Sony KDL-32EX655 / KDL-40EX655 Service Manual ▷ View online
KDL-32EX655/40EX655 32
SECTION 5 - UPDATES AND ADJUSTMENTS
SELF CHECK
000 RESERVED
--------------------- --------------------- --------------------- 00
000 RESERVED
--------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT
003 DC_ALERT
--------------------- --------------------- --------------------- 00
003 AUD_PROT
--------------------- --------------------- --------------------- 00
003 HDMI_EQ
--------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED
004 VLED
--------------------- --------------------- --------------------- 00
004 LD_ERR
--------------------- --------------------- --------------------- 00
005 HFR_ERR
--------------------- --------------------- --------------------- 00
005 TCON_ERR
120123132522 120123113645 --------------------- 02
005 P_ID-ERR
--------------------- --------------------- --------------------- 00
006 BACKLITE
--------------------- --------------------- --------------------- 00
007 TEMP_ERR
--------------------- --------------------- --------------------- 00
007 FAN_ERR
--------------------- --------------------- --------------------- 00
010 EMITTER
--------------------- --------------------- --------------------- 00
101 VPC_WDT
--------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT
--------------------- --------------------- --------------------- 00
00345 000333 06789
Error Count
4. To clear the error history and error count press
8
0
.
SELF CHECK
000 RESERVED
--------------------- --------------------- --------------------- 00
000 RESERVED
--------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT
003 DC_ALERT
--------------------- --------------------- --------------------- 00
003 AUD_PROT
--------------------- --------------------- --------------------- 00
003 HDMI_EQ
--------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED
004 VLED
--------------------- --------------------- --------------------- 00
004 LD_ERR
--------------------- --------------------- --------------------- 00
005 HFR_ERR
--------------------- --------------------- --------------------- 00
005 TCON_ERR
--------------------- --------------------- --------------------- 00
005 P_ID-ERR
--------------------- --------------------- --------------------- 00
006 BACKLITE
--------------------- --------------------- --------------------- 00
007 TEMP_ERR
--------------------- --------------------- --------------------- 00
007 FAN_ERR
--------------------- --------------------- --------------------- 00
010 EMITTER
--------------------- --------------------- --------------------- 00
101 VPC_WDT
--------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT
--------------------- --------------------- --------------------- 00
00345 000333 06789
5. Exit
Self Check by turning the TV power off.
6. Cycle AC Power.
(Unplug and plug AC Cord from the AC Outlet).
KDL-32EX655/40EX655 33
SECTION 5 - UPDATES AND ADJUSTMENTS
RESOLVING AN 8 BLINK ERROR
It’s possible that a customer may report an 8X blink error code even though
an 8X blink error isn’t an option in the Self Diagnosis Self Check list. An 8X
blink error is mainly used during TV software development. To verify that
there is an actual 8X error, view the TV’s Self Diagnosis Self Check list
history, specifically at the bottom of the list WDT (Watch Dog Timer) error
codes.
The 8X error code could be the result of:
The 8X error code could be the result of:
●
Software Issue
●
Network Issue
●
Skype Login Issue
●
Incompatible USB Device Plugged Inserted
●
Defective Main Board
Every time 3 errors are registered in the Self Diagnosis Self Check screen
the TV will shut down and activate an 8X blink pattern on the Standby LED.
If an error count is indicated, usually as an 103 HOST_WDT error, follow
these instructions to update the TV.
VERIFYING THERE IS AN 8X ERROR
1. Disconnect all inputs to the TV.
2. Cycle AC Power.
2. Cycle AC Power.
(Unplug and plug AC Cord from the AC Outlet).
3. Do one of the following:
a. If the Standby LED blinks red 8 times, proceed to
Resetting the TV to Factory Condition.
b. Clear the Self Check history by following the instructions
provided in
“Clearing the Self Diagnosis Self Check
Information” on page 31.
RESETTING THE TV TO FACTORY CONDITION
Verify before proceeding to the next step:
;
Verified the error is an 8X error
1. To reset the TV, follow the instructions for
“Resetting the TV
to Factory Condition” on page 39
.
2. Do one of the following:
a. If the Standby LED blinks red 8 times, proceed to
Updating the Software.
b. Clear the Self Check history by following the instructions
provided in
“Clearing the Self Diagnosis Self Check
Information” on page 31
.
UPDATING THE SOFTWARE
Verify before proceeding to the next step:
;
Verified the error is an 8X error
;
Reset the TV to Factory Condition
1. Check for latest Software Version through Network
Connection or Reference Library.
2. Connect and Configure TV Network Connection.
3. Display the menu by pressing
3. Display the menu by pressing
HOME
.
4. Using and
on the on the Remote
Commander, select the following:
Settings
Product Support
Software Update.
NOTE: If the TV is not connected to a network, download
the latest software for these models and install using a USB
device.
KDL-32EX655/40EX655 34
SECTION 5 - UPDATES AND ADJUSTMENTS
5. Do one of the following:
a. If the Standby LED blinks red 8 times, proceed to
Replacing the Main Board.
b. Clear the Self Check history by following the instructions
provided in
“Clearing the Self Diagnosis Self Check
Information” on page 31
.
REPLACING THE MAIN BOARD
The Main Board should be replaced only if all other options have not
resolved the issue.
Verify before proceeding to the next step:
resolved the issue.
Verify before proceeding to the next step:
;
Verified the error is an 8X error
;
Reset the TV to Factory Condition
;
Updated the Software
1. Follow all of the instructions in
“Completing Service
Requirements When Replacing the Main Board” on page
25
.
COMPLETING SERVICE REQUIREMENTS WHEN
REPLACING THE LCD PANEL
The following must be performed after replacing the LCD Panel to ensure
that all of the features for the TV will be available.
;
Update the Software
;
Confirm Model ID and Product ID
;
Reset the Panel Operation Time
;
Clear the Self Diagnosis Self Check information
UPDATING THE SOFTWARE
After replacing the LCD Panel you MUST UPDATE the SOFTWARE to the
latest version.
Whenever the LCD Panel is replaced, the software must be updated so
Whenever the LCD Panel is replaced, the software must be updated so
that the new LCD Panel syncs with the Main Board. If a message displays
indicating the latest software is already installed, proceed to Resetting the
LCD Panel to Update the Software.
There are 2 situations that can occur after replacing the LCD Panel:
1. After replacing the LCD Panel turn the TV ON.
Case 1 - If there is no picture displayed and lights flash on the front
panel, insert the USB device. The update will start automatically.
NOTE: This update may take up to 5 minutes to complete. Do not
remove the USB device, turn off the TV or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD
Panel ID to force update the software. Proceed to
“Resetting the
LCD Panel to Update the Software” on page 26.
2. After the update is complete, proceed to
Confirming the
Model ID.
KDL-32EX655/40EX655 35
SECTION 5 - UPDATES AND ADJUSTMENTS
CONFIRMING THE MODEL ID AND PRODUCT ID
After completing all of the service adjustment changes, verify that the
correct Model ID and Product ID displays in the Service menu.
Verify before proceeding to the next step:
Verify before proceeding to the next step:
;
Updated the Software
3. Press
JUMP
or
OPTIONS
on the Remote Commander
until the
DIGITAL menu displays.
4. If necessary, press
4
to move to the
001 OP category.
DIGITAL
SERVICE
001 OP
000 VERS
---
<MAIN>
<EXT>
DM1.301W00AA
RF:0000
WF1.003W00AA
WF:9.2.1.12.4
DF3.130W00AA
WF:0A
YM1.409W00AA
FD:0.068
M4.091C
(DM1.027AAA)
DD1.009W00AA
PK1.009W00AA
<PEM>
MID:1D23A225
-------------------
PID:04047040
-------------------
PNL:LTY320HN0301
TUNER: ENABLE
-------------------
-------------------
5. Using the information provided in the table below, verify the
Model ID and Product ID are correct.
Model Name Destination
Panel Name
Model-ID Product-ID
KDL-32EX655
AR
LTY320HN0301
1D23A225 04047040
KDL-40EX655
AR
LTY400HM1001 1D23A226 04047040
DIGITAL
SERVICE
001 OP
000 VERS
---
<MAIN>
<EXT>
RF:0000
WF1.003W00AA
WF:9.2.1.12.4
DF3.130W00AA
WF:0A
YM1.409W00AA
FD:0.068
M4.091C
(DM1.027AAA)
DD1.009W00AA
PK1.009W00AA
<PEM>
-------------------
-------------------
-------------------
-------------------
Model ID
Software Version
Panel ID
Product ID
DM1.301W00AA
MID:1D23A225
PID:04047040
PNL:LTY320HN0301
TUNER: ENABLE
6. Exit
Service Mode by turning the TV power off.
7. Cycle AC Power.
(Unplug and plug AC Cord from the AC Outlet).
8. Wait a minute while lights flash and Initial Setup screen
shows.
9. Proceed to
Resetting the Panel Operation Time
.
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