Sony XBR-65HX925 (serv.man3) Service Manual ▷ View online
XBR-65HX925 15
SECTION 1 - SAFETY AND FEATURES
Macintosh é uma marca comercial
licenciada da Apple Inc., registrada nos
E. U.A. e em outros países.
Blu-ray Disc é uma marca comercial.
“BRAVIA” e
Blu-ray Disc é uma marca comercial.
“BRAVIA” e
, S-Force,
Motionflow, BR AVIA Sync e são
marcas comerciais ou marcas registradas
da Sony Corporation.
“PS3” é uma marca comercial da Sony
“PS3” é uma marca comercial da Sony
Corporation e/ou Sony Computer
Entertainment Inc.
HDMI, o logotipo HDMI e High-
HDMI, o logotipo HDMI e High-
Definition Multimedia Interface são
marcas comerciais ou marcas registradas
da HDMI Licensing LLC nos Estados
Unidos e em outros países.
Java e todas as marcas e logotipos baseados
Java e todas as marcas e logotipos baseados
em Java são marcas comerciais ou marcas
registradas da Oracle e/ou de suas
empresas filiadas. Outros nomes podem ser
marcas comerciais de seus respectivos
proprietários.
Astro TV é um software desenvolvido pela
Astro TV é um software desenvolvido pela
TQTVD Software Ltda. que implementa a
norma de interatividade do Sistema
Brasileiro de TV Di gital “G inga” NBR-
15606.
GINGA
GINGA
®
é uma marca registrada da
PUC- Ri o/UFPB
NC L
NC L
®
é uma marca registrada da
PUC-Rio
Fabricada sob licenca da Dolby
Fabricada sob licenca da Dolby
Laboratories. Dolby e o símbolo de dois D
são marcas comerciais da Dolby
Laboratories.
DLNA
DLNA
®
, o logotipo DLNA Logo e DLNA
CERTIFIED
®
são marcas comerciais,
marcas de servico ou marcas de
certificacão da Digital Living Network
Alliance.
O logotipo “F ACE DETECTION” é uma
O logotipo “F ACE DETECTION” é uma
marca comercial da Sony Corporation.
TrackID é uma marca comercial ou
TrackID é uma marca comercial ou
marca registrada da Sony Ericsson
Mobile Communications AB .
A tecnologia de reconhecimento de
música e vídeo e os dados relacionados
são fornecidos pela Gracenote
®
.
Gracenote é o padrão de indústria em
tecnologia de reconhecimento de música
e fornecimento de conteúdos
relacionados. Para mais informacões,
visite www.gracenote.com
CD, DVD, Blu-ray Disc e dados
CD, DVD, Blu-ray Disc e dados
relacionados com música e vídeo da
Gracenote, Inc., copyright © 2000-
present Gracenote. Gracenote Software,
copyright © 2000-present Gracenote.
Uma ou mais patentes propriedades da
Gracenote aplicam-se a este produto e
serviço. Vi site a página da web da
Gracenote para ver uma lista não
exaustiva de patentes Gracenote
aplicáveis. Gracenote, C DDB , MusicID ,
MediaV OC S, os logotipos Gracenote e o
logotipo "Powered by Gracenote" são
marcas registradas ou marcas comerciais
da Gr acenote nos Estados Unidos e/ou
em outros países.
Navegador Opera
Navegador Opera
®
da Opera Software
AS A. Copyright 1995-2010 Opera
Software AS A. Todos os direitos
reservados.
Informacões sobre marcas
registradas
XBR-65HX925 16
SECTION 2 - SOFTWARE REQUIREMENTS
OVERVIEW
There are 2 reasons for updating the software on the TVs.
● Software updates for customers
These updates are for enhancements or improvements that
have been made to the software after the TV was released.
● Software update for servicers
These updates are specifically for servicers to use during a
service call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions
of today have advanced to the point where they are not simply a
television anymore. They are evolving into devices that are designed
to integrate with numerous other devices found in the home. Some
examples are: Portable audio and video devices, still cameras, home
computer networks and accessing the internet to name a few.
Communications with these varying devices requires that the
Communications with these varying devices requires that the
television be compatible with varying communications protocols.
Although standards are detailed for each of these protocols, the real
world dictates that occasional errors may occur that could prevent
devices from operating or communicating properly.
Keeping the software in the television up-to-date is a procedure that
Keeping the software in the television up-to-date is a procedure that
is normally handled by the owner of the television. Most customers
who own computers and other digital devices are familiar with and are
accustomed to updating the software in their products. If a customer
contacts the Sony Customer Support Center and it is deemed to
be correctable with a software update, the issue is handled at the
customer level.
XBR-65HX925 17
SECTION 2 - SOFTWARE REQUIREMENTS
Software updates can be performed by:
● Customer Manual Downloads: Software updates can
be performed by the customer using a USB device. The
instructions for downloading the software file vary from
chassis to chassis and sometimes from model to model.
● Network Downloads: Internet software updates are
becoming more prevalent as more and more models
incorporate home network capabilities. This method is the
most practical since the television will check for the latest
version of software. The models using the this chassis
provide the customer with a choice of turning the automatic
software update feature on or off. If set to on, the television
will lookup software information while the unit is in standby.
If a newer version is available, it will be downloaded and
installed without any input from the customer.
● Built-in Tuner: OTA or cable sources having the proper
station that is transmitting software update data packets.
Although the ability to transmit software update is possible in
this way, it is the least common and is reserved for particular
situations where a critical update is “forced”, thereby
updating the unit without any input from the customer.
SOFTWARE UPDATES FOR SERVICERS
The models in this manual utilize a “generic” type Main Board. In
the past, many different Main Boards needed to be stocked due to
differences in software requirements. The software loaded on the
board was specific to the model and its features along with the type
of LCD panel installed during production.
Replacement Main Boards are now stocked with basic software.
Replacement Main Boards are now stocked with basic software.
Once the replacement board is installed in the unit, the most current
software needs to be installed using a USB thumb drive containing
the necessary software downloaded.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing LCD panels and Main Boards. Information
about the LCD panel is stored on the TCON circuits. This information
is automatically loaded onto the Main Board when the TV is powered
up. With the correct software version the Main Board and/or the
TCON or LCD panel can be replaced more efficiently. The latest
software update must be installed after replacing the Main Board.
In addition to software installation, service adjustment information
In addition to software installation, service adjustment information
may need to be modified or verified to complete the service of the
TV. Service adjustment information is covered in
“Section 7 - Service
Adjustments” on page 49
.
XBR-65HX925 18
SECTION 2 - SOFTWARE REQUIREMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer.
Warranty repairs in which the issue can be resolved by a software
update
are not reimbursable. Most issues involving software
updates are handled by the customer service center and should not
be directed to an authorized service center. It is the responsibility
of the servicer to prevent service calls for issues that involve
software updates. Exceptions to this are certain cases whereby the
customer is unable or unwilling to perform the task. In this situation,
the servicer will be notified and receive the proper authorization for
reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any
TV requiring a legitimate service is running the latest software
version and to install it if necessary.
version and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on
the TV is to access the Contact Sony screen by using the customer
menu.
FIGURE 2-1. EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE
SYMPTOMS
Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in
the operation of a specific function. Below is a list of some of the
symptoms that may be corrected with a software update:
● Fluctuations in picture brightness
● Intermittent picture freezing or noise
● Problems with certain inputs (especially HDMI)
● Intermittent or distorted audio
● Erratic remote control operation
● Unit turns on and off by itself
● Loss of color
● Internet connectivity
● Certain features not working correctly
(photo or video file viewing)
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