Sony KDL-46HX855 / KDL-55HX855 (serv.man2) Service Manual ▷ View online
KDL-46HX855/55HX855 28
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television
con:
Website Support:
United States Phone Contact:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Device ID:
Serial Number:
Software Version:
Device ID:
Canada Phone Contact
Other Countries Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-46HX850
B0:00:00:B1:92:D8
PKG1.109AAA
5000092
Service Code:
Unable to retrieve service code
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
COMPLETING SERVICE REQUIREMENTS
WHEN REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
●
Updating the Software
●
Selecting the Segment Code
●
Selecting the Destination
●
Selecting the Model Name
●
Selecting the BU Trans
●
Adding the Serial Number
●
Confirming the Model ID and Product ID
●
Clearing the Self Diagnosis Self Check Information
UPDATING THE SOFTWARE
There are 2 situations that can occur after replacing the Main Board.
1. After replacing the Main Board, turn the TV ON.
Case 1 - If there is no picture displayed and lights flash on the front
panel, insert the USB device. The update will start automatically.
NOTE: This update may take up to 5 minutes to complete. Do not
remove the USB device, turn off the TV, or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD
Panel ID to force update the software. Proceed to
“Resetting the
LCD Panel to Update the Software”.
2. After the update is complete, proceed to
“Selecting the Segment
Code”.
KDL-46HX855/55HX855 29
SECTION 5 - UPDATES AND ADJUSTMENTS
RESETTING THE LCD PANEL TO UPDATE THE SOFTWARE
NOTE: These steps are only required if the software did not update.
1. Take the TV out of deep Standby mode by pressing
POWER
to
turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. The
DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC.
5. Press
JUMP
or
OPTIONS
on the Remote Commander until the
CHASSIS menu displays.
CHASSIS
SERVICE
000
000
000
WYVERN
S2_NOISE_TH 32
S2_NOISE_TH 32
6. Press
2
to move to the next category until the
007 DL category
displays.
CHASSIS
SERVICE
007
000
DL
PID_DATA_MISMAT 0
7. Press
3
to increase the data value to 1.
CHASSIS
SERVICE
007
000
DL
PID_DATA_MISMAT 1
8. Press
MUTING
then press
0
to WRITE (Save) the changes.
When complete, the screen briefly indicates “WRITE”.
CHASSIS
SERVICE
WRITE
007
000
DL
PID_DATA_MISMAT 1
9. Exit service mode by turning the TV power off.
10. Return to
10. Return to
“Updating the Software” on page 28
KDL-46HX855/55HX855 30
SECTION 5 - UPDATES AND ADJUSTMENTS
SELECTING THE SEGMENT CODE
Before proceeding, update the software to the latest version. After updating
the software, go into Service Mode to select the correct Segment Code
data value.
Verify before proceeding to the next step:
Verify before proceeding to the next step:
;
Updated the Software
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version before proceeding the service adjustments.
1. Take the TV out of deep Standby mode by pressing
POWER
to
turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. The
DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC. If the DIGITAL Service Menu is not displayed,
press
press
JUMP
or
OPTIONS
on the Remote Commander.
5. Press
2
to move to the next category until the
002 MODEL
category displays.
DIGITAL
SERVICE
002 MODEL
000 SEG
3a-G_BASE
6. Using the table, press
3
to increase the data value or
6
to decrease the data value, to select the correct segment code
data value.
Model Name Code Name Data Value
KDL‐46HX855
3a‐G
3a‐G_BASE
KDL‐55HX855
3a‐G
3a‐G_BASE
7. Press
MUTING
then press
0
to WRITE (Save) the changes.
DIGITAL
SERVICE
002 MODEL
000 SEG
3a-G_BASE
WRITE
When complete, the screen briefly indicates the process is “Done”.
DIGITAL
SERVICE
002 MODEL
000 SEG
3a-G_BASE
DONE
8. Exit service mode by turning the TV power off.
9. Cycle AC Power.
9. Cycle AC Power.
(Unplug and Plug AC Cord from the AC Outlet).
10. Wait a minute while lights flash, and initial setup screen shows.
11. Proceed to
11. Proceed to
“Selecting the Destination”.
KDL-46HX855/55HX855 31
SECTION 5 - UPDATES AND ADJUSTMENTS
SELECTING THE DESTINATION
The correct destination needs to be selected after replacing the Main Board.
CAUTION: Selecting the incorrect destination may require replacing the
Main Board.
Verify before proceeding to the next step:
;
Updated the Software
;
Selected the Segment Code
1. Take the TV out of deep Standby mode by pressing
POWER
to
turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. Press
2
to move to the next category until
002 MODEL category
displays.
5. Press
1
to move to the next item until
001 DEST item displays.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_NO-GIN
6. Using the table, press
3
to increase the data value or
6
to decrease the data value, to select the correct destination of
the TV.
Model Name Destination
Data Value
KDL‐46HX855 CHILE/PERU ISDB‐LTN_NO‐GIN
KDL‐46HX855
KDL‐46HX855
VZ
ISDB‐LTN_NO‐GIN
KDL‐55HX855 CHILE/PERU ISDB‐LTN_NO‐GIN
KDL‐55HX855
KDL‐55HX855
VZ
ISDB‐LTN_NO‐GIN
CAUTION: Verify the DESTINATION is set correctly before
proceeding. If the incorrect destination Data Value is selected, it
may corrupt the software requiring a Main Board replacement.
7. Press
MUTING
then
0
to WRITE (Save) the changes.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_NO-GIN
WRITE
When complete, the screen briefly indicates the process is “Done”.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_NO-GIN
DONE
8. Proceed to
“Selecting the Model Name”.
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