Sony KDL-32EX655 / KDL-40EX655 Service Manual ▷ View online
KDL-32EX655/40EX655 24
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board, LCD Panel or
TCON Board is replaced.
There are 2 reasons for updating the software on the TVs:
There are 2 reasons for updating the software on the TVs:
●
Software updates for customers
These updates are for enhancements or improvements that have
been made to the software after the TV was released
●
Software update for servicers
These updates are specifically for servicers to use during a
service call
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
●
Customer Manual Downloads
Software updates can be downloaded and placed on a USB
device to be loaded onto the TV. The instructions for downloading
the software file vary from chassis to chassis and sometimes
from model to model. The customer is provided with the
instructions to properly format the USB device, unzip the file and
the procedures for loading the software into the television.
●
Network Downloads
Internet software updates are becoming more prevalent as more
and more models incorporate home network capabilities. This
method is the most practical since the television will check for the
latest version of software. The models with this type of chassis
provide the customer with a choice of turning the automatic
software update feature on or off. If set to on, the television
will lookup software information while the unit is in standby. If a
newer version is available, it will be downloaded and installed
without any input from the customer.
●
Built-in Tuner
OTA or cable sources having the proper station that is
transmitting software update data packets. Although the ability
to transmit software update is possible in this way, it is the least
common and is reserved for particular situations where a critical
update is forced, thereby updating the TV without any input from
the customer.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs to
be installed using a USB device containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD panel
is stored on the TCON circuits. This information is automatically loaded
onto the Main Board when the TV is powered up. With the correct software
version the Main Board and/or the TCON can be replaced more efficiently.
KDL-32EX655/40EX655 25
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Póngase en contacto directamente con Sony si tiene algún problema con el TV:
Sitio Web de soporte técnico Latinoamérica:
Teléfono de contacto Argentina:
Número de serie:
Versión del software:
www.sony-latin.com/servicioysoporte
Por favor, tenga la siguiente información a la mano:
KDL-32EX655
SONY_Tarte_SA_1.06
9000001
Nombre del modelo:
011-6770-SONY (7669)
Sitio Web de soporte técnico Argentina:
www.sony.com.ar
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
COMPLETING SERVICE REQUIREMENTS WHEN
REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
;
Update the Software
;
Select the Destination
;
Select the Model Name
;
Add the Serial Number
;
Confirm the Model ID and Product ID
;
Clear the Self Diagnosis Self Check Information
UPDATING THE SOFTWARE
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
Whenever the Main Board is replaced, the software must be updated so that
Whenever the Main Board is replaced, the software must be updated so that
the new board syncs with the LCD Panel. If a message displays indicating
the latest software is already installed, proceed to Resetting the LCD Panel
to Update the Software.
If you replace the Main Board.
1. After replacing the Main Board, turn the TV ON.
Case 1 - If there is no picture displayed and lights flash on the front
panel, insert the USB device. The update will start automatically.
NOTE: This update may take up to 5 minutes to complete. Do not
remove the USB device, turn off the TV, or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD
Panel ID to force update the software.
2. Proceed to
Resetting the LCD Panel to update the
Software.
KDL-32EX655/40EX655 26
SECTION 5 - UPDATES AND ADJUSTMENTS
RESETTING THE LCD PANEL TO UPDATE THE SOFTWARE
NOTE: These steps are only required if the software did not update.
1. Take the TV out of deep Standby mode by pressing
POWER
to turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on
the Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. The
DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC.
5. Press
JUMP
or
OPTIONS
on the Remote Commander
until the
CHASSIS menu displays.
CHASSIS
SERVICE
000
000
000
WYVERN
S2_NOISE_TH 32
S2_NOISE_TH 32
6. Press
2
to move to the next category until the
007 DL
category displays.
CHASSIS
SERVICE
007
000
DL
PID_DATA_MISMAT 0
7. Press
3
to increase the data value to 1.
CHASSIS
SERVICE
007
000
DL
PID_DATA_MISMAT 1
8. Press
MUTING
then press
0
to WRITE (Save) the
changes.
When complete, the screen briefly indicates WRITE.
CHASSIS
SERVICE
WRITE
007
000
DL
PID_DATA_MISMAT 1
9. Exit
Service Mode by turning the TV power off.
10. Return to
“Updating the Software” on page 25.
KDL-32EX655/40EX655 27
SECTION 5 - UPDATES AND ADJUSTMENTS
SELECTING THE DESTINATION
The correct destination needs to be selected after replacing the Main Board.
CAUTION: Selecting the incorrect destination may require replacing the
Main Board.
Verify before proceeding to the next step:
;
Updated the Software
1. Take the TV out of deep Standby mode by pressing
POWER
to turn on the TV.
2. Press
POWER
to turn the TV back off.
3. Access Service Mode by pressing the following buttons on
the Remote Commander within a second of each other:
DISPLAY
Channel
5
Volume
+
POWER
4. Press
2
to move to the next category until
002 MODEL
category displays.
5. Press
1
to move to the next item until
001 DEST item
displays.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_BASE
6. Using the table, press
3
to increase the data value or
6
to decrease the data value, to select the correct destination
of the TV.
of the TV.
Model Name Code Name Data Value
Model Name
n
Data Value
KDL-
-
E
KDL-32EX655
ISDB-LTN_BASE
KDL-
-2 _BASE
KDL-40EX655
ISDB-LTN_BASE
EX
EX
EX
AR
AR
AR
CAUTION: Verify the destination is set correctly before
proceeding. If the incorrect destination Data Value is
selected, it may corrupt the software requiring a Main Board
replacement.
7. Press
MUTING
then
0
to WRITE (Save) the changes.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_BASE
WRITE
8. When complete, the screen briefly indicates the process is
DONE.
DIGITAL
SERVICE
002 MODEL
001 DEST
ISDB-LTN_BASE
DONE
9. Proceed to
Selecting the Model Name.
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