Sony KDL-40EX640 / KDL-46EX640 / KDL-55EX640 Service Manual ▷ View online
KDL-40EX640/46EX640/55EX640 25
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television con:
Website Support:
United States Phone Contact:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Serial Number:
Software Version:
Canada Phone Contact
Other Countries Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-46EX640
v1.008
5000027
Device ID:
b0.00:00:bb:05:4a
Netflix ESN:
SONYKDLEX61386-2B0E2-44F0D20D366
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Always check the Sony Authorized Servicer Portal at
www.sony.com/asp
site for any known and/or listed issues that are software related. Most
symptoms that are correctable by software updates involve communications
issues with other devices or minor glitches in the operation of a specific
function. Below is a list of some of the symptoms that may be corrected with
a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity
●
Certain features not working correctly
(photo or video file viewing)
KDL-40EX640/46EX640/55EX640 26
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
As mentioned on
page 24
, the models in this manual utilize a “generic”
type Main Board, therefore certain service adjustments settings must be
changed or confirmed when either the main Board, LCD Panel, or TCON
Board are replaced.
UPDATING THE SOFTWARE
After replacing the main Board, LCD Panel, or TCON Board, you MUST
UPDATE the SOFTWARE to the latest version. Instructions for updating the
software are included with the software package on the
Sony Authorized
Service Portal
website.
ACCESSING SERVICE ADJUSTMENT MODE
1. TV must be in Standby mode.
2. Press the following buttons on the
2. Press the following buttons on the
Remote Commander
within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
DISPLAY
RM-YD075
5
VOLUME+
POWER
SELECT BUTTON
NAVIGATION
BUTTONS
KDL-40EX640/46EX640/55EX640 27
SECTION 5 - UPDATES AND ADJUSTMENTS
3. The
Service Mode initial screen, will be displayed.
Sound Adjustment
>>
>
>
g
n
i
n
u
T
d
n
a
B
e
d
i
W
>
>
…
n
a
c
S
e
g
n
a
R
Self diagnosis history
>>
>
>
…
n
o
it
a
m
r
o
f
n
I
s
u
t
a
t
S
LVDS Spectrum(%0)
<[
20
]>
>
]
ff
O
[
<
S
M
P
D
Low of HPD
<[
5
]>
TVD_MCDONE_CNT
<[
20
]>
>
>
l
a
i
c
e
p
S
o
m
e
D
Bypass AVI Info Detect
<[
On
]>
Panel Selection
<[
13_FHD_SLCD_40
]>
g
o
L
o
N
n
o
it
c
e
l
e
S
T
R
A
U
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
4. Do one of the following:
a. Proceed to
Completing Service Requirements when
Replacing the Main Board.
b. Proceed to
Completing Service Requirements when
Replacing the LCD Panel.
COMPLETING SERVICE REQUIREMENTS WHEN
REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
;
View the Status Information
;
Select the Panel ID Code
;
Add the Serial Number
;
Add the Model Name
VIEWING THE STATUS INFORMATION
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
5. Verify the latest software is installed before proceeding to
the service adjustments.
6. Press until
Status Information is selected.
Sound Adjust…
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
20
]>
DPMS
<[
Off
]>
Low of HPD
<[
5
]>
TVD_MCDONE_CNT
<[
20
]>
Demo Special
>>
Bypass AVI Info Detect
<[
On
]>
Panel Selection
<[
91_460HJ07
]>
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
7. Then press to view the
Status Information screen.
KDL-40EX640/46EX640/55EX640 28
SECTION 5 - UPDATES AND ADJUSTMENTS
8. The latest version is displayed as shown:
MAIN FW VER:
v0.006
MAIN NVM VER:
0.001
BOOT LOADER VER:
1
ANT-SW:
Antenna
Phy. Ch.:
2
Status:
Unlock
INT VER:
002125_3_001_916
S/N:
N/A
Freq. (k Hz):
55250
Modulation
NTSC
Offset Freq:
N/A
9. Do one of the following:
a. If the latest software is installed, proceed to
Selecting
the Panel ID Code.
b. If the latest software is not installed, update the
software and then proceed to
Selecting the Panel ID
Code.
SELECTING THE PANEL ID CODE
CAUTION: You MUST SELECT THE CORRECT PANEL ID CODE for the
picture to display propertly.
Verify before proceeding to the next step:
;
Verified Status Information
10. Press to select
Panel Selection.
Sound Adjust…
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
20
]>
DPMS
<[
Off
]>
Low of HPD
<[
5
]>
TVD_MCDONE_CNT
<[
20
]>
Demo Special
>>
Bypass AVI Info Detect
<[
On
]>
Panel Selection
<[
91_460HJ07
]>
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
11. Using the table below, press the or to select the
correct
Panel Code for the Panel ID.
Modle Name
Panel Code
Panel Type
Panel ID
KDL-40EX640
88_400HF10
SLCD
LTY[Z]400HF10
KDL-46EX640
91_460HJ07
SLCD
LTY[Z]460HJ07
KDL-55EX640
92_550HJ04
SLCD
LTY[Z]550HJ04
CAUTION: If you do not select the correct Panel ID code,
the picture may not display.
12.
Verify the Panel ID is correct before proceeding to the next
step.
13. Proceed to
Adding the Serial Number.
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