Sony KV-HA21M50 Service Manual ▷ View online
– 9 –
KV-HA21M50/HA21M60/HA21M80/
KV-HA21M80/H/HA21M81/HA21P52
RM-969
F
Troubleshooting
If you find any problem while viewing your TV, please check the following
guide. If any problem persists, contact your Sony dealer.
guide. If any problem persists, contact your Sony dealer.
Snowy picture,
noisy sound
Good picture,
noisy sound
No picture, no sound
Good picture, no sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color
patches
Teletext display is
incomplete (snowy
picture or double
images).
(KV-HA21M81 only)
The 1 (standby)
indicator on your TV
flashes red several
times after every
three seconds.
TV cabinet creaks.
A "boom" sound is
heard when the TV is
turned on.
Symptom
Solutions
• Check the antenna cable and connection on the TV, VCR and on the wall.
• Preset the channel manually again. (See J)
• Check the antenna setup. Contact a Sony dealer for advice.
• Preset the channel manually again. (See J)
• Check the antenna setup. Contact a Sony dealer for advice.
• Select the appropriate TV system. (KV-HA21M50/HA21M60/
HA21M80/HA21M80/H/HA21M81) (See J)
• Check the power cord, antenna and the VCR connections.
• Press ?/1 (power) or ! (main power) to turn on the TV.
• Press ?/1 (power) or ! (main power) to turn on the TV.
• Press 2 + to increase the volume level.
• Press % to cancel the muting.
• Press % to cancel the muting.
• Do not use a hair dryer or other equipment near the TV.
• Check the antenna setup. Contact a Sony dealer for advice.
• Check the antenna setup. Contact a Sony dealer for advice.
• Use the fine tuning ("FINE") function. (See J)
• Turn off or disconnect the booster if it is in use.
• Check the antenna setup. Contact a Sony dealer for advice.
• Turn off or disconnect the booster if it is in use.
• Check the antenna setup. Contact a Sony dealer for advice.
• Select the appropriate color system. (See J)
• Adjust the color level. (See K)
• Check the antenna setup. Contact a Sony dealer for advice.
• Adjust the color level. (See K)
• Check the antenna setup. Contact a Sony dealer for advice.
• Keep external speakers or other electrical equipment away from the TV.
Press ! (main power) to turn off the TV for about 15 minutes, then turn it
on again to demagnetize the TV.
on again to demagnetize the TV.
• Check the antenna cable and connection on the TV, VCR and on the wall.
• Use the fine tuning (“FINE”) function. (See J)
• Check the antenna setup. Contact a Sony dealer for advice.
• Use the fine tuning (“FINE”) function. (See J)
• Check the antenna setup. Contact a Sony dealer for advice.
• Count the number of times the 1 (standby) indicator flashes. Press !
(main power) to turn off your TV. Contact your nearest Sony service
center.
center.
• Changes in room temperature sometimes make the TV cabinet expand or
contract, making a noise. This does not indicate a malfunction.
• The TV's demagnetizing function is working. This does not indicate a
malfunction.
H
Remote control
(KV-HA21M50/HA21M80/HA21M80/H/HA21M81)
Button
Function
1
?/1
Turn off temporarily or
turn on the TV.
turn on the TV.
2
a
Display the TV program.
3
JUMP
Jump to previous
program number.
program number.
4
PROGR +/–
Select program number.
5
2 +/–
Adjust volume.
6
SELECT
Select the desired item.
7
PIC MODE
Select picture mode.
9
+/–
Adjust items.
0
Display on-screen
information.
information.
qa
%
Mute the sound.
qd
t
Select TV or video input.
qf
0 – 9, ÷
Input numbers.
Timer operations
qj
Set TV to turn on
automatically.
automatically.
qk
Set TV to turn off
automatically.
qg
SOUND MODE
Select sound mode.
ql
SPACE SOUND
Select space sound mode.
qh
A/B
Not function for your TV.
Teletext operations (green label)
(KV-HA21M81 only)
(KV-HA21M81 only)
8
x
(red, green,
Access a FASTEXT
yellow, blue)
menu.
0
Reveal concealed
information
information
qs
Display Teletext
broadcast.
qd
Stop Teletext display from
scrolling.
scrolling.
qh
Enlarge the Teletext
display.
display.
qj
Display Teletext service
contents.
qk
Show TV screen while
waiting for Teletext page.
waiting for Teletext page.
See
–
–
–
–
–
–
K
–
–
–
–
–
–
I
I
K
K
K
–
M
M
M
M
M
M
M
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
SPACE
SOUND
SOUND
PROGR
2
qa
0
qs
qd
qd
qf
qg
qh
qj
qk
ql
8
9
7
6
5
4
3
2
1
F
Troubleshooting
If you find any problem while viewing your TV, please check the following
guide. If any problem persists, contact your Sony dealer.
guide. If any problem persists, contact your Sony dealer.
Snowy picture,
noisy sound
Good picture,
noisy sound
No picture, no sound
Good picture, no sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color
patches
The 1 (standby)
indicator on your TV
flashes red several
times after every
three seconds.
TV cabinet creaks.
A "boom" sound is
heard when the TV is
turned on.
Symptom
Solutions
• Check the antenna cable and connection on the TV, VCR and on the wall.
• Preset the channel manually again. (See J)
• Check the antenna setup. Contact a Sony dealer for advice.
• Preset the channel manually again. (See J)
• Check the antenna setup. Contact a Sony dealer for advice.
• Press A/B until the sound is optimal. (KV-HA21M60/HA21P52
• Check the power cord, antenna and the VCR connections.
• Press ?/1 (power) or ! (main power) to turn on the TV.
• Press ?/1 (power) or ! (main power) to turn on the TV.
• Press 2 + to increase the volume level.
• Press % to cancel the muting.
• Press % to cancel the muting.
• Do not use a hair dryer or other equipment near the TV.
• Check the antenna setup. Contact a Sony dealer for advice.
• Check the antenna setup. Contact a Sony dealer for advice.
• Use the fine tuning ("FINE") function. (See J)
• Turn off or disconnect the booster if it is in use.
• Check the antenna setup. Contact a Sony dealer for advice.
• Turn off or disconnect the booster if it is in use.
• Check the antenna setup. Contact a Sony dealer for advice.
• Select the appropriate color system. (See J)
• Adjust the color level. (See K)
• Check the antenna setup. Contact a Sony dealer for advice.
• Adjust the color level. (See K)
• Check the antenna setup. Contact a Sony dealer for advice.
• Keep external speakers or other electrical equipment away from the TV.
Press ! (main power) to turn off the TV for about 15 minutes, then turn
it on again to demagnetize the TV.
it on again to demagnetize the TV.
• Count the number of times the 1 (standby) indicator flashes. Press !
(main power) to turn off your TV. Contact your nearest Sony service
center.
center.
• Changes in room temperature sometimes make the TV cabinet expand or
contract, making a noise. This does not indicate a malfunction.
• The TV's demagnetizing function is working. This does not indicate a
malfunction.
H
Remote control
(KV-HA21P52)
Button
Function
1
?/1
Turn off temporarily or
turn on the TV.
turn on the TV.
2
a
Display the TV program.
3
JUMP
Jump to previous
program number.
program number.
4
PROGR +/–
Select program number.
5
2 +/–
Adjust volume.
6
SELECT
Select the desired item.
7
PIC MODE
Select picture mode.
9
+/–
Adjust items.
0
Display on-screen
information.
information.
qa
%
Mute the sound.
qd
t
Select TV or video input.
qf
0 – 9, ÷
Input numbers.
Timer operations
qj
Set TV to turn on
automatically.
automatically.
qk
Set TV to turn off
automatically.
automatically.
qg
SOUND MODE
Select sound mode.
ql
SPACE SOUND
Select space sound mode.
Bilingual operations
qh
A/B
Select bilingual mode.
Teletext operations
8
x
(red, green,
yellow, blue)
0
qs
qd
qh
qj
qk
See
–
–
–
–
–
–
–
–
–
K
–
–
–
–
–
–
–
I
I
K
K
M
–
Not function for your TV.
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
PROGR
2
SPACE
SOUND
qa
0
qs
qd
qd
qf
qg
qh
qj
qk
ql
8
9
7
6
5
4
3
2
1
– 10 –
KV-HA21M50/HA21M60/HA21M80/
KV-HA21M80/H/HA21M81/HA21P52
RM-969
I
Setting the timers
You can turn on and off your TV by using the and buttons respectively.
Setting the Wake Up timer
1
Press until the desired period of time appears
on the screen.
on the screen.
The Wake Up timer starts immediately after you
have set it.
have set it.
2
Select the program number or video input you
want to wake up to.
want to wake up to.
3
Press \/1, or set the Sleep timer if you want
the TV to turn off automatically.
the TV to turn off automatically.
The indicator on the TV lights up orange when
the TV goes into standby mode.
the TV goes into standby mode.
Setting the Sleep timer
Press until the desired period of time appears
on the screen.
on the screen.
The Sleep timer starts immediately after you have
set it.
set it.
Notes
• You can also cancel the Wake Up and Sleep timers by turning off the TV’s main power.
• If no buttons or controls are pressed for more than two hours after the TV is turned on using
• You can also cancel the Wake Up and Sleep timers by turning off the TV’s main power.
• If no buttons or controls are pressed for more than two hours after the TV is turned on using
the Wake Up timer, the TV automatically goes into standby mode.
\
/1
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
SPACE
SOUND
SOUND
PROGR
2
WAKE UP TIMER:0H10M
WAKE UP TIMER:OFF
WAKE UP TIMER:12H00M
(After 10 minutes)
(No Wake Up timer)
(After 12 hours)
SLEEP TIMER:30M
SLEEP TIMER:60M
SLEEP TIMER:OFF
SLEEP TIMER:90M
(After 30 minutes)
(No Sleep timer)
(After 60 minutes)
(After 90 minutes)
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
SPACE
SOUND
SOUND
PROGR
2
J
Presetting channels
You can automatically preset up to 100 TV channels in numerical sequence
from program number 1, or manually preset desired channels and channels
that cannot be preset automatically.
from program number 1, or manually preset desired channels and channels
that cannot be preset automatically.
Presetting channels automatically
from a specified program number
from a specified program number
1
Press SELECT until “AUTO PROGRAM” appears
on the screen.
on the screen.
2
Press + or – once to enter the “AUTO
PROGRAM” mode.
PROGRAM” mode.
The on-screen display will start flashing.
3
Press PROGR +/– or the number buttons until
the desired program number appears on the
screen.
the desired program number appears on the
screen.
4
Press + or – to start presetting channels
automatically.
automatically.
Presetting channels manually
1
Press SELECT until “MANUAL PROGRAM”
appears on the screen.
appears on the screen.
2
Press + or – once to enter the “MANUAL
PROGRAM” mode.
PROGRAM” mode.
3
Press PROGR +/– or the number buttons until
the desired program number appears on the
screen.
the desired program number appears on the
screen.
4
Press + or – until the desired channel picture
appears on the screen.
appears on the screen.
5
To preset other channels manually, repeat steps
3 to 4.
3 to 4.
Number
buttons
SELECT
PROGR +/–
+ or –
PIC MODE
Presetting channels (continued) (KV-HA21M50/HA21M60/
HA21M80/HA21M80/H/HA21M81)
HA21M80/HA21M80/H/HA21M81)
To change the TV system setting
If the picture or sound is abnormal when receiving programs through the 8 (antenna
input) terminal
input) terminal
(1) Press SELECT until “TV SYS” appears on the screen.
(2) Press + or – to select the appropriate TV system until the picture or sound quality
is optimal.
B/G
I
D/K
M
To change the color system setting
If the color is abnormal when receiving programs through the 8 (antenna input)
terminal or the t (video input) terminal
terminal or the t (video input) terminal
(1) Press SELECT until “COLOR SYS” appears on the screen.
(2) Press + or – to select the appropriate color system until the color is optimal.
AUTO
PAL
SECAM
NTSC3.58
NTSC4.43
To skip program numbers
(1) Press PROGR +/– or the number buttons until the unused or unwanted program
number appears on the screen.
(2) Press SELECT until “MANUAL PROGRAM” appears on the screen.
(3) Press + or – once to enter the “MANUAL PROGRAM” mode.
(4) Press PIC MODE to skip the unused or unwanted program number.
(5) Press SELECT to exit the “MANUAL PROGRAM” mode.
Note
• To restore the skipped program number again, preset the channel automatically or manually.
• To restore the skipped program number again, preset the channel automatically or manually.
To use the fine tuning function
The fine tuning (FINE) function may help to reduce the following problems:
double images and lines moving across the TV screen.
double images and lines moving across the TV screen.
You can use the fine tuning function as below:
(1) Select the program number you want to adjust.
(2) Press SELECT until “MANUAL PROGRAM” appears on the screen.
(3) Press + or – once to enter the “MANUAL PROGRAM” mode.
(4) Press to display “FINE” on the screen.
(5) Press + or – continuously until the above problems are minimized.
The + or – icon on the screen flashes while tuning.
(6) Press SELECT to exit the “MANUAL PROGRAM” mode.
H
Remote control
(KV-HA21M60 only)
Button
Function
1
?/1
Turn off temporarily or
turn on the TV.
turn on the TV.
2
a
Display the TV program.
3
JUMP
Jump to previous
program number.
program number.
4
PROGR +/–
Select program number.
5
2 +/–
Adjust volume.
6
SELECT
Select the desired item.
7
PIC MODE
Select picture mode.
9
+/–
Adjust items.
0
Display on-screen
information.
information.
qa
%
Mute the sound.
qd
t
Select TV or video input.
qf
0 – 9, ÷
Input numbers.
Timer operations
qj
Set TV to turn on
automatically.
automatically.
qk
Set TV to turn off
automatically.
automatically.
qg
SOUND MODE
Select sound mode.
ql
SPACE SOUND
Select space sound mode.
Stereo/bilingual operations
qh
A/B
Select stereo/bilingual
mode.
mode.
Teletext operations
8
x
(red, green,
yellow, blue)
0
qs
qd
qh
qj
qk
See
–
–
–
–
–
–
–
–
–
K
–
–
–
–
–
–
–
I
I
K
K
L
–
Not function for your TV.
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
PROGR
2
SPACE
SOUND
qa
0
qs
qd
qd
qf
qg
qh
qj
qk
ql
8
9
7
6
5
4
3
2
1
– 11 –
KV-HA21M50/HA21M60/HA21M80/
KV-HA21M80/H/HA21M81/HA21P52
RM-969
Presetting channels (continued) (KV-HA21P52)
To change the color system setting
If the color is abnormal when receiving programs through the 8 (antenna input)
terminal or the t (video input) terminal
terminal or the t (video input) terminal
(1) Press SELECT until “COLOR SYS” appears on the screen.
(2) Press + or – to select the appropriate color system until the color is optimal.
AUTO
PAL
NTSC3.58
NTSC4.43
To skip program numbers
(1) Press PROGR +/– or the number buttons until the unused or unwanted program
number appears on the screen.
(2) Press SELECT until “MANUAL PROGRAM” appears on the screen.
(3) Press + or – once to enter the “MANUAL PROGRAM” mode.
(4) Press PIC MODE to skip the unused or unwanted program number.
(5) Press SELECT to exit the “MANUAL PROGRAM” mode.
Note
• To restore the skipped program number again, preset the channel automatically or manually.
• To restore the skipped program number again, preset the channel automatically or manually.
To use the fine tuning function
The fine tuning (FINE) function may help to reduce the following problems:
double images and lines moving across the TV screen.
double images and lines moving across the TV screen.
You can use the fine tuning function as below:
(1) Select the program number you want to adjust.
(2) Press SELECT until “MANUAL PROGRAM” appears on the screen.
(3) Press + or – once to enter the “MANUAL PROGRAM” mode.
(4) Press to display “FINE” on the screen.
(5) Press + or – continuously until the above problems are minimized.
The + or – icon on the screen flashes while tuning.
(6) Press SELECT to exit the “MANUAL PROGRAM” mode.
L
Adjusting the picture position
B
KV-HA21M50/HA21M80(E)/HA21M81 only
If the picture is slanting, you can adjust the picture position using the
“PIC ROTATION” function until it is optimal.
“PIC ROTATION” function until it is optimal.
1
Press SELECT repeatedly until “PIC ROTATION”
appears on the screen.
appears on the screen.
2
Press + or – to adjust the picture position.
The
+
or icon on the screen flashes while
adjusting.
Note
• To reduce the slanting picture, keep external speakers or other electrical equipment away
• To reduce the slanting picture, keep external speakers or other electrical equipment away
from the TV.
+ or –
SELECT
Slanting Optimal
SPACE
SOUND
SOUND
Good m
orning!
Good morning!
Selecting the space sound mode
Press SPACE SOUND.
Select
To
“ON”
listen to monaural sound with a stereo-like effect.
“OFF”
turn off space sound mode.
Note
• You can also turn space sound on or off using the SELECT and + or – buttons.
• You can also turn space sound on or off using the SELECT and + or – buttons.
Customizing the picture and sound (continued)
K
Customizing the picture and sound
You can customize the picture and sound by selecting the picture and sound
modes or by adjusting its settings.
modes or by adjusting its settings.
You can change the sound effect by selecting the space sound mode.
Selecting the picture mode
Press PIC MODE to select the desired picture
mode.
mode.
Select
To
“DYNAMIC”
view high contrast pictures.
“STANDARD”
view normal contrast pictures.
“SOFT”
view mild pictures.
Selecting the sound mode
Press SOUND MODE to select the desired sound
mode.
mode.
Select
To
“9 DYNAMIC”
listen to dynamic and clear
sound that emphasizes the low
and high sound.
sound that emphasizes the low
and high sound.
“9 DRAMA”
listen to sound that emphasizes
vocals and background music.
vocals and background music.
“9 SOFT”
listen to soft sound.
Adjusting the picture and sound settings
1
Press SELECT until the desired setting appears.
Each time you press SELECT, the setting item will change as follows:
2
Press + or – to adjust the item.
3
To adjust other items, repeat steps 1 to 2.
Notes
• “HUE” can be adjusted for the NTSC color system only.
• Reducing “SHARP” can also reduce picture noise.
• “HUE” can be adjusted for the NTSC color system only.
• Reducing “SHARP” can also reduce picture noise.
SOUND
MODE
PIC MODE
SELECT
+ or –
PICTURE
COLOR
BRIGHT
HUE
BALANCE
TREBLE
BASS
SHARP
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
PROGR
2
SPACE
SOUND
SOUND
A/B
L
Enjoying stereo or bilingual
programs
programs
(KV-HA21M60 only)
You can enjoy stereo sound or bilingual programs of NICAM and A2 stereo
systems by using the A/B button.
systems by using the A/B button.
When receiving a NICAM program
:
:
KV-HA21M60 only
Broadcasting
On-screen display (Selected sound)
NICAM
stereo
stereo
NICAM
bilingual
bilingual
NICAM
monaural
monaural
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
PROGR
2
SPACE
SOUND
SOUND
MAIN
(Main sound)
SUB
(Sub sound)
t
t
When receiving an A2 program
Broadcasting
On-screen display (Selected sound)
A2
stereo
stereo
(KV-HA21M60 only)
A2
bilingual
bilingual
Notes
• If the sound is distorted when receiving a monaural program through the 8 (antenna)
• If the sound is distorted when receiving a monaural program through the 8 (antenna)
terminal, press A/B repeatedly until “MONO” appears on the screen. To cancel the monaural
sound setting, press A/B again until “AUTO” appears on the screen.
sound setting, press A/B again until “AUTO” appears on the screen.
KV-HA21M60 only
• If the stereo sound is noisy when receiving a stereo program, select “MONO”. The sound
• If the stereo sound is noisy when receiving a stereo program, select “MONO”. The sound
becomes monaural, but the noise is reduced.
KV-HA21P52/HA14P52 only
• When viewing a non-bilingual program, select the main sound. Otherwise, you may hear
• When viewing a non-bilingual program, select the main sound. Otherwise, you may hear
some noise or abnormal sound.
NICAM
(Stereo sound)
MONO
(Regular sound)
t
t
NICAM MAIN
(Main sound)
MONO
(Regular sound)
NICAM SUB
(Sub sound)
(Sub sound)
t
t
t
NICAM MAIN
(Main sound)
MONO
(Regular sound)
t
t
MONO
(Regular sound)
STEREO
(Stereo sound)
t
t
– 12 –
KV-HA21M50/HA21M60/HA21M80/
KV-HA21M80/H/HA21M81/HA21P52
RM-969
M
Viewing Teletext
B
KV-HA21M81 only
Some TV stations broadcast an information service called Teletext which
allows you to receive various information, such as stock market reports and
news.
allows you to receive various information, such as stock market reports and
news.
You can use the buttons on the remote to view Teletext.
To
Do this
display a Teletext
Press
. Each time you press
, the
page on the
screen changes as follows:
TV picture
Teletext t Teletext and TV t TV.
If there is no Teletext broadcast, “100” is
displayed at the top left corner of the
screen.
If there is no Teletext broadcast, “100” is
displayed at the top left corner of the
screen.
check the contents
Press .
of a Teletext service
An overview of the Teletext contents,
including page numbers, appears on the
screen.
including page numbers, appears on the
screen.
select a Teletext page Press the number buttons to enter the
three-digit page number of the desired
Teletext page. If you make a mistake,
reenter the correct page number. To
access the next or previous page, press
PROGR +/–.
Teletext page. If you make a mistake,
reenter the correct page number. To
access the next or previous page, press
PROGR +/–.
hold (pause) a
Press
to display the symbol “z” at
Teletext display
the top left corner of the screen. To
resume normal Teletext viewing, press
resume normal Teletext viewing, press
or
.
reveal concealed
Press
.
information (e.g.,
To conceal the information, press the
an answer to a quiz)
button again.
enlarge the Teletext
Press
. Each time you press
, the
display
Teletext display changes as follows:
Enlarge upper half t Enlarge lower half
t Normal size.
Enlarge upper half t Enlarge lower half
t Normal size.
stand by for a Teletext 1 Enter the Teletext page number that
page while watching
page while watching
you want to refer to, then press
.
a TV program
2 When the page number is displayed,
press
to show the text.
select a FASTEXT
Press
x
(red, green, yellow and blue)
menu or the colored
that corresponds to the desired menu or
boxes
page number.
turn off Teletext
Press a.
Note
• The FASTEXT feature can be used only when the FASTEXT broadcast is available.
• The FASTEXT feature can be used only when the FASTEXT broadcast is available.
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
PROGR
2
SPACE
SOUND
SOUND
x
(red,
green,
yellow,
blue)
a
A/B
L
Enjoying bilingual program
(KV-HA21P52 only)
You can enjoy bilingual program of A2 bilingual system by using the A/B
button.
button.
When receiving an A2 program
Broadcasting
On-screen display (Selected sound)
A2
bilingual
bilingual
Note
• When viewing a non-bilingual program, select the main sound. Otherwise, you may hear
• When viewing a non-bilingual program, select the main sound. Otherwise, you may hear
some noise or abnormal sound.
TV
1
2
3
4
6
7
8
9
-
0
5
JUMP
SOUND
MODE
PROGR
2
SPACE
SOUND
SOUND
MAIN
(Main sound)
SUB
(Sub sound)
t
t
Click on the first or last page to see other KV-HA21M50 service manuals if exist.