, VOLUME UP

400-0176-001 PCBA, POWER ON 

500-0178-005 Cable_Assy_Stereo_3.5MM_BLK
500-0180-002 AC_POWER CORD GO PLAY /SoundsticksII EU
500-0180-003 AC_POWER CORD GO PLAY /SoundsticksII UK
060-0304-002 ASSY, REMOTE, 6-BUTTON, BLACK

060-0316-002 ASSEMBLY, IPOD ADAPTER KIT, RETROFIT, BLACK

130-0070-002 GRILLE, BOOM LITE, GRAPHITE

150-0034-001 BUTTONS, VOLUME DOWN 

150-0036-001 BUTTON, VOLUME UP 

190-0305-002 BOTTOM COVER, BLACK

190-0306-001 TRIM RING, BOOM LITE

190-0307-002 BATTERY DOOR, BLACK

190-0308-002 REMOTE POCKET,  BLACK

190-0330-002 ADJUST POST  COOL GRAY 

190-0331-001 ADJUST SCREW, 

190-0332-002 FOOT,  PANTONE COOL GRAY 

190-0335-002 NEST, IPOD BLACK 

190-0336-002 COVER, I/O  PANTONE COOL GRAY 

190-0337-002 RETAINER, BATTERY DOOR  BLACK

190-0341-002 BACK, REMOTE POCKET,  BLACK

190-0347-001 HOLDER, DOOR LATCH

190-0350-001 NEST IPOD MINI GO Play

190-0371-001 POD NEST, NANO 

190-0366-002 FOOT, ADJUSTABLE  PANTONE COOL GRAY

250-0116-001 HANDLE

250-0134-001 SPRING, PIVOT 

250-0136-001 BRACKET TWEETER KEEPER RIGHT,

250-0137-001 SPRING, REMOTE POCKET

250-0138-001 BRACKET TWEETER KEEPER LEFT, 

250-0151-001 SPRING, DOOR 

300-0047-001 RIDGE TWEETER, 4 OHM

700-0067-001 POWER SUPPLY GO PLAY  (EU + UK)

825-0030-002  AJUSTABLE 

Harman Kardon

Go+Play service manual

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